"I'm at the General Bank of France, where an extraordinary meeting of the Administrative Council just ended." "The GBF was the sole bank to do OK by resisting what we might call a financial tsunami." "Mathieu Polivennes is here to answer some questions." "Mathieu Polivennes, you are GBF's service manager." "You succeeded better than your competitors in avoiding huge losses." "Some say you might become deputy managing director." "How do you explain your success?" ""We closely observed the negative impacts of the recession in the United States, so we decided to stop temporarily any new credit"..." ""Mathieu, it's Bertrand." "I wanted to congratulate you"..." "Delete." ""Mr. Polivennes?" "Sten Holms, Financial Tribune"..." "Delete." ""Carlos Santana here." "Could you confirm your room reservation"?" " Delete." " "Mathieu?" "It's me again." "Listen..." "I'm still waiting for your call." "Well"..." " Delete." " "Hi Mathieu, Thibaut here." "I'm tired of seeing your face on TV"..." "Delete." ""Cute reporter!" "Did you sleep with her?" " Call me"..." " Delete!" "Mathieu?" " Look, somebody there!" " My try." "Sir..." "Please buy a lottery ticket for Gerson High School..." "Please!" "Mean and stingy." "At his place?" "He said to come to his place?" "Samantha?" "Did he mention the job?" "Tell him, I'll be right there." "To Segondas!" "Daniel?" "News travel fast." "Right..." "What did we always say?" "Succeed before our 38th birthday..." "I'm one year early." " You OK, Aziz?" " All right!" "May I use the phone?" "Hi guys!" ""Welcome to Unemployment Office"..." "He'll be kept busy all day again." " "Please press "*"." "Thank you"." " You're welcome!" ""lf you want to access your account, say "Account"..." "Account!" ""If you want to apply for unemployment insurance benefits, say "Apply"." "Apply!" ""If you want to consult job offers, say "offer"." ""Sorry, I did not understand your request"." ""Did you know Unemployment Office got "Best Public Service" award"?" "I know..." "I know..." ""You can access the menu by pressing the "*" button"." ""Press the "*" button"..." "Good morning." "Kader Belkacem, nice to meet you." " What are you doing here?" " I have an appointment..." "With me?" "Here... today, on Thursday?" "Yes..." "On Thursdays, we take care of overdue accounts." "Do what everybody else does, call the agency at the following number... 39 49..." "I can't get hold of anyone!" "Why calling, since I'm already here?" "Get me a job!" "You have hands, pencils and a computer!" " You want a job?" " Yes." "Grab a phone and dial 39 49." " Is there a problem, M. Pourcelot?" " Yes." "Nonsense!" "Youssouf!" " You OK?" " I'm fine." " You are not working for Aldi anymore?" " Are you crazy?" "I've been working as an interim for 252 weeks..." " I am a World Record Holder." " Unbelievable." "The Unemployment office gives you a real job... a permanent one!" "You are still on trial." "Show him the door, so he might dial 39 49." "Please take a look at my profile..." "I just want a job..." " I want make an appointment." " I will get fired because of you." " You want a job?" "Really?" " Yes!" "I want make an appointment." "Can you help me?" " What?" " Call... 39 49." "it's a direct call." "I swear!" " Unemployment Office, good day." " Hello..." "Sorry to bother you." "I want to make an appointment." "Fine, no problem." "I will tell you when." "Your name?" "Maurice, I can't understand you..." "Calm down." "What problem?" "The call center?" "Of course." "Yes... and for the elections as well..." "Yes." "Of course..." "Wait, Maurice, I have an idea." "Shall I call you back?" "Yes..." "I call you back." "Thank you for coming, I'm stuck here." "Investa has given birth..." "It took a while." "Congratulations for the father and the mother." " What's his name?" " "Prince of Balls"." " Are you still riding?" " It's been a long time." "You always preferred the Washington Times over "American Turf"." "Your annual report was excellent." "Thank you, André." "I liked how you covered the bank losses..." "It was more hiding than covering." "The group lost more money than we could ever win with Mega Millions." "Risky Business, we do it every day." "But you have the sense of reality." "I like that." "You could quickly discover the truth." "André..." "Look at me, Mathieu." "What do you see?" " An oak?" " No!" "Here..." "On the ground!" "I don't know... grass?" "Leaves?" "No!" "Nuts!" "Our world goes nuts." "We are surrounded by nuts." "Here." "Nuts even have the right to vote!" "Max!" "Mathieu, you know I want to win a vote of confidence in Auvergne?" "Thats where I come from." "You are not from the South-Western part?" "Thats where l come from since my transfer..." "It has been one month now." "I got some funds from the French bank to open a call center in my future district to create... 