"Tonight..." "Hey, Chef!" "Chef Ramsay heads to Arizona and visits one of the cleanest restaurants in Kitchen Nightmares history." "Is this a joke?" "But soon after meeting the husband and wife team," "Samy and Amy, he uncovers a number of problems." "You [Bleep]... you all think that you can come in here and say these things!" "Oh, my God." "Samy, who runs the front of the house, is completely disorganized." "I can't take it." "I cannot work." "I can't." "Amy runs the kitchen but refuses to listen to anyone." "These are store-bought, crap, frozen ravioli." "They're not crap, and they're delicious." "Oh!" "It's not surprising that there is such a high turnover of staff." "Katy!" "I quit." "And at this restaurant, the customer is never right." "You [Bleep] yourself!" "Out, you [Bleep]!" "Get ready to witness a colossal uphill battle." "If you touch... [Bleep], you go." "As Chef Ramsay faces off against two defiant owners..." "Pizza is undercooked." "That's not true!" "This may be the one restaurant..." "I don't even know why we came back here." " I'm going home." " Now you're going home?" "That Chef Ramsay has no choice but to walk away." "I am finished." "All my stuff is going back where it belongs, and that's it." "What is that?" "You're serving rotten food." " You could possibly kill them." " Then wake up!" "You wake up!" " Shut the place down." " Get out of here!" "That is amazing." "I can't take any more." "Thank you, Chef." "Scottsdale, Arizona..." "an upscale Phoenix suburb." "It's also home to Amy's Baking Company, opened in 2006 by husband and wife team Samy and Amy Bouzaglo." "It was at a very early age that I discovered" "I had a real true passion and talent for anything having to do with the culinary arts." "Just give me the pear salad, darling, if you can." "All right, all right." "So in 2006, Samy invested over $1 million into this restaurant to make my dream come true." " Can I open?" " Yeah, love." " We are ready." " Okay." "Come on, guys." "But in the restaurant business, it's not all daisies and ponies and unicorns." "I don't understand this whole substitution thing." "Approximately two years ago, these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting." "Son of a bitch." "And we lost a tremendous amount of business because of it." "They're just [Bleep] haters." "I'll take it." "There's a lot of things that are wrong with the food that she just doesn't realize." "Too garlicky, too buttery, too sweet, not cooked enough, too overdone." "That doesn't work for me at all." "If someone has a criticism, Samy tells them, you don't know what the food is supposed to taste like." "Even you don't know what is wrong with it." "If anyone tell me that my wife's food is no good," "I just tell them to leave the restaurant." "I don't want them, and don't come back." "This your first time?" "And last time." "Don't come back, madam." "Not only do they lash out and swear at the customers..." "I will go tell them to [Bleep] off if my husband doesn't!" "But they take it one step further and retaliate against them." "I hope he eats it, and I just made it really spicy for him." "The customer is not always right." "Choose another pizza or nothing." "And I'm not here to take [Bleep] from anybody." "I'm not going to have people make [Bleep] up that isn't true." " I'm not doing it." " Don't worry." "No, I'm not making any more food." "Amy is nuts." "I am going to really hurt somebody if they send back my cake." "One second, she's like a nice, little care bear..." "Thank you so much." "I love you." "You're such a good girl." "And the next second, she's like Cruella de Vil." "I'm stopping all the food." " No, no, wait, Amy!" "No!" " No, I'm not sending anything out." " You finish!" " No!" "Why?" "It has to go to the frickin' trash?" "Are you kidding me right now?" "Unfortunately, the majority of the people in Arizona think that if you come to our restaurant, that we're gonna yell at you, scream at you, and throw you outside, and that is not who we are." "Go, and, yeah, like, keep walking, mister." "You just keep walking." "Chef Ramsay's coming to tell the people how the food is good here." "You can go, madam." "Don't come back, madam." "I'll be happy not to see you here." "Thank you." "I think Chef Ramsay's gonna be wasting his time." "You can't change Samy and Amy." "They're a lost cause." "Anything is dirty, change it." " We are ready." "Okay." " Come on, guys." "Good evening." "Do you guys know what you want?" "Three cheese with the tomato sauce." " All right." " All right, thank you." "You're welcome." "Miranda may be the only server on staff..." "I can't do the computer, so he's the only one that has control over that." "But she is not allowed to input orders or wine or handle money." "The ravioli, and then they want the pizza after." "Yeah, I know what it is." "The only one who can do that is Samy." "Okay, just move." "Move, move." "I know." "Samy thinks that he's doing everything all by himself." "4-C." "But Samy doesn't realize he's actually messing everything up." " I need another wine." " I cannot work." " The wine." " I can't, I can't, I can't." "I cannot work." "I can't." "Samy." "Look all the orders I have." " What do you want?" " Nothing." "Go, go back in the kitchen." "A-la la-la la-la la-la." "Had, like, 30 tickets in his hand, I think." "With Amy only cooking one ticket at a time..." "We're not making any of this until I get to that ticket." "The diners are in for a long wait." "But the one table that has received their food is unsatisfied." "What is the problem with it?" "Even you don't know what is wrong with it." " The egg is..." " It's too egg-y." "Okay, if you came to eat to enjoy, then you should know what you like to