"It's the most famous shopping street in the world, in the heart of Britain's capital city - a mile and a half long with 30 million visitors each year." "With some of the world's most famous shops... ..Biggest stars..." "Kate Moss!" "...and busiest stations." "Sorry, guys, stand back for me." "What does it take to keep it running 24 hours a day..." "Busiest street in the world so it needs constant attention." "...seven days a week?" "Oi!" "Clear off!" "Welcome to Oxford Street." "Welcome to the pickpocket team." "Are you ready, London?" "A street that never sleeps..." "This sort of thing wouldn't happen anywhere else." "...Oxford Street." "Today on Oxford Street..." "You all right?" "...police instinct brings a lucky break as the antitheft team crack down." "You just told me you only had two phones, now I find three." "The paparazzi and celebrities are out in force for a charity launch." "Looking this way, darling." "And John Lewis are opening two restaurants - if they can master its hi-tech equipment." "You might as well just shut the restaurant down." "With hundreds of CCTV cameras, store security teams and uniformed police officers, Oxford Street does everything it can to provide a safe environment for its visitors." "But the ultimate weapon against thieves is Sergeant Steve Stamp of the Metropolitan Police's elite counter pickpocketing team." "He has a legendary sixth sense for trouble, which is bad news for Oxford Street's shoplifters and pickpockets." "The game has changed." "The criminals that we're going for are dressed in suits." "They have props, ie, umbrellas, bags." "They look the part, they do not look like common criminals any more." "It's a game of cat and mouse." "Today, we're following him as he conducts an undercover patrol with PC Darren Bond." "And it's not long before Steve reckons he's spotted two men off-camera acting suspiciously inside a nearby store." "They've been spending too much time for Steve's liking in the women's shoe department." "Look at these two." "Oh, Bondy." "Look at these two, there." "But before he can do anything there's a problem." "A local uniformed PC, Karen Spencer, is approaching on routine patrol." "Oh," "Sometimes we do get uniformed officers coming through our area where we've got a live job on." "That will put the suspect off, hence why I'm going to ask the uniformed officer, Karen, just to walk across the road and avoid." "There's no way PC Spencer could know what's happening but her patrol has had an effect." "The two men appear to have spotted her and they leave the store and turn off Oxford Street." "Steve decides he's seen enough and sends Darren after them." "Stay with Bondy." "Darren races to head them off, on the way calling for backup from a group of uniformed police officers." "Guys!" "Need assist with a view of a stop." "These four." "The suspects have been joined by two others and he moves in to apprehend them." "Afternoon, guys." "Police." "Let's have a quick chat." "We get a lot of thefts in the shops." "You two went in, walked around quickly, mainly around the women's section, looked, and then came out which..." "Fair enough but until I talk to you..." "I'm going to search you for stolen property." "The men are foreign nationals and Darren asks to see documentation." " Do you have your ID?" " Yes." "Darren searches the men and immediately finds a piece of potential evidence - pliers." "In the world of shoplifting these have special significance." "I've never used pliers like that on a car." "But I have seen people using pliers like that for removing tags from clothes in shops." "No, sir." "Darren leaves the uniformed officers to deal with the situation and rejoins Steve." "Soon after, he gets an update on what's happened." " So, one's been nicked for pliers." " Going equipped, yeah." " Those were the original two, yeah?" " Yeah." "They came into the shark alley." "Bang, yeah?" "The bait was out there." "The megalodon's followed." "Eventually had to stop, search them, in possession of pliers." "They got arrested." "That's one person off the streets." "Steve's pleased with the arrests and the pair continue their undercover patrol, eyes peeled for suspicious behaviour." "Middle of the week, you can see Oxford Street is still rammed with people." "Lots of opportunities for the thieves." "This afternoon, Steve is carrying a mobile phone bag." "It appears normal to other shoppers while attracting the attention of any thieves." "Steve's hoping the bag, when coupled with his sixth sense for trouble, will give him the edge." "But despite patrolling with the prop bag for several hours, they've not seen any suspicious behaviour." "As darkness falls, they're ready to call it a day." "15 minutes and we'll head back." "We've got paperwork to do." "Steve and Darren decide to give it one more go and walk down Oxford Street for a final time." "And, suddenly, Steve's sixth sense kicks in." "He doesn't like the way this man looks at his bag." "Hold on." "His years of experience tell him he