130 jobs." "Sorry... what?" "A call center." "You know, a place where people answer the phone to make our customers believe they are talking to their personal advisor." "It's great... beside the fact, the call center already exists." " I convinced the Cecredico..." " Our consumer credit's company?" "Exactly." "Our operators call our customers to convince them to take a credit for... gadgets... wish washing machines, flout screen..." " What is the problem?" " Management." "Cecredico is not satisfied with our results." "They are thinking about pulling out, even if the call center also has another client..." "Net something..." "An Internet operator." " Selling high pace connection." " High speed connection." "If Cecredico doesn't support us anymore, the center closes down and has to dismiss all its employees." "Bad luck!" "For you too." "My mission is crucial." "I need help." "Somebody I can trust and who can act quickly." "You see?" " Let me think of somebody..." " Mathieu..." " You!" "You are the best!" " Me?" "Yes, you..." "You know GBF's first deputy managing director's job will be soon available?" "What about Bertrand?" "He's a good guy!" "Bertrand?" "Yes, very efficient." "But he's gone." "Cancer." "He's dead?" "Thank God, no..." "Well... not yet." "He quit... yesterday." "He went to see an oncologist in California." "I fear, his idea might be dead on arrival..." "But, Mathieu..." "That's life!" "Cheers!" "Here today, gone tomorrow..." "Another long day." "The young people are so bad..." "Complaint..." "Complaint!" ""We have a special offer:" "buy one, get one coffin free"." "Listen!" "4th track!" "Tupac Shakur!" ""House of blues", Los Angeles 1996." " The year he died." " No, listen to this!" ""Notorious big"..." "Yes. "Notorious big"..." "A remix by Puff Dady." ""What are your religious beliefs?" "We have incredible offers for religions monotheists." "Give me your credit card number." "Adieu"!" " How long have you been doing phoning?" " Phoning?" "I can do phoning, footing, stretching, marketing..." "Minimum wage, 2 Saturdays a month." "You know Auvergne?" "Auvergne?" "Which line?" "Blue metallic?" "Hatchback?" "Good car..." "There are no cars left?" "Because of Chamoulod's wedding..." "I have to hang up, there is a Premium member here." "You know?" "Bye." "Sorry." "It has just arrived, a brand new commercial vehicle." "All comfort, great stereo." "Great speakers." "Red colour." "A commercial vehicle?" "I never asked for one." "Really?" "It's written here." "OK... but that's not what I asked for." "Never works..." "Right..." "It's still written here." "Wait..." "My assistant asked for a sedan." "Maybe..." "But she spoke to the central reservation in Montélimar." "You are a Premium member..." "I see what I can do for you." "Brutus, lie down!" "It's the last room left." "We fixed a leak this morning." "Last floor, south-oriented, you'll be fine." "You've never been better." "Breakfast between 7 and 10 AM." "Dial "0" for information." " You fine?" " You have free WIFI?" "What is WIFI?" "Never mind." "Cecredico..." "The credit is magic." "I can't believe it..." "Sorry..." "Are you here for recruitment?" "How did you know?" "There are not many people recruiting any more." " And they are not fussy." " Why do you say that?" " I'm joking." "I'm Kader." " Ricky." "You know "Auvergne Téléservices"?" " Are you the new boss?" " Yes." "Welcome to hell!" "Joking!" "How long have you been working there?" "A month, but I still have plenty to learn." " I love that song!" " Great car!" "This center has a serious problem." "They haven't updated their customer database since WW1." "Check this out!" "Cool!" "If only, we'd respect our customers." "If I was you..." "Terminus." "Everybody out!" " What?" " Your suitcase!" "I forgot!" "No, I'm not in Paris." "I took a few days off." "Yes, heading south." "I'll be back for the dinner with the Dean." "I have to hang up." "How many times do I have to tell you?" "It's the basics." "1:" "Determining customers needs." "2:" "Adapting your business proposal." "3:" "Respond to Your Prospect's Objections." "4:" "Rebound!" "Use the SPUNKS motto." "Which stands for what?" "Security." "Pride." "Understanding." "Novelty..." "Cash and..." "And?" "Sympathy!" "Damn it!" "It's not so complicated!" "Sympathy!" "Next floor for new recruits!" "Mathieu Polivennes!" "I'm your new manager!" "Jacques Léandri, Net-Net supervisor..." "Jean-Patrick, show him the way!" "Pautrat..." "Say..." "Wasn't the last director's name "Vassot"?" "They haven't changed the sign in ages!" "Shit!" "Fuck!" "Sorry!" "I'm sorry." "You OK?" "Shit, I'm bleeding!" "How can you be...?" "Go get me a plaster." "And a coffee..." "Stupid girl!" "Unbelievable!" "What am I doing here?" "Mathieu... that's you?" "I'll call you by your first name." " I'm the