"Available sales to the showroom." "Available sales to the showroom, please." "Look..." "I know how people feel about car salesmen." "Most of the time, i completely understand." "You might not believe this, but..." "I can't tell you how much I wanna build something different." "Man:" "I know." "Honey, I know." "I hear you." "Woman, on telephone:" "I really don't think you do." "No, I do." "I'm-- mark, please." "I really do." "Yeah?" "Okay, so?" "Ashley, you're right." "I promise" "I've had this reservation for a month." "You're absolutely right." "Yeah." "Okay." "I just can't-- then I'll see you at 5:00." "No, I can't." "I-- who makes a reservation-- can't we just push it to tomorrow?" "Mark, I need you to understand what this feels like." "Uh, okay." "Okay." "I understand." "I do." "No, I do." "I do." "But you need to understand, too, okay?" "I am under a lot of pressure here." "I'm not just-- we've talked about this, and you're the one who told me." " Yes, I know." " ..." "To the floor." "I know." "I know." "Stop being a wimp, then." "I know, and I meant that." "Okay, but you need to listen, all right?" "You just-- no, understand." "You know him, all right?" "You know my dad, and he is killing me right now." "Today I have had to do some things that..." "That I'm not exactly proud of, and I need you, okay?" "I just need you on my team." "I need you on my team for one day, please." "I've always been on your team, mark." "You are the one who's canceling on me." "You just don't get it!" "Well, why don't you explain it to me then?" "Because I don't have time, okay?" "Don't have time on our anniversary?" "No, I don't have time, because I'm supposed to be on the floor, okay?" "Because I have a number that I have to hit by the end of the day, and once I do hit that number, i swear to god everything is gonna be different for you and me, okay?" "I promise." "And I'm not only talking about all the money that I'm gonna bring home, but about the time and attention" "I'm gonna be able to give our marriage, our relationship, okay?" "Ash?" "Ash?" "Boss, I got nothin'." "She's 70, right?" "Right." "Then she sure as shit didn't come down here just to kick some tires, now, did she?" "100, 200, something, anything, whatever it takes." "Available sales to the showroom." "Available sales to the showroom." "Salesman:" "No problem." "Green pea." "Hmm?" "Yeah, you." "My name's Tyler." "No, it's not." "It's green pea." "You get a name when you sell a car." "Who's training you?" "He's" "Charlie, show Mr. baldrich to his new vehicle." "Yes." "Zig ziglar just closed number 15, and I hope that roley has a big band." "I like to wear my watches nice and loose." "Hey, are you training this?" "I'm facilitating his career." "Well, then please do so, because I don't need him standing on the showroom floor, looking like a lost puppy that can't find his mom." "Come on, simba." "Let's go." "Hey!" "Mother-daughter two-car deal." "Where we at?" "They'll be here in an hour." "Better be, 'cause according to this, you only have 3 1/2." "Mark:" "Where we at?" "Well, Christian's make 15." "I just closed Caleb's for 16, which means we got about 3 1/2 hours to sell another 19." "The good news?" "You'll be lucky if that number doesn't jump back up to 20 or 21." "What?" "Why?" "Yes, because Christian's mother-daughter two-car deal has yet to show." "Yeah, I know." "And Sharon's guy from yesterday called." "Whoa." "Wait, the guy that was hitting on her all day?" "Yes, him." "What?" "What did he call about?" "What does he want?" "He called her to tell 'em he's on his way back in." "His way back in to do what?" "Unwind." "What the fuck do you think, mark?" "Fuck." "Yeah, fuck." "You got your work cut out for you, mark." "Could you give us a minute, please, Caleb?" "Look, Boyd, I get it." "You're pissed off, and that's fine, but don't pretend like you don't have something at stake here, too." "So, please, wait till 5:00 P.M. before you crucify me." "I'm not here to crucify you, okay?" "But that shit that happened with Scott today was a chickenshit move, and you know it." "Look, I know it's not easy working for your old man, but you gonna have-- don't go there." "Look, if anybody deserves a bullet in their head around here, it's Reynolds." "Got one, baby." "Fuck." ""Fuck" is right." "This mooch, this credit criminal, this is the guy you spent the last three hours with." "He's that bad?" "Shit." "This guy couldn't buy love from his mother, Quinn." "Heh." "You like jokes?" "Fuck you." "Now go throw this cocksucker out and grab another up, or better yet, you know what?" "Don't until you learn how to do your fucking job." "Eh?" "Caleb, board." "All right, ladies and gentlemen." "It's just after 1:30, which means we have less than 3 1/2 hours to put another 19 sleds on the road." "So if you're looking forward to seeing your paychecks on Monday or to getting a portion of this wad of spiff money I have, then I want you all to pull your heads out of your asses right now, because the clock is ticking," "and with 16 cars boarded, 300 is very long, long way to go, so let's go!" "Let's go!" "Let's go!" "Go get it." "Wow." "Moving." "Reynolds, what's your problem?" "My problem?" "Mark, I'm not the one who's been walking around here all day, crying about scottie." "Shit, if you ask me, we should have fired his ass months ago." "And yet no one asked you." "You know, it's funny, Boyd." "Why is it that you're only tough when he's around?" "Hey, you feeling froggy, Reynolds, just jump." "You know, come to think of it, mark, with all the rope you've given Scott this last six months, you could have hung two people." "Oh, you son of a bitch." "Let's go, you and me right now." "Like I said, Boyd, you're only tough when he's around." "Well, try that shit when he's not around, motherfucker." "Hey!" "Hey!" "'Cause I will kick your motherfucking ass, man!" "I will break your fucking neck!" "Woman:" "Hey!" "Hey!" "You know, if I thought it would help," "I suggest the two of you just drop your pants and get it over with, but I'm afraid that wouldn't pan out so well for Reynolds." "You're damn right it won't." "Actually, with the size of your dick, Sharon, my money's on you." "Ah." "Ah." "Not today." "You know, one of these days," "I'm gonna let him beat the shit out of you." "Oh, are you?" "Are you, really?" "Hey, can we get back to selling cars and my little problem?" "Yeah." "I heard." "So what's his deal?" "Other than he wants to unwind, i don't know." "Maybe he's coming out of the ether." "That or his old lady told him to bring it back." "Okay, well, just so you know," "I'm not unwinding shit, not today." "Man:" "You guys fucked me here!" "I told the both of you i need to speak to the owner." "I know my rights." "I'm returning this car." "No." "No." "Sharon, i told you I am not unwinding shit." "I don't care how mad he gets, he better enjoy his new car, and if he has a problem with that, then he better find himself a new wife." "Yo, boss." "What?" "Yours is sitting in your office." "Where's the owner?" "I know my fucking rights." "Shit." "Sharon:" "You can say that again." "I need to speak to the owner right fucking now!" "Mark, line two." "Mark, line two." "Right fucking now!" "Sharon:" "You can say that again." "I need to speak to the owner right now!" "No." "No, Sharon, I told you i am not unwinding shit." "Yo, boss." "Pull your heads out of your asses right now, because the clock is ticking." "Look, I know it's not easy working for your old man, but you gonna have-- don't go there." "Mother-daughter two-car deal, where we at?" "They'll be here in an hour." "Better be." "My name's Tyler." "No, it's green pea." "You get a name when you sell a car." "Whatever it takes!" "I've had to do some things that I'm not exactly proud of." "Mark, they believe you, and you go, and you pull this shit." "Bullshit, Boyd!" "I need someone to step up." "What do you need me to do?" "Some of us have to fight." "It's what you have to do to get what you want." "Fuck you." "What do I tell them?" "What do you tell them?" "!" "What's the catch?" "You still don't get it, do you, mark?" "But if I were you," "I would tell them to hit 300 fucking cars." "Now, do you understand me?" "!" "All:" "Yes!" "Come on!" "I said, "do you understand me?" "!"" "Yes!" "Yes!" "Let's get fired up and go sell some fucking cars!" "morning." "Hey, Andy." "Morning." "Conference room, guys." "Hey." "Good morning." "Could you, uh, page everyone to the conference room, please?" "Certainly." "All sales associates to the conference room, please." "All sales associates to the conference room immediately." "Hmm." "Okay." "Don't get into too much trouble today." "Mark." "Yeah?" "Coffee." "Come on." "You know that was for you." "Have a good one." "You, too." "Fellas, that means you." "Come on." "Let's go." "Conference room." "Hey, boss." "Hey, um, I don't mean to be an ass, but, uh, did I hear right?" "We're not getting paid on Monday?" "You did." "I know you're concerned, Quinn." "Trust me." "I'm looking into it." "Talk about it in the meeting." "I-it's just that Sarah-- my Sarah's been calling me every 10 minutes, freaking out, and I don't know what to tell her." "Not only is our rent due Monday, but we're way behind on almost all of our bills, and I'm already, like, two weeks late on our car payment." "Yeah, Quinn..." "I'm working on it." "Yeah." "Hey." "How much is that car payment?" "250 bucks." "I'll see you at the meeting." "Christian:" "Let's just say, wanna see the Gauge spin." "Hey." "Did you really close that two-car mother-daughter deal?" "They