eat, sir." "Apparently, you don't know what you like to eat." "I guess not." " Okay, Amy." " What?" "Can you make me pear salad instead of that Caesar?" "Seriously?" "Don't worry." "I tell them to [Bleep] off." "_" "Maybe they don't understand it doesn't come from a can." "Are you kidding me right now?" "_" "Yeah." "Kind of doughy." " They say it's not cooked enough." "2-B." " 2-B?" "Okay." "Amy?" " What?" " 2-B says not cooked enough." " Put it again in the oven." " Sure, I'll burn it for you." "Okay." "This is not cooked enough." "The food we're making is going straight to the trash, and there are starving people that could be eating it, but instead, these people decide that they're going to come [Bleep] with my life." "Uh... we've waited, like, an hour and a half." " I know." " We never got our pizza." "We never got..." "You guys are full of [Bleep]." "I tell her not to do it." ""We never got our pizza, never got this."" "My [Bleep] ass." " Stop the red pepper ravioli and stop the..." " It's ready." " Samy!" " Stop it!" "They're leaving!" "I don't care!" " Look, I am not..." " Amy, stop it!" "[Bleep] Stop what?" "It's in the oven!" "_" "It's coming now." "It's coming now, now." "You keep saying that." "You've been saying that for an hour." "Look at him." "He's like, "where's my pizza?"" "Send him home!" "Yeah, your pizza, it's coming." "You want to wait, you wait." "You don't want, pay what did you have, and you [Bleep] off from here, do you understand?" " Samy." " You, [Bleep] You!" "[Bleep] Yourself!" "Out, you [Bleep]!" "Go home!" "Get out of here!" "Go out!" " _ - [Bleep] you!" "Call the police." " Call the... [Bleep]." " _" " You pay and go!" " _" "Are they for real?" " Where is Amy?" " I'm in the office!" "Don't call the police!" "You crazy?" "Where is the pizza?" "In the oven." "He can suck it!" "You pay." "You don't go out." "You... if you touch... [bleep]!" "Oh, my God." " You go!" " [Bleep] you!" "Don't touch me." "Are you kidding me right now?" "You think I'm kidding?" "[Bleep] You!" "I'm not kidding!" "[Bleep] you!" "Call the police!" "I'm call..." "No, I want the money from him." "I am calling the police!" " You guys are [Bleep]!" " Stop calling the police." "I know, but you're not touching him." "Get away." "You are [Bleep]." "You [Bleep]." "You are a little pansy." "Get out of here." "Amy!" "Don't you ever come back here." "Your little wienie." "Keep walking!" "[Bleep] you." "Give me a break." "This is... you guys," "I make excellent food." "You [Bleep]... you all think that you can come in here and say these things." "Are you kidding me?" "This is ridiculous!" "I've never seen anything like this before!" "Coming up, Chef Ramsay arrives at Amy's Baking Company." "With very little knowledge of the previous night's dinner service..." "Amy's Baking Company." "Chef Ramsay arrives, looking to find out why Amy's baking company needs his help." "They have desserts." " Hey, Chef!" " Hello." "How are you?" " How are you doing?" " Nice to see you." " First name is?" " Samy." " Samy, good to see you." " I'm the owner." " You're the owner?" " Yes." "Wow, look at that." "Come on!" "My wife, Amy, yeah." "Uh, can I meet this lady?" " Yes, now." " Please?" " Yeah." "Amy?" " Yes?" "Gordon Ramsay want to meet you." "He want to know who is the Chef or who did all those beautiful..." "Ah, come out, please." " Here is my wife, Amy." " Come out, my darling." "So nice to meet you." "Come give him hug." "Uh, did you make them?" " Yes, I did." " Uh, incredible." " It's nice to meet you." " Nice..." "likewise." "Good to see you." "I mean, they're extraordinary." "Thank you." "That's very nice." "It means a lot, coming from you." "Any of that store-bought?" "No." "The restaurant is beautiful." "Thank you, and I want you to see my kitchen after, or before if you want, and then you tell me about that kitchen also." " Right." "Show me the kitchen." " Okay." " Please." " Amy, she's the one." "Excellent." "You've got me excited." " Silly." " Of course." "Thank you, thank you." " Jeez." " Oh, my God." "Okay." "And who's the head Chef?" " I am." "I'm..." " Yeah, hold on." "Stop, stop." "Holy crap, you got lucky." "I'm the lucky one." "He is my soul mate, and we're in this business together." " Fine..." " We stand strong together." "We have to because there's a lot of online bullies and haters and bloggers." "We stand up to them, and I think we're the only ones that ever have, as restaurant owners." "And they come, and they try to attack us and say horrible things that are not true." "'Cause they're used to eating processed wood chips or are used to getting things for free." " And not from us." " Okay." "Um, let's catch up with the haters" " and that stuff..." " After, yeah." "Could I have a quick look at the kitchen?" "Of course." "Uh, normally, uh, owners don't like it when I inspect kitchens, but the floor is shiny." "It's like a basketball court." " Please come see." " Oh, my goodness, me." "Do you want a jacket?" "No, you don't need one." "It's like a... it's like a doctor's surgery in here." " Yes, thank you." "Thank you." " Bloody hell." "Thank you for saying the truth." "Oh, my goodness, me." "Is this a joke?" "I mean, look, dates, labels." "Yes, everything." "Sectioned off." "Wow." "What a pleasure." " Hello." " This is Miranda." "This is Miranda." "She's going to serve you." " Miranda." "Nice to see you." " And this is?" " Nice to meet you." " I'm Katy." "This is Christine." "She's my wingman." "Christine, come over, darling." "Are you the Sous Chef?" " She is." " Yes." "Let's go through the dining room." "Okay." "The restaurant itself..." "it's very clean and nice, but it's Amy and Samy that are the problem." "Do not judge a book by its cover." "So take