"It's the most famous shopping street in the world in the heart of Britain's capital city." "A mile and a half long with 30 million visitors each year." "With some of the world's most famous shops, biggest stars..." "Kate Moss!" "...and busiest stations." "Sorry, guys." "Stand back for me." "What does it take to keep it running 24 hours a day..." "It's the busiest street in the world so it needs constant attention." "...seven days a week?" "Oi!" "Clear off!" "Welcome to Oxford Street." "Welcome to the pickpocket team." "Are you ready, London?" "A street that never sleeps." "This sort of thing wouldn't happen anywhere else." "Oxford Street." "Coming up..." "Bag snatchers on Oxford Street." "We're looking for a specific 35 grand bag." "105 grand in cash." "We are with the specialist police team as they go the extra mile to get the bag back." "Police!" "What are you putting down behind your back?" "The Thistle Hotel are expecting a delegation from Finland, but they have lost their Finnish flag." "I need this flag!" "And this girl doesn't know it, but she is about to be asked for her hand in marriage." " She's getting suspicious." " Cue violin." "Violins are going, violins are go." "But will she say yes?" "With millions of pounds of transactions taking place on Oxford Street every day, it's not surprising that some unscrupulous elements are attracted to the street." "But those criminals that do operate here have picked a tough spot to try and earn a living." "Sergeant Steve Stamp and PC Darren Bond are part of the Metropolitan Police's specialist West End undercover team, dedicated to catching those shoplifters and pickpockets that want to try their luck." "We mainly target pickpockets, bag thieves, distraction thieves, table surfers and robbers." "They patrol the street in plain clothes, looking for the telltale signs someone may be a thief." "You have to have that basic instinct in relation to spotting somebody out of the corner of your eye." "See these two in front?" "They've got empty bags." "That split-second decision makes all the difference when we are walking along a street of over 100,000 people every day." "The Oxford Street team even has specialist officers called super-recognisers, who have memorised the faces of the street's most active thieves." "It's early evening, and officers Stamp and Bond are in the middle of their patrol." "This is shark alley." "This is peak time." "Like sharks, as the sun goes down, the sharks come out to feed." "And it's not long before the two think they have spotted some suspicious behaviour inside one of the shops." "Now watch this guy, all right?" "Come across the road." "He's starting to sweat." "All right, he has got an empty bag on him." "Darren is on it like a bee to honey." "Bond is just in there as close as he can to get to him." "It would be a classic shoplift if he does it in here." "Nothing is stolen, but Steve is convinced he has found himself a thief." "They follow the man along the street and then into one of its most famous stores, which doesn't wish to be identified." "I just saw a male acting suspiciously out of the corner of my eye." "And off camera, in the electronics department, Steve thinks he has seen the man stuff a computer mouse into his clothes." "See the guy, flat cap." "He has gone to the right." "The man makes a dash for the exit." "Steve rushes to intercept him." "You all right, mate?" "Take your hands out of your pockets." "Right, my name is Sergeant Stamp, Metropolitan Police." "This is my colleague PC Bond." "We were upstairs, we followed you in here, and you have shoplifted." "The arrested man is taken behind the scenes to an area not on view to the public - a holding room far away from the shop floor." "Uniformed officers haven't found anything, but officer Bond from the pickpocket team is prepared to be very thorough." " The mouse is there." " Oh, look." "I don't normally do that to guys, but there's the mouse, concealed under his clothing between his legs." "I wish I had gloves on." "I should have gloves on." "But while the team is readying the suspect for custody, word comes through that a much more serious crime has taken place elsewhere." "A visiting tourist has had their bag snatched in one of the street's major stores, but it is not just any old bag theft." "I'm not sure totally of the details, but a customer's bag was taken in the store that contained a quite considerable amount of cash." "Multiple thousands." "In fact, the victim has told shop security that their bag contained over £100,000 worth of cash." "The designer bag itself is worth over £30,000, but now it is gone." "The shopper's