both contracted, but only daughter took delivery." "Speaking-- whoa, whoa, whoa, whoa." "What?" "What do you mean only the daughter took delivery?" "The mother forgot her driver's license." "What?" "Since when does somebody not having their driver's license stop us from delivering a car?" "That's what." "Trust me." "The deal's done." "Closed?" "Have I ever let you down?" "Yes." "See you in the conference room." "Christian:" "Yeah." "Scottie, you look like shit." "Yeah, well, try working four back-to-back weeks of 17-hour days." "17?" "Those half-days?" "Yeah, and then after locking up at 1:00 A.M.," "I got to spend six hours in the hospital." "No shit?" "He as ugly as you?" "I don't know yet." "She was still in labor when I left." "What?" "Why are you still here?" "'Cause I gotta recap yesterday's deals." "That's something Boyd could have done." "My deals, my responsibility." "Plus I ran into your old man." "And?" "And he said" "I can't leave until she gets closer or the hospital pages me." "All right, I'll talk to him." "Yeah, good luck with that." "What the fuck?" "Does nobody hear pages around here?" "Hello!" "All associates to the conference room, please, immediately!" "Now!" "Fuck." "1:00 A.M., huh?" "I'm gonna go ahead and assume that the lack of stars on the board is an indicator that you were busy, because that looks exactly like I left it last night." "Tell me where we actually finished, Scott." "Not so good." "Yeah, evidently." "Here I am thinking that my phone not ringing and you not picking up yours is a sign that you had a handle on things." "I figured you had your own little problem to deal with." "Someone please tell me where we finished." "Where did we finish?" "11." "What?" "11?" "Wha-- shortly after you left, the wheels kind of fell off." "I left three hours early." "You're telling me you can't handle the store for three hours?" "We made every deal possible, all right, probably some we shouldn't have." "W-wait." "Wait." "Barrett." "Is this the mother from Christian's two-car deal?" "Yeah." "She, uh..." "Bought the black limited?" "No, she bought the white one." "Wait." "Did I board it as a black one?" "I don't know, but if this gross is right, it better have been a black one." "No, no, no." "No." "She--she bought the white one." "Then why do you have it boarded as a $1,000 loser, Scott?" "Because those were the numbers you gave me." "Bullshit!" "I told you msrp on the white one and a grand back of invoice on the black." "Why would I give her the same deal on the last white special edition model of car, something that we consistently sell for sticker, as I would a black one with 6,000 miles on it, Scott?" "We live in Arizona, man!" "People drive white cars." "I don't know." "She told me that you told her it was the same price." "I'm sorry." "Which one is it, Scott?" "Those were the numbers i gave you, or she told you i told her they were the same price?" "What's the number one rule in the car business, Scott?" "Buyers are liars." "Buyers are liars." "That's right." "Fuck." "Does my dad know?" "Reynolds does." "Then he knows." "How long do you think i can keep him off your back?" "Speaking of Judas, where is he?" "Where do you think?" "In throwing you under the bus as usual." "Fuck." "It's morning, and I'm already fading heat." "Look, I'm sorry." "We were down 12 cars, and it was late." "We were having a shitty day." "Oh, and this deal bettered it somehow?" "What's going on with you, man?" "These mistakes, they're becoming habitual." "Look, I fucked up, okay?" "If you haven't noticed lately, mark," "I'm a little stressed." "Right." "Yeah, because you're the only one with fucking problems." "Boyd." "Yes." "You make sure those cars get reported." "Got it." "Hey." "This is Scott." "Did--did I hear right?" "These guys aren't getting paid on Monday?" "Don't ask, okay?" "Man, holding back their pay in this climate is just brutal..." "Yeah." "I know." "Even for your old man." "I think you know that." "I'm on it." "Hey, do you want me to start the meeting, put on a training video?" "I don't know, Scott." "You think you can handle that?" "How does it all look, Steve?" "Think it's great." "You know, you're tracking along really fine." "One thing I did need to ask you, though, you did get the letter of intent from Detroit yesterday, right?" "I did." "Got it right here on my desk." "Fantastic." "All we need now is confirmation from your bank that the $300,000 will hit the escrow on Monday, and you will be scottsdale's new franchise dealer." "No problem." "We'll have it over to you Monday morning." "Excellent." "I did have a chance to review your retail delivery reports." "Give mark a pat on the back for me." "He's really done a superb job down there." "And, uh..." "Will do." "Will do, Steve." "Excellent." "All right, Mr. Chamberlain." "I guess I will talk to you on Monday." "Sounds good." "So we're good?" "If you hold payroll like I told you." "Little over 150 grand, just like you said." "Then we're good." "What about the other 150?" "Handled." "I'm wholesaling cars to Ahmad this afternoon." "Ahmad?" "You sure you want to do business with Ahmad?" "I mean, he's nothing like his old man." "Yeah, well..." "What son is?" "Morning." "Don't fucking morning me." "I just spent the last 15 minutes kissing Steve's ass, our dealer rep." "He had the latest retail delivery report thrown in his face showing that we are getting our asses handed to us." "Not only is he fully unimpressed by the job you're doing, he tells me that if we can't run this store properly, he's not sure we can run another one." "We had a bad night." "A bad night?" "On the second to the last day of an already shitty month, you come out early, leaving the nuts to run the asylum, and we close with 11?" "Yes, sir, 11." "Look, dad, i had to get home, all right?" "Ashley is threatening to leave me." "I had no-- apparently you're confusing me with someone who gives a shit." "That's your personal business." "Do it on your own time." "Stop wasting mine." "Now what's this I hear about your manager giving away my cars, a white SUV in a two-car deal?" "I'm confused as to why Scott doesn't know that his job here is to make me money, not to lose it." "He knows it was a mistake." "A mistake?" "!" "Why is it when employees fuck with my money, it's a mistake, but when i fuck with theirs, it's stealing." "Which begs the question, why is there another voucher signed by you for $5,000 on my desk?" "It's the spiff money for the weekend." "I already paid out $10,000 in spiff money this month." "How much spiff money do you need?" "They're not getting their paychecks on Monday." "And..." "And they got their dicks in the dirt." "They'll live." ""They'll live"?" "80% of these guys live paycheck to paycheck." "Well, then maybe they'd better learn to manage their money." "Oh, yeah?" "How do you manage something you never had in the fucking first place, Reynolds?" "Hey, I don't care how they live!" "In case you've forgotten, we need $300,000 in closing costs for a certain new dealership, so if these guys have a problem not receiving their paychecks for three or four days, you can fire their fucking asses." "And now that we've touched on firing, now is as good a time as any." "You should start with Scott." "Well, you said it yourself." "Scott made a mistake." "Only, this one's a career changer." "He's having a baby." "Well, then he'll have plenty of time to spend with him, won't he?" "What?" "You don't like the way i run the store?" "It's not how I'd run the new one." "Oh, really?" "You know, you said that as if you think you're really going to get it." "Is that not what we discussed?" "Shit, you can't even run this one-- no one fucking asked you, Reynolds!" "No, it's a valid point." "I'm beginning to wonder if you're really ready." "If I could actually give you the reins to a brand-new store with double the workforce, could you handle it properly?" "Is that really your concern?" "What, you think it's different?" "Hey, son, if you had the sand to think it, then by all means, say it." "Do you think you have what it takes to be a dealer?" "Huh, chief, to be an owner?" "Is that a trick question?" "No." "Then, yeah, absolutely." "Good, because today we're going to find out." "Mark, you hit 300, retail, sold and reported by 5:00, and put a bullet in Scott's head, then that new dealership is yours." "You don't, and you get what you see when you close your eyes." "What about the checks?" "What about them?" "What do I tell them?" "Tell them?" "You still don't get it, do you, mark?" "Oh, that's right." "That's not what you would do if you ran the new dealership." "But if I were you," "I would tell them whatever I needed to tell them to hit 300 fucking cars." "Tell them the check machine ran out of ink." "Tell them you ran out of checks." "Tell them a fucking bedtime story." "I don't give a shit!" "But I suggest that you stop coddling these guys." "Get tough." "Get eight inches deep up someone's ass." "Whatever it takes." "Because believe me, son, if you can't or won't," "I can assure you..." "I will find someone..." "Who can and will." "Get past it." "Get past it." "Get past-- in the hole!" "Shunk." "He wishes." "Hey." "It's daddy's deal." "Everybody, listen up." "Everybody, listen up." "What's up?" "Hey, tell 'em what you did last night." "I got a ride in Rex Chapman's El camino." "And he's coming down here today to buy a car." "And, Christian, if I see you even walk towards him a step..." "Uh-oh." "Wait a minute." "Who do you think sold him the El camino?" "Ohh!" "He's already his