TL." "Your coffee." " What?" ""TL", Team Leader, head manager." "Would you have a bandage for my head?" " I'm sure I'm bleeding a lot." " Don't worry, it's nothing." "You play football?" "I might be scarred for life!" " What is this?" " lt's a "B14"" " from our coffee machine." " Call my secretary!" " What secretary?" " The one who tried to kill me!" "That's miss Jarry, the "COO"..." " The what?" " The Chief Operation Officer." "They asked me to show you around." "I'm kind of your guide..." "Shall we?" "Go." "This call center has two activities." "This is the "Net-Net call center" for technical support, customer service, complaints..." "This here is Cecredico, credit revolving, insurance sales, etc..." " Welcome to the "floor"." " The what?" "The "floor", our plateau!" "You've never done this before?" "OK." "Jean-Jean will explain it to you." "Of course, I understand you have no more money." "Don't worry." "That's why I'm calling you..." " Put her through..." " Miss Martin?" "Don't hang up, my supervisor would like to talk to you." "She has a special offer for you..." "Miss Martin?" "Good morning Miss Martin." "Thanks to the new Cecredico millennium infinity card, you'll be able to buy all the things you've dreamt of for the last 89 years." "Yes..." "Thank God, you're still alive..." "If you take a credit of 50.000 over 50 years, you'll be dead before you pay it all back." "Good, it's a deal then, Miss Martin." "Right..." "Marie-Marjorie will explain all technical details." "Don't forget to spoil your little darlings." "Good bye." "Christiane, supervisor of Cecredico's cell." "Don't say that, this is not a prison." " You are the new director?" " Mathieu Polivennes." "You are a pretty good small talker..." "We are having a lot of incoming calls and we are taking care of the complaints." "320 calls a day, 255 open tickets and an imposed success rate of 92." "Jean-Marc!" "Please answer that call." "All this thanks to the experience and the quality of our team." "Everybody's called "Jean-something"?" "Compound names reinsure our customers." "It has been proved." "Paul, 20 less, Jean-Paul, 20 new clients!" " "Mustapha"?" " Less 80..." " "Jean-Mustapha"?" " Still less 80." "Some names won't inspire confidence..." ""Jean-Jean" sounds a little "stupid-stupid"..." "It's my real name." "Welcome to Net-Net-box, Marie-Miriam here." "How can I help you?" "I already called you concerning my connection." "Every time I try to connect, there is an error message." "Did you try to switch your Netbox off and on?" "Dozens of times!" "You don't understand." "I need to be online." "I participate in an auction for "X-Men" issue n° 141" in perfect condition." ""Days of future past" tells the story of an alternative future, where robots take control of the human minds." "Cameron wasn't the first to have this idea..." "Could you please tell me your registration number?" "M, C, 26, 19," "B, Dash, 67, 96, X, X." "I repeat: "M" as in Magic, "C" as in Car, 26, 19..." "Sorry, did you say "P" as in People or "B" as in Boy?" ""B" as in base-ball bat!" "What's that?" "I understand..." "It's very simple, let me explain." "You are presently living in a non-covered area... meaning you can not have access to broadband connection..." "Unbelievable!" "I prefer to live in a future controlled by machines than by Net-Net!" "I will cancel my contract!" "Yes!" "I'm capable of unsubscribe." " You think I won't?" " No..." "Please hold, I'll try to find a solution." " I put you on hold." " No!" "Fuck!" ""T12"..." "What is she doing?" "What does it mean, "T12"?" "She's applying the procedure." "We don't have a real solution for this problem." "It is as if all Net-Net's pipelines would be stuffed." "Since we have no real technical support, our customers call again and again..." "In case of a problem, there is nobody to solve it?" "Only if a customer threatens the headquarter with a lawsuit or send three registered letters..." "In that case, we send a technician." "URGENT CALL LEVEL 3" "He'll be happy to see us." "Singh, you OK?" "Just visiting, M. Polivennes is our boss this month." " Well... the new manager." " Nice to meet you, welcome at Auuu... vergne Téléservices." " Is he alright?" " He's an "DP"." " What?" " A Disabled Person." "Cecredico loves disabled persons." "We don't pay taxes for them." "Most part of the time, we communicate via mails or SMS." "Singh is also very busy, since he is our engineer." " Right, Singh?" " Yes." "If you have any problem..." " please feel free to visit me." " I will." "All right..." "Back to work!" "You are leaving?" "I still had some other..." ""Call 118, it's magic!"" "I hate their jingle..." "Are you Auvergne Téléservices' new boss?" "You are working in Internet service?" " Not for long anymore!" " Are you joking?" " You are not serious..." " Yeah?" "You