should make a stop." "You all right?" "Where you guys from?" "Police officer." "You guys ever been stopped by the police before?" "Do you have anything on you you shouldn't have?" "The man could be just an innocent tourist." "Have Steve's skills let him down?" "We'll find out later when Steve searches the man." "Oxford Street is a competitive place to be if you're a department store." "There are four flagships lining the street, each fighting for customers." "And one of the ways they compete is through their in-house restaurants." "So, today, John Lewis is about to take a bold new step." "They're opening two separate new restaurants in the third-floor dining area." "Both are run by the same Italian company." "One in three new restaurants fails in London." "They need a winner to bring in the paying public." "Opening manager Danny DiMartino must get the new restaurant ready by 5pm as a trial run for John Lewis staff." "This restaurant, Ham Holy Burger, is new to the UK." "It's using cutting-edge technology as a unique selling point." "Each waiter has his own fingerprint registered in the system and that's what they use to log-in the tables, to put any additions, print the bills and everything." "Each table is equipped with a tablet for customers to use and the innovation doesn't stop there." "So, another super fun feature is we have the camera." "This webcam, here, which shows exactly what's happening while they're cooking the burgers on the grills." "Can you see on the webcam, if my hand goes on to it that's where your burger will be assembled." "Ham Holy Burger might be relying on the hi-tech to help it stand out but the other restaurant, Rossopomodoro, is sticking firmly to tradition." "Its main selling point is a huge wood-burning pizza oven." "For Project Manager Victoria Thirlaway just getting the 2,000 kilo oven into place was a Herculean task." "The wood-burner is probably one of the biggest complexities about this project because, essentially, we are lighting a fire in the middle of John Lewis." "What we've done is we've taken the flue up and out and then across here and then it actually goes up several of our staircases, out onto the roof." "Neither the oven nor Ham Holy Burgers futuristic equipment are there for fun." "They're both key to making the chain stand out from the crowds in the battle for custom." "The oven might be fired up and ready to go but things aren't running so smoothly for Danny who's got a problem with some menus." "The menus for Rosso are here, they're looking great." "And the ones for Ham are looking fairly invisible." "Apparently they've been lost." "We are doing an emergency print with a company, fingers crossed it should be here by 4pm, that's one hour before the opening." "And the problems keep mounting." "I've just found out about the coffee machines, none of them have been delivered yet." "So, I'm going to try and organise, get a taxi over and try to install them on-site for five o'clock." "For Danny, an Italian restaurant without coffee is unthinkable." "You might as well just shut the restaurant down." "With the practice opening under threat," "Danny needs a solution... fast." "Will his frantic phone calls pay off?" "We'll find out later in the programme." "We've had a bit of a problem." "With 30 million visitors this year, if you want to get noticed, you go to Oxford Street." "And if it's celebrity publicity you're after, there is no better place than one of the UK's most exclusive nightclubs, Chinawhite." "Known for entertaining some of the world's biggest stars, from Leonardo DiCaprio to Simon Cowell, it's notoriously difficult to get into." "But this morning, club staff are getting ready for a very special charity event... the Jeans For Genes launch party." "The campaign encourages people to pay to wear jeans to work or school to raise money for children with genetic disorders." "The charity is hoping that the celebrity guests and photographers will generate lots of media coverage." "They've enlisted Hannah, Chinawhite's events manager, to make sure everything goes according to plan." "We've been working on it for about a month and a half now with the Jeans For Genes guys, so very, very important to us that it goes well and they get the most that they can out of the event." "Chinawhite are doing their bit by hosting the event free of charge." "If you go straight down, first door on your left, the floor has just been mopped in there so just don't slip over." "The team from the charity arrives to start decorating the venue with a denim blue theme, naturally." "I'm just getting the boys to move some tables around for me." "All the celebrity attendees coming tonight have been asked to wear two items of denim." "With the decorating well under way, Hannah turns to the next task... photo boards." "OK, so this one goes here." "The boards will act as a backdrop for photographs of denimed-up celebs." "The hope is they'll be snapped up by as many websites and magazines as possible." "Hannah has put interior