"It's the most famous shopping street in the world in the heart of Britain's capital city." "A mile and a half long, with 30 million visitors each year, with some of the world's most famous shops, biggest stars and busiest stations." "Sorry, guys, stand back for me!" "What does it take to keep it running 24 hours a day..." "It's the busiest street in the world." "It needs constant attention." " .." "Seven days a week?" " Oi!" "Clear off!" "Welcome to Oxford Street." "Welcome to the pick-pocket team." "Are you ready, London?" "!" "A street that never sleeps." "This sort of thing wouldn't happen anywhere else." "Oxford Street." " Today on Oxford Street..." " Oi!" "Clear off!" "...rogue rickshaw drivers." "The police crack down." "You're not getting any more money out of them, my friend." "Not at that price, you're not." "Keep going." "There's a grand opening for the latest shopping brand trying to make its mark." "It's the ultimate step onto Oxford Street." "Police paramedics take drastic action to help a badly-injured shopper." "Stop!" "Stop!" "London is the most visited city in the world, with nearly 20 million people taking in its sights and sounds every year." "And the vast majority of them take the time to visit the city's premier shopping destination." "But this burgeoning scene has created an opening for opportunists, and the police's latest concern is rogue rickshaw drivers." "Keep your music down." "The big stores complain that some of these unlicensed vehicles block off the street and play music at antisocial levels." "Tonight the police are taking action." "Oxford Street police officer Andy Pescott is out with Westminster Council noise officers looking for any rickshaws breaking the rules." "And Andy's found a case straightaway." "Pull over." "Pull over, my friend." "OK." "Just step off and speak to the council here." "The man will be issued with a court summons under the noise abatement powers." "Being Oxford Street, this type of behaviour is not to be tolerated." "In other areas, it wouldn't be dealt with so robustly but, obviously, Oxford Street is a prime tourist location for shopping." "So we've got to deal with it robustly." "Many of the area's most famous stores have complained that riders block lanes outside their premises." "And, just off Oxford Street, Andy's got two offenders." "They're actually parked up in the bus lane, double yellow lines." "The buses are having to come round them and then come in sharp to the bus stop beyond." "Andy thinks he's seen these two rickshaws parked up in a bus lane before approaching potential customers on the side of the road." "It's a strict no-no." "Buddy?" "Over here." "Here." "Identification?" "But I use this stop with my customers." "I watched you, OK?" "The driver is arguing that he wasn't parked up, but was hailed by the people on the side of the road." "But Andy saw him parked up and is having none of his tall tales." "You!" "And a few yards away, another rider has done exactly the same thing." "Buddy?" "Park it up here, behind this one." "Off the rickshaw, join me." "With his rickshaw parked, this chap, too, has a tale to tell." "I am on a booking." "They are my customers and I was waiting just for them." " You were on a booking?" " Yeah." " What do you mean, you were on a booking?" " Sorry?" "The rickshaw driver's claiming that a Spanish family saw him earlier and booked him to come and pick them up here at an appointed time." "Do any of them speak English?" "But Andy thinks he's making excuses to cover up for the fact he was parked where he's not allowed to be." "Can you tell me if you booked these rickshaws earlier." "What, now?" "Be quiet." "Just now?" "Like, two minutes ago." "It's proving tricky for Andy, but he has an ace up his sleeve in the shape of a Spanish-speaking PC." " No." " Right, you're lying." "Over here." " Sorry?" " Gracias." "It's as Andy thought - the men were parked up, despite all the yellow lines and bus lanes." "I will send the paperwork off." "They'll be taken to court and may receive fines." "But these rogues are just the tip of the iceberg." "Later, could this be the most expensive taxi ride ever?" "£5.00 per minute, per person?" " Yeah." " Wow." "As well as being a must-visit location for foreign visitors," "Oxford Street is a major destination for foreign brands hoping to break into the lucrative UK market." "And today is no exception." "Behind these hoardings, builders are hard at work putting the finishing touches to the street's newest edition." "In a week's time, Danish knick-knack chain Tiger will be opening its flagship UK store here." "Many new stores open on the street but, with rents at a premium at such a key location, if they don't make a big return they won't last long." "Making a profit is everything." "Tasked with getting the shop ready for that challenge is opening manager