me back to the beginning." "How long have you been married?" "Almost ten years." " We got married five months after we met." " Wow." "Well, I prayed for him, and God sent him to me, and I wasn't gonna waste any time." "She said, "Forget you, Samy Hefner." "Enough."" " He was a playboy in Vegas." " Yeah." "You were a playboy in Vegas?" "Oh, my God." "He was... he was... even Hugh Hefner didn't have as beautiful women as we did." "All the playmates would come to our table." "He was a playa, but with me, it didn't work like that." "I am individual or nothing at all." " Once we got married, that's it." " That was it." " Everybody out." " Wow." "So, um, were you trained in the industry?" " No, not at all." "I am developer." " No?" " I build custom houses." " Oh." "But when the crisis started, I say," ""I still have money." "What do you want me to do with it?"" "She begged me, she said, "my dream, it was to open a restaurant."" "I just, throughout my life, had a passion and a God-given talent for it, and this is all I want to do." " That's lovely." " Thank you." "And the ganache as well." " Thank you." " That is beautiful." "Mmm!" "Oh, my God." "I'm the only one that makes them, and if I'm not here, working, we're not open." "Say that again?" "If I am not here, if my husband's not here," " we're not open." " It's closed, the restaurant." "We don't run without each other here." " You're kidding me." " No." "That's no way to run a business." "We can't find qualified people to work." " We can't." " For six years, we've been trying." "They want to come and get a paycheck and not work." " In Arizona?" " They're no good." " We tried." " We tried lots of them." "This is my biggest worry." "This is my biggest problem in my life." "I cannot find people I can count on them," "I can trust them." "They're dirty." "They're lazy." "How many people have you been through?" " A lot." "A lot." " A few hundred." " A few hundred?" " Yeah." "So other than an issue with staff, what's wrong with this bloody restaurant?" "I have issues with customers that are trying to be online bullies and say horrible things." " Online bullies?" " They're online bullies and write things that are not true." " That's the Internet." " They write that I have store-bought dough." "They write that things are frozen." "I understand that, but those things are not true." "But when did this start?" "2 1/2 years ago." "This guy came in that started this entire online bullying." "He ordered pizza margherita, and after I say, "okay, how is your pizza?"" "He say, "it's a frozen pizza."" "The next day, he went and give us a review." "My God." " My wife, she was..." " We retaliated." " You wrote back to him?" " Oh, yeah." " Right, well, he..." " Why?" "I told him I thought he was a loser and he was a moron." " But now you insulted him." " I didn't take him..." "I understand." "He insulted me first, and I attacked back." "I am not going to let anybody bully me, bully my husband... that's a joke." "You need thick skin in this business." "Well, they called... they called me "Crazy Amy b."" "Because I stood up to them, and I need people who respect you, who know that you have earned your stripes in a kitchen and in life." "I need them to listen to you and not the online bullies and take your word that you're saying that our food is good." "Amy, if all your food is as good as this dessert, trust me, there's something not quite right here." "Thank you." " Are you a control freak?" " I am." " Is Amy..." " Amy, worse." "What a combination." "We have to "clown" us." "Clone us." "Is that possible?" " It is, some places, I've heard." " Right." " Do you have children?" " Well, we have three little boys." "But they're trapped inside cat bodies." " Meow." " Yeah, they're cats." "Our babies are cats." "They're my whole life, besides my husband and my business." "I speak feline. "Meow meow meow meow meow."" "Meeting you two for the first time, you are both [Bleep] nuts." "I know." " I'm gonna have..." "let's start with the menu." " Okay." " Do your thing normally." " I will." " Hello." " How are you, my darling?" " Good." " Is it just you and Samy in the front of the house?" "It's pretty much just me." "And how long have you been here?" "A month and a half." " Good tips?" " I don't make tips." " Say that again?" " I make hourly." "Serious?" "You must be the only server" " in this country..." " I know." "That doesn't get tipped out." " So where do the tips go?" " The owner." " What?" " Yeah." "I can't believe that." "I know." "I try to tell him." "Wow." "Okay, great." "Thank you." "You're welcome." "Samy." "We spoke earlier about the problem with staff, yet I just found out something pretty major." " Miranda, the young girl?" " Yeah." " You don't give her her tips." " No." "Samy, you cannot take servers' tips." "Then bring me the people who's going to do their job, and I don't have to interfere." "They can take the whole tips for them." "Did you see?" "I already took three orders by myself" " and sent them already to the..." " You're the owner." " I'm doing the most of the job." " Wow." " I'm ready to order." " Okay, I'll take your order." "Do you know already what you'd like to start?" "Yes, I do." "Yeah." "The fig and pear prosciutto pizza, please." "Excellent." "Yeah, and then I'm gonna go for a blue ribbon burger, medium-rare." "Medium-rare." "Excellent." "Please, and I'll take the salmon burger as well, at the same time." "And then I'll fancy some gnocchi." "All the pasta is homemade, right?" " It is, but not the gnocchi today." " Oh." "It is not homemade." "We didn't have time to make them." "Okay, I'll go straight for the ravioli, then." " Okay, which one do you like?" " The red pepper." " Perfect." " Thank