should respect your customers." " If you ask for a well done steak..." " You cook it quite long time!" "No, I serve it rare, since it's tastier." "All right, that's not a good example." " I pulled your leg." " Really?" "I know WIFI!" "I'm a Net-Net subscriber, but it never works." "Don't work too much." "Cecredico target: 320 sales..." "We did 152." "Thursday, target 340, we did 92... we'll never succeed." "Penalty 84.000 Euros?" "Please, listen..." "Let's talk!" "I'm in charge here!" " That's what I thought..." " What are you?" "The COP?" "The "COO", and I was taking care of an urgent matter." ""COP", "COO"..." "I don't care!" "You have two hours to show me all customer contracts, supplier's balance, registry staff, job descriptions, payslips and all social documents..." "I won't have time to do all that!" "Two hours!" "Not one minute more!" "What an idiot!" "You seem to have a lot of work." "This?" "Jarry asked me to do some copies." " Really?" " Yeah!" "And..." "What would you like to do during your lunch break?" "I don't dare ask!" "Tell me!" " I would like to..." " What?" "Are you sure..." "Just to know how it feels to make an outbound call!" " It's nothing special, really..." " Good morning Miss Dujon," "Marie-Myriam, your Cecredico advisor..." "I know your birthday's really soon..." "I have a special offer for you." "Our new manager is weird." "He writes things on a wall..." "He spends his time doing charts and he sticks spearsheets on the wall." ""Spreadsheets", you idiot!" "And his new thing..." "The..." "R.O.I?" "right?" ""ROI"..." "It means ." " You are funny!" " That's English." "We have to reduce average call time." " It's nice in here." " You like it?" "I don't really live here..." " Stop it, you'll break it!" " Calm down..." "I was looking for a nice radio station." ""118 318 is looking for new providers." "What exactly do you expect from your future partners, miss Spartacus?" ""Spitakis"..." "It's pretty obvious." "We are looking for the most efficient call center which combines speed and customer service..." "Well, Miss Spitakis"..." "It's a huge opportunity!" "We have to deploy activities, regularize the flow and incoming calls..." "Inbound..." " then we hire new people..." " I don't have time!" " I have to take care of the invoices..." " Of this month's end..." "And you have to take care of the hiring statements..." " I know all that..." " Not at all." " Don't tell me I'm wrong!" " Kader!" "Stop spying on me!" "Thanks." "If the customer says he's got too many credits, you propose "Credit Plus", so he might assemble all credits to access a new service to help him right now." "If our customer is really broke?" "That's why Cecredico has created , with an interest rate of 22 % instead of19." "Net-Net-Technical Assistance, how can I help you?" "I'm still having trouble with my connection!" "What is your problem?" "I'm trying to buy "Amazing Spiderman N°100" for only 200 ¤." "Do you understand?" "That's when Spiderman for the love of Gwen, daughter of doctor George Jessy, makes the promise to take care of her and renounces his superpowers and changes into this mutant with six arms coming out of his head... that's when my connection failed." "It's not the first time." "Let me check your account..." " I will use my power..." " "Power"?" "Do you know what you are talking about?" ""With great power comes great responsibility"... you know who said that?" "Uncle Ben to Peter Parker." "The only power you have is to annoy me... and destroy other people's lives!" "I tell you what to do, it's very simple." "At first, check the common ports" "ADSL 2 point 2 for the program you want to forward ports for." "Setup a static ip address." "Open ports in your router's firewall," "DMZ your computer's ip address and start your navigator." "M. Dunod?" "M. Dunod?" "I hope we were able to help you with this information." "Net-Net-Assistance thanks for your call." "It's a deal, miss Berger." "Net-Net thanks you for trusting us." "Thank you." "Bye." " "Kader?" "Yacine here"." " Yacine?" "Don't call me during working hours." "They are recording my calls." "Wait..." " Yes, miss Jacinthe..." " "What"?" "My boss was listening." "Listen... it's OK or not?" " "What"?" " Lillian got the job?" " "Yes, at118 318"." " Cleaner at headquarter?" "You are great!" "Thank Sylvania on my behalf..." "I'm on a lucky kick!" " Yellow!" " + 4." "Two!" "Red!" "Skip!" "+ 2!" "Uno!" "I quit, he always wins!" "Who's next?" " This time, I win..." " Inch Allah as they say in Auvergne." "Uno!" ""Welcome to France Electricity"..." "When you hung up the phone, I was trying to get a delay." "We are being paid for each new sale." "Cecredico:" "No sale, no money." "Net-Net:" "No solved complaint, no money." "What about the employees?" "They know nothing!" "They are changing all