only chance of getting it back rests with Steve Stamp and his team." "Steve and Darren checked the CCTV footage supplied by the shop's security team." "The actual theft isn't covered by CCTV, but by getting good coverage of what her handbag looks like - as you can see it's quite a distinctive large green bag - they've been able to then pick up the suspect, the thief," "as they have left the store." "You look at the exits and here we have the suspect carrying a very distinctive bag." "Later, the super-recognisers get to work on the bag-snatch case, and what they find surprises even them." "Female suspect." "My guys have viewed the CCTV." "Would you believe it, we know who it is." "At the west end of Oxford Street stands the 700-room Thistle Marble Arch." "Paul Walsh is the head concierge." "He prides himself on going the extra mile to satisfy the full gamut of his guests' requests." "Two tickets, uh..." "Arsenal alongside." "Get them in, I'll get the money ready." "Fine, cheers." "He's a member of The Society of the Golden Keys, an elite group of concierges from some of the world's most prestigious hotels." "I'm your sort of go-to guy." "So if you need anything or anyone needs anything, they come to us." "We are the fix-it guys." "I've seen Paul go out of the way for people." "I've seen him travel over to France with a case cos they left it in the hotel and he drove there." "He goes out of the box." "He does, he really does." "He helps everyone." "Today, the hotel is preparing for a large Finnish delegation." "Everything needs to be perfect for when the guests arrive." "Working hard behind the scenes is assistant maintenance manager." " Raul Ellison." " I love my work." "It's a hands-on job and it gives you satisfaction to finish what you've started." "I think it was in me from when I was young - breaking things and fixing them and putting them back together." "But today, Raul has got a problem that is not as easy to fix." "They said that their flag was in this office here." "The hotel's Finnish flag has gone missing." "The conference starts in three days, but Raul needs to put it up before the first delegates start arriving tomorrow." "There was a blue one in there wrapped up in there, in that cupboard." "Raul gets his assistant, Ciela, on the case." "We need to call House of Flags and see if we can get a flag brought over today." "Ciela calls the hotel's regular flag supplier to try and order a replacement, but being a Friday, it is going to be tight." "We need a Finnish flag from Finland." "It's going to come back on my head cos I am the one that is responsible for it in the first place." " Any update?" " They can do pre-9 on Monday." "But Monday is too late for Raul." "He needs it today." "I need this flag." "His best bet is to rope in some help and track down that elusive flag." "This is the cupboard that it should have been in, but obviously it has been misplaced and moved somewhere else." "We'll find it." "It doesn't normally look like this." "It's a lot more clear and a lot more organised down here." "No, good point." "Good morning, guys." "Good morning." "I'm looking for this flag." "Lita, I'm looking for a blue and white flag." "Has anyone given you a flag for wash?" "Adrian, a flag?" " No." " No flag." "No flag." " Sorry!" " That's all right, Lita, thank you." "Thank you." "Desperation starts to set in." "I find myself looking in the same place over and over again." "And Raul returns to the office to search increasingly unlikely hiding places." "Flags don't just get up and walk away." "We have looked everywhere." "We have turned up open cupboards, places where it shouldn't be that we thought it might be." "Double-checked on everything and we still cannot find this flag." "Raul is all out of ideas, and he turns to the one man who might be able to help." "Concierge, how may I help?" "Hi, Raul." "Yeah, OK." "A Finnish flag." "I'll make a couple of phone calls." "I'll go for a long shot and go for the embassy... of Finland." "And see how that goes." "They are your own ones but they are your spares for when you take them down." "OK, that would be amazing." "Paul's smart thinking pays off." "I can come over with a driver and pick them up as soon as possible." "The Finnish Embassy has a spare flag and they are willing to share." "It's less than ten minutes' drive from Oxford Street, but Paul leaves nothing to chance and goes in person to collect it." "Number 38, isn't it?" "That is if he can find the embassy." "I'd imagine they would have a Finnish flag outside." "When I see it, I will probably recognise it." "What's that?" "Mexico." "I need to brush up on my