designer Jack in charge of mounting the boards - a risky move." "I've very little experience with photo backdrops whatsoever, however I'm an expert with double-sided sticky tape." "He'll need to draw on every ounce of that expertise to stick them up straight." "I think we'll have to go a little bit higher." "This is really, really difficult." "But Hannah spots a problem." "A van is parked in the exact spot where she has arranged for the photographers to stand." "I'll either have to move the boards or that person needs to move their van, but we don't know who they are, so... we can't move the van without the person." "Izzy hits on the idea of phoning the van hire company." " You've got to call them." "They'll know who..." " They won't." " Yeah, they will, cos they'll have the licence number." " Oh, yeah." "Hi, there." "I've got one of your self-hire vans parked outside the front of the place where I work." "The hire company says they'll try and make contact with the person who hired the van and ask them to move it." "Yes, kind of a relief, but if the guy doesn't get back to us, then it doesn't really mean anything, so we'll just have to hold tight and see..." "see what happens." "With only 40 minutes to go," "Hannah re-enters the club to nail the final preparations." "Suddenly, there's good news from outside." "The van's gone, so now we can get the last few bits done." " You can go home." " Thank God for that." "With everything ready, Hannah heads back outside." "Sorry, guys, just need to squeeze past." "The photo boards are looking good." "All that is missing is the first denim-clad celebrity." "Hopefully it's going to go really well." "Fingers crossed everything's ready, everyone's happy." "Later in the programme, the paparazzi get ready for a busy night." "Looking this way, darling!" "Steve Stamp of the Metropolitan Police Counter Pickpocketing Team is on Oxford Street, searching an Italian suspect." "Do you have anything on you you shouldn't have?" "He's stopped the man because he didn't like the way he looked at him." "It's not a lot to go on, but Steve's trusting his instincts." "How many phones do you have on you?" "What's this?" "Is this yours?" "You just told me you only had two phones and now I find three." "The man has three phones, something that immediately interests Steve and he decides to get it checked out." "OK, I'm going to do an IMEI check on this one." "Where's your receipt for it?" "No receipt." "Just check the IMEI cos it's an iPhone." "'Its status is shown as stolen.'" "By the glance that they gave us as we walked past, something wasn't right." "Unbelievably, reacting to a split-second glance on the street," "Steve has found a stolen phone." "Theft person, 9th Feb, 2013, if you want to write that down." "It's turned out that it's come from a pickpocket offence just down the road in February last year." "So this gentleman will be coming with us for questioning." "Hi, mate." "You're under arrest on suspicion of theft of this mobile phone." "OK, mate?" "We'll go to the police station," "I'll ask you some questions about this." "There are many possible explanations for why the man might have a stolen phone on him, so it needs further investigation." "At this moment, we need to bottom out what the circumstances around that theft were and how it's come into the gentleman's possession otherwise." "A van is called to take everyone to Charing Cross Police Station." "The stop was all down to Steve's sixth sense." "It was the way he looked at us as we walked past." "He looked down at this and that's all it took and I turned around and he was looking back and I knew straightaway I had to stop them." "You can't teach it." "They arrive at the station." "Take all the stuff out of your pockets, everything." "And the man is searched and booked into custody." "A male was subject to a stop and search on Oxford Street for stolen property." "He was found in possession of an Apple iPhone 5, the IMEI of which showed it had been stolen in a pickpocket." "He's then fingerprinted and put into a holding cell." "He's going to be interviewed." "Likelihood is he will be bailed because we cannot get hold of the victim at this time." "We have left numerous messages for her and we have to see if we can get CCTV for the events." "In the end, Steve couldn't prove any wrongdoing was involved in how the stolen phone ended up in the man's possession." "He was allowed to go without charge." "Steve is trying to find the original owner of the phone to reunite them with their stolen possession." "The foreign national arrested with the pliers was bailed to appear in court at a later date." "Two new Italian restaurants are opening in the flagship." "John Lewis department stores." "Department stores use their restaurants to draw in hungry shoppers and competition between them is fierce." "Danny DiMartino's got to get his two outlets ready for a 5pm practice opening for shop staff." "With just hours to go, he is desperately trying to track down some missing coffee