customer." "1972?" "All right." "All right." "Hey, Quinn." "Quinn." "Quinn." "How 'bout some coffee?" "Sam worthington." "Hey, uh, green pea, green pea, pass me the coffee." "Pass him the coffee." "I--it's right in front of-- pass me the coffee, green pea." "I'm getting tired over here." "Okay, I'm passing you" "Caleb:" "Put that coffee down." "Uh..." "Coffee's for closers only." "You think I'm fucking with you?" "No." "I'm not fucking with you." "I'm here from downtown." "I'm here from Mitch and Murray, and I'm here on a mission of mercy." "Your name's levine?" "Yep." "Yep." "You call yourself a salesman, you son of a bitch?" "All:" "I don't gotta listen to this shit!" "You certainly don't, pal, 'cause the good news is you're fired." "The bad news is you've got-- you've all got just one week to regain your jobs, starting with tonight, starting with tonight's sit." "Si..." "Oh, have I got your attention now?" "Yeah." "Yeah." "Whoo!" "My man." "So is that from a movie or something?" "You've never seen "glengarry"?" "Nah." "They don't show that shit on nickelodeon." "That's why." "This an "icarly" guy?" "...couldn't sell him a basketball." "Well, I'm gonna get an autographed basketball when he leaves, and I'll put it in my office for all you motherfuckers." "Oh, you have an office now?" ""Spongebob." For all you motherfuckers." "I'm taking yours." "Boyd, where's Scott?" "He's outside talking to the hospital." "Great training video." "It was fun." "All right, everybody, listen up." "Good morning." "Morning." "Morning." "Boyd, is everyone here?" "Everyone but Reynolds." "Dick." "Oh, man." "Hey, boss, forgive me, but regarding our paychecks?" "Yes, I know, and believe me when I tell you my old man and I are just as upset as you are." "So let me explain." "Actually, no." "First of all, let me just say thank you to each and every one of you for all the extra work you've put in this year." "I know it's been a tough one, and I know that some of you have been struggling, and I just want you to know that that hasn't gone unnoticed." "So as you all know, we have been competing in hopes of earning the manufacturer's favor for the new store in the east valley, but what you might not know is that last week, we were chosen" "to be one of the finalists." "All right." "Yes." "Which resulted in Detroit sending us some new payroll software, in the hopes that by the time the new store is awarded, we would have had the bugs worked out." "Now, clearly that has not happened, so I went to my old man, and I convinced him to manually cut your checks, so in addition to the $5,000 in spiff money I have for you guys this weekend," "I can also guarantee that you will be paid on Monday." "My man." "All right." "Whoo!" "Forgive me for not joining in the festivities, but it's not like we haven't heard this before, and quite frankly, it's always turned out to be a load of horseshit." "Yeah, seriously, boss." "Yeah, well, guess what." "I'm not Reynolds." "Clearly, but, uh, why don't you tell 'em the catch, boss?" "What the fuck, Reynolds?" "Just hang on, everybody." "Calm down." "Fuck!" "See?" "Here's the horseshit." "Hey, Max, how many fucking cars do you have out for the month, anyway?" "Four?" "You think you're even getting a check?" "Shit, if I were you, I'd be more concerned about getting my walking papers than a check." "What's the catch?" "300 cars." "By when?" "5:00 P.M. today." "And where are we now?" "265." "Pbbt." "35 cars in eight hours?" "I mean, I don't want to piss on the fire with Max, but this isn't exactly 2007." "I mean, what do you think the odds are of accomplishing that when our best day in the last five years has been 20?" "Well, I don't know." "How many cars do you have out this month, Christian?" "26." "Okay." "And I'm sorry." "Just refresh my memory." "What's your bonus payout, just roughly, on those 26 cars?" "Uh, roughly $4,373.23." "Roughly." "So what do you stand to make if you hit 30?" "30-unit bonus, an additional five or six grand." "Whew." "Wow." "Yeah." "Yeah." "I would say the chances are pretty good." "'Cause with the exception of a few of you," "Christian's not the only one in this room with a seat at that table, so the way I see it, hitting 300 is the only option." "So what does that mean?" "It means that today, every single person that steps foot on this lot is a stone-cold buyer, without exception." "What does that mean?" "It means that they're properly greeted." "Hello, Mr. and Mrs. customer." "Welcome to the Chamberlain auto team." "My name is mark." "How can I help you today?" "You take control of that deal from the start, doing all of those little things that that Jack-off at the store they just left didn't do." "I'm talking about prequalifying them, landing them on the right vehicle, giving them the proper walk-around." "You go with them on the test drive." "Assumptive closing the whole way." "So, Mr. and Mrs. customer, where do you plan on taking that first vacation in your new vehicle?" "They answer you, it means they're taking ownership." "You assumptive close when you get back to the lot by having them park that car in the sold row." "They do, they're taking ownership again." "Then you bring them inside, you sit them down, and you get them something to eat and drink." "Now, quick, $250 cash in fist right now to the first person who can tell me why we provide free hot dogs and sodas." "And, no, before you say it, it's not to keep your asses fat." "Hey, Brady, I'm talking to you, pal." "Quinn, now." "Go." "Uh, because after you've eaten, you're always tired and less combative." "And..." "And when you're given some for free, you feel more obligated to listen." "Bingo." "So, last, but not least, it means that you get those three cs, credit app, cash, and commitment." "You ask for that sale." "You don't leave a penny on the table, and no one-- and I mean no one-- leaves this store with fewer than three people talking to them." "I don't care if you're having a problem with the customer." "You turn them, because half of something is better than..." "All of nothing!" "All of nothing!" "Now, do you understand me?" "!" "Yes!" "Yes!" "Come on!" "I said, "do you understand me?" "!"" "Yes!" "Yes!" "Let's get fired up and go sell some fucking cars!" "Let's do this, boss man." "Nice one." "Let's go, guys." "Come on." "Boyd:" "Bam." "Bam." "Go get 'em." "Come on." "Let's go, griggs." "Let's get to it." "Not bad, knute rockne." "Thanks." "Let's sell some cars, right?" "Mm-hmm." "All right." "Let's go, griggs!" "Let's sell some cars!" "Whoo!" "This is the 4-square, where the negotiating begins." "Remember the number one rule in the car business." "You sell on your feet." "You negotiate in your seat." "By the time the customer sits, the question isn't whether or not they're buying, but how do they plan on paying for it, and more importantly, how much money are we gonna make?" "Max:" "You shitting me?" "Don't look at me like that, Max." "Come on." "You know on the first pencil, you gotta scrape 'em off the ceiling." "655." "Go make the deal, man." "Boyd, what office?" "64-03." "...sure." "Call and negotiate if you want, but come on." "You know he's up there plotting with his manager, just trying to..." "There's not a customer on the planet that won't tell you the same thing. "Fucking hate the negotiation process." ""Why do you have to keep going back and forth, checking with your manager?" "Why can't you just give me the bottom-line price right off the bat?"" "'Cause, green pea, listen, if it truly was the bottom-line price i was giving them, they would still feel like they were getting fucked." "Because of the number one rule in the car business." "Sell on your feet." "Negotiate in your seat." "The customer always has to feel like he won, like he got himself a good deal." "It's one of the main reasons why we negotiate." "And trust me, he wants nothing more than to walk in the office on Monday and say, "those cocksuckers didn't get over on me." "I got over on them."" "Wow, man, you gotta be kidding me." "Really?" "665 a month?" "Come on." "Are you trying to screw me up the-- now, another reason we negotiate is we can pencil in high on the first round of numbers, because you never know." "You might get lucky, step on your own dick, and find the guy who's willing to pay it because of the number one rule." "The customer always want to feel like they won." "Sit on-- sell on your feet." "Negotiate in your seat." "You can always go down in price, green pea, but you can never, ever go back up." "You know there's three number-one rules, right?" "Mr. Stephens, I can fully appreciate that." "I'm looking at the ad myself, but you're comparing apples to oranges, Mr. brenner." "If you're looking at price, that's fine, but I gotta warn you..." "It's a widely known fact, Mrs. brown, that nice cars aren't cheap, and cheap cars aren't nice." "Sheri, I am sorry." "I am not showing any dark graphite metallic four-doors in stock." "Sure." "I would be happy to check for you." "Uh, can you call back in, say, 10 minutes?" "What the fuck are you doing?" "Put her on hold." "Sheri, can you, uh, hold for a second, please?" "Get the fuck up." "Go." "Get the..." "You wanna slit your own throat, it's best done with a knife." "Hey, sheri." "Mike Chamberlain here." "I'm one of the owners." "I apologize, but Ryan here is new, and, uh, he was mistakenly looking at an old inventory sheet." "If you'll give me a second to get the new one," "I think we might just have the car you're looking for." "Excellent." "I'll be right back." "I mean, what the fuck?" "Our biggest