flags." "They finally locate the right place, and it isn't long before Paul has his precious flag in his hands." "OK, super." "OK, perfect." "Thank you." "Cheers." "Thank you." "Cheers." " One Finnish flag." " Oh, my man!" "My man!" "Thank you very much." "You have saved my life this morning." "Literally saved my life." "Thank you very much to the Finnish Embassy." "We needed that." "Paul has delivered, and Raul is one happy assistant maintenance manager." " He can now finish the job and get the flag flying." " Worked out." "The Metropolitan Police's pickpocketing team have had word that there has been a bag snatch on their patch." "A shopper has had her handbag stolen from a major department store with over £100,000 of cash inside." "Back at the station, Sergeant Steve Stamp and his team get studying the CCTV footage supplied by the shop's security team." "Steve asks one of his super-recognisers to look at it." "A super-recogniser is one of the Met's best secret weapons available to them." "The super-recognisers are highly skilled and highly trained officers, able to memorise the faces of Oxford Street's most prolific robbers." "Super-recognisers have a form of photographic memory where they can remember faces, distinctive things on faces." "They can remember names, they can remember dates, they can remember times." "It's just something that you were born with." "They can be brought in on cases ranging from murder to terrorism to see if their expert memories can nail a suspect." "We spend a lot of time at the moment out on the streets stop-searching people, for instance." "We remember them." "A few weeks later, a few months later, that person may have committed an offence that we didn't know about and will pop up on Caught on Camera." "Super-recognisers would instantly recognise that person having stopped them months previous." "And studying the footage, the team's super-recogniser makes a breakthrough that convinces Steve to prepare for a raid." "He thinks he knows who the bag snatcher is." "It is a she." "And even better for the team, they know where she lives." "Female suspect." "We are going to hit her address now." "This is an immediate job." "There's no way she can spend that sort of cash straightaway." "Let's go." "The team now represent the victim's only hope of seeing their bag and their money again." "If there's any persons inside, guys, don't be afraid to handcuff them, all right?" "They head off to the woman's address, and what they will find there is a new one, even for them." "Police!" "What are you putting down behind your back?" "London is the most popular destination in the world for tourists." "Nearly 20 million people take in its sights and sounds every year." "And the vast majority of them take the time to visit the city's premier shopping destination." "But competition for foreign shoppers' money is fierce." "Helping to keep the street on top is the job of these people - the Oxford Street Ambassadors." "Funded by the street's retail association, the New West End Company, the team's main role is to help visitors find their destinations." "It's, like, ten minutes straight in that direction." "The 15-strong team is made up of an assortment of nationalities who between them speak 23 different languages." "They are up for any question." "Where is here the nearest toilet?" "Victoria's Secret, it's on New Bond Street." "For ambassador Fleur, it's a learning process." "It is only her third day on the job, and today she is shadowing colleague Flavio." " It's around the corner." " It's quite challenging, I must say." "But you need to know actually everything people ask you." "Luckily, Flavio is at hand." " Pitman Institute." " Pitman Institute?" "Flavio, do you know this?" "That's right down this direction..." "For ambassador Lisa, her morning is about to go beyond answering questions." "One of the ambassador's roles is to watch out for anything which might affect the shopping experience." "And Lisa has run into just that." "A protester has chosen Oxford Street as a venue to make his feelings on consumerism clear." "The man, Danny Shine, and his megaphone are regular features of the street." "With a crowd building up around him, Lisa is worried about the ease of movement for people in this busy area." "I just wanted to make you aware that the regular." "IC1 male who is talking through a megaphone is outside McDonald's next to Harewood Place." "It's a tricky situation for Lisa." "Her powers are limited." "People have the right to protest as long as they are not causing a disruption." "What we can do if it is too noisy, we can phone Westminster Noise Team