the time." "Most of them leave after 2 weeks and the bravest go completely crazy after two years." " Take Jean-Jean for example." " Florence?" "She was stupid enough to follow her husband." "He left her." "And now she's stupid enough to try to save this call center." "Concerning Cecredico, we have had a certain number of sales cancellations for irregularities." "You are responsible." "It's written in your contract." "People are asking for our officer..." " M. Polivennes?" " That's me." "Are you the officer of this company?" "Yes." " Come with us." " Where to?" "What do you mean, they are exaggerating?" "I'm the officer!" "I risk my life!" "Exaggerating?" "Who is exaggerating?" "You should come and see." "Its a jungle!" "Of course!" "Yes, in two weeks." "Yes, of course." "All right, I'll take care of it." "What happened?" "An employee used one of our customer's bank accounts." "You are having nuggets?" "And me?" "You didn't buy me any." "This is Nexus." "Who?" ""Externalized Universal Synchronized Nodal"." " What for?" " Its not finished yet." "When it's done, we might get thousands of calls and redirect them to other call centers." "You only used freeware and rubbish you found in this basement?" "You are genius!" "Im just interested in data processing, its not very complicated." "We must reach a capacity of 200.000 calls a week." "200.000?" "Impossible!" "How can we answer all those calls over the..." " Over the phone." " Over the phone?" "Benin..." "Singh, you know Benin?" "We said not Coulibaly..." "not him!" "Thats me." "Good morning, Mr. Peruchas!" "Yes..." "What do you mean?" "Mathieu?" "Sorry, Mr. Polivennes." "What?" "Mr. Peruchas from Net-Net tried to call you." " Well?" " I dont know..." "He wants to send us more customers and calls and cancel all our penalties." "What did you do?" "I wrote a letter listing all the illegal clauses in their contract." "Eight years of business law does help sometimes." "Great." "Tell me if you have other ideas like this." "Florence?" "I took care of salaries during lunch time." " Are you serious?" " Yes!" "Yes." "They will always have something to argue about." "I can see that." "Always pay them at the end of the day, otherwise they think of nothing else." "Mr. Polivennes!" "Id like to talk to you." "I have a great idea." "Tell me later." "We should gather a dream team together." "Didnt you hear what I said?" "Later..." "like tomorrow afternoon?" "What for?" " Good evening." " Good evening." "Do you know a nice place which opens on Sundays?" "Nice... how nice?" "Just nice!" "I know a very nice place, a small restaurant" " next to the supermarket." " What supermarket?" "Thanks." "Your lady will love it there." "Sorry, but I'm allergic to flowers." "Its my fault..." "I didnt think it would be so..." ""Nice"?" "What were we saying?" "Yes..." "Cecredico's balance this month is positive." "Net-Net's sales figures have gone up by 5%..." " Nice teamwork." " I cant believe it... listen to him..." "Mathieu Polivennes," "Janson de Sailly high school, Sciences Po, Ena," "Finance Inspection, GBF's service manager for three years, decides to become a temporary manager at Auvergne Téléservices !" "Nice!" "I have to confess something." "This is my biggest challenge in my life until now." "Hello!" "Miss Jarry, Mr. Polivennes!" " Hello Marjorie." " What are you doing here?" " Its my second job." " You are brave doing several jobs." "I'm collecting money for my stage play." " My stage play." " You're a writer?" "Author." "And actress." "I love drama, but I don't want to appear in consensual works," "I refuse TV dramas." "Im working on a play with my company" ""Bassan's Crazies" all women, very engaged." "Last year, we played Off-Off-Off, it was a huge success !" " Where?" " At "Off"." "Off." "Of Avignon." "The festival!" "The play is about a company." "Its very critical about..." "Marjorie?" "May we order?" "Of course." "Come and see me at the cultural center." "What would you like?" "Nice one." "My turn..." "How does a blonde turn on the light after she has had sex?" "I dont know." "How you do it?" "Not me... a blonde." "She opens the car door." " Mathieu?" " Yes?" "I want to let you know..." "I'm very happy." "On the house!" "Stupid woman!" "I'm so sorry..." "Thanks for the meal." "See you..." "Muck!" "... norm 320." "10... 