lan Longmore." "Every store has been a step towards this." "Last year, we opened one at Tottenham Court Road, which was a big step for us, and now it's the ultimate step onto Oxford Street, so we've arrived." "OK, guys, you ready?" "Over the last month, he's been making sure both the shop and staff are ready for the big day." "All the pallets you see here, we've got 15 pallets, it must be finished by two o'clock." "Many of the newly-recruited staff are members of the long-term unemployed who Tiger has especially recruited from local Jobcentres via a training programme." "Leandro Dantas is typical." "Before Tiger, he'd been out of work for some time." "For the past year I've been unemployed and, um... it has kind of knocked my self-esteem." "You know, I don't want to be in the Jobcentre no more." "Nikki has had other reasons for being out of the job market." "I used to be a singer." "I was on Elton John's record label for a while." "And then I became a mum and I've been sort of behind the kitchen sink for the last few years, and that's not me at all." "For Leandro, Nikki and the others," "Friday's unveiling represents more than just a shop opening." "It's a whole new start for them." "We've got camping and then travel, but it's what links them more." "For Tiger itself, it's a multimillion-pound investment which has to pay off." "The opening day is crucial to get them off to the right start." "It's the big day and final preparations are under way before the doors open to the public at 11." "Everything's looking beautiful." "All the staff are here and happy." "In a week's time or two weeks' time, they'll be flying around putting it all out." "They won't need us any more." "If I'd been allowed a glass of wine" "I probably would've had one to settle the nerves but, no, I'll be fine." "And, at 11 on the dot, it's the moment they've all been waiting for." " Right, ready?" " Ten, nine, eight, seven, six, five, four, three, two, one, open!" "For lan, it's the culmination of months of hard work." "This is where we hand over to Bilel now, the store director." " He's running it from now on." " Oh, it's too heavy." "Within moments of opening the store's filling up with eager shoppers." "The store's full of knick-knacks and stuff you don't really need, but they're so bright and eye-catching, you have to buy them cos they're cheap." "For Nikki and Leandro, there's no time to acclimatise." "They're both straight into action." "Perfect!" "£12, please, darling." " Brilliant." " Thank you." "Thanks." "It's a solid start for the store, but if they're going to reach their targets, they'll need a steady stream of customers." "Outside, the search is on." "There's our bus!" "The company has hired its own London bus to drive custom towards the new store." "Hiya, come to Tiger." "It's just down there on your right." "Matthew Elwood is street-side, trying to get as many potential customers as possible on board." "Come to Tiger, just on your right, just down there." "He's set himself a target of 100." "My first line might have to be, "I've got a free bus."" "Now, people may be inclined to take a free bus." "We have a free bus." "There's our bus stop down there." "I'll give you one of these to take." "But after an hour of leafleting," "Matthew's struggling to get any customers on board." "Guys, the bus is going." "The bus has gone." "OK, we missed the bus." "100 target I think is a little bit way off at the moment." "Back at the store, it might not have been open long, but lan's desperate to get a look at the takings." "The store's tills compare the amount of money taken against the number of transactions made." "So we've been open for roughly three hours, so it's time to go and check the figures and see where we're up to, especially the average spend." "I'm hoping it's above £7.00." "If it's anything over that, we're really, really doing well." "OK, so we've got £2,528, which is, um... it's well on the way there." "And then the average spend, which I'm really interested in, £8.14." "Great." "That's amazing." "If we carry on like that, we'll do exactly what we need to do today." "So happy days." "Those on early shifts are heading home." "Nikki's family have come to congratulate her on her first day." "First day's all over." "All went brilliantly, so a glass of wine now." "Store director Bilel is pleased with how the day has gone so far, with no major hitches and sales targets having been met." "Half an hour left, we're about to close and it's unbelievable." "It's still busy." "Downstairs in the stockroom, Leandro's still hard at it." "For him, it's clear it's been more than just a day at work." "And then it actually turned out to be more than I expected." "It came out to be a job prospect at the end." "I don't know, I'm not looking back." "I'm just giving it 100%." "The doors are about to shut and