and ask him to move on." "As long as he is not swearing or being abusive towards someone, there's not a lot of things we can actually do." "So it is just freedom of speech at the moment." "The impromptu protest is visibly irritating the restaurant management." "Yeah." "It's not just the staff that are showing concern." "To Lisa's relief, the protester eventually decides to move on and the crowd gradually begins to disperse." "For Lisa, it has been a tricky situation, but she wouldn't have it any other way." "Helping people in general is what I want to do in life and, I mean, what better job than doing this and helping people every day." " It's your fifth on the right." " Thank you very much." " You're welcome." "And with their final inquiry answered," "Flavio and Fleur call time too." "I learned a lot." "Really a lot." "I wonder what tomorrow will bring me." "Thank you very much." "It's been a pleasure working with you." " Thank you, too." " The ambassadors can sign off." "But there is no doubt what tomorrow will bring - thousands more visitors in need of their help." "The Metropolitan Police's undercover pickpocketing team are on their way to the last known address of a bag snatcher in South London." "We are really close now." "We're on the way." "At the end of this road, take a left." "They believe their suspect stole a tourist's handbag from an Oxford Street store." "We are looking for a specific 35 grand bag with 105 grand in cash." "Most importantly, guys, when we get to the address, we have to check every room inside this premises, all right?" "Sergeant Steve Stamp and his team intend to get the bag back." "Hit the lights." "Let's go slow." "I think it is right there." "Stop." "The Oxford Street team are in luck." "The suspect is home." "Open the door." " Open the door now!" " In five seconds it is going in." "One!" "Two!" "Three!" "Four!" " Police!" " All right!" " What are you putting down behind your back?" "What are you putting down behind your back?" "There you go." "Look, look at that." "Right there." "Look at that, there is a load of cash right there." "Listen to what my colleague has to say." "You are under arrest for suspicion of theft of a bag and a large quantity of cash." "It looks like the super-recognisers got it spot-on." "The woman is hiding a bag with a massive stack of cash." "It looks like tens of thousands of pounds." " Can you account for this?" "Is this your money?" " No." " Whose is it?" "OK, where is the bag that this money was in?" "It's there." "Game, set and matching handbag to the Oxford Street team." "They have recovered the cash and the goods." "Have you spent any of the cash today on drugs or anything?" " No." " All the cash is there?" " Yes." " Have you counted it?" " No." " Do you know how much is there?" " No, I haven't got a clue. - £105,000." "Today was your payday." "The shopper was walking round with huge amounts of cash." "As well as thousands in £20 notes, the shopper also had these - bundles of 500 euro notes." "Is there more there?" "The thief must have thought she was dreaming when she looked at what she had grabbed." "This is a Hermes bag." "I am guessing it is alligator skin." "It actually doesn't match you." "It just doesn't match you." "The clothing that she wore today are right here." "Her little hat that she wore, this..." "But there is also vital evidence to be seized, including other items known to have been in the back when it was taken." "OK." "Very expensive rings." "Three very expensive rings here." "Bondie, can we find out what actually the victim had in her bag, please?" "I just want to confirm." "One orange Hermes purse." "Where is the purse, sweetheart?" "Where is the orange purse?" "There is no sign of the missing orange purse yet and with the £100,000 seized, the thief is starting to get tetchy." "I'm just waiting here because it is a very small space." "That officer..." "That officer has been told to not let you go." "She is in control of you, all right, darling?" "That's why she's holding." "Please don't have a go at her." "Right, systematically, guys." "The search for the orange purse continues." "Oh!" "Well, lookie, lookie, lookie, sweetheart." "Lookie, lookie, lookie." "Look what the cat has dragged in." "Right." "The missing orange purse was nestling under the mattress all along." "Off camera, the thief had told the team she dumped the purse, but she has actually already stuck her own cards and cash inside it." " This is when I asked the question, darling, yeah?" " Yeah." " And you tell me you binned it, so you lied to me." " Yeah, I did lie to you." "The purse will be returned to its owner, and