"Lemonis:" "TONIGHT ON "THE PROFIT"..." "Andreas:" "MEAT IN THE GYRO?" "Lemonis:" "...MY BIG FAT GREEK GYRO" "IS A SMALL FRANCHISE" "WITH A GROWING FOOTPRINT." "ARE YOU GUYS STILL IN LOVE" "WITH THIS BUSINESS?" "Mike:" "I AM." "Kathleen:" "I AM." "Lemonis:" "ALREADY, THERE ARE" "FIVE LOCATIONS UP AND RUNNING." "HOW LONG HAVE YOU BEEN HERE?" "Jace:" "A LITTLE OVER 3 YEARS." "Lemonis:" "AND AS THE BUSINESS" "HAS GROWN, SO HAVE THE PROBLEMS." "Mike:" "YOU'RE MY PARTNER." "YOU CAN PICK UP THE SLACK," "AS WELL." "Kathleen:" "YOU'RE GONNA PUT IT ON ME NOW?" "Lemonis:" "HUSBAND-AND-WIFE TEAM" "WHO STARTED IT" "HAVE NO IDEA HOW TO RUN IT." "Rich:" "I'VE LOST RESPECT FOR MIKE" "AS AN INDIVIDUAL." "Lemonis:" "THEIR FOOD MISSES THE MARK." "THEY'RE ACTUALLY TERRIBLE." "Andreas:" "YOU DON'T LIKE THEM?" "Lemonis:" "NO." "THEIR BRANDING" "IS ALL OVER THE PLACE." "HAMBURGERS AND HOT DOGS?" "AND THE FRANCHISEES" "AREN'T GETTING ANYTHING CLOSE" "TO THE HELP THEY NEED." "Kane:" "THE ONLY HELP" "WE EVER GOT FROM THEM" "WAS ON THE FIRST OF THE MONTH," "THEY CAME AND PICKED UP" "THEIR ROYALTY CHECK." "Lemonis:" "FOR THIS BUSINESS TO SURVIVE," "I'LL HAVE TO PUT A CLEAR PROCESS" "IN PLACE AND FIX WHAT'S BROKEN." "YOU CAN'T TELL SOMEBODY ELSE" "HOW TO RUN THEIR HOUSE" "WHEN YOU CAN'T RUN" "YOUR OWN HOUSE RIGHT." "OTHERWISE, THIS WOULD-BE EMPIRE" "WILL BE A BIG, FAT BUST." "Kathleen:" "TELL HIM," ""THIS IS MY LIVELIHOOD."" "Lemonis:" "MY NAME IS MARCUS LEMONIS," "AND I FIX FAILING BUSINESSES." "IF YOU DON'T LIKE MONEY," "DON'T FOLLOW MY PROCESS." "I MAKE THE TOUGH DECISIONS." "WE'RE CLOSING THE STORE." "WE'RE DONE." "I'M NOT TALKING ABOUT IT" "ANYMORE." "I BACK THEM UP," "SPENDING MY OWN MONEY." "IT'S NOT ALWAYS PRETTY..." "Man:" "PERFECT FLAVOR." "Lemonis:" "...BUT THIS IS BUSINESS." "YOU GOT TO TRUST THE PROCESS." "I DO IT TO SAVE JOBS," "AND I DO IT TO MAKE MONEY." "THANKS FOR YOUR BUSINESS." "THIS IS "THE PROFIT."" "JUST ABOUT 15 MILES" "SOUTH OF PITTSBURGH" "IN A SMALL TOWN" "CALLED McMURRAY, PENNSYLVANIA," "THERE'S A FAST CASUAL RESTAURANT" "KNOWN AS MY BIG FAT GREEK GYRO." "Michael:" "WHAT CAN I GET FOR YOU?" "Woman:" "GYRO AND FRIES." "Lemonis:" "HUSBAND AND WIFE MIKE FERENCE" "AND KATHLEEN KAMOYEROU..." "Kathleen:" "THEY PREFER OUR SAUCE." "Lemonis: ..." "STARTED THE BUSINESS 10 YEARS AGO." "KATHLEEN'S PARENTS EMIGRATED" "FROM GREECE." "Man:" "WE USED TO MAKE THE GYRO" "BY HAND." "Lemonis:" "AND SHE WANTED" "TO CELEBRATE THE CULTURE" "AND ENJOY THE FOOD" "SHE GREW UP WITH." "Man:" "IT'S ONE OF THE BEST." "PERIOD." "Lemonis:" "AND MIKE WANTED" "TO TURN THE GYRO" "INTO THE NEXT BIG THING" "IN FAST CASUAL DINING." "THEY'VE ALREADY SOLD" "FOUR FRANCHISES" "AROUND" "THE GREATER PITTSBURGH AREA." "Andreas:" "IF YOU COULD" "JUST SIGN THAT FOR ME." "Lemonis:" "AND NOW KATHLEEN'S" "SONS, MICHAEL AND ANDREAS," "ARE IN THE PROCESS OF BUYING" "THE ORIGINAL FLAGSHIP STORE." "Andreas:" "IT'S WHAT HAPPENS WHEN YOU GOT" "TWO YOUNG, STRONG BULLS" "WHO ARE READY TO TAKE THE HORNS." "Lemonis:" "BUT THE FRANCHISES" "ARE UNDER-PERFORMING," "AND THERE'S CONFUSION" "ABOUT HOW TO GROW." "Andreas:" "MIKE " " HE'S NOT INVOLVED." "Lemonis:" "I LOVE THE CONCEPT," "AND MY DAD IS GREEK," "AND I'VE ALWAYS WANTED" "TO FIND AN OPPORTUNITY" "TO SHARE MY CULTURE." "IF THIS FAMILY TAKES MY LEAD," "I BELIEVE WE CAN TAKE THIS" "FRANCHISE TO THE NEXT LEVEL." "HEY, HOW ARE YOU?" "Andreas:" "GOOD." "HOW ARE YOU?" "Lemonis:" "I'M MARCUS." "Andreas:" "I'M ANDREAS." "Lemonis:" "NICE TO MEET YOU." "Andreas:" "NICE TO MEET YOU." "Lemonis:" "IT WAS KIND OF HARD TO FIND." "Andreas:" "YEAH, IT IS." "IT'S A HIDDEN TREASURE." "THIS IS MY MOTHER." "Lemonis: [ SPEAKS GREEK ]" "Andreas: [ SPEAKS GREEK ]" "THIS IS MY BROTHER, MICHAEL," "BY THE WAY." "Lemonis:" "HOW YOU DOING, MICHAEL?" "Andreas:" "THIS IS MY STEPDAD." "THIS IS BIG MIKE." "Mike:" "MIKE FERENCE." "Lemonis:" "HOW YOU DOING, MIKE?" "Michael:" "MY PLEASURE." "Lemonis:" "NICE TO MEET YOU." "I'M