day, and i still gotta spoon-feed you nimrods." "You are weaker than surface lemonade." "Hey, I'm back." "Sorry 'bout that." "Now let me check here." "Ah, you know what?" "We do have one." "We have a dark graphite metallic four-door in stock." "Actually it looks like it was just dropped off this morning." "No kidding?" "I'm the only dealership in the city with one?" "Wow." "That doesn't surprise me, sheri, as I do have the largest inventory in the state." "What time would you like to get here?" "1:00." "1:00 would be great." "Yeah, that sounds perfect." "When you get here, just ask for Ryan, and I will personally see to it that he takes excellent care of you." "All right, sheri." "Wonderful." "Okay." "See you then." "Bye-bye." "Now log it." "So we do have the car?" "Yep, but something tells me it's gonna sell before she gets here." "Dick." "I call to verify any one of those and its shit, your first deal of the day is half." "Hey, Boyd, have you seen Scott?" "He's out back stocking in his trades." "All right, have him find me when he's back." "Hey, wait a minute." "Am I missing something here, man?" "'Cause I can't help but feel like I'm late for the prom." "No." "You sure about that?" "Yep." "Available sales to the showroom, please." "As I explained to this nice young man, and having recently lost my Edward," "I've had to do a lot of things on my own lately." "Oh, I am so sorry, Ann." "I can only imagine." "Yes." "And being a woman of faith, a never make a decision without having prayed on it first." "Well, believe me, Ann, I can more than appreciate that, having been raised catholic myself." "I can't recall a decision, be it big or small, that my mother didn't pray about." "Oh." "Rest her soul." "Oh." "Do you attend our lady of perpetual help?" "I do." "Oh." "I'm sorry." "I didn't know." "Oh, no, Ann, don't be." "In this business, we often have to work on Sundays, so I don't make it to mass near as much as I'd like." "I can understand that." "Thank you." "Which..." "You know, now that i think about it, um, if it wouldn't be too presumptuous and if you wouldn't mind," "I'd really like to pray with you about this." "Oh, really?" "Good lord knows i could use it." "Well, Mr. Chamberlain..." "Well, that would be nice." "Thank you." "Care to join us, George?" "Uh, sure." "Dear heavenly father, my savior, my lord, and my redeemer, once again, i call upon thee." "Tell me what to do, and thy will be done in this transaction." "Amen." "Amen." "Amen." "Heh." "And look at all the room in the back." "You're a catholic?" "You know the last three words in the Bible, George?" ""Get the money."" "Now you help a customer and close it, that deal's entirely yours." "Now, you help a customer and someone else closes it, they get half." "And spiffs?" "Oh, spiffs are easy." "That's all cash in fist." "First deal of the day pays 200, as does the last." "Now, hat trick, that's three cars sold in the same day, that's 300." "But the pièce de résistance-- heh--trunking someone, that's 100." "Trunking someone?" "Ah, if we're lucky." "Now, the three most important things that you'll learn in this business-- the number one rules." "Okay." "Circle jerks..." "Like that one..." "Are the reason why 5% of the guys in this business make 95% of the money." "They are a cancer, so stay out of 'em." "Second, the only person who cares about your success here more than you is me, and I mean that." "And last, but not least is the story of the lion and the gazelle." "Every morning in Africa, gazelle wakes up and knows it will have to outrun the fastest lion, or it will be killed." "And every morning in Africa, the lion wakes up and knows it will have to outrun the slowest gazelle, or it will starve to death." "So when the sun comes up, it doesn't matter whether you're a lion or a gazelle." "You better be running." "But, really, who wants to be a fucking gazelle?" "You stick with me," "I'll make you a fucking lion." "Coming?" "Yes." "I'm a lion." "$60,000 car, $80,000-- it's like, "pick a car, guy..."" "All right, today's your big day, green pea." "Yeah?" "Try not to get mauled." "I don't care what you guys say." "I'm next." "That's the way it is." "You're not next, Caleb." "I am, then Brady, then Jayson." "Bullshit." "I was out here first." "But then you left, which means you've lost your turn." "I'm having a bad month here, all right?" "Really, dude?" "I got bills to pay." "I got mouths to feed, okay, dude?" "You got mouths to feed?" "Seen Brady's fat-ass kid?" "I think his two-year-old's a diabetic already." "That's not cool, man." "So what do you think of all this?" "So far, so good." "I just hope I have what it takes to be a lion." "Mm, Christian showed you his paycheck, did he?" "Yeah." "That's insane." "Hmm." "It's also from 2007." "If I were you, I'd be careful." "Service, line two, please." "Why's that?" "Because lions are notorious for eating their young." "Caleb:" "That's bullshit." "Since when is grabbing a bite to eat cause for losing your turn?" "It's not, Caleb, but going inside is." "Look, if you were hungry, you should have just grabbed a fucking hot dog, guy." "Exactly." "Fuck you guys." "You know that shit's not kosher." "Aww." "Heathens." "Ohh." "So you lost your turn." "It's not like it can get any worse." "Then again, maybe it can." "Money time." "Money time, baby." "Money time." "Children, relax." "You're getting all worked up over nothing." "Oh, yeah?" "Why is that, Sharon?" "Because that is Edward, my realtor, my appointment." "Motherfucker." "Kid." "I suggest you boys all find a new profession." "What makes you say that?" "'Cause we just got played." "Shit." "Man." "There you go." "Oh, that one's not for you." "That's for your kids." "You coming?" "Yes, sir." "Boyd, Boyd, where's mark?" "Boyd, I asked you a question." "He's busy." "Doing what?" "I don't know." "It's not my day to watch him." "Fellas, where are your ties?" "I told 'em not to wear 'em." "Why?" "Are you aware of a change in policy regarding company attire that I'm not?" "'Cause it's Saturday, Reynolds." "We wear ties here every day, even on Saturdays, so go get 'em." "They left 'em at home." "Well, maybe they ought to go home and get 'em." "Come on." "They should be worried about selling cars and making money, Reynolds, not ties." "You might want to do the same." "Well, maybe you just better watch yourself." "Or what?" "Hey!" "Are we having another problem?" "No." "No, no problem at all." "I was just reminding your boy here about the, uh, dress code." "And I was just reminding this tripe that he better check himself, mark." "Check myself?" "What is this, amateur night at the Apollo?" "Just better make sure that your alligator mouth isn't writing checks that your lizard ass can't cash, Boyd, or you just might find yourself in the unemployment line..." "With Scott." "I'm this close, mark." "To what?" "When I get this new dealership, you're gonna be my general sales manager." "Do you really wanna jeopardize that over some fucking neanderthal in a pinstripe?" "Just focus on selling 300 cars." "I'll take care of him." "And that shit about Scott?" "What?" "He's talking out of his ass." "300 cars, Boyd." "That'd be too funny." "If you're not coming in here to work a deal or log an appointment, get the fuck out." "Thanks." "Hey, mark." "Take care of Scott yet?" "Look, man, sometimes the best thing you can do for a guy is fire him." "Some people have no business doing this, and oftentimes a little push is all it takes for them to realize it." "You really are a piece of shit, Reynolds." "I'm a piece of shit?" "I mean, correct me if I'm wrong, mark, but you're the one about to fire him." "Yeah, because you threw him under the bus." "No, because just like me, you know it's what you have to do to get what you want." "I am nothing like you." "Oh, you got that right." "You see, mark, some of us have to fight." "We can't all be members of the lucky sperm club, mark." "Fuck you." "Heh heh." "I am where I am because I busted my ass, unlike some people who get to just back-stab their way to the middle." "Don't kid yourself." "You are where you are because you got a phd, papa has a dealership, and for no other reason than that." "He doesn't have this place, and you're nothing, mark, just another old car dog." "Oh, Boyd said you wanted to see me." "Yeah." "Everything okay?" "Yeah." "Scott:" "Fucking Reynolds." "Look, Scott, i-- i know you're pissed." "Fucking-a, I'm pissed!" "I'm devastated." "I have done everything ever asked of me at this place." "Forgive me if i envisioned maybe a fucking parting watch or something." "Well, I..." "I don't know what to say, okay?" "I need this job, mark." "Yeah." "I need this job." "You know how hard it is out there right now?" "I'm having a baby, man." "I'm sorry." "I'm sorry." "This wasn't my decision." "I-- you know, I tried." "I..." "Look, I don't know what you want me to tell you, Scott." "I want you to tell me you're gonna try to do something." "I want you to tell me that the virtue of loyalty still means something at the giant Chamberlain auto team." "Tell me the sins of the father aren't passed down from generation to generation." "Reynolds:" "Yeah, trust me." "I've got the new store, and I will be making a shit-ton more money." "By the way, what's tripe?" "Just so there's no hard feelings and you understand when it happens, you utter the word "boy" again," "I'm gonna knock the fucking taste out your mouth." "You got that?" "Well, that's precisely what I'm counting on, Boyd." "See, that way, I won't have to waste the breath it takes to fire your black