although the thief is not happy something in the flat has amused the Oxford Street team." "It's a leaflet that police officers usually hand out." ""Don't let a pickpocket spoil your day."" "That's karma." "Foiling this robbery is a great result for the Oxford Street team, but the thief thinks it's a lot a fuss over nothing." "Oh, so what?" "She's got it back, hasn't she?" "Congratulations." "Right, if you want to take her downstairs for us." "The team, the evidence and their suspect head back to the station." "The thief later pleaded guilty and was sentenced to 30 months in prison." "The tourist was later reunited with her belongings." "All in all, for Sergeant Steve Stamp, the super-recognisers and the rest of his team, it has been quite a night." "Down an unassuming alleyway just off Oxford Street lies." "St Christopher's Place." "It's an historic little square filled with bars, shops and restaurants, providing a welcome respite for the millions of shoppers pounding the pavements next door." "And today, it is playing host to Leigh." "She doesn't know it yet, but she is about to have the most memorable moment of her life." "Because, little does she know, her boyfriend Paul has chosen it as the perfect place to propose." "Leigh and I have been together for a year and a half." "She's from Australia, moved over here." "And I want to show her that I am equally as committed and ask for her hand in marriage." "But teacher Paul's proposal is going to be a little more than just a ring in a box." "It started off I was going to just do a nice gentle proposal, but with the input of a friend, we've now got an a cappella all-male choir." "Then it was me joining in." "Then we've managed to talk some musicians into coming along." "And just a few days ago, we've somehow managed to get some choreographed dancers to come in, as well." "So it's going to be this huge sort of theatrical event." "I'm 99.9% sure she will say yes." "But there is that horrible fear and doubt that she will say no." "Paul's best friend Jamie is in charge of staging and secretly filming the event." "We've got two cameras set up over there." "We've got two over here." "His biggest challenge is keeping the whole thing under wraps." "I don't think she is that observant, so the hope is that she will be completely oblivious to the four large cameras that are pointing at her." "With only an hour to go, Jamie rounds up the singers, dancers and musicians." "Get in, get in, get in." "Jamie shepherds them upstairs for final prep." "There are 27 people in total and they've all got to know their cues." "Yeah, but we're not going to have it nearer the time, are we?" "I've got ten minutes, is that when we are on?" "It's called All Of Me and I believe it is by John Legend." " Yeah." "And then if everything goes well, we will sing Happy." " Pharrell Williams' Happy." " Yeah, if it goes well." " If she says yes." " If not, we're just going to have to make something up." " Yeah." "With everybody in place, Jamie gets ready for action." "OK, do you see them?" "They have just arrived." "While Leigh is occupied with the menu, Paul makes his excuses and leaves." "And then, things get going." "Violins are going, violins are go." "First into action are the musicians." "Quickly followed by the a cappella group." "♪ What would I do without your smart mouth?" "♪" "She hasn't clocked yet." "♪ I'll be all right" "♪ My head's underwater but I'm... ♪" "Paul waits nervously behind the scenes." "♪ You're crazy and I'm out of my mind. ♪" "She's getting suspicious." "With Leigh beginning to twig something is up, it is time for Paul to make his entrance." "She's got it." "♪ Love your curves and all your edges" "♪ All your perfect imperfections" "♪ Give your all to me" "♪ I give my all to you" "♪ You're my end and my beginning" "♪ Even when I lose, I'm winning" "♪ And I give you all of me" "♪ And you give me all of you. ♪" " Will you marry me, baby?" " Yes." "♪ Because I'm happy" "♪ Clap along if you feel like a room without a roof" "♪ Because I'm happy" "♪ Clap along if you feel like happiness is the truth" " ♪ Because I'm happy." " Clap along if you know... ♪" "With relief all round, the singers, dancers, filmers and happy couple can all have a celebratory drink." "♪ That's what you wanna do. ♪" "She said yes." "It was good fun." "She said yes!" "It's a total surprise." "I had no idea." "I'm still a bit shaky and a bit nervous." "It's a bit overwhelming, really." "But, um, yeah..." "It was really beautiful." "Over the moon." "Over the moon." "And when they get round to it, they certainly know a good street to go shopping on for a wedding dress."