MARCUS." "Mike:" "PLEASED TO MEET YOU." "Andreas:" "COME ON IN." "Lemonis:" "YOU GUYS ARE MARRIED." "Mike:" "WE ARE." "Lemonis:" "SO, YOU OWN" "THE BUSINESS TOGETHER." "Kathleen:" "TOGETHER." "WE'RE PARTNERS." "Mike:" "AND THEN WE'RE GONNA" "CONCENTRATE" "HOPEFULLY MORE ON FRANCHISES." "Lemonis:" "LEGITIMATE FRANCHISES?" "Mike:" "LEGITIMATE FRANCHISES." "THEY ACTUALLY HAVE" "A 10-YEAR FRANCHISE AGREEMENT" "WITH US WHERE THEY PAY" "AN UP-FRONT FEE." "Lemonis:" "HOW MUCH WAS THAT?" "Mike:" "IT'S $10,000 PER STORE." "AND THEN THEY PAY" "AN ONGOING ROYALTY FEE, AS WELL." "Lemonis:" "OKAY." "FRANCHISING IS AN INCREDIBLY" "ATTRACTIVE BUSINESS MODEL" "BECAUSE IT ALLOWS YOU" "TO GET PAID" "ONCE YOU PERFECT A CONCEPT." "MY BIG FAT GREEK GYRO" "ONLY GETS ABOUT $10,000" "WHEN THEY SIGN UP" "A NEW FRANCHISE." "IN SUCCESS," "THAT FEE COULD GROW MUCH HIGHER." "BETTER STILL," "EACH OF YOUR FRANCHISEES" "PAY THE OWNER A ROYALTY" "ON A MONTHLY BASIS." "THAT COULD BE ANYWHERE" "BETWEEN 4% AND 12%" "OF YOUR MONTHLY SALES." "Mike:" "RIGHT NOW WE'RE MAKING" "ABOUT $60,000, $65,000" "ANNUALLY ON ROYALTIES." "Lemonis:" "THEY PAY AN UP-FRONT FEE." "Mike:" "CORRECT." "Lemonis:" "YOU CONTROL THE BRANDING." "Mike:" "CORRECT." "Lemonis:" "WHO PICKS THE LOCATIONS?" "WHO GOES OUT AND VETS IT" "'CAUSE IT'S YOUR BRAND?" "Mike:" "I DO." "Lemonis:" "WHO DEVELOPED THE MENU?" "Kathleen:" "WE DID." "Lemonis:" "I WAS GONNA TAKE A TRIP" "TO GREECE THIS SUMMER," "AND I'M LOOKING" "FOR TATER TOTS..." "CHEESE STICKS," "CHEDDAR BALLS, MUSHROOMS." "HUMMUS ISN'T GREEK." "Andreas:" "LEBANESE." "Lemonis:" "WHAT DO YOU ACTUALLY" "MAKE YOURSELF?" "Mike:" "WE HAVE THE TRADITIONAL GYRO." "WE HAVE STEAK." "WE HAVE FRESH CHICKEN." "AND THEN WE HAVE SOUVLAKI," "WHICH IS A PORK." "AND YOU CAN EITHER HAVE A" "SANDWICH, A SALAD, OR A PLATTER." "Lemonis:" "DO YOU KNOW HOW TO" "HAND-ROLL GRAPE LEAVES?" "Mike:" "ABSOLUTELY, WE DO." "Kathleen:" "YEAH, BUT WE BUY THEM FROZEN." "Mike:" "WE DON'T HAVE" "THE SQUARE FOOTAGE FOR IT." "Kathleen:" "YEAH, YOU CAN'T " "DID YOU SEE OUR KITCHEN?" "Mike:" "HERE," "WE'LL SHOW YOU THE KITCHEN." "YOU'LL GET" "A BETTER UNDERSTANDING." "Kathleen:" "THIS IS OUR KITCHEN." "Lemonis:" "WHAT KITCHEN?" "Mike:" "IT'S A BROOM CLOSET" "WITH A REFRIGERATOR." "Lemonis:" "YOU GUYS SAID YOU WERE" "TAKING ME INTO THE KITCHEN." "Mike:" "WE WERE BEING FACETIOUS." "Lemonis:" "OH." "[ LAUGHTER ]" "A LOT OF FROZEN STUFF." "THIS FOOD BARELY QUALIFIES" "AS GREEK." "AND WORSE OFF, MOST OF IT'S" "NOT EVEN MADE FRESH." "SPANAKOPITA'S FROZEN?" "YOU BUY IT FROZEN?" "Kathleen:" "YES." "Lemonis:" "I'M GONNA TEACH YOU" "HOW TO MAKE SOME." "I DON'T CARE" "HOW SMALL THE KITCHEN IS." "YOU WANT TO HAVE" "A GOOD BUSINESS?" "DON'T SERVE FOOD" "OUT OF THE FREEZER." "I DON'T KNOW ANY GREEKS," "AT LEAST MY YIA-YIA AND MY AUNTS" "AND UNCLES " "THEY'RE NOT GETTING SPANAKOPITA" "OUT OF THE FREEZER, RIGHT?" "FROZEN FOOD IS NEVER GONNA BE" "AS TASTY AS FRESH FOOD." "AND, IN FACT," "IT'S A LOT MORE EXPENSIVE." "BUYING FROZEN FRIES" "FROM A DISTRIBUTOR" "COSTS MY BIG FAT GREEK GYRO 48 CENTS PER SERVING." "BUT IF THEY BUY RAW POTATOES" "AND PREPARE THE FRIES" "THEMSELVES," "THAT COST DROPS NEARLY 71%" "TO 14 CENTS PER SERVING." "IF THEY SELL 200 ORDERS OF FRIES" "EVERY DAY," "THEY'VE JUST EARNED" "AN ADDITIONAL $68 FOR THAT DAY." "AND OVER THE COURSE OF A YEAR," "THAT'S ALMOST $25,000." "THAT'S MONEY IN THE BANK." "FROZEN GRAPE LEAVES." "Lemonis:" "THEY TASTE..." "THEY'RE ACTUALLY TERRIBLE." "Andreas:" "YOU DON'T LIKE THEM?" "Lemonis:" "NO." "DO YOU?" "Michael:" "I CAN'T EAT THEM LIKE THAT." "Lemonis:" "FOR A RESTAURANT" "TO BE SUCCESSFUL," "THEY NEED TO MANAGE" "THEIR FOOD COSTS." "I'M WONDERING" "IF MIKE AND KATHLEEN KNOW" "HOW TO MAKE HEALTHY MARGINS" "FROM THEIR BIGGEST SELLER " "THE GYRO SANDWICH." "WHAT DOES THIS ACTUALLY COST?" "Mike:" "ABOUT 16 CENTS APIECE." "Lemonis:" "HOW MUCH IS THE FOIL?" "Mike:" "FOIL'S ABOUT 4 CENTS APIECE, SO WE