customers are being turned away." "Sorry, we're closed." "We're open tomorrow." "Nine o'clock." "Thank you." "A visibly emotional Bilel locks up, delighted with the day and that the all-important sales targets have been met." "A good day." "An excellent day." "Never forget." "I will never forget." "Neither will the staff as they finally head for home." "Tiger, Tiger." "Earlier, we saw PC Andy Pescott taking on the rogue rickshaw drivers of Oxford Street." "They're an unlicensed trade and many are breaking noise and highway rules." "Buddy?" "Park it up here." "But Andy's night of action is about to take an unexpected turn." "Andy has stopped a rickshaw with four customers on board and the driver is just explaining to his unsuspecting passengers how much their 20-minute ride has cost them." "No, no, no, no, no. £100 each?" " No." " Five pounds a minute." "Wow." "£5.00 per minute, per person?" "You won't get much change for shopping on Oxford Street if you pay for a trip on this rickshaw." "Give him the £20, go on your way." "Right, I'm telling you, my friend, the price you are setting is disgusting." "Make do with what you've got." "Make do with what you've got and get on your way." "You're not getting any more money out of them, my friend." "Not at that price, you're not." "Keep going!" "No, I'm not happy." "£5.00 per minute, per person?" "It's extortion!" "And the driver's not finished." "He's trying to catch up with the ladies now to extract more money out of them." "Oi!" "Clear off!" "He's gone... for now." "But a short time later, Andy finds the same driver illegally parked at one of Oxford Street's landmark stores." "Step off onto the footpath, please." "Step off onto the footpath." "Yet again, you have parked outside Selfridges and you both know that you cannot park outside Selfridges." "You do not have to say anything, but it may harm your defence if you do not mention when questioned something you later rely on in court." "Anything you do say may be given in evidence." "Do you understand the caution?" "As they've both been warned before, they are now summonsed to court for causing the obstruction." "Abuses by the rickshaws on Oxford Street have kept Andy busy tonight, but he's keen to stay one step ahead." "Of course it's a game." "We'll summons them to court, they'll get a small fine, but they make more in 20 minutes than the fine itself." "But if we don't enforce it, what's the point of us being here?" "Whether they consider it to be a game or not, it's my job." "We've got businesses who don't want it, so we've got to act positively." "Why are you playing that music so loud?" "It's not even like you've got customers." "By the end of the operation," " Andy and the team have issued ten summonses for noise..." " Turn it down!" "...and six for obstructing the highway." "Andy knows the rogue rickshaw drivers will be back but, for tonight at least, he's made sure they know who's in charge on Oxford Street." "Mate!" "Move on!" "To keep London working the capital's Underground network is vital." "Anything which causes a disruption to it can have a massive knock-on effect far beyond its tunnels and trains." "Which is why British Transport Police and London Underground have set up the Network Incident Response team." "Their job is to deal with any incident in Central London which might disrupt the network." "And they've just taken a call about an accident involving an Oxford Street shopper which threatens to do exactly that." "For the benefit of the medics, what's her current condition?" "Right, OK." "Bye." "A lady that fell on the escalator, she's had an operation on her back, a previous operation, and is still stuck on the escalator." "Although an ambulance was called, none has yet been able to make it to the scene and the escalator is still out of action, causing disruption to passengers." "'She may possibly have a broken collarbone." "'She's in extreme pain and she'll deteriorate 'if we don't move her fairly sharpish.'" "With the lady shopper having existing medical conditions, the team are immediately concerned." "Yes, please." "The team are set up to deal with medical emergencies..." "Move to the side, move to the side, move to the side!" "...and both police officers, Sharon Turner and Andy Baker, are trained medics." "They head down to the escalator where the woman fell." "Hiya." " Broken collarbone." " She's been like this for an hour?" " Yeah." "Hello, my love." "I'm a police medic." "We're going to get you some help as quickly as possible, OK?" "The woman, Carmen Dolan, is being attended by staff." "But it's clear she's in a huge amount of pain." "The situation is worsened by the fact she's lying at 45 degrees on an uncomfortable escalator and she's gradually slipping down it." "No, you're not going to fall down." "Sharon would like to move her but, with the injuries she