4B... norm NF OK." "Checking object 24..." " Fire extinguisher OK." " Yes?" "Baltard Michel, Labour Inspection... surprise!" " Are you the officer?" " Mathieu Polivennes, yes." "Its nice here." "Really nice." "And a very nice region." "I had a very nice meal on my way here..." "It helped to increase my appetite." "Are we your desert?" "What can I do for you?" "Nothing." "Dont worry," "I know my way." "Very nice." "Open space, good..." "Perfect balance!" "You like electronic music?" "Very trendy." "I love the design." "Isn't there a problem with the phase regulation?" "You have to respect the new norms." "They are very sensitive on this subject." "You might get hearing losses." "Several call centers have already been closed..." "What new norms?" "The new "Direct 9 DBU" norm." "You don't know about it?" "I checked the sound quality..." "updated the 7th of July 2007..." "Rancid potato chips." "Singh, how are you doing?" "Like clock..." "Time?" "Clockwork." "Perfect." "Those lights are very bright..." "What do you think?" " You must have a nice tan." " They have just been replaced." "Are those fluorescent or phosphorescent?" "Are you crazy?" "Monday, administrative closure." "We'll have a fee to pay and do a layoff..." "Unbelievable..." "What did you do?" ""You are the man..."" "You should never have accepted." "You are in big trouble." "Look at you..." "I don't recognize you." "Are you done?" "Did you make new friends at work?" "In your call center?" "Stop it." "There are not..." "Not you..." "Stop." "Wake up, Mathieu!" "For you..." "And for you." "If I don't find a solution before Monday, I'm done for." "Back to basics." " What basics?" " You know what to do." "When the ship sinks..." "Well... business is business." "Take some time off." "Be gone, when the shit hits the fan." "Anyway, there is no future for call centers in this country." "All centers have been outsourced in foreign countries..." "Have you been to Morocco?" "The company has been shut down." "If Labour inspection finds out about it, we are all dead!" "We have to do something, Miss Jarry!" " Trust me." " How did you get this idea?" "That's what I wanted to talk about." "Imagine tomorrow's newspaper headlines:" ""Auvergne Téléservices saved thanks to the courage and initiative of Miss Jarry... and Kader"." " If it doesn't work out?" " We are safe," "Mr. Polivennes is the manager." "I'm joking." "We are in deep trouble, because of M. Baltard." "He says the building is not up to standard!" "I promise you, if we are closed today, we'll reopen tomorrow." "Miss Jarry agrees." "We have 10 days to do something." "New markets, new methods, new contracts." "If it does any good, speak English... "Speak English"!" "WINNER" "We have 10 days left to save this call center." " How do you know we'll succeed?" " Because it's written." "Let's go!" "Boarding Gate is 14 D." "Be there one hour before your flight's scheduled departure." "The plane is on time." "Stephanie?" "You're an angel." "Frankly, I'm not convinced of your idea of a suicide hotline." "Kader..." "The contract." "Did they sign?" "They want to think it over." "No!" "I'm joking, of course they signed!" "Kader's the best!" "What are those rates?" "It's much higher!" "No... 12.000 more calls a day!" "Are you crazy?" "Don't worry, with all the shut-downs, the crisis, suicide is a perfect niche." "We'll have plenty of calls." "Who'll answer the phone?" "We'll never do it." "Impossible!" "The word "impossible" doesn't exist in French!" "We'll hire new people." "We'll do team work, stick together and succeed!" "Everybody always say its "impossible"." ""Impossible, Kader, you'll never succeed." "You are unable to fit in"." "Nobody never gave me a chance, but everybody asked me to grab it." "What?" "There is no more time." "Let's go." "We'll succeed!" " Be careful while driving." " I know what to do." "Stay put." " What did you say?" " I have to stay a little longer." "I have to renegotiate the penalties with Cecrédico." "You are OK?" "Everything is perfect." "I'm handling the situation." "I told them you're at Paris headquarters." " What's new?" " We are working on it." "Sorry, I have to go back to work..." "If you don't change, we have to revert to our "SPUNC" motto..." "Be ready." "Grab your headphones." "Good evening." "Good morning, good evening..." "Good morning." "Good evening." "Good morning..." "Good evening." " Auvergne Téléservices..." " May I help you?" "I can't memorize my line." "Auvergne Téléservices, good morning!" "Perfect!" "Seven sexy sealskin ski suits slid slowly down the slope." "Why a bed?" ""Twice more cells, twice more comfort!" " What's that?" " A solar panel." "Energetic independence." " And during wintertime?" " We switch back to electricity." "You're right on time." "Miss Jarry!" " Yes?" " He's the cheapest." " Your credit card number..." " 4, 9, 7, 4... 9,0,8,6... 