HAVE..." "Lemonis:" "16 CENTS FOR THE BREAD," "4 CENTS FOR THE FOIL." "Mike:" "CORRECT." "WE'RE PUTTING ABOUT $1.20 WORTH" "OF MEAT ON THERE." "Lemonis:" "OKAY, HOW MUCH IS THAT SAUCE?" "Mike:" "IT'S ABOUT 22 CENTS TO MAKE." "Lemonis:" "SO NOW I'M AT $1.52?" "Mike:" "MM-HMM." "Lemonis:" "OKAY, WHAT'S NEXT?" "Mike:" "THEN WE'RE GONNA SPRINKLE" "A LITTLE BIT OF ONION." "Lemonis:" "OKAY." "WHAT ELSE?" "Mike:" "AND THEN LETTUCE," "AND THEN TOMATO, AS WELL." "Lemonis:" "WE'RE AT $1.52 NOW." "HOW MUCH DOES THE LETTUCE," "ONION, AND TOMATO COST?" "Mike:" "PROBABLY ABOUT 9 TO 10 CENTS." "Lemonis:" "SO WE'RE AT $1.62." "Mike:" "CORRECT." "Lemonis:" "WHAT DO YOU SELL THIS FOR?" "Mike:" "WE SELL IT FOR $7.50." "Lemonis:" "OKAY." "IT APPEARS AS THOUGH IT COSTS" "ABOUT $1.62" "TO MAKE A GYRO SANDWICH." "AND THEY SELL IT FOR $7.50," "A 78% MARGIN." "NOW, I KNOW THE OTHER PRODUCTS" "THAT ARE FROZEN" "AND SOURCED" "FROM OTHER MANUFACTURERS " "THEY DON'T COME" "WITH THE SAME MARGINS," "WHICH IS ALL THE MORE REASON" "TO ADD MORE FRESH, HOMEMADE," "AUTHENTIC ITEMS." "WHO CAME UP WITH THE NAME?" "Kathleen:" "YOU DID." "Mike:" "YEAH, I DID." "Kathleen:" "WE HAVE ISSUES" "WITH THE NAME, TOO." "Lemonis:" "WHAT ARE THE ISSUES?" "Mike:" "WELL, THERE WAS A COMPANY" "IN CALIFORNIA" "THAT ACTUALLY TRADEMARKED" ""MY BIG FAT GREEK."" "Lemonis:" "YOU EVER HAD" "ANY DIALOGUE WITH THEM?" "Mike:" "ONE E-MAIL CONVERSATION." "Lemonis:" "NO PHONE CALL." "Mike:" "NO." "IT WAS VERY SHORT" "AND VERY BRIEF." "Lemonis: "GO POUND SAND." "YOU GO POUND SAND."" "Mike:" "PRETTY MUCH." "Lemonis:" "NORMALLY, WHEN THERE'S" "A TRADEMARK DISPUTE IN A NAME," "IT'S SOMETHING" "YOU CAN WORK THROUGH," "ESPECIALLY" "IF IT'S A SINGLE LOCATION." "BUT IN THIS CASE," "WE'VE SOLD THE RIGHTS" "TO THE NAME TO FRANCHISEES." "NOW WE'RE FINDING OUT" "WE CAN'T ACTUALLY USE THE NAME." "YOU GOT A PROBLEM." "HOW MANY FRANCHISEES" "DO YOU HAVE?" "Mike:" "FIVE OTHER STORES." "Lemonis:" "INCLUDING THIS ONE?" "Kathleen:" "YES." "Lemonis:" "AND SO THE OTHER FOUR," "IN ADDITION TO THIS ONE," "HOW DO THEY DO?" "Mike:" "THEY DO " " THEY DO..." "OKAY." "Lemonis:" "SO, WHO HAS THE BEST LOCATION?" "Mike:" "THE MARKET SQUARE STORE." "Kathleen:" "MARKET SQUARE." "Lemonis:" "WHERE'S THAT?" "Kathleen:" "DOWNTOWN." "Lemonis:" "DOWNTOWN." "WHO HAS THE WORST LOCATION?" "Kathleen:" "RIGHT NOW?" "Mike:" "PROBABLY MT." "LEBANON." "Kathleen:" "MT." "LEBANON." "Lemonis:" "HOW OFTEN" "DO YOU SEE THEM IN PERSON?" "Mike:" "A COUPLE TIMES A MONTH," "WE TRY TO, AT MINIMUM." "Lemonis:" "OKAY." "SO, HERE'S WHAT I WANT TO DO." "I'M ACTUALLY GONNA SPEND" "SOME TIME JUST WITH THEM." "SINCE ANDREAS AND MICHAEL" "ARE NOW FRANCHISEES," "I WANT TO GET A FEEL" "FOR THEIR RELATIONSHIP" "WITH BOTH THEIR MOM AND MIKE" "AND FIND OUT" "IF THEY'RE GETTING THE SUPPORT" "THAT THEY REALLY NEED." "Andreas:" "SO FAR, MARCUS, I CAN SHOW YOU." "Lemonis:" "HOW YOU DOING?" "WELCOME." "Andreas:" "COME ON IN." "Lemonis:" "TI KANIS." "SO, THAT'S ONE THING" "THAT I WOULD DO " "INSTEAD OF SAYING "HELLO,"" "I WOULD JUST CHANGE IT." "MAKE IT STRAIGHT-UP," "LIKE, GREEK." "Michael:" "AT ONE POINT, WE STARTED" "PLAYING GREEK MUSIC HERE," "AND MIKE DIDN'T LIKE IT." "Lemonis:" "WHAT DO YOU MEAN," ""MIKE DIDN'T LIKE IT"?" "Michael:" "HE'S VERY STUBBORN, VERY..." "Lemonis:" "IT'S A GREEK RESTAURANT." "Andreas:" "MY BROTHER AND I" "WOULD LIKE TO, LIKE," "POP IN EACH STORE" "ONCE EVERY TWO WEEKS" "AND LET ME TASTE THE SAUCE" "CONSISTENCY, EVERYTHING." "Lemonis:" "WHAT IS ONE THING THAT'S BROKEN" "IN THIS OVERALL CONCEPT?" "Andreas:" "ONE THING THAT'S BROKEN" "IS CONFORMITY." "MIKE " " HE'S NOT INVOLVED." "Lemonis:" "HOW IS THE RELATIONSHIP" "BETWEEN HIM AND YOUR MOM?" "IT SEEMS A LITTLE STRAINED" "RIGHT NOW." "Michael:" "IT'S THE WAY" "THAT HE TALKS TO YOU." "IT DRIVES HER CRAZY." "IT DRIVES THE OTHER" "FRANCHISE STORES CRAZY." "Lemonis:" "WHOEVER HE'S TALKING TO." "Michael:" "ANYBODY." "Lemonis:" "I KEEP HEARING FROM