machines." "Oh, that's fantastic, you're a star." "Thank you so much." "They'll be here about three-thirty, three o'clock." "Hopefully the engineers will be here on time." "Two hours is a very, very short time to manage to install those three machines." "Meanwhile, the burger restaurant staff are getting to grips with their unique selling point - their hi-tech ordering system." "This is all new for us." "This is a kind of experiment for us, I think, no?" "In contrast to all that technology, customers are also provided with some useful guides on how to communicate, Italian style." ""It's finished."" ""It's perfect."" ""I need a drink."" ""It's not my problem."" "But it WILL be his problem if the practice opening doesn't go well." "And, with missing coffee machines and menus, the pressure is on." "Luckily, there's good news." "Finally, they have arrived - like, three hours before opening, we've finally got our print of the menus." "Perfect." "Danny has been working on the opening with." "Victoria Thirlaway from John Lewis, and she's on the case of the missing coffee machines." "Great." "Thanks, Ben." "We have just got all the coffee machines and the parts for the coffee machines that have arrived from Northern Italy." "It's a pretty big relief, given that Italians love their coffee so much - we can't really open an Italian restaurant without the coffee machines." "And the engineer, too, has beaten the traffic to make it to the store." "We even went back 50 miles to get the coffee machines." "Things are looking up, and Danny's relieved." "That was the last thing that was missing." "Two hours before opening, we're all set." "The technicians are going to install them, and then we'll be 100% ready." "The engineers waste no time working to meet the 5pm deadline." "With the minutes ticking away, there's just time for one last pep talk before the practice opening." "Let's do it." "Let's do it." "OK." "Do you want to go and start, each one in your section, start in there, ready - in about ten minutes we'll have all our customers coming in." "For the practice opening, all the customers are John Lewis staff who work at the store." "For the store and the restaurant, it's a way to try out all the systems before they open to the general public." " First customers ever." " Yes!" " Fantastic, congratulations." " Thank you." "Where would you like to try, Ham or Rosso for today?" " Where's the burgers?" " Burgers?" "That way." "The waiting staff talk the customers through the technology." " Oh, wow!" " You can see the chef, here." " No!" " You can move it." " Oh, wow!" " Ham cam." "On a practice opening, making mistakes is all part of the process." " All right..." " OK." "Not tomorrow." "It's good today - not tomorrow." "It's good luck." "It's good luck." "But Danny and the team keep their focus and push on." "So far, it's been good." "Like, it was very stressed when it started, but now it's all good." "The coffee's flowing - but what do the staff think of the food?" "I've never had that kind of a pizza before." "Really lovely creamy cheeses, it was delicious." "I was really impressed." "The positive feedback means that the hard work has paid off, and Danny is pleased." "We've got all the information we needed to start fresh in the morning, fixing all the problems overnight, and I thought it was a brilliant evening." "We've got some great feedback." "All in all, I'm super, super happy for tonight." "Really, really great night." "This dry run has ironed out a number of issues." "It's a good start - but only time will tell." "The big test will be how the two restaurants go down with the general public." "If their burgers and pizzas are popular, they could provide a big draw for the store in its fight for customers." "Exclusive nightclub Chinawhite is getting ready for the celebrity launch of this year's charity Jeans For Genes campaign." "And looking forward to the event is agency photographer Andy Barnes." "He's hoping to sell photos of the celebrities who attend to websites and magazines." "But he'll be facing stiff competition from the other snappers." "It's survival of the fittest in the press pen." "It can be fairly cut-throat." "Bang on time, the first person to arrive is Cheska from reality show Made In Chelsea." "Had a lovely top on, which is really, really good." "She also had quite... a little bit of cleavage showing, which is always quite nice." "Give us a nice smile." "Very pleased with those photos." "The denim-clad celebrities come thick and fast..." "Hiya, Linda." "Kimberly, look this way, darling." "Just one more, straight ahead." "Lovely, that's great." "...Including actor Warwick Davis." "I didn't have any more denim - you're supposed to wear two lots of denim." "I don't own a denim jacket." "I got rid of mine in the '80s." "Despite the colour scheme, the mood in Chinawhite is anything but blue." "Yeah, it's going well." "Everyone's happy, so I'm happy." "Someone who knows the difficulty of living with a genetic disorder first-hand is actor