you." "You're welcome." "The story is becoming a little clearer." "Okay." "Amy?" "Yeah." " This is the Chef's order." " Okay." "I believe that once Chef Ramsay tastes my food, as a Chef, he'll be able to tell that this is what God wants me to do." "What's that [Bleep] doorbell that keeps going off every two minutes?" "Miranda, what is that doorbell on the side of the wall for?" "Whenever we have dirty dishes, we ring it, and then the busser comes and grabs the dishes from there." "Why wouldn't you walk around and just put the plates in the hot water?" "The first time in my career a pot washer has a doorbell." "Oh, ding-dong." " The large or the small?" " Small." " Three cheese pizza." " Ah, the cheese pizza." "Samy." "Yeah." "Does Miranda use the P.O.S. system?" " No, she doesn't know it yet." " Nobody." "I'm the only one who use it." "Yeah." "But the quicker you teach her, the quicker you can take a back seat." "I will teach her." "When it come the time, I will teach her." "Miranda, have you ever worked on a P.O.S. system?" "Yes, at every job that I've worked at." "Every job." "And how many jobs have you had before you worked at ABC?" " A lot." " A lot." "She doesn't need training." "She knows how to do it." " Pizza's here." " Thank you." "Oh, let me grab you a plate." " Yes, I'll get you a plate." " Thank you." "Wow." "The fig and pear and prosciutto pizza." "Well, the crust is supposed to be good, but it's not that crusty." "It's very, very sweet." "My dough is raw." "And after all this wait." "Wow." "That is so sweet, but that's not the issue." "The issue is, the dough is raw." "My food is raw." "It's doughy." "I don't know how it come out of there like this, but normally, they love that pizza." "It's really, really loved." "I'm telling you what I'm getting, and it's raw, soggy, and wet and too sweet, in general." "I'll take that back." "You take it back to Amy, please." " Of course, yes." " Thank you." "Oh, my God," "I don't think he liked it." "What's wrong?" "Nothing." "I feel like Samy sugar-coats a lot of what happens in the restaurant, so Amy gets this feeling that, like, everything she's doing is correct and everything's right." "Don't worry, don't worry." "Everything is okay." "I'm not worried." "I'm afraid he's going to say something isn't good." "I know my wife." "She doesn't take the criticism." "She will be shaking, and then she say," ""that's it." "I'm leaving."" "Just..." "I tell you all about it after." "After." "Just relax and do like you do normally." "Just do it." "Oh, my God, I'm going to freak out." "Chef Ramsay has been sitting at the table for well over an hour..." "My food is raw." "And so far, all that he has sampled is an undercooked pizza." "I don't even tell her you didn't like the, uh, the pizza." "You didn't even tell her the dough was..." "Not yet." "I know my wife." "She'll get nervous." "You're scared of telling her the truth?" "Do you want to tell her?" "Come with me." "You tell her." "I just want her to know, so she checks it before..." "Okay." "She will know." "Yes, she will know." "Anyway, I am 75 minutes in, and so far, I've had a undercooked pizza." "I know you've been waiting." "I'm gonna start eating my ticket in a minute." "Okay, I'm going to tell her you're starving." "I'm going to tell her you are starving." "Okay." " She'll move, okay?" " She'll move." "She..." "I hope so." " You know where that goes, yes?" " Mm-hmm." "Okay." "Thank you." "Wow, blue cheese." "Mushrooms marinated." "Garlic aioli." "White truffle oil." "And crispy bacon bits." "And a soggy bun that's just full of grease." "[Bleep]." "Come on." "They have a lot of nerve, calling this a blue ribbon burger." "Well, medium-rare it's not." "It's just a mess." "Oh, dear." "That is overcomplicated." "So unnecessary." "And look." "That is one [Bleep] burger." " What was wrong with it?" " It was a disaster." "Yeah, the bun... what a mess." " Okay, so I'll take this back." " Yeah, so, um..." "Really disappointing." "I'm starving." " Got it." " Thank you." " Is this for him?" " Yes." "Red pepper ravioli." " Thank you." " Red pepper ravioli." "There you go." "How's the, uh, salmon burger doing?" "I'll go check on that." "Thank you." "He wanted to know how long on the salmon burger." " It's on its way, Miranda." " Okay." "You don't need to keep reminding us." "We know, okay?" "I was just saying 'cause he asked." "I know, but you don't need to come tell us." "We know that it needs to go out." "Oh, my God." "It smells weird." "Oh." "Here's my salmon burger." "Wow." "Thank you, darling." "You're welcome." "Oh, God." "Sweet, spicy." "What a mess." "That has to be one of the most confused ravioli dishes" "I've ever seen or tasted in my entire life." "Wow." "It doesn't make sense." "It doesn't make sense?" "Sweet and spicy?" " Yeah." " Really weird." "Bacon and sweet corn topped with cilantro." "Are these store-bought?" "Yeah, the ravioli is." "If you told me that this was store-bought, then I wouldn't have ordered it." "Okay, I didn't tell you." "No, no." "I didn't tell you that." "Thank you." "Look at this thing here." "This is what I've been waiting for." "This is like a salmon cake... crab cake burger." "It's overcooked." "I mean, it's... it's not good." "Although it may be good for those three boys, three cats at home." "Do you want me to take that?" "Please." "Because it is like eating dry cat food." " Do you want to take a sample?" " No, I really don't." "Come on." "I mean, help me out." "Is, uh, is Amy there?" "Yeah." "Do you want to go to the kitchen?" "Uh, no." "She can come out now." "Okay, I tell her." "Just real quick." "Amy?" "Yes?" "That was a lot longer than I expected, and, you know, there were some big bumps in that meal." "Um... what