EVERYBODY" "HOW MIKE TALKS TO PEOPLE," "BUT I HAVE TO BE HONEST." "I HAVEN'T SEEN IT." "MAYBE HE'S ON" "HIS BEST BEHAVIOR FOR ME." "THAT WOULDN'T SURPRISE ME." "GROWING UP, DID YOU " "DID, YOU KNOW," "MIKE AND YOUR MOM " "DONE A GOOD JOB RAISING YOU?" "Michael:" "WELL, WHEN YOU SAID," ""GROWING UP,"" "IT WASN'T GROWING UP." "I WAS 15, HE WAS 13" "WHEN OUR FATHER PASSED." "Lemonis:" "OH, MY GOSH." "YOUR FATHER DIED." "Michael:" "YEAH." "Lemonis:" "HOW DID HE DIE?" "Michael:" "MY MOM AND HIM" "WERE GOING ON A TRIP TO VEGAS." "THEY WERE RAN OFF THE ROAD" "BY A SEMITRUCK." "Lemonis:" "YOUR MOM WAS IN THE CAR." "Michael:" "MY MOTHER SURVIVED BECAUSE" "SHE HAD HER SEAT BELT ON." "REALLY THINK" "IT CHANGED HER LIFE." "Lemonis:" "DO YOU THINK" "YOUR MOM'S RECOVERED" "FROM THAT ACCIDENT" "MENTALLY, EMOTIONALLY?" "Michael:" "I THINK SHE FEELS" "BLESSED TO JUST BE HERE." "Andreas:" "SHE LIVES FOR US." "SHE " " IT'S ALL ABOUT US." "Lemonis:" "THIS FAMILY SUFFERED" "A TERRIBLE TRAGEDY," "AND IT'S LEFT THEM ALL IN," "I WOULD SAY, A VERY TOUGH PLACE." "THIS BUSINESS" "IS IMPORTANT TO THEM" "NOT JUST BECAUSE IT'S THE WAY" "THEY MAKE THEIR LIVING" "AND IT'S A WAY" "THAT THEY PAY THEIR BILLS," "BUT IT'S A WAY" "THEY KEEP THEIR FAMILY TOGETHER." "IT'S A WAY THAT" "THEY SPEND TIME TOGETHER." "AND I THINK KATHLEEN NEEDS IT," "AND SO DO THE BOYS." "HOW DID YOU GET PAST" "THE ACCIDENT?" "Kathleen:" "MY KIDS." "IT'S HUGE FOR ME AND MY KIDS." "I NEVER GOT TO MOURN" "ANY OF THAT." "I HOLD A LOT IN." "Lemonis:" "YOU WERE IN THE CAR." "Kathleen:" "YES." "IT'S HARD." "BUT THEY " " THESE KIDS" "ARE WHAT KEEP ME GROUNDED." "THEY KEEP ME WHOLE." "AND MIKE KNOWS THAT, AS WELL." "Lemonis:" "HOW CAN I HELP YOU?" "Kathleen:" "I'M VERY FRUSTRATED." "I JUST FEEL LIKE I BUILT" "SOMETHING SO GREAT HERE," "AND TO PUT IT OUT THERE" "AND NOT SEE IT DO AS WELL" "AS I WANT IT TO DO," "IT'S FRUSTRATING." "Lemonis:" "YOU MEAN" "WITH THE OTHER LOCATIONS?" "Kathleen:" "IT'S OUR BIGGEST ARGUMENT." "WE FIGHT ALL THE TIME" "ABOUT THE OTHER FRANCHISES." "THAT WAS, LIKE," "A MESS FROM THE BEGINNING." "I THINK IT WAS VERY MISMANAGED," "AND THAT'S HARD FOR ME TO SAY." "'CAUSE I HAVE A LOT OF RESPECT" "FOR MIKE." "I JUST WANT THINGS TO BE" "THE RIGHT WAY." "I DON'T FEEL LIKE" "I'M BEING HEARD." "I JUST FEEL LIKE" "I'M BEING HELD BACK." "Lemonis:" "WHAT'S BECOMING CLEAR TO ME" "IS THAT THE FRANCHISEE MODEL" "THAT MIKE SET UP" "SEEMS TO BE" "PRETTY DYSFUNCTIONAL." "I NEED TO LOOK AT THE NUMBERS" "TO SEE THE BIG PICTURE." "WHAT I'M LOOKING FOR IS" "WHAT DOES THE PARENT COMPANY" "LOOK LIKE?" "AND THEN WHAT DO" "ALL THE INDIVIDUAL FRANCHISES" "UNDERNEATH HIM LOOK LIKE?" "AND SO WHERE'S" "THE PARENT COMPANY FINANCIALS?" "Mike:" "THAT WOULD BE" "JUST OUR PERSONAL RETURNS." "WE WERE ACTING AS A FRANCHISOR" "THROUGH OUR PERSONAL INCOME." "Lemonis:" "RIGHT," "BUT WHAT IS THE LEGAL ENTITY?" "WHERE IS THE PARENT COMPANY?" "Mike:" "WE JUST SET UP" "THE MY BIG FAT GREEK GYRO LLC" "AS THE FRANCHISE," "OR MODEL FOR THE FRANCHISEES." "Kathleen:" "BUT WE JUST DID THAT." "Lemonis:" "AND SO THIS IS" "KIND OF A NEW BUSINESS." "WHO DOES THESE FINANCIALS?" "Mike:" "WE HAVE AN ACCOUNTANT." "Lemonis:" "OKAY, THE MOST RECENT YEAR," "THIS LOCATION" "DID $300,000 IN SALES" "AND MADE $100,000." "Mike:" "CORRECT." "Lemonis:" "GREAT RETURN ON CAPITAL." "HOW MUCH DEBT" "DOES THE BUSINESS HAVE TODAY?" "Kathleen:" "NO DEBT." "Lemonis:" "NO DEBT." "AND DOES THE BUSINESS" "HAVE A LOT OF CASH TODAY?" "Mike:" "ON HAND?" "NO." "Lemonis:" "EVEN THOUGH" "THIS PLACE IS MISMANAGED" "AND THE MENU" "IS LARGELY UNINSPIRED," "IT STILL MAKES $100,000" "ON $300,000 IN SALES." "AND WHILE" "I'M IMPRESSED WITH THAT," "I'M FRUSTRATED WITH THE FACT" "THAT THE FRANCHISEES" "AREN'T GETTING THE GUIDANCE" "THAT THEY DESERVE." "SO I WANT TO GO MEET" "SOME OF THE FRANCHISEES" "AND GET A BETTER UNDERSTANDING" "OF HOW THIS OPERATION" "ACTUALLY FUNCTIONS." "HOW YOU DOING?" "Jace:" "GOOD." "HOW ARE