ass." "I'll slap your" "I hope this little meeting of the minds is about selling cars, gentlemen." "Oh, it is." "Boyd and I were just going over today's appointments." "Well, good." "When you're through, Ahmad's here." "I need you to deal with him." "Oh, we're done for now." "Boyd, how's the 300 looking, son?" "Good." "We have a good day lined up, sir." "Reynolds, I'll meet you out there." "Attaboy." "Ahmad:" "Come on, Reynolds." "The book cracks on this thing for 7,300." "And-- Don't even get me started on the color." "What the fuck is wrong with the color?" "People like to wear it, my friend." "They don't like to drive it." "I'll give you 6,800." "No, Ahmad, you like to wear it, and you're killing me." "7,800." "You're killing me." "That, that right here, too rich." "I'm just a lowly used-car wholesaler here." "Help me out." "Mm-hmm." "Too rich, my ass." "Look at your wrist." "It was a gift from my mother." "Oh, I got a gift for your mother, actually." "Ahmad." "Hi." "How are you?" "Good." "Mr. Chamberlain, how are things here at the giant Chamberlain auto team, huh?" "Oh, I can't complain." "Did you get your new store yet?" "Getting close." "That's funny, because I was just over at Phoenix, and they said the same thing." "I would expect that." "So where are we?" "Uh, nine cars for 153k." "And Reynolds told you that we're having a manufacturer's audit on Tuesday, so you can't pick up the cars until then?" "No." "No, he didn't." "It's all right." "I don't even have enough drivers for today anyway, so I'll just, uh-- I'll pick 'em up and pay for 'em then." "I'm sorry." "Ahmad, forgive me." "How's your dad?" "He's good." "He's good." "Thank you." "He should be up on his feet and back to work in no time." "Good." "I'm glad to hear that." "You're still up on bell road, right?" "Yep, still there." "You know, I remember when your dad came to me and asked me if he should buy that place." "Yes, and I'm sure he's forever grateful for all the advice you gave him." "Ah, I'm happy to help." "You know, must have been tough when you came here, Arizona, strange country." "You were this high." "You were washing cars for your dad." "I was gonna poach you from him." "Heh." "I'll be sure to let him know." "So what time would i be able to pick them up on Tuesday, then, huh?" "Actually, Ahmad, i have to ask a favor." "Um, I'd like you to pay for the cars today, but not pick them up until Tuesday." "It's nothing that your dad wouldn't do." "I'm confused here a little." "Are you asking me for a loan?" "No, I'm asking you for a return of a favor." "A favor?" "Mr. Chamberlain, I'm sorry." "There's a big difference between, you know, giving real-estate advice and loaning someone $150,000." "Heh heh." "Two days." "A loan, all the same." "And if my father were here, he would agree." "You know, when your dad and I first started out, there was such a thing as loyalty and allegiance." "It was good for business, still is." "Oh, yes." "Yes, I hear loyalty's big at the Chamberlain auto team." "Well, if that's the way you want to play it, you just go back up to your place on bell road, and you tell your dad that this business relationship is dead." "You understand, my friend?" "What an asshole." "Told you he wasn't like his old man." "Caleb:" "They seriously firing Scott?" "Certainly looks that way." "Who's Scott?" "Unbelievable." "Hey, how many times i gotta tell you?" "Go sell cars!" "Move!" "Hold up." "You okay?" "Look like you're about to go ufc and choke somebody out." "Reynolds." "But believe me, it's gonna involve more than choking." "Oh." "When it goes down, make sure I'm around." "This is about Scott, i take it." "What about him?" "Seriously?" "Shit, Reynolds been running his mouth to all the guys all week about Scott maybe getting..." "You know what?" "Fuck him, all right?" "He's just talking out of his ass." "Maybe, but if what appears to be happening is actually happening, he may have it right this time." "Take a seat." "Is everything all right?" "Yeah, I just need to fill you in on the new dealership." "So you know that we have to show the manufacturer we have $300,000 in escrow, but we only have 150 from payroll." "Reynolds was supposed to secure the other 150 through his relationship with Ahmad." "Ahmad?" "The guy who hates Reynolds?" "You know that, right?" "It was something that got by me." "I didn't see it coming." "So I need someone to step up." "Yeah." "Okay." "What do you need me to do?" "I need to know if you know anyone we can wholesale cars to," "150 grand worth, with the understanding that they pay for them today and that they can't take delivery until after the manufacturer's audit on Tuesday." "Of course." "Do you know anyone?" "Yeah." "Yeah, my buddy Russell." "He'll--he'll be able to help us out." "Russell?" "Yeah, Russell." "You're sure?" "I'm sure." "All right." "When he gets back to you, get back to me." "It's tough to run a store, mark." "And I hope you understand the decision to fire Scott was purely a business one." "You showed some steel today." "Maybe you do have what it takes." "Whoo!" "Good job." "You did a good job." "Good, George." "Hey." "All right, let's go." "Everyone out." "Come on." "Let's go." "Get out!" "Sell my car and get my..." "Hey, man, get the fuck out, man!" "Did you hear what I just said?" "Are you on that?" "I see it." "Damn." "Tell me you didn't." "He's having a baby, mark." "Yeah, I know that." "Thank you." "And you just gonna cut him loose?" "And what would you suggest I do, Boyd?" "I suggest you telling your father to go fuck himself." "How 'bout that?" "Shit, he might respect you then." "Well, in theory, that sounds wonderful, Boyd, but I'm not here to win the battle just to lose the war." "Spare me with the sun tzu shit." "And what's that supposed to mean?" "It means that you blew out a guy, all right, who's worked at this store for the past 20 fucking years." "Are you out of your mind, mark?" "Don't you realize..." "That every guy that works here, including myself, would have quit a long time ago, man, if they didn't respect you, okay?" "Mark, listen to me!" "Mark." "They believe you, not like your father, who they know don't give a shit about them, 'cause they know deep down inside that you care, and you go and you pull this shit." "Bullshit, Boyd!" "Most of these guys are here because we have the best payment plan in the city." "That's it." "You see any of them have my back in this morning's meeting until I told them how much money they stood to make?" "Speaking of, are they actually gonna get paid on Monday, or was that just some more bullshit that you're saying, mark?" "Look, I don't like how my father runs this place any more than you do, but I have a responsibility-- no, listen to me!" "Are they, or aren't they gonna get paid, mark?" "Don't bullshit me." "Don't fucking bullshit me." "Unbelievable, mark." "Boyd, listen to me, okay?" "If we don't get to 300 cars by 5:00 P.M. today, none of it is gonna matter, anyway, all right?" "Because nothing is gonna change." "Okay." "You're right." ""Okay"?" ""Okay"?" "What, are you and I not on the same page anymore?" "You know what?" "Go fuck yourself, mark." "Where do you think you're going?" "Look here, mark." "Look, you can lie to the customer, and you can lie to me, but you can't lie to yourself, man." "Mm." "And I know you're up in your head about your new car dealership and changing things, but the fact is..." "You're scared of your old man, and that's the reason why Scott got fired." "What?" "Little problem just showed up." "Yo, boss." "I need to speak to the boss right fucking now!" "You're not the owner, are you?" "No." "Shut it." "Mark:" "Excuse me." "Excuse me." "You wanna watch your mouth?" "Who the fuck are you?" "I'm the owner." "Oh, that's good." "I want to talk to you." "You know what?" "I bought a car here last night from her." "Yes, you did." "I don't want it." "Well, that makes two of us." "I know my fucking rights, so let's not play any games." "No, let's not, but first things first." "You swear at me again, and i will throw your fucking ass right out of my store." "Now, I was about to go outside and get a free hot dog and a coke." "What do you say you join me?" "If the price were right on this one, would you be willing to go colorblind?" "Like I told you on the phone this morning, Mr. Chamberlain," "I'm looking for dark graphite, not arctic silver." "And I can appreciate that, sheri, but" "I came to get the car that I drove for more than an hour to buy, a car, quite frankly, I'm beginning to doubt that you ever had." "Sheri, I assure you, it was here." "I mean, I personally put my hands on it just moments after we spoke." "Then where is it?" "Heh." "That's a good question." "Three-day consumer right of refusal in Arizona applies only to sales in which the seller solicits you at your place of residence, and I didn't come to your home, chief." "You came to mine." "Well, that's not exactly what my attorney told me." "Well, then you should fire him, 'cause he's wrong." "You know, it really doesn't matter, anyway, because you have your own return policy." "Wrong again." "I have an exchange policy." "Does this look like Walmart to you?" "And the answer may be, you know, that it sold in the time it took you to get here." "That's not uncommon in this business." "And if that is the case," "I deeply apologize, and I will take very good care of you..." "On one of these arctic silvers." "Like I told you-- but before we rush to judgment, let me check with one of my managers." "I mean, for all I know, it was sent out for a window tint or