kind of bumps?" "What didn't you like?" "Let's go through it later." " Okay." " Okay?" " I'm gonna go get changed." " Okay." "And I want to see how this place functions, and then, after service, cover all the points." " You look disappointed." " I am disappointed." " Okay." " But let's go through this later, yeah?" " Okay." " Of course." "Sure." "It's why you're here." " Yes." "Okay." " Thank you." "Thank you." " That's for you." " Oh, thank you." "And you only." "[Bleep] me." "Okay." "Go in the fridge." "Hurry." "Go in the fridge." "Don't worry." "I'm not worried." "Never mind." "You do." "And you do what you do." "Do you understand?" "Just do what you do." "I'm concerned with his opinion." "He loved the dessert." "I know." "I understand." "Please do me a favor." "You can." "They are good." "Okay, listen." "We're gonna start to get ready, you guys." "We're gonna open." "How does the line work?" "Who does what?" "Christine does mostly the salads, and I do the pizzas." "I have people tell me it's the best pizza that they've ever had in their life." "Well, my pizza today was undercooked." "So it was raw, and I said, "will you take that back?"" "He said, "I can't talk to her in service."" "Why is that?" " You're husband and wife." " Yeah." "Yeah, it's not as if you're sort of manager and assistant manager." "So why can't you go and tell your wife..." " Because I know my wife." " "Sweetheart." "Pizza." "[Bleep] Wake up." "It's undercooked."" "I don't think your pizza was undercooked." "I checked it when I took it out of the oven, just like I do every other pizza." "And to me, it was crispy on the bottom." "When I cut it, it was crunchy, so to me, it wasn't raw." "Okay, so that's your version 'cause you didn't see it come back." "However, the bun for the beef burger was soggy as anything." "Blue cheese, marinated mushrooms, crispy bacon bits, white truffle oil." " Who comes up with those ideas?" " I did." "'Cause there are certain things that don't go together, and that's four of them." "Chef Ramsay is standing there, riding my ass about white truffle oil and garlic aioli." "Oh, my God." "Like he's never heard of any flavor profile in the world as disgusting." "I have never had a problem with that hamburger, ever." "Because your husband didn't tell you." "And the salmon burger was like a salmon fish cake in between a dry bun." "But it was a dry bun, or it was a soggy bun?" "That was dry." "Dry pate, dry." "It's good like that." "We have people tell us all the time that it's good." "There you go again." "There's no point in me saying anything to you because you just say, "well, it's good like that."" "Whatever." "The, uh, ravioli, you cook them from frozen?" "Yes, we do." "Do you know how you can make these better?" "What?" "Yes." "I can make them from scratch." " No, but take them off." " Of course I can." "Oh, yes, of course." " Why don't I just delete everything from my menu?" " What I'm trying to show you..." "And then close my doors?" "What do you want me to sell?" " I understand that." " These are store-bought, crap, frozen ravioli." "They're not crap, and they're delicious," " and I... the first time..." " Oh." "Oh, my God." "Did you taste it?" "You didn't taste that one." "I couldn't 'cause you didn't get the feedback." "I said they were disgusting." "People usually love it." "I've never had a problem with it, but..." ""People usually love it."" "Yes, real customers." "Not haters." "Oh, come on, Amy." "Raviolis that are in the freezer." "Oh, my God." "Sacrilegious." "Ladies and gentlemen, two seconds, please." "The owner is trying to pull the wool over your eyes by offering you frozen raviolis that aren't even made within 500 miles of this front door." "So would you mind, personally, if I 86 them to stop you from eating crap?" "_" "So we'll 86 ravioli." "Okay." "I have too much respect for your customers to [Bleep] with them." "Now, will you tell your wife, or shall I?" "It's dinner service, and Amy continues to deflect everything." "The owner is trying to pull the wool over your eyes by offering you frozen raviolis." "So to make his point," "Chef Ramsay decides to do a little research with the customers." "Would you mind if I 86 them?" "_" "Are you gonna tell your wife, or shall I?" " I will tell her." " Thank you." "Okay, listen." " Yeah?" " No more raviolis for today." "No more raviolis and no more hamburgers and no more salmon burgers." " People can only have cakes tonight." " Okay." "Okay?" "I'm good with that." "Complete [Bleep]." "She can't take criticism." "Why is that?" " Ask her that question." " Ask her?" "I have the same problem for that." "Are you still waiting on something?" " Yeah." " What is it that you're waiting on?" " She got the pasta." " The hot and spicy pasta." "The pasta rustica?" " Yes." " Is that coming?" "Can you look on B-4 and see what else they had?" "They should have pasta rustica." "No, I don't have it." "You didn't give it to me." "Samy." "Samy, I did write it down for you." "It's right there." "Pasta rustica." "It's okay." "4-B." "No, no, 5-B." "Are you sure?" "You don't need to question me, Katy." "You can go home right now." " I'm sorry." " Samy?" "Yes, darling." "I would appreciate it if you would send Katy home right now." " No!" " No, no, no, it's okay." "I don't need an attitude from her." "She comes in." "She said, "are you sure?"" "It's because there was the two others." "Oh, my God." "Am I sure?" "What a little [Bleep]." "Amy." "I'm not gonna talk to you right now 'cause I have to concentrate on the line." " Well, then start concentrating." " I will." "There's no point in talking to you." " Thank you." " You're welcome." "And the pizza." "Food is leaving the kitchen at a snail's pace..." "It's