YOU?" "Lemonis:" "I'M MARCUS." "Jace:" "JACE." "Lemonis:" "ACCORDING TO MIKE," "THE MT." "LEBANON FRANCHISE" "IS THE ONE THAT'S STRUGGLING" "THE MOST, AND I CAN SEE WHY." "IT'S DARK." "IT'S DIRTY." "THE MENU'S CONFUSING." "DO THEY SERVE" "HAMBURGERS AND HOT DOGS," "OR DO THEY SERVE GYROS?" "YOU WONDER" "WHY PEOPLE AREN'T COMING HERE?" "YOU'RE NOT GIVING THEM" "A REASON TO COME." "HOW LONG HAVE YOU BEEN HERE?" "Jace:" "A LITTLE OVER THREE YEARS." "Lemonis:" "HOW MUCH DO YOU INTERACT" "WITH YOUR FRANCHISORS?" "HOW MUCH DO YOU INTERACT" "WITH THEM?" "Jace:" "UH, NOT TOO MUCH." "THEY COME IN THE FIRST" "OF THE MONTH TO GET THEIR CHECK," "AND THEN I DON'T SEE THEM" "TOO MUCH AFTER THAT." "Lemonis:" "THEY DON'T COME IN AND HELP" "AND TALK ABOUT IDEAS" "AND HELP MARKET THE PLACE?" "Jace:" "NOT REALLY, NO." "LIKE, I DON'T SEE THEM" "UNLESS IT'S THE FIRST." "Lemonis:" "MAKE GOOD MONEY?" "Jace:" "NO." "NOT THE MONEY" "WE WANT TO BE MAKING." "Lemonis:" "SO, HOW DO YOU" "KEEP THE DOORS OPEN?" "Jace:" "WE'RE JUST " "SKIN OF OUR TEETH RIGHT NOW." "Lemonis:" "ALL RIGHT, MY MAN." "NICE MEETING YOU." "Jace:" "IT WAS VERY NICE" "MEETING YOU, TOO." "Lemonis:" "TAKE CARE." "I'M ON MY WAY" "TO THE MARKET SQUARE LOCATION." "IT'S IN THE HEART OF DOWNTOWN" "AND GETS A TON OF TRAFFIC." "HOW ARE YOU?" "Sasha:" "HI." "Lemonis:" "I'M MARCUS." "Sasha:" "I'M SASHA." "NICE TO MEET YOU." "Lemonis:" "NICE TO MEET YOU." "Rich:" "HI, MARCUS." "I'M RICHARD." "HOW ARE YOU?" "Lemonis:" "NICE TO MEET YOU." "MARKET SQUARE SERVES GYROS," "BUT BEYOND THAT," "THERE ARE FEW SIMILARITIES" "TO THE OTHER LOCATIONS." "THE COLOR SCHEME AND SEATING" "ARE DIFFERENT." "EVEN THE LAYOUT'S DIFFERENT." "SAME BRAND," "DIFFERENT EXPERIENCE." "NOT A GOOD IDEA." "HOW'S BUSINESS?" "TELL ME A LITTLE BIT ABOUT IT." "Rich:" "WELL, AS FAR" "AS BUSINESS IS CONCERNED," "WE DO ABOUT A HALF A MILLION" "A YEAR." "Lemonis:" "HALF A MILLION" "IN SALES?" "Rich:" "WELL, TO BREAK EVEN." "Lemonis:" "SO, HOW OFTEN" "DO YOU SEE MIKE AND KATHLEEN?" "Sasha:" "THE FIRST OF THE MONTH," "LIKE CLOCKWORK." "Rich:" "THEY'RE HERE" "TO GET THEIR ROYALTY CHECK." "Lemonis:" "DO THEY STAY FOR A DAY" "AND WORK ON YOUR BUSINESS" "AND HELP YOU?" "Rich:" "NO." "WE PUT $175,000" "OF OUR OWN MONEY INTO IT." "WE JUST GUTTED" "THIS ENTIRE BUILDING." "Lemonis:" "SO, YOU PUT IN" "ALL THIS EQUIPMENT," "THE FLOORS, THE CEILINGS," "THE WHOLE THING." "Sasha:" "EVERYTHING." "Lemonis: $175,000'S" "A LOT OF MONEY TO INVEST" "WITHOUT GETTING SUPPORT." "Sasha:" "YEAH." "Lemonis:" "AFTER VISITING" "A NUMBER OF THE LOCATIONS," "IT'S OBVIOUS TO ME" "THAT THERE'S NO SYSTEM," "THERE'S NO PROCESS," "AND THERE'S NO CONSISTENCY." "IT'S A BIGGER PROBLEM" "THAN I THOUGHT IT WAS GONNA BE." "YOU KNOW," "IT'S A LOT TO TAKE IN HERE." "I'M A LITTLE DISILLUSIONED" "BY WHAT I THOUGHT" "I WAS COMING TO INVEST IN." "I THOUGHT THERE WAS A TRUE" "FRANCHISOR/FRANCHISEE MODEL" "WITH A PARENT COMPANY ON TOP" "THAT HAD FRANCHISEES UNDERNEATH" "THEM THAT WERE SUCCESSFUL," "AND THAT I EXPECTED TO FIND" "A LOT MORE AUTHENTICITY." "AND, REALLY, WHAT I FEEL LIKE" "I'VE COME TO IS A NICE CONCEPT" "THAT FEELS A LOT MORE" "LIKE A STARTUP TO A FRANCHISE" "THAN IT REALLY IS" "A WELL-OILED FRANCHISE MACHINE." "THIS IS A STARTUP." "Mike:" "FOR THE MARKET SQUARE STORE," "I PERSONALLY SHOPPED" "FOR THAT PARTICULAR LOCATION." "THERE HAS BEEN SWEAT EQUITY" "THAT WE INVESTED" "IN THESE PARTICULAR STORES." "Lemonis:" "YOU DIDN'T INVEST ANY SWEAT" "INTO THOSE OTHER LOCATIONS." "YOU GUYS DIDN'T DO ANYTHING." "Mike:" "THE VOLUME OF WORK THAT YOU " "Lemonis:" "HAVE TO DO?" "Mike:" "TODAY IS GONNA BE" "A FRACTION OF WHAT," "IN REALITY, YOU DO." "Lemonis:" "ARE YOU KIDDING ME?" "Mike:" "NO, I'M NOT." "Lemonis:" "YOU HAVE TO CHANGE THE NAME," "RE-MARKET IT," "REBUILD THE STORES," "COME UP WITH A NEW CONCEPT," "FIGURE OUT HOW TO COMMUNICATE" "WITH THESE GUYS," "PUT IN A SYSTEM." "Mike:" "THESE ARE" "ALL VERY DOABLE THINGS." "Lemonis:" "WELL, YOU