7,0,1,8..." "security code?" "108, you said?" "You won't believe what ATS can do for you..." "Auvergne Téléservices..." ""It's OK or not"?" ""Lillian got the job"?" ""Cleaner at 118 318's headquarters ?" "You are great"!" "Mission accomplished." ""Hold the line, we'll answer your call." "If you are employed by employment pole, dial 1." "By Purple Telecom, dial 2." "By Purple Cable, dial 3 and get your account number ready"." "Yes?" " I can't take it anymore." " Yeah?" "You're not human," "I feel like Cyclops in "X-Men N°37" after Phoenix's death." "You know what they say?" ""Rising like a phoenix from the ashes"." "No more gas... no more gas!" "Who is your supplier?" " Netgas." " Netgas?" " It's not clean..." " Wait, Mr. Baltard!" "It's OK!" ""Remember to tell direction"." "Call your lawyer." "You want to mess with labour inspection?" "We were just tidying up." "Right!" "And I'm the pope." "Who are you?" " Mr. Polivennes?" " Baltard Michel, departmental Directorate of Labour Inspection." "Miss Gérard." "D.C.I.T. Central Directorate of Labour Inspection." "You are late." "I'm shutting this place down." "Bitch!" "I should do so..." "I should!" "Mr. Polivennes?" "Mohammed Benani, welcome to Morocco." "Sorry for being late, we have plenty to do." " No problem." " You got sunburn?" " No, I'm hot." " How is Victor?" "Still the same." "It's Morocco, it's not as modern as in France... 1 million calls per month, 50.000 calls a day, with a success rate of 96%." "No problem..." "Our TL have been trained by older TQM and all our operators have a maximum reduced communication time." "We are applying the B2S method." " Pardon?" " Double Secured Bonus." " It's the present standard." " Of course." " You seem lost?" " Not at all!" "It's like a safety fuse..." "Slow ignition." "Let's say, I have to pretend to maintain some business." "For some time." "You might take care of some of our business and in a few weeks..." "Social plan?" "Listen, I'm no sentimentalist, but there is a small problem." "We've reached full capacity." "We started selling consumer credits... but we don't want to do that anymore in Morocco." "And your second account, Net-Net." ""Trouble-Net"..." "They know how to make their customers pay, but they are always late paying their providers." "Mr. Polivennes, our rates are not competitive anymore!" "You don't understand." "I don't have any other solution." "Listen, Mr Polivennes, try to talk to our competitors, but it won't be easy..." "I have no more time left!" "You have everything I'm looking for." "100.000 few calls more, makes no difference for you." "That's still a few 100.000 calls more..." "Just a few weeks." "I really need an offshore company!" "We can surely find a solution." "You like to negotiate in Morocco?" "You want to negotiate?" "Let's do it!" "Karima?" "Call M. Polivennes's driver." "Take him back to his hostel." "Mr. Polivennes?" "Time to leave." ""Go back to your hotel." "Take a few days off to rest"..." "Saint-Etienne, 1976!" "Revelli, Janvion, Bathenay, Curkovic, and their coach?" "Robert Herbin!" "He got them into 1976's European Cup Final!" "When will we get paid?" "No more talking!" "We can't even afford the heating anymore." "You're getting on my nerves." "We'll make a new start," ""Operation 118 318"." "Code name "Geoffroy Guichard"." " Who's that?" " What is "Operation 118 318"?" " Directory inquiries!" " Well done, Revelli, you're the best!" "Our target, directory inquiries, 2 million calls a month!" "You're crazy!" "You know their pace?" " We will never succeed." " Even with new employees, we can't take more than 200 calls an hour." "Our tactic: 4-4-2." "Auvergne Téléservices is our central hinge, right?" "Revelli, Janvion... attack, you take the calls." "When you have them, you shoot!" "If our lines are saturated, we switch to "Nexus"." "Néodal..." "Tell them, Singh..." "It's quite easy." "Customers call 118 318." "All calls are coming here." " When all lines are..." " Busy..." "Nexus handles the overflow and redirect calls to our contact in Benin." "Coulibaly." "He's the best..." "Thank you, Singh." "It's clear?" " Yes, sir!" " No crossbar!" " Right, Revelli!" " Who's that?" "That's Bathenay." "You said, I would be Bathenay." "You stupid?" "That's the real Bathenay!" " "Auvergne Téléservices"?" " Yes." ""Miss Spitakis would like to talk to you"." " Of course..." " "I'm putting her through"." " "Miss Jarry"?" " Miss Spitakis?" ""We are on our way." "We'll be at your office in 2 hours"." "What?" "Kader!" "120 worldwide treatment centers, 20 cents a call." "And starting from Monday, we should be able to receive 12.000 calls per day." "Correct, madam, it might be possible." "12.000 calls per day?" "20 cents a call, 7/24, right?" " Don't worry, miss Speculum." " Spitakis!" "Madame Splitdakiss..." "in one month's time, we should double our objectives." "We'll open 4 more cells... but we still have some time to talk about that later." "Don't worry, it's a hereditary disease..." " She got it from her mother..." " Business is business!" "Everything's under control!" "Ready." "Nexus!" "What name on your invoice?" "How do you spell that?" "In less than a minute, we'll get 250.000 calls a month." " How long to answer the phone?" " 4 seconds!" "In