blech." "And it doesn't appear to be worth the wait." " You can take this back too." " You didn't like it?" " It's not good." " Okay." "The food's not eaten." "Did they tell you?" "No." "Every single time a customer doesn't lick their plate, the waitress doesn't come to tell me that." "Amy, no one's licking that." "Just ignore him." "I am ignoring everything that's happening." "Stop." "Thank you, darling." "Excuse me." "So that just comes back from a table, and it goes straight into the pot wash." "They... they didn't like it." "So if they didn't like it, what are we gonna do about it?" "Let's wait." "We finish today." "The kitchen needs to know!" "Okay, then I'm going to tell her." "Thank you!" "Okay." "Amy, this is the salad." "They didn't like it." "For me, this is all [Bleep], so I don't care." "None of you had known about this 'cause the young girl, Maria, grabbed the plate and was about to throw it away." "That's a common thread in this restaurant." "There's no point in me speaking, so I'm just gonna work." "Wow." "It's like one long nightmare." "Wow, a $10 tip." "Yeah." "That's nice." "For you?" "Of course, yeah." "Why not?" "Do you think the girls deserve some tips tonight?" "No." "They get hourly." "And so do you think if I went and asked every customer, when they leave a tip, that it goes straight to the owner and not to the server, do you think they would be astounded?" "Let me ask that table there." "Sir, the tip that you left for the young lady server," " the owner takes the tips." " _" "No, no, no, no, no, no, okay." "Don't [Bleep] with me." "Yeah, I will [Bleep] with you." "Who the [Bleep] do you think you are?" "Oh, my God." "Samy's going to hurt him." "I'm fed up." "I'm getting sick and tired of your [Bleep]." "Well, then [Bleep] answer my question." "Then [Bleep] answer my question." "Tell the customers they're gonna get their tips." "Yeah." "No, they don't." "They should be told that you're taking them because these servers deserve them." "You want to speak with me?" "Yeah, I want to speak with you." "You want to [Bleep] with me, I will [Bleep] with you." "Man, I will [Bleep] with you." "Oh, my God, what a joke." "Has everybody got his food?" "Yeah, we're closed." "We're closing the kitchen." "I think, Katy, you can go." "For sure." " I'm talking to you, Katy." " Okay." "Katy, listen to me when I'm speaking to you!" "Do not walk away from me." "You don't work here anymore, okay?" "Don't start crying." "Why are you behaving like this?" " Oh, my God!" "Please, come." " No, no, no, no." "Please." " Come on, come on." "Since..." " I'm talking!" "I wasn't doing anything!" " She's a kid, Amy!" " I wasn't doing anything." "You've had an attitude with me all night long, Katy!" "Don't worry." "Don't worry, please." "Okay, I quit." " No, you're not!" " I quit." "She is quitting!" "She has an attitude!" "She comes to the kitchen tonight, she's like," "I said a table, and she said, "are you sure?"" " Because..." " Are you my boss?" "It's okay, it's okay." "Katy, please." "No, no." "Come on." "She doesn't work here anymore." "She's a poisonous little viper, and I don't allow people to have an attitude in my restaurant." "What does she know?" "Who the hell is she?" "She is gone." "That's what she is." "Don't let the door hit you on the way out." "Tonight, Chef Ramsay witnessed how dysfunctional Amy and Samy are at running their business..." "Katy, you do not work here anymore, okay?" "Including firing Katy for simply asking a question." "Now you've just fired a young girl." "Mm-hmm." "But just take a big, deep breath and see if we can get some form of resolution here." "Okay." "Believe it or not, my intentions are good." "You're shaking your head already." "I'm listening." "It's become evident that you can't take criticism." "Why is that?" "Are you seriously asking me?" "Yes." "Yeah, I am." "You don't have to cry here." "I don't want you to cry." "I'm not going..." "I'm not going to cry, Samy." "I'm trying to speak and take out my..." "A conversation." "No one lets me speak, ever." "Nobody." " Oh, my God, you..." " Let me talk!" "I know that, but you're not listening to me." "I know." "I listen to you." "We listen to you." "I'm trying to... he asked me a question." "I know." "What I do normally is good." "I don't have people sending things back to me." " You don't know, Amy." " The training... you're saying..." "You don't know, because food comes back and goes straight to the dishwasher." "That's what the whole issue is." "You've been avoiding everything." "Behind your back are the most amazing desserts, and in your freezer is store-bought [Bleep] raviolis that you're never gonna convince me or a customer that they're good." "The sauce is delicious." "The raviolis, we think that they're very good." "What I'm struggling with is that you've convinced yourselves that it's right." "It's not." "Tomorrow, I want you open-minded, okay?" "You as well, Samy." "I don't make promises that I know I can't keep." "I'm going to do everything within myself to try." "Look, all you're getting from me is the truth." "Right now, that's what we need." "Good night." "Good night." "After one of the most difficult days he has ever had on kitchen nightmares," "Chef Ramsay has arrived with a plan to start turning around Amy's baking company." "Oh, come on." "But with Amy and Samy not at the restaurant, he takes the time to meet with former staff members that have reached out to him." " Morning." " Morning." " How are you both?" " Good." " Jessica, right?" " Yeah, it's nice to meet you." "Good to see you." " Henry." " Henry, nice to see you." "Uh, first of all," "Jessica, what was your job?" "I was hired as a food runner." "Samy told me that he didn't like people who