something." "Yeah, right." "Okay." "Let's head in." "You want a hot dog?" "Vegetarian." "Vegan hot dog?" "Hey, man, don't patronize me." "Then don't play stupid with me, Mr. mcmillen." "Come on, man." "You signed a contract." "You can't just unwind because your wife didn't give you permission." "Look, okay, I get it." "You came in yesterday without your wife, wanted to just look around, and then you happened to find something that you liked." "It's okay." "Hey, it happens, all right?" "You're not the first, and you're certainly not gonna be the last." "You know, this is why people hate buying cars." "Right, because it's our fault that you made a major purchase without talking to your wife first." "I can see how we'd be to blame for that." "Here." "I'll tell you what." "If it'll help smooth things over, why don't you have your wife call me?" "I'm serious." "Anytime, okay?" "Maybe-- no, I don't think so." "Think I'm gonna call the Attorney General." "I think this is a matter that he would like to discuss." "You know what?" "That is a great idea." "You should call him, and when you get Gary on the line," "I want you to ask him how Debra, his wife, is doing and how she's enjoying that new suburban she's driving, you know, the one she's borrowing from us." "Mr. mcmillen, you got a great car." "Enjoy it." "Want a hot dog?" "Nice work." "I have my moments." "Don't forget to hide that idiot's trade-in." "I don't want him getting any bright ideas." "I won't, just as long as you don't forget about your wife." "I-- i go to sleep, you're not home." "I get up, you're already gone." "And if we do manage to share a word, it almost always ends in a car deal." "Okay." "I..." "I hear you, all right?" "I do." "I'm listening, okay?" "But I really need you to hear me." "I need one more day-- okay, mark, this isn't about one more day." "This is about what's best for you taking priority over anyone or anything else." "I mean, this is about you choosing the store above our marriage, and that all doesn't change with one more day." "Ashley, I have been working my ass off-- you really think your dad's just gonna suddenly up and change his ways?" "No!" "But it doesn't matter." "Okay?" "It doesn't, because as soon as I have my new store, you have no idea." "Everything is gonna change for us, okay-- mark, that's the problem." "The new store shouldn't be the catalyst for things being different." "So what are you saying, ash?" "'Cause you lead a pretty good life." "I..." "And you know what, mark?" "Just once," "I wish you would talk to me like I'm your wife and not some customer, okay?" "No clichés, no number one rules, no whatever it takes, just once." "Yeah." "You're right." "Look" "Hey, mark, just wanted to let you know your dad's looking for you." "I..." "Malcolm, on P.A.:" "Mark to my office." "Mark to my office." "When I page you, it's for a reason." "I was handling heat." "I don't give a shit." "What about the 150 grand?" "Have you talked to Russell?" "Yes." "I spoke to him, and we're good." "He said he's personally deposit it on Monday." "And you were gonna tell me when?" "For the holidays?" "Maybe for my birthday?" "As a gift?" "Put a bow on it?" "I'm telling you now!" "For sure?" "Yes!" "He's one of my best friends!" "He's a used-car wholesaler." "I give you my word." "Your word?" "Good." "And what about the car that Scott gave away this morning?" "The barretts?" "She's coming in an hour." "I'll handle it." "Uh, you better." "'Cause contrary to what you think, this is not a charitable organization." "Now what about you?" "19 cars." "19 cars." "Better get back to work." "Thank you." "You're welcome." "Sheri, I assure you, no one's trying to bait and switch you, okay?" "But like I said, I'd be more than happy to give you 100 over cost on any other vehicle i have on stock." "No, I think I'm done with the runaround." "But I'll be sure to let the better business bureau know about your practices." "Then maybe next time you'll think twice about telling a customer you have a car in inventory when you don't." "Again, sheri, that wasn't the case at all." "Oh, well, i think it was." "And you'll be hearing from my senator as well." "Your senator?" "Heh." "Wow." "You know, usually customers threaten to sic the attorney general on me, but a senator, well played, sheri, really well played." "And what, I suppose you've got him on direct dial?" "You know, I put millions of dollars..." "Where are we at?" "Look right here." "...and I can't get him to return my calls, so good luck with that, sweetheart." "Hey, Reynolds, how's the selling coming?" "I hope that little bitch does call her senator." "Fix it." "Go." "Yo, boss, I got one." "There's a couple out there that just sold their old car, and they're looking for a new one." "Okay, relax." "Did they pick out a car yet?" "No, not yet." "I think they're looking" "Christian, please, can you take the puppy outside?" "Come on." "Let's get you outside before you piss yourself." "Fuck, yeah." "All right, everybody, listen up!" "It's 2:15, and we are sitting on 20 cars, which means we have less than three hours and 15 cars to go!" "That means there are 15 people in the great state of Arizona that are looking for you to connect them with a new vehicle." "What do you say we make that happen?" "Time to rock-'n'-roll!" "Let's go!" "Let's go!" "Hi." "What do you think, man?" "He said he wants to pay invoice." "Tell him when he rounds up $10 million, he can buy his own store and pay invoice for any car he likes, but until then, that's the price." "I'm making no money off of this deal, just so you know." "And I still have to pay these two guys commission." "You see 'em?" "All right?" "So do we got a deal?" "Safety and fuel economy, okay?" "25 mpg city..." "I think we have a match." "I love your hair with the color of this car." "How 'bout now?" "Watch and learn." "Just sold one to Katy Perry." "Woman:" "Oh!" "Same color." "Oh, my god." "It has Bluetooth..." "Fisher, hi." "Heard the divorce is final." "I have a lot of convertibles i think you'd be interested in." "What's that gonna cost us?" "No, it comes with the car, sweetie." "Yeah, sweetie, it comes with the car." "I was only able to--bam!" "Hey, let's go ring the big bell." "Singer:" "All good." "You know I got this..." "Come on." "Yeah." "Board it." "Singer:" "What?" "Extra?" "It'll be all good." "Don't..." "I love this car for you." "So what do we think?" "I love it." "I'll tell you after I see the numbers." "Nice rally." "I can't wait for that pep talk come Monday." "Save it." "We got a live one, jefe." "I got 'em downing l-tryptophan dogs as we speak, so I figure in about 15 minutes," "I'll have 'em right where I want 'em, comatose." "That's good, because right now, we are sitting at 299, so that means you don't let 'em leave." "We understand?" "Right." "All right." "Go get 'em." "Green pea." "Hey, what office are you in?" "Christian: 64-04." "Max, pull it up." "Christian:" "You know your finances better than I do, tom, and quite frankly, i don't see how we can get there." "I mean, look," "I have no problem giving you a great deal, but honestly i think we'd be lucky if we got anywhere near the 600 to 625 a month range." "Yeah, here's what you should know." "This is the last altima xl that we have in stock, tom, and it could be-- actually, I believe, the last one that we have in the entire state." "Actually, Christian, there's one out back." "It's in the-- it's in the back, right?" "The one with the defective motor that's being returned to the manufacturer." "Heh." "I should also let you know, tom, that a few of the other salesmen have confirmed appointments today on this very vehicle, and, jan, I mean, I would hate to see you lose it." "I mean, I know how much you love it." "Now, listen, if I could-- and I'm not saying that i can, but if I could, jan, split it with you and, let's say, get the payments to... 575 a month plus tax," "look at that." "Would you be willing to buy and drive today?" "I'm sorry, Christian." "$500 a month, or we're gonna have to pass." "Well, as certain as I am that 500 a month does not buy this car," "I don't make the decisions." "I just present the offers." "So sit tight, tom, and, uh, let me see what I can do." "Jan:" "Honey, I thought you said we'd go as high as 550 a month." "Tom:" "If we have to." "But there's no way in hell I'm telling him that." "If you ever open your mouth when I'm closing a deal, I will break your fucking neck." "Do you understand me?" "Yeah." "Motherfuck." "Tom: ..." "Just let me handle this, okay?" "I mean, this is how you play the game." "They always start real high, and then you gotta Jew 'em down." "Jan:" "You know I hate that." "All right, it's 100 bucks of my own money plus the store's 100 if Christian can trunk this prick." "Who wants in?" "In." "Throw 10 in on this asshole." "I got 20 on this anti-semite." "Let's do this." "Got 50 on it." "35." "Christian, take him down." "255, plus the store's 100 if you can trunk him, but we have to sell that car first." "Sharon." "Eh?" "Whoa, whoa." "Wait a minute." "I'm not turning these chumps." "Who said anything about turning them?" "Christian, you missed half the conversation on your way up to the sales tower." "Jan doesn't know it, but she just closed the deal for you." "Now, you two up for a little "playhouse 90"?" "Go get 'em." "Tom, jan, I'm sorry." "My boss said exactly what I thought he would." ""Christian, I have two confirmed appointments due any minute, both of whom have been quoted payments of $625 a month."" "Yeah, $625 a month." "That's what I said." "I