JUST NOW" "DECIDED TO STOP PROCRASTINATING?" "Mike:" "THAT'S NOT A BAD THING, IS IT?" "Lemonis:" "I'M STRUGGLING WITH WHAT IT IS" "THAT YOU WOULD LIKE ME" "TO INVEST IN." "THIS BUSINESS NEEDS STRUCTURE," "DISCIPLINE," "AND, MORE IMPORTANTLY," "LEADERSHIP." "THOSE OTHER FRANCHISES " "THEY GAVE YOU A CHECK" "FOR $10,000." "THEY PAY YOU ON A MONTHLY BASIS." "WHAT ARE YOU GIVING THEM" "IN RETURN?" "Kathleen:" "WHAT ARE WE GIVING THEM?" "Mike:" "NOT AS MUCH AS THEY DESERVE." "Lemonis:" "NOTHING." "YOU DON'T GO VISIT THEM." "Mike:" "NO, WE DO." "Lemonis:" "YOU DON'T PROVIDE" "THE LEADERSHIP THAT THEY NEED." "YOU DO NOT PROVIDE" "THE STRUCTURE." "Kathleen:" "WE VISIT THEM," "BUT WE DON'T " " HE'S RIGHT." "WE DON'T." "Mike:" "NO, WE DON'T." "WE NEED TO." "Lemonis:" "WHAT WERE YOU GONNA SAY?" "Kathleen:" "I WOULD LIKE" "TO STAY THERE FOR HOURS" "AND JUST TELL THEM" "WHAT THEY'RE DOING AND NOT DOING" "AND HOW TO DO THIS" "AND HOW TO DO THAT," "TASTE THEIR SAUCE." "Lemonis:" "DO YOU FEEL LIKE" "YOU KNOW HOW TO DO THAT?" "Kathleen:" "I KNOW HOW TO DO THAT." "Lemonis:" "DO YOU FEEL LIKE" "YOU KNOW MORE THAN MIKE" "ON HOW TO DO IT OPERATIONALLY?" "Kathleen:" "HE'LL SAY THAT HE KNOWS MORE," "BUT I THINK I KNOW MORE." "Lemonis:" "I'M ASKING YOU." "Kathleen:" "YES, I DO." "Lemonis:" "OKAY." "WHY SHOULD I INVEST" "WITH YOU GUYS?" "Kathleen:" "I THINK WE HAVE" "A GREAT CONCEPT." "Lemonis:" "A NEW NAME HAS TO BE CREATED." "A NEW CONCEPT HAS TO BE CREATED." "A NEW MENU HAS TO BE CREATED." "I HAVE SERIOUS DOUBTS" "ABOUT WHO I'M GONNA PARTNER WITH" "AND HOW MUCH OF THE LIFTING" "I'M GONNA HAVE TO DO." "IT SCARES ME." "Lemonis:" "I HAVE SERIOUS DOUBTS" "ABOUT WHO I'M GONNA PARTNER WITH" "AND HOW MUCH OF THE LIFTING" "I'M GONNA HAVE TO DO." "IT SCARES ME." "Kathleen:" "I COULD BE A LEADER," "BUT I'LL BE HONEST WITH YOU." "I FEEL LIKE" "YOU HOLD ME BACK SOMETIMES." "Lemonis:" "HOW?" "Kathleen:" "I WOULD LOVE TO GO" "AND IMPLEMENT THE THINGS" "THAT I TELL YOU TO DO," "BUT YOU PUT ME IN A SITUATION" "LIKE IT'S SOMETHING" "THAT YOU SHOULD BE DOING" "AND I SHOULDN'T." "...FIGHTING AND ARGUING." "Mike:" "MY INTENT IS NEVER" "TO MAKE YOU FEEL THAT WAY," "AND IF I DO," "THEN I APOLOGIZE FOR THAT" "'CAUSE THAT'S NOT MY INTENT." "Lemonis:" "I THINK THE IDEA" "OF THE BUSINESS IS VERY SMART." "I THINK THE EXECUTION IS AWFUL." "WHAT BOTHERS ME" "MORE THAN ANYTHING ELSE" "IS THAT WE TOOK MONEY" "FROM FRANCHISEES," "AND WE DIDN'T DELIVER ON WHAT" "WE SAID WE WERE GOING TO DO." "Mike:" "WHAT WE SOLD THEM" "IS SOMETHING THAT WE" "FIRMLY, FIRMLY BELIEVE IN." "Lemonis:" "YOU DON'T BELIEVE IT" "'CAUSE YOU DIDN'T EXECUTE IT" "HERE." "YOU CAN'T TELL SOMEBODY ELSE" "HOW TO RUN THEIR HOUSE" "WHEN YOU CAN'T RUN" "YOUR OWN HOUSE RIGHT." "Kathleen:" "RIGHT." "Lemonis:" "LET ME TELL YOU" "WHAT I LIKE ABOUT THE BUSINESS." "WHEN I LOOK AT THE FINANCIALS" "OF THIS LOCATION" "AND IT DOES $300,000 IN SALES" "AND MAKES $100,000," "IT'S PHENOMENAL." "AND SO YOU'VE PROVED TO ME" "THAT THE CONCEPT CAN WORK." "THAT'S WHAT HAS KEPT ME" "SITTING HERE." "AND SO MY OFFER IS $350,000." "BUT FOR MY $350,000," "I WANT 55% OF THE BUSINESS." "FULL CONTROL." "I'M INVESTING" "IN THE PARENT COMPANY." "YOU ARE A PARTNER" "OF THE PARENT COMPANY." "YOU WILL MAINTAIN 100% OWNERSHIP" "OF THIS FRANCHISE." "AS WE SELL FRANCHISES" "AROUND THE COUNTRY," "WE WILL SHARE IN EVERYTHING" "WE DO GOING FORWARD." "DO WE HAVE A DEAL?" "Mike:" "UM..." "I DON'T KNOW IF IT'S..." "I DON'T KNOW IF IT'S ENOUGH," "BASED ON THE POTENTIAL" "THAT OUR CONCEPT HAS." "Lemonis:" "THE POTENTIAL" "THAT I'M GONNA CREATE?" "Mike:" "BECAUSE OF THE HARD WORK" "THAT I'M WILLING TO PUT IN" "DOWN THE ROAD," "YOU ARE GONNA REAP THE BENEFITS" "THAT YOU DIDN'T KNOW" "WERE CAPABLE OF BEING REACHED." "I WANT YOU TO, I DON'T KNOW," "PUT A LITTLE BIT MORE FAITH" "IN US," "JUST LIKE WE'RE PUTTING IN YOU," "EVEN THOUGH IT'S HARD TO DO." "Lemonis:" "I HAVE FAITH IN YOU." "I'M PUTTING A CHECK" "ON