went to culinary school 'cause he didn't think that we knew anything." "When I first started," "I was only allowed to pour water glasses and set them at the tables, so I worked out front for a few months and basically had to beg my way back into the kitchen." "Unbelievable." "And Henry?" "I was a busser, for the most part." "How long ago were you there?" "A little over a month." "And what kind of things did you see in the dining room?" "He was always in a bad mood, no matter what." "Like, I've never seen him in, like, a good mood." "He can't take complaints in, like, a professional manner, which is the worst part." " He made me wash his car one day." " What?" "That was the most ridiculous thing I've ever done for him." "They were always yelling at each other." "In the year and a half I was there," "I saw at least 50 people come and go." "50?" " They were in and out so fast." " Wow." "What happens when customers complain about their food?" "They get told that they're wrong, that, you know, "no, we have the best food in the country." "You're wrong."" "Like, there have been times people have gotten salmon that's raw, and they'll send it back, saying," ""you know, can you cook this a little more?"" "And they're like, "you don't know how to eat food." ""You don't know what you're doing." "This is perfect." "You just..."" " Wow." " "You obviously don't know."" "The customer is always wrong there." "That's insane." "It's just that they don't really know how to manage a restaurant." "I don't know what it is, but they both think that, like, the whole world is out to get them." "Listen, I appreciate the feedback." " Yeah, no problem." " Uh, you've been very helpful, and I appreciate the honest truth." "Absolutely." "Uh, wish me good luck." "I need it." " Yeah, good luck with them." " Absolutely." "Good luck." " Hope you can help 'em." " See you." "Thank you." "Wow." "It gets worse." " Morning." " Good morning." "Morning, Samy." "Today is a new day." "Yeah, I hope so." " You don't look very happy." " I'm exhausted." " Tired." " Yeah, never had this experience like this." "Okay." "I've never had an experience like this either." "We want to clarify a few things." "Please." "Should we sit down?" " So there's no animosity." "Of course." " Let's sit down." "Let's clarify a few things." "What would you like to clarify?" "What I have a problem with were the comments you were saying to me last night while I was trying to focus on the food." "Let's look at one thing at a time" " and be open and honest." " Sure." " Okay, that's fine." " Okay?" "Because for me, this was about uncovering the truth." "When I'm told that the raviolis are freshly made..." " I didn't tell you that." " Now, can I finish?" "All right, when your husband told me that the raviolis were fresh," "I ordered them." "And the raviolis were disgusting and not fresh, and if you're gonna try and continue to pull wool over customers' eyes by sending them fake fresh-made raviolis, they need to know." "I don't..." "I never say that it was not..." "That sent my alarm bells going." "Let him speak a minute." " Now, you may want to sit there and argue..." " Mm-hmm." "But you're not prepared to understand that I'm here to show you what's right, and you can't take that." "I can." "I'm ready for that." "I have no problems with the food..." "I told you about the burger, and you refused to listen." "I did not." "I asked you what was wrong with it." "Every time I tell you something, you come back with excuse after excuse after excuse." "I kept asking you, "what's wrong?"" "And you couldn't give me a reason." "I told you." "The bun for the beef burger was soggy as anything." "I have never had a problem with that hamburger, ever." "You said the salmon burger was dry, but it was wet." "Is it dry, or is it wet?" "Which." "One at a time." "You're confused." "I'm not confused when we're talking about food." "Look, the way you screamed at that young girl last night..." "Would you let anybody come into your restaurant, in your kitchen, and speak to you the way that that kid spoke to me last night?" " Would you?" " Yeah." "Do you think we're gonna let someone hold a gun to our head, and we're gonna give them our ass and let them do anything they want from us?" "All she asked is, "are you sure?"" "No, she did it with an attitude." "A serious attitude." "She was like, "are you sure?"" "4-B." "Are you sure?" "You don't need to question me, Katy." "You can go home right now." " No, she didn't." " Okay." "Now you're over-exaggerating again." " All right, okay." " But you'll blame her." "And you'll blame the customers, but customers were waiting for their food, through your husband's mistake." "But, okay, we're going to forget this today." "We're going to start, if we continue the show, we're going to start from scratch." "I want to forget the word "show."" "This is not a show for me." "No, I mean, I don't know what you call it." "This is a restaurant that is in a crisis, with a delusional owner that can't take criticism." "So I'm gonna tell you as it is." "I met Jessica and Henry this morning, and I got told some awful things." "Like what?" "The way you treat staff." "They have to clean cars in the middle of service because the boss wants his car cleaned." "And then, witnessing over 50 staff being fired in that short period of time..." " Really?" "50 staff?" " 50 staff." "You're saying that I have fired 50 staff since Jessica was here?" " Both of you." " You're saying that?" " I am." " Can you prove that to me?" " Here we go again." " 50 staff?" "Look at your eyes." "That's because you're saying lies." "Look how bitter you are." "Have you not had a turnover of more than 50 people?" "She... she was wrong." "100, or even more