said, "hell, no, boss." ""That will not fly." ""Jan and tom are good people." ""They'll give us referrals, repeat business." "I'm not gonna ask them to pay that." "You gotta do better."" "So just for you..." "This is what he said he could do." "Christian, I'm sorry, but $580 a month is still too high." "Christian, hi." "Sorry to interrupt, folks." "Do you have the keys to the xl?" "My customers are back." "To the xl?" "Um..." "Yeah." "They're right here." "I think it's done." "Good luck." "Good luck." "Thanks." "Um, I mean, sorry, jan." "I mean, this is the car business." "You win some, and unfortunately you lose some." "Wait." "Wait." "Uh..." "Would you say $550 a month?" "Hmm?" "I said... 580." "Board it." "Yes!" "Oh!" "Christian!" "Nice." "Christian." "Whoo!" "300." "Sweet pea." "Go get the paperwork off my dad's desk, would you?" "All right, green pea, what do you say we go pick up some loose change?" "Trunk him!" "Trunk!" "Trunk!" "Trunk!" "Trunk!" "Trunk!" "Trunk!" "Trunk!" "Trunk!" "Trunk!" "You could sleep in there." "It's unbelievable." "You could sleep." "You could go camping." "Yeah." "Oh, we've always wanted to do that." "I mean, hop in." "I mean, let me show you h-how big it is." "I mean, hop in." "Jan?" "Hop in there." "Yeah, come on." "I'm not with the cartel." "Go on, honey." "Hop in." "No, you hop in." "Yeah, you hop in." "Here." "Come on." "No." "He's kidding." "He's kidding." "Come on." "I want to show you how big that is, jan." "I mean, you put in there-- oh, my gosh." "How' bout that?" "It--it is roomy." "It's so roomy." "Would you get out of there, please?" "Honey..." "Get out." "Come on." "Hey, tom, get in there with your wife." "That's enough." "Ah, I'll hop in." "I'll hop in--okay." "No." "All right." "There--it is..." "Look at that." "You just get in there." "Just--that's.." "Look how much room you have." "There." "Are you happy?" "Look at that." "It's like being on a date." "Tom:" "Hey!" "Right now!" "Jan:" "Excuse me." "Hey, give-- that is not funny." "Just wait till i sign the paperwork, and then you pull this kind of stunt?" "Come on." "Honey, relax." "It was just a little funny." "Hey, how did it go with the Mercedes guy?" "Already boarded." "Everything okay?" "Yeah." "Yeah." "Other than my old man moving the bar on me." "Yeah." "Yeah." "Everything's fine." "That's not exactly what I was talking about." "Yeah, I know exactly what you were talking about, Sharon." "I just don't want to get into it with you." "Ah." "Come on." "Sharon-- what?" "Oh, yeah." "I know." "You got a lot on your plate right now." "You think?" "Yeah." "All she's asking is for you to make her and your marriage a priority." "Stop." "She's here grasping at straws, trying everything she can to keep your marriage together, and what you manage to do is belittle her." "Belittle?" "How?" "How am i belittling her?" "I'm surprised, after everything you've put her through in the last three years that you haven't already come home and found your shit in the driveway." "She should be the most important thing in your life." "She is." "Act like it." "Because we all have a breaking point, and I'm pretty sure Ashley's very close to hers." "You gotta trust me." "I know that look." "What look?" "When you left her there sitting alone." "It's the same look i gave my ex..." "Right before he became my ex." "Good afternoon." "Good afternoon." "Welcome to the Chamberlain auto team." "Thank you." "Someone I can help you find?" "Christian, please." "Sure." "Right this way." "And what about the car that Scott gave away this morning?" "Is this the mother from Christian's two-car deal?" "Christian:" "Trust me." "Deal's done." "Closed?" "Have I ever let you down?" "'Cause I have a number that I need to hit by the end of the day." "Ashley is threatening to leave." "Apparently you're confusing me with someone who gives a shit." "If I hit that number, then everything is gonna be completely different for you and me." "300 cars, Boyd." "Mark, listen to me." "Don't bullshit me." "I'm not unwinding shit, not today." "Mark, you hit 300, and that new dealership is yours." "What do you need me to do?" "Whatever it takes." "Mark:" "Hi." "So sorry to interrupt." "Ms. Barrett, I'm mark Chamberlain, the owner." "Oh." "Great to meet you." "Hi, Nikki." "Hi." "Nice to meet you." "Listen, I just wanted to come down and personally thank you both for your business." "Um, do you have a minute?" "Sure, sure." "You'll be okay for a minute." "Yeah." "Okay." "Yeah, just this way." "Okay." "Thank you so much." "Mr. Chamberlain?" "$100 more a month?" "You're joking, right, because that's not what we agreed to last night." "We made a deal, and a deal is a deal." "I know you have month-end sales objectives." "I'm in sales, too." "We take short sales all the time." "I just can't take a deal this short." "Now, that being said, i want to do whatever it takes" "I'm sorry to hear you say that, Mr. Chamberlain, because not only have you lost my deal today, you've lost my daughter's." "Okay, Mrs. Barrett, please-- sorry to interrupt, mark, but we need to talk." "No, no, no." "Not right now." "No, seriously, we need to talk." "Boyd, give me a minute." "Okay." "All right." "My daughter and i will be happy to take our business somewhere else." "Okay, Mrs. Barrett, i completely own this mistake." "I know it's asking a lot, but I would really appreciate the opportunity to at least try and make this deal work." "Okay." "So let me see." "Okay, I see you-- you've been looking at the vehicle with the suede leather seats." "Is that right?" "That's right." "Great." "And the panoramic sunroof." "Yes." "Nice." "And the-- the premium sound." "Yes." "I have to admit, it is a nice vehicle." "I know." "That's why i bought it." "Or thought i bought it." "I assume that Christian took you out on a test drive, right?" "He did." "Around the block, or, um, he let you open it up on the freeway?" "The freeway." "That's good." "That's great." "You know, obviously we're not supposed to do that for insurance reasons, but I'm glad that Christian was taking good care of you, because truly that is the only way" "Mr. Chamberlain, I'm a busy woman." "Do you have an offer to make?" "Mrs. Barrett, i appreciate how patient you're being with me here, but the odds of you finding another white limited edition Chevy Tahoe with all of these features is pretty small." "To be honest, finding any white limited edition SUV in the state of Arizona right now is practically impossible." "I know the competition." "I know their inventory." "You go to any dealership right now, and I promise you you're not gonna find" "Mr. Chamberlain-- you're obviously a very successful businesswoman, Mrs. Barrett, and I am not trying to pull one over on you here." "I am just trying to make sure that you have all of the facts before you make your decision." "Now obviously as a successful businesswoman, you know more than most that time is money, and I'm not just trying to save you time here." "I'm actually saving you money." "Oh, yeah?" "How do you figure?" "What's your current monthly car payment right now?" "$600 a month." "$600 a month, and that's on a car that's about a year out of warranty, right?" "That's right." "Okay, so in that short amount of time, how much do you think you've spent on maintenance, repairs?" "500 bucks?" "Try more like 1,000, which is why I'm trying to get rid of it." "Right." "And I bet you haven't budgeted for that thousand, right?" "Because nobody does ever, including me, by the way, and I work in the business." "So you take that $1,000, and then you divide it by 12 months, what do you get?" "$83." "And 33 cents, on top of the monthly payment." "With all due respect, Mrs. Barrett," "I'm actually saving you money." "That's a fair point." "I see you're a coffee drinker." "My addiction..." "Triple soy lattes, extra hot." "You?" "Large double-caff, extra hot." "Look, I'm just having a good time here, but with the $83 i just saved you, that's what," "16 free large double-caff lattes?" "Extra hot." "Listen, Mr. Chamberlain, you're making some really good points here, but I really don't like being-- taken advantage of." "I know." "You know that land they're clearing down by Greenway on the 101?" "Yeah." "They're clearing that for a new dealership." "My new dealership." "Look, Mrs. Barrett," "I know how people feel about car salesmen." "Most of the time, i completely understand." "I can't tell you how much I wanna build something different..." "A place where something like this doesn't have to happen." "I want to build a place where I don't have to let go of one of my best guys because of it." "You might not believe this, but I want to build a dealership that's..." "Based on, you know, relationships, and not just in the short term, but I want to take care of your daughter and your daughter's daughter." "I want you to come to me every time you want to buy a car, not because you feel like you have to, but because you want to." "You know, I'm married, hopefully starting a family soon, so I get it." "And that's why I really, really want to do business with you here today." "So what do you say?" "Oh, yeah, aerobics, jazzercise, i mean, high impact-- mark:" "Tyler." "Do you know where Christian is?" "Yeah, I think, um-- I'm not sure." "Okay." "It's fine." "Uh, you know where detail is, right?" "Could you please grab Mrs. Barrett's new SUV and take it over there?" "Yes, sir." "Thank you." "Mrs. Barrett-- please, Nancy." "Nancy." "Such a pleasure." "And, please, once the new store is finished, come by, and pop in." "We'll grab one of those lattes." "It's a deal." "Thank you so much, mark." "Take care." "Nancy:" "All right." "You know that puts me at 30, right?" "And how do you get to 30?" "Closed the one earlier today." "Right." "Then the two-car deal here." "Which I really shouldn't count, but go on." "Plus the one i just wrapped up with jan and tom." "Bonus time, baby." "You mean the half that you wrapped up with jan and tom." "No, the guy I trunked." "With green pea." "Yeah, I'm no mathematician, but I'm pretty sure that 26 plus 3 1/2, yeah." "Yeah, that doesn't equal 30." "Sorry, chief." "Sharing is caring. 