THE TABLE." "SO, DO WE HAVE A DEAL" "AT $350,000?" "'CAUSE I'M NOT WILLING" "TO PAY MORE." "AND IF IT DOESN'T WORK," "I UNDERSTAND." "Kathleen:" "I-I-I'M READY TO MAKE A DEAL." "I-I-I-I'M READY." "YEAH." "Mike: 45% OF A LOT IS BETTER OFF" "THAN 100% OF A LITTLE." "Lemonis:" "DO WE HAVE A DEAL?" "Kathleen:" "WE GOT A DEAL." "Lemonis:" "ALL RIGHT." "Kathleen:" "I'M READY FOR NEW BEGINNINGS." "Mike:" "MM!" "Lemonis:" "I'M INVESTING $350,000" "THAT'S ALL GONNA GO INTO" "THE FRANCHISEE LOCATIONS." "TODAY, FIVE FRANCHISE LOCATIONS" "PAY THE PARENT COMPANY" "$65,000 IN FEES." "SO STARTING DAY ONE," "I GET 55% OF THAT -- $35,750." "IF I CAN IMPROVE THEIR BUSINESS" "COLLECTIVELY" "$1 MILLION ON AN ANNUAL BASIS," "THE FRANCHISOR WILL COLLECT" "AN ADDITIONAL $50,000." "MY SHARE OF THAT" "WILL BE $27,500," "TAKING MY TOTAL RETURN" "TO $63,250," "AN 18% ANNUAL RETURN." "NOW YOU CAN SEE WHY I'M" "CONCERNED ABOUT THE FRANCHISEES." "IF THEY WIN, I WIN." "WE HAVE A LOT OF WORK TO DO." "GATHER OVER THERE." "I WANTED TO LET YOU KNOW" "THAT THE THREE OF US" "HAVE MADE A DEAL." "WE'RE NOT GONNA FIX THIS PLACE" "IN A WEEK." "IT'S GONNA TAKE TIME," "AND WE'RE GONNA TRY THINGS." "AND IT'S NOT ALWAYS" "GONNA BE FUN." "BUT MY JOB IS TO MAKE SURE THAT" "YOU GUYS HAVE A BRIGHT FUTURE." "Andreas:" "YOU GUYS DESERVE THIS," "AND WE'RE GONNA" "WORK OUR ASSES OFF." "Woman:" "WE'RE A FAMILY." "Andreas: [ LAUGHS ]" "COME ON, MAMA." "COME ON, MIKE." "YOU CAN COME IN." "Kathleen:" "COME ON." "Michael:" "GREEK GROUP HUG." "[ LAUGHTER ]" "Lemonis:" "ALL RIGHT, LET'S GET TO WORK." "LET'S GO." "Kathleen:" "WHOO!" "Lemonis:" "THE FIRST THING I'M GONNA DO" "IS NARROW THIS MENU." "AND I WANT TO GET RID" "OF EVERYTHING THAT'S FROZEN." "Kathleen:" "NO MORE CHEESE STICKS." "Lemonis:" "IN ORDER FOR US TO IMPROVE" "THE PROFITABILITY" "OF THIS BUSINESS," "WE HAVE TO ADD MORE AUTHENTIC," "HOMEMADE GREEK ITEMS." "WE'RE GREEK, OR WE'RE NOT GREEK." "WHAT ARE WE?" "Woman:" "GREEK!" "Lemonis:" "IF WE DON'T MAKE IT," "OUR MARGINS AREN'T GONNA BE" "GOOD ENOUGH." "MUSHROOMS, CHICKEN TENDERS," "TATER TOTS." "WE'RE GONNA DONATE THIS FOOD." "I DON'T WANT IT" "AROUND HERE ANYMORE." "ALL RIGHT, LET'S HEAD DOWNTOWN." "Mike:" "ALL RIGHT." "Lemonis:" "THE NEXT THING I WANT TO DO" "IS TAKE KATHLEEN AND MIKE TO" "MEET WITH ALL THE FRANCHISEES." "WHEN I FIRST MET" "A COUPLE OF THEM," "IT WAS VERY OBVIOUS TO ME" "THAT MIKE AND KATHLEEN" "WERE WAY OUT OF TOUCH." "MY INVESTMENT WASN'T" "INTO A SINGLE BUSINESS." "IT WAS INTO A SYSTEM." "I DON'T WANT FIVE RESTAURANTS." "I WANT 50 OR 500." "AND I WANT TO FIX" "THE RELATIONSHIP" "BETWEEN MIKE, KATHLEEN," "AND THE FRANCHISEES." "I WANTED TO GET YOU GUYS" "TOGETHER TODAY" "TO GIVE YOU AN UPDATE" "ON WHAT'S TRANSPIRED," "BUT, MORE IMPORTANTLY," "TO START THE PROCESS" "OF HAVING GOOD AND OPEN LINES" "OF COMMUNICATION." "AND WHAT I THOUGHT" "I WAS COMING TO HELP" "WAS A VERY HEALTHY" "FRANCHISE ORGANIZATION" "THAT WANTED TO GROW." "INSTEAD, WHAT I FOUND WAS A VERY" "UNHEALTHY FRANCHISE ORGANIZATION" "WHOSE FRANCHISEE/FRANCHISOR" "RELATIONSHIPS ARE BROKEN." "AND SO THE DEAL THAT I MADE" "IS TO PUT $350,000 UP" "AT THE PARENT COMPANY," "THE FRANCHISOR LEVEL." "I'M GONNA TAKE THAT MONEY," "AND I'M GONNA RE-INVEST AND" "HELP YOU FIX YOUR BUSINESSES." "IN MY OPINION," "I THINK WE'VE FAILED YOU GUYS," "BUT I WANT TO HEAR FROM YOU ON" "WHAT YOU THINK WE'VE DONE WRONG." "Kane:" "WE'VE BEEN OPEN SINCE " "IT WAS FOUR YEARS" "THIS PAST JUNE." "WE HAVE YET TO MAKE MONEY." "THE ONLY HELP WE EVER GOT" "FROM THEM" "WAS ON THE FIRST OF THE MONTH," "THEY CAME AND PICKED UP" "THEIR ROYALTY CHECK." "I MEAN, WE HAVE BEEN" "ROBBING PETER TO PAY PAUL" "SINCE MONTH TWO." "I MEAN, WE'VE PUT OUR HEART" "AND SOUL INTO THIS." "I LAY AWAKE AT NIGHT." "Sasha:" "WITH THE ROYALTY FEES," "I NEVER SAW THEM" "BEING PUT BACK" "INTO THE BUSINESS." "THERE WAS NO VISIBILITY" "FOR THE BUSINESS IN GENERAL." "ADVERTISING " "YOU KNOW, WE'RE ALL UP " "LEFT