than 100." "Wow." "Yeah, not only 50." "Yeah, 100." "So the stats are actually worse than she told me." "Yes, it's worse." "Yes." "Could you tell your wife that?" "'Cause I don't think she knows." "No, no." "Yes, it is." "It is." "I need a drink of water." "Excuse me." " Are you gonna run off again?" " I need water." "Yesterday, I didn't even eat or drink." " Come on, Amy." " Eat or drink, and I have to drink water." "[Bleep], are you gonna attack me for wanting to [Bleep] drink some water too?" "My God!" "I don't even know why we came back here." "I'm going home." "This morning," "Chef Ramsay arrived with a plan on how to turn around the restaurant, but the owners wanted to clear up a few matters." "Now, you may want to sit there and argue, but you're not prepared to understand that I'm here to show you what's right." "Unfortunately, they are still not prepared to listen to what Chef Ramsay has to say." " Excuse me, I need water." " Are you gonna run off again?" "Yesterday, I didn't even eat or drink." " Come on, Amy." " Eat or drink, and I have to drink water." "[Bleep], are you gonna attack me for wanting to [Bleep] drink some water too?" "My God!" "I don't even know why we came back here." "I'm going home." "Now you're going home?" "This is such [Bleep]!" "Nobody even [Bleep] is listening to me!" "[Bleep], they're gonna go by Jessica?" "This... oh, my God." "Unbelievable." "These people are incredible." "I've had enough." "I didn't come here to be abused in my own restaurant." "I want to go home." "Just cool down, Amy." "All we've done, all that's happened is, we have been attacked." "Attacked?" "Attacked!" "Why are you behaving like this?" "Because I'm insulted." "You verbally insulted me yesterday, and I held my tongue out of class." " I told you the truth." " I didn't tell you the truth." " I didn't say nasty things to you." " Why are you pointing?" " Really?" " Okay, really, I didn't, really." "When I told you about the burger, you refused to listen." "You don't understand." "You're judging me on you coming in here, disrupting the entire service." " I've been doing this..." " Disrupting?" "You did disrupt us last night." " How could I focus when you..." " What about my lunch?" "When you're standing here..." "What about when you cooked for me?" "What about when I cooked for you?" " Who disrupted you then?" " Everybody!" "What are you talking about?" "Blaming everybody again." "I do my best, so our business doesn't close 'cause we can't find qualified people." "You go get Miranda and that little Katy and Jessica, bring them here, and let me see how they work." " They won't come back in here." " Will you do that?" " Of course... oh." " Yeah." "Do you know what?" "They're scared of you." " They're scared of me?" " And they're embarrassed." "But unfortunately, you've convinced yourself in your little "Amy's world"" "that everything you cook, touch, send, is perfect." " I do not!" "What?" " Are you... am I arguing with you?" "Love it." "Garlic aioli goes well with white truffle." "Well, let me show you some..." "can I show you reviews?" " Hundreds of reviews..." " Oh, no." "That are excellent, that we didn't write, that are from the customers." "Not the bullies on the Internet again." "No, good reviews, real customers that have supported us, versus you." "Look at the way you're..." "look at the way..." "You're attacking my business and my life." "Attacking?" "I'm telling you the problems." "This is all I do is live this life, every day." "You're not telling me the problems." "You are saying I'm delusional," "I'm this, I'm this, I'm this." "[Bleep]." "Can we talk about what we came here to speak about, please?" "Yeah, let him fini..." "I want him to finish..." "You told me to be honest..." "I am always honest." "About the problems that you've had, that you cannot talk to her, your wife, and the issues that she can't take criticism." " She knows that." " That's fine." "I have no problem saying that." ""That's fine." Wow." "I think you're too far gone." "Okay, then let's end the show." "You think I'm too far gone, there's no hope, yalla, yalla." "Let's go home." "I can't help people that can't help themselves and cannot ever take one ounce of criticism." "And if you're not willing to change," "I'm not gonna butt heads, argue, scream, whatever you want to say, but this is not normal." "And it's not normal for a restaurant to go through that many staff." "It's not normal for a kitchen that small to have 65 items on the menu." "And it's not normal for the level of animosity that you've built inside this restaurant and outside." "You have the right to run the business the way you want to run your business." "I have the right to do the right thing." "And the right thing for me is to get out of here." "Good luck." "Wow." "It's good." "That's what you wanted." "Yeah, of course that's what I wanted." "Participate in this [Bleep]." "Give me a break." "Can I take this thing off me?" "We don't need his help." "Maybe he knows that." "It all has to come down." "And now he's gone." "He walked away." "He'll go on with his life." "Samy and I will go on with our life." "Well, it's finally happened." "After almost a hundred Kitchen Nightmares," "I've met two owners who I could not help, and it wasn't because I didn't want to." "It was because they are incapable of listening." "And in a short period of time, they've managed to piss off the community and go through over a hundred employees in one year." "Samy and Amy continue to blame everyone else, yet their biggest problem is themselves, and I know whatever changes I would have made, they were never gonna stick to them." "And that's why I've decided to do something" "I've never done before." "It's such a shame."