29 1/2." "Sorry, man." "Mm." "Nothing like half a deal costing you, what, two, three grand?" "There he is." "So how often does that happen, huh?" "First day on the job, and not only do I sell a car, but I trunk somebody?" "Whew." "Green pea-- nah, it's Tyler now." "I remember mark saying specifically" "I got a name once I sold a car." "Right." "And speaking of remembering, do you remember that little story this morning" "I told you about the lion and the gazelle?" "Oh, yeah." "What about it?" "Because there's one part of the story, ahh, I completely left out." "Yeah." "What's that?" "In every lion pride, there's a king." "I already knew that." "Right." "But what you didn't know is that the king..." "Always eats first." "Is that just another number one rule?" "Jump up and down for me." "Jump up and down." "No, seriously." "Come on." "Jump up and down." "It's cool." "There you go." "Ah, come on." "Jump." "I know." "Good." "Now that your balls have dropped," "I can explain to you the reason for our lesson." "There is no number one rule." "Okay?" "It changes to fit the circumstances." "Whatever it takes, Tyler." "Excuse me." "Can I help you?" "That depends." "Are you mark Chamberlain?" "I am." "Then, yes, you can." "I assume this is in regards to Mr. mcmillen, and we already spoke this afternoon, so I'm afraid I'm gonna have to refer you to my attorney." "Mr. Chamberlain, i have no idea who our Mr. mcmillen is." "However, I do represent someone else, and you, sir, have been served." "Have a great day." "Sometime they're doing this next week." "What do you think?" "Yeah?" "Yeah, Sharon told me." "Look, sorry, man, but when you started selling everybody out, all for the shot at a store-- man, this wasn't just about a store." "Then what was it, mark?" "You know, when I was about 9 or 10 years old," "I used to, uh, sleep over at my best friend's house." "Fucking-- fucking tough as nails, runt of a kid..." "Whose dad used to beat the shit out of him pretty regularly." "Black and blue, welts, the works." "And as horrific as that was..." "It wasn't the craziest thing, because the craziest thing was this kid would walk around his house all the time with his shirt off..." "Like those bruises were a badge of honor." "And I'd ask him." "I'd say--I'd say, "why are you doing this?" "Why not just run away?"" "You know what he said to me?" "He said, "he's my father, mark."" ""If I do that, he wins."" "But he's my father, Boyd." "And I've taken my own beatings, all right?" "But today i made 300 cars happen." "Today, I got my own store." "Today, I've won." "But I just--i would expect you of all people to understand that." "I do, mark." "But I told you that when I was 10." "You gotta be kidding me, man." "Steve:" "Boy, we just received the numbers, Mr. Chamberlain, and I have to say that is quite a day you guys put together." "Well, I know." "I know." "What can I say?" "Mark's a comer." "He'll own his own store someday." "Well, it looks to me like we're all set for Monday, huh?" "Yes, sir." "I'll have the $300,000 in escrow first thing Monday morning, and we're just finishing putting the financing together." "Well, that's fantastic." "I gotta hand it to you and--and mark and everybody at the dealership." "You guys have really knocked one out of the park this time." "On behalf of the manufacturers," "I have to tell you..." "Looking for this?" "...earned this new dealership, and I look forward to coming down and breaking it in" "Steve, I gotta call you back." "You know, for the past 20 years," "I have done nothing but everything you ever told me to." "Scrubbing toilets." "Picking up cigarette butts." "Withholding payment..." "Firing Scott." "And every fucking thing in between, and this..." "This is how you repay me?" "With some bullshit promise of a store so that I can grind on these guys because they won't work for a lowlife piece of shit like this?" "You lie to me, you use me, and then you fuck me?" "Who are you all of a sudden," "Saint mark the apostle?" "You have the audacity to come in here with your righteous indignation and preach to me about using and lying to people?" "What do you think you've done all day today?" "You lie and used every one of those guys out there." "No, what I did, i did to push them." "I wanted them to be better salesmen!" "Who do you think you're talking to?" "You may have peddled that to--to your wife and to Boyd, but I'm sure as hell not buying it." "I mean, you can rationalize it all you want, but you did what you did for the same reason i do what I do, self-interest, nothing more, nothing less." "And that's what I needed to know, were you willing to do whatever it takes." "Even if it means screwing over your own son?" "Now you got it!" "What if I'm not willing to do that?" "That's why your name is not on this piece of paper and, I'm sad to say, you will never own your own dealership, certainly not the new one." "Yeah." "Well, I guess that makes two of us, because neither will you." "How do you figure?" "The way I see it, you're still 150 grand short, old man." "Oh, that's what I'm talking about!" "Where--where has this mark been for the last 20 years, huh?" "Are you saying what i think you're saying, that you want to negotiate?" "Let's negotiate." "Who said anything about negotiating?" "I quit." "No, I don't think you're gonna walk away, mark." "Nah." "You need to get real, son." "Fuck you, dad." "That's good." "I like that." "Now, are we gonna keep jacking each other off, or do you want to do some business?" "Business?" "What do you want?" "51% ownership, 5% gross." "5%, that's funny." "I'm not finished." "I take my own guys, and this motherfucker never sets foot on my lot ever." "Deal." "But just so you know how the business works, that 5% has to come from somewhere, so if you want to wrap this up right now, here's what you're gonna do." "You are gonna walk into that sales tower, and you're gonna tell those guys that not only are they not getting their paychecks Monday, but there is a new pay plan and you are reducing their commissions..." "By 5%." "You do that, and you're a dealer, son." "You can't be serious." "And with ash out of the way, you'll finally have time to do it right." "Taking long enough." "What the fuck?" "!" "We had a deal!" "Relax." "We still do." "Do you think" "I was actually going to give him the new store?" "He signed it." "Rule number one in the car business." "Things change." "Reynolds:" "So he's not getting the store?" "Fuck, no." "I just wanted to make sure we got that other 150 grand from his buddy Russell." "What happens when he finds out?" "What's he gonna do, leave?" "Russell." "Hey." "Yeah." "Thanks for calling me back so quick." "No, that's what we need to talk about." "It, uh, looks like plans have changed a little bit." "No." "No, I won't be needing that money after all." "Am I sure?" "Yeah." "Yeah, I'm sure." "Fuck!" "Out of my way, bitches!" "Go handle it!" "Go!" "Fuck." "Watch out!" "Dough, dough, money, baby." "Get out of my way." "Whoa." "Hey." "Money." "ah, okay." "Hey." "Thank you, boss." "Thank you." "Reynolds:" "All right, all right, enough!" "Listen up!" "Listen up!" "I want all that money back." "And you can forget about getting your checks on Monday, because this motherfucker doesn't work here anymore." "What?" "What?" "Heh." "Whoa." "Hold on." "Hold on." "Whoa, whoa, whoa, whoa, whoa, whoa." "Fuck him, mark." "Fuck him." "He's not worth it." "That's what I thought, you pussy." "Ohh!" "Ohh!" "Nice!" "Cash that check, motherfucker." "down goes Frazier." "Oh, yeah, the call on 64-01, that's for you, dick." "I'll be praying for you, Mike." "What the fuck are you looking at?" "Mike Reynolds, line two." "Mike Reynolds, line two." "Mike Reynolds, line two." "This is Mike." "Woman:" "Yes, hello, Mike." "I need to speak to the owner." "Would that be you?" "Yes." "Yes, i am the owner." "Good." "I have a call from senator Mitch waters' office." "The senator is very eager to speak with you." "Hold, please." "Waters:" "Mr. Chamberlain." "Yes, senator." "I heard you had the pleasure of meeting my daughter sheri at your dealership today." "Mark:" "Every car dog who's ever had the questionable fortune of sitting through one of those seemingly endless sales training seminars likely had some hotshot sales guru insist that they absolutely had to read og mandino's classic book," ""the greatest salesman in the world,"" "and you can imagine how many car dogs actually read it." "And while it may not have the answers to everything sales," "I do remember one part that was pretty good." "It went something like this" ""no, my son, do not aspire for wealth," ""and labor not only to be rich." ""Strive instead for happiness," ""to be loved and to love," ""and most important, to acquire peace of mind and Serenity."" "The funny thing is the hotshot sales guru who gave me that book..." "Ashley." "My old man." "Ashley:" "What do you want, mark?" "I want to tell you I'm sorry." "I'm hoping we can still have dinner." "5:00, right?"