has sustained, it's not going to be easy." " I'm just going to..." " Argh!" "I'm just going to try and..." "Try and relax, my love, OK?" "OK, good." "All right." "OK, my love." "They've got a collar on the lady in question." "They're not comfortable about moving her with the equipment we've got." "They're going to need one of those stiff body boards." "Do you remember falling?" "I did." "I felt dizzy and..." " You felt dizzy and then fell?" " Yeah." "Other than the pain in your neck and your shoulder, have you got any pain anywhere else?" "Higher up in my spine." " High up in your spine." " Yeah." " OK." "Try not to move, my love, OK?" "The pain in the spine is a big worry for the team, as is the woman's age." " How old are you, my love?" " 73." "73?" "Well, you look good on 73." " Thank you very much." " You look lovely." "We're going to get you sorted out, out of here as quickly as possible." "Carmen's son arrives, but there's still no sign of the ambulance, so Richie calls the ambulance service and upgrades the priority level." "So hopefully they'll be here a bit sharper because we also need some kind of pain relief, as well." "I think what we're going to do when the ambulance get here, they'll probably put a drip in your hand so we can get you some morphine painkiller so that when we move you it's going to be easier, all right?" "Good God!" "Um... she's right on the edge." "Carmen is slipping further down the escalator." "What are you thinking?" "The team is desperate to move her so they can get her horizontal, but it becomes clear getting her onto the stretcher is going to be near-impossible in the position she's in without putting her at risk of further injury." "Stay." "No, no, no, no." "You're not going to fall." "Then Sharon has an idea." "Moving the escalator up until we've got a flat bit?" " Could you do that?" " We could move the escalator to the top." " I don't..." " We can get it until it's flat." " Yeah?" " I mean, you'd have to hold on to her..." " Yeah." " Do you want us to do that?" " We could do that." "It's going to start with a slight jerk, as well." "At least she'll be flatter." "She's not going to slip." "I think we need to." "I think she's going to slip." "You'll have to stop it, as well." "All right?" "Sharon, Andy and Richie, along with the station's staff, get ready to move the escalator." "They've never used one to move an injured person before." "It's a big moment." " All right." "On three, one, two, three." " Up, now!" "OK." "You're doing really well." "Give me this finger, this finger." " When you say." " OK." "All right." " When you say." " All right." " When you say." " Stop!" " Stop!" " Stop!" " Excellent!" "Perfect!" " Thank you!" "I'm going to take control of the head." "Sharon's going to take the shoulders." "Carmen may now be flat, but it's not the end of the job for Sharon and Andy." "It's going to hurt, OK?" "It's going to hurt, OK?" "Say something rude in a different language." "Go on." " You can, you can do it." "I don't mind." " Argh!" " Go on, go on." "It's all right, it's all right." "OK." "John, do you want to come and help us?" "What we're going to do... is we're going to roll her over on my count and then we're going to..." "Towards...?" "Right, OK." " Ready?" "Roll." " Slide it under." " Far as you can." " That's it." " And back again." " Good." " Lovely." " You've done so well, Carmen." "Now on the stretcher, they move her away from the escalator." " Your call." " Right, ready?" "Raise, lift." "Nice and slow, nice and slow." " Lift." "That's it." "Lift, that's it." " That's it." " Nice and slow, nice and easy." " Don't trip, Andy." "Step." "You've got the MIVS behind you, dude." "Well done, Carmen." "Carmen's still in pain, so Sharon keeps her talking." "We were shopping in Oxford Street and we were just on our way home..." " You were shopping in Oxford Street?" " Yeah." "Carmen, have you got any medical conditions?" "And then, finally, the London Ambulance Service arrives and with them the pain relief Carmen so badly needed." "This is good news." "The LAS has turned up." "That's a bit of action to recover this person to hospital, where they need to be." "And, with that, Carmen is stretchered out of the station to hospital for specialist treatment." "For the Network Incident Response team it's a picture perfect example of what they were set up to do." "It could have gone better, just for the response from the London Ambulance." "Hence why Andy and I made the decision to move the lady." "It was a difficult decision to make, because we didn't want to make the injury any worse." "However, she was sliding on the escalator and could have damaged her spine and her neck even more." " So, it was..." " Camden Town, platform one." "Sorry to interrupt." "Got a person collapsed on a train." "The Network Incident Response team's day is far