and campaigner Adam Pearson." "He was born with neurofibromatosis - a condition which causes non-cancerous tumours to grow on his facial nerve tissue." "So, yeah, I'm here tonight at Chinawhite - which is a sentence I never thought I'd say." "But from tonight, the amount of Twitter coverage, the amount of press coverage we'll get is immense." "Any way you can get the message out there is incredible." "With the party in full swing," "Hannah is finally able to relax and join in the fun." " Such a great night." " Lovely." "They're not going on Facebook, but, yeah - it's good fun." " Yeah." " Nice memories." " Hide them in a drawer somewhere." " Yeah!" "Andy, however, wants HIS pictures to be seen as widely as possible, which will help the charity achieve its publicity objective." "I've put them all into my laptop, and I'm going through them all now, selecting which ones I want to send off." "The night is winding down, and the first guests are leaving, laden with goody bags." "Warwick and his son Harrison review the contents." "Some of this stuff you normally get rid of, but some of it does prove to be quite useful." "Blue Nun." "HE CHUCKLES." "Magazine..." "What's this?" "That's some toothpaste." "What on earth's that?" "Press-on instant manicure." "Yeah." "There you go!" "Something edible, now." "A Woof bar." "Is this for a dog?" "Is this for a dog?" "It IS for a dog!" "And we have a dog!" "Sherlock will be delighted with that." "See, this is quite a good pack." "Caroline Harding, the boss of the charity, gives her verdict." "Chinawhite have been fantastic, Twitter's gone totally mad, and, yeah, we've just had a brilliant time." "Thanks so much for coming!" "I'll see you later." "After saying her final goodbyes to the guests," "Hannah has time to reflect." "See you later!" "Bye." "We have had to overcome a few obstacles." "They could have had a very big impact on the event itself." "They had really great feedback from Jeans For Genes, so it was a huge success." "And, most importantly for the charity, only an hour after being released," "Andy's pictures have been picked up by a number of news websites." "It means they've met their primary goal of raising awareness through media coverage." "Oxford Street might be all about shopping, but that doesn't mean it's a thoroughfare entirely devoid of spiritual enlightenment." "At the eastern end of the street is the temple of the Hare Krishna movement." "The temple was founded in 1979, funded largely by the Beatles' George Harrison." "The movement is related to Hinduism, and members try to spread the word by singing the Hare Krishna mantra in public, and by offering their religious books." "Orange-clad devotees including monk Sundar Nitai, are a familiar, if incongruous, sight on Europe's busiest shopping street." "The Hare Krishna movement means that we develop our relationship with God, and we're teaching other people, also, how to develop their relationship with God, primarily through the chanting of the Hare Krishna Maha Mantra." "Hare Rama, Hare Rama..." "The temple's placing so near Europe's busiest shopping street is no accident." "It was chosen, in part, to give the Krishnas direct access to a main area of interaction with the public in Central London - something monks like Sundar take advantage of on a daily basis." "My daily duties include going out onto Oxford Street and distributing the publications of the Hare Krishna movement." "Sundar is one of 14 monks who call the temple home." "Today, he's setting out once again to try and spread the word of Hare Krishnas." "Where are you from?" "Have a nice day." "He wants to give away as many copies as possible of his Hare Krishna books, for which they ask for a donation of any size." " What's that?" " It's a book." " Oh..." " Before they had computers, they had books." "It's written in an ancient language." "We're just distributing it to open-minded people." "Where are you from?" "This book says you're not from Vietnam." "This book says you're not from Switzerland." "This book, it says you're not from Essex." "It says you're a spirit inside a Vietnamese body." "Nice to meet you." "Ciao." "Have you ever tried meditation before?" "This book says that you are not from the West Midlands." "It explains about yoga, meditation and how to connect inside." " For you." " That's all the coins I have." " Perfect." "Please read, OK?" " OK." "Thank you very much." " See you." "Nice to meet you." " Thank you, bye!" " OK, how much is it?" " We don't sell them, we just ask you to give a donation, as much as you can afford." " Um..." "Some people give a million pounds." "I want to teach you an ancient mediation." "Would you like to learn?" "Can you say, "Hare"?" "Hare." " Krishna!" " Krishna!" " Krishna!" " Krishna!" " Rama!" " Rama!" " Rama!" " Rama!" " Hare..." " Rama..." "He might not have converted anyone today, but, for Sundar, it's still been worthwhile, spreading the word of the of the movement." " Gauranga!" " Very good." " Goodbye." " Tschuss, tschuss."