English!" "Right!" "On your marks!" "Quick!" "Move!" "Miss Jarry, come here." "Let them do their work!" "Coulybaly, it's up to you." "Operators of the cooperative and solitary Republic of Benin." "On your mark!" "What's happening?" "Coulybaly?" "The engine won't start!" "Go Camilou, go..." " Coulibaly, I can see you!" " Singh, bro..." "Go ahead!" "Camilou!" "Go!" "It won't work!" " What are they doing?" " Where did you get that engine?" " Kobana gave it to me." " Not a Nigerian!" "What Nigerian?" "Unbelievable!" " lt's time!" " Let's go!" "It's time!" "Here we are!" "It's works!" "Go back to work!" "Keep your heads up!" "118 318, good morning." "Can I help you?" "Ladurée, macaroons?" "On the Champs Elysées, but go to the rue Royale, there are not so many customers." "Marie-Myriam, I'm launching the research." "Jean-JacQues is here for you." " Jean-Jean here to help you." " Marie-Virginie to help you." "Marie-Christiane to serve you." "Sounds good!" "It works!" "Yes, it works perfectly..." "Those bastards!" "I shit my pants!" "My disorder?" "You know who I am?" "Auvergne Téléservice's new manager." "I'm one year early." "Another one!" "Where is everybody?" " André, my friend..." " How are you?" "I didn't have time to call you earlier, but I wanted to congratulate you..." "I was a little worried, but since the article..." " What article?" " In the newspaper!" "You did better than I expected..." "The new contracts..." "And the best..." "Directory inquiries... new employees!" "Cecredico is very happy about the new figures," "It looks like the new activities have had a very positive effect on the employees." "Yeah... right..." "Did you get the news about Bertrand?" " He's staying in California?" " He's dead!" "I want you back in Paris." "Asap!" "Stop the music!" "Pleasebe quiet!" "Listen to me." "Since I don't have much time, I'll take it anyway." "I would like to thank you all and raise my glass for all the efforts you put in to get this result." "Bravo!" "And for all those of you who did not register for the kayak lessons." " Please check with Beatrice..." " Let's raise our glasses!" "To friendship!" "Mr. Polivennes..." "To Polivennes!" "What I am wearing?" "I'm wearing a suit." "No, I'm naked as a worm." "What do you mean you are not aroused?" "Check your pipe!" "You could be a model, Singh, if I took care of you." "Let's reveal your origins!" "Ricky..." "Put on a love song." "Wait..." "You already asked me to do that." "Be patient!" "I'll appear in a commercial for a vacuum cleaner on TV." "Great!" "Hi, little flower." "Shall we dance?" "Yes, my alligator!" "You did your best." "That's OK." " How did you do it?" " Teamwork!" "I got it all wrong!" "Mr. Polivennes, on your desk..." " You know about offshore outsourcing?" " Yes, why?" "Let's stop our small fry." "Sorry about the election results..." "Never mind..." "Outsourcing is the future." "GFB want to entrust all call centers to Marocall." "You know Mohammed Benani?" "We met." " And ATS?" " We'll shut them down." " They are making profits." " It'll be even more profitable." " We have to be cautious." " Cautious..." "Take a seat and don't work to much, Mathieu." "I'm joking!" "Work your ass off!" " Mr. Polivennes?" " Samantha, please come in." "Right away." "Please call our legal department." "Tell them..." "I want to get rid of a deficient subsidiary..." "Let their employees redeem the company to become shareholders." "Shareholders?" "I want to allow a loan without any interest." "A loan without interest?" "I presume we'll be very discreet on this transaction?" "Mr. Polivennes..." "You don't think it's a little risky?" "Business is risky." " Come quickly!" " What now?" "I wanted to show you this." "Great!" "Here is all we need." "It's a gold mine." "Space, talent, energy." "Here we put the directory service office." "There, the hot-line." "We have everything we need." "This will work!" "To us!" "To all Jean-Kaders, Jean-Rachids, Mamadous aka Claude Duval, and all call centers, hotlines, and operators you try to call... after having pressed the "*" button." "From Montréal to Cotonou to Casablanca, millions of Claude Duvals help on this planet, sell train tickets, pizzas with headphones on..." "Always rebounding." "They call you in the evening to sell you windows, a kitchen or solar panels... but always with a smile on their faces, since as Leandri said: "Sympathy, damn it, it's not that complicated!"" "You ready?" "Should we start the test?" "Yes." "At my signal, we redirect 200.000 calls to the right destination." "Attention!" "Focus." "200.000 for Cotonou." "Cotonou..." "Madagascar, Mauritius Island." "At my signal." "200.000 Mauritius Island, Mauritius Island..." " 200.000..." " Mauritius Island." "Attention, we're sending 200.000... to Madagascar!" "Push the..." "You are no good..." "Go!"