from over." "And since we filmed," "Carmen was treated at the Royal London Hospital." "Thankfully, it turned out her collarbone wasn't broken and neither was her pelvis." "However, her pelvis had been severely bruised." "She is now recovering well and is managing to get around with the help of a walking frame." "It's 11pm and while Oxford Street is full of drinkers and partygoers, for Gary Patterson and Dan Emery of Thames Water their working day is just beginning." "They're trunk sewer technicians, better known as flushers." "It's their job as part of Thames Water's maintenance team to make sure the capital's vast sewer system is kept in good working order, free of fat, rats and other unpleasant deposits." "Today, Gary and Dan have been tasked with testing out a key piece of Victorian sewer equipment in one of the vast historic brick sewers that runs underneath the world's most famous shopping street." "I think this is the most interesting job I've ever had in my lifetime." "I don't see it as a job, it's more of an adventure, you know." "With waste from over 200 shops and 30 million visitors each year flowing into the sewer, fat and other deposits can easily build up and cause blockages." "It's a different world under there compared to what it is up here." "No-one sees it, we're actually the lucky ones that go down and actually see the underground of London." "Today, they've got two tasks." "The first one is to lace and bait for the ever-growing population of sewer rats." "The second and main job is to inspect the Victorian sewer equipment." " It's imperative it's in good working order." " All clear." "The first part of the sewer has modern concrete walling, but the equipment they're here to visit is down another ladder to another level altogether, and a sewer well over 100 years old." "As you go down further, you will see the old Victorian brick, which will be your next level." "Right, you're on your safety rope, yeah?" "There's quite a bit of water." "I'm just going to go and have a look to make sure we can actually get in there." "Er... about just up to my ankle." "There's a couple of dead rats here, so just watch your step." "All right, dude." "The rats around here are a big problem." "They breed so quickly." "I mean, it's just out of control." " But at least the poison's working." " Yeah." "Time for task one - taking on the rats." "That's a bit of poison for a rat." "Rats' teeth constantly grow and they need something to gnaw - they can go through cables." "It depends what's in the sewer, as well." " All right?" " Right, that's the last bit, yeah?" "Gary and Dan are part of a team of 39 Thames Water flushers that patrol." "London's largest trunk sewers to ensure things keep flowing." "In total, they clear around 80,000 blockages a year." "The majority of these are caused by cooking fats and oils, which congeal in the sewers forming a thick layer around the walls and pipes." "That is a lump of fat." "That's what you get." "It can go from one side 100% and you've still got the flow underneath it and you've got to sit there with a shovel and just channel through it until it's all off." "The fat out of the way, they head on to their destination, and the rats aren't far behind." " And around your feet." " Up there, look." "This is a penstock, a cast-iron Victorian valve used to divert the neighbouring sewer for maintenance and emergencies." "It's as essential today as the day it was fitted." "If we don't maintain these on a regular basis they will seize up." "But, yeah, we have to take it fully up, let it flow through a bit, and then let it close back down." " Right, are you ready?" " Yeah." "They set about opening the penstock." "With 100-year-old cast iron technology, it's not easy to shift." "That's tight, innit?" " OK, it's toward you, innit?" " I don't know." "Yeah, that's it." "Yeah." "And, despite not having seen the light of day for over a century, the penstock is soon shown to be in working order." " That's lovely now." " Nice and smooth." " Yeah." "People outside work, they ask what job you do and the first thing they do," ""Eurgh!" "Do you get covered in poo?"" "No." "You don't get covered in poo." "It's a job that you can sit back and you can be proud of." "Cos you're maintaining the sewers of what the Victorians built." "Some of it is amazing." "You'll never get a brickie who can cut something like this." "I'd put it down as one of the wonders of the world." "Going up." "And, with that, it's job done for Gary and Dan." "Time to head for the surface and some of the unexpected inhabitants that lurk above ground in the small hours on Oxford Street." " What's that smelly." " BLEEP - down there?" "What's happening?" "What's down there?" "Give me a sword, I'll go down there and kill them all." " What you think's down there?" " I've got a ticket." "That goes underground."