TO DO THAT OURSELVES," "AND THAT'S A LOT OF MONEY." "Karla:" "I'M A SINGLE MOM." "I CAN'T SUPPORT MY FAMILY." "Rick:" "HAVING NOT DONE THIS" "BEFORE " " BEEN IN A FRANCHISE," "I JUST ASSUMED" "THIS WAS THE WAY IT WAS." "Rich:" "YOU KNOW, WE'VE NEVER" "COME TOGETHER AS A GROUP." "Lemonis:" "IS THIS THE FIRST TIME" "YOU'VE EVER GOTTEN TOGETHER?" "Sasha:" "I'VE NEVER MET THESE PEOPLE." "Kathleen:" "AS A GROUP." "Lemonis:" "YOU NEVER MET THEM?" "Kane:" "WE WEREN'T EVEN ALLOWED TO TALK" "TO THE OTHER FRANCHISE PEOPLE." "Mike:" "I DON'T WANT TO" "LOOK IN THE REARVIEW MIRROR" "AND SAY, "WOW, BOY," "DID WE REALLY JACK THINGS UP."" "I CAN JUST LOOK AT WHERE WE'RE" "AT NOW AND WHERE WE NEED TO GO." "Lemonis:" "YEAH," "BUT IN ORDER TO MOVE FORWARD," "WE HAVE TO UNDERSTAND" "WHAT THE ISSUES ARE." "I THOUGHT YOU GUYS MET" "ALL THE TIME." "Kane:" "NO." "Rick:" "NO." "Rich:" "THAT'S PROBABLY ONE" "OF THE MOST UPSETTING ELEMENTS" "OF ME BEING IN THIS BUSINESS" "WAS THAT LACK OF SUPPORT." "Lemonis:" "WHAT ARE YOU WORRIED" "ABOUT THE MOST?" "Rich:" "I HAVE TO RESPECT SOMEONE" "THAT I TAKE DIRECTION FROM." "Lemonis:" "HAVE YOU LOST" "BUSINESS RESPECT FOR MIKE?" "Rich:" "I'VE LOST RESPECT FOR MIKE" "AS AN INDIVIDUAL." "Lemonis:" "SO, THIS NAME CAME FROM" "A BRANDING EXPERT." "Kathleen:" "I HATE THIS NAME." "Lemonis:" "BUT YOU'RE NOT" "A BRANDING EXPERT." "Kathleen:" "OKAY." "I'M OFFENDED." "Lemonis:" "DON'T TRUST THE PROCESS?" "DON'T TAKE MY MONEY." "Lemonis:" "HAVE YOU LOST BUSINESS" "RESPECT FOR MIKE?" "Rich:" "I'VE LOST RESPECT FOR MIKE" "AS AN INDIVIDUAL." "Lemonis:" "THE FACT THAT" "WE HAVEN'T GOTTEN TOGETHER " "YOU GUYS HAVEN'T GOTTEN TOGETHER" "AS A GROUP IS MIND-BOGGLING." "Sasha:" "IT'S MIND-BLOWING" "TO ME THAT WE JUST DIDN'T," "EVEN ONCE A YEAR," "HAVE A MEETING." "Kane: "YOU BOUGHT THE NAME." "GO DO IT."" "Lemonis:" "WELL, THE NAME" "YOU BOUGHT, BY THE WAY," "ISN'T ALLOWED TO BE USED." "FIRST TIME" "YOU EVER HEARD ABOUT THIS?" "Sasha:" "YES." "Kane:" "WHY ISN'T SOME OF THAT" "COMMUNICATED?" "DO WE NOT DESERVE TO KNOW" "SOME OF THESE THINGS?" "Kathleen:" "NO, YOU DEFINITELY" "DESERVE TO KNOW." "Kane:" "HOW LONG HAVE YOU KNOWN THAT?" "Mike:" "THIS HAS BEEN GOING ON" "FOR YEARS." "Rick:" "WHAT WE THOUGHT" "WE WERE PAYING FOR" "WAS "MY BIG FAT GREEK GYRO"" "NAME." "Lemonis:" "HERE'S THE DEAL." "THERE'S A NEW SHERIFF." "IT'S ME." "WHAT ARE YOUR TOTAL SALES?" "Kane: $261,000." "Lemonis:" "AND HOW MUCH DID YOU MAKE?" "Kane:" "NOTHING." "Lemonis:" "DOES YOUR BUSINESS MAKE MONEY?" "Rick:" "NO." "NO, I PUT MONEY INTO IT." "Sasha:" "WE DON'T MAKE MONEY." "Lemonis:" "YOU DON'T MAKE MONEY?" "SO, NO ONE HERE'S MAKING MONEY" "EXCEPT YOU GUYS." "IN MY OPINION," "MIKE AND KATHLEEN HAVE" "A BIG PROBLEM ON THEIR HANDS." "THEY SOLD PEOPLE" "ON THIS CONCEPT," "BUT THE EXECUTION" "HAS BEEN HORRIBLE." "THEY'RE SUPPOSED TO BE IN CHARGE" "OF THINGS" "LIKE PROCESS, DIRECTION," "GIVING THESE PEOPLE GUIDANCE." "THEY HAVEN'T DONE" "ANY OF THOSE THINGS." "WHAT YOU WANT TO HEAR" "FROM PEOPLE IS FOR THEM" "TO TAKE RESPONSIBILITY" "FOR THEIR ACTIONS." "Kane:" "RIGHT." "Lemonis:" "DO YOU GUYS FEEL LIKE" "THEY FAILED YOU?" "Kane:" "YES." "Karla:" "YES." "Rick:" "YEAH." "Mike:" "I'M GONNA REITERATE" "FOR THE 50th TIME." "Lemonis:" "WITHOUT BEING CONDESCENDING." "Kane:" "'CAUSE YOU'RE GOOD AT THAT." "Mike:" "WE HAVE SCREWED UP." "AND I MEAN THAT SINCERELY." "IT KILLS ME TO KNOW" "THAT WE'RE IN THIS SITUATION" "BECAUSE WE HAVE NOT" "FOLLOWED THROUGH" "WITH WHAT YOU HAD" "EXPECTED US TO DO." "I TAKE ABSOLUTE" "FULL RESPONSIBILITY." "WE DID NOT RE-INVEST OURSELVES" "OR HELP YOU GROW." "WE HAVE FAILED YOU MISERABLY" "IN NOT ACCEPTING YOUR VOICE." "YOU GUYS NOT ONLY BOUGHT" "INTO THE CONCEPT," "BUT I THINK, MORE IMPORTANTLY," "YOU BOUGHT INTO US." "AND THE FACT THAT WE HAD FAILED" "HURTS ME A LOT." "IT DOES." "Karla:" "I'M SO GLAD THIS DAY CAME" "BECAUSE THERE ARE DAYS" "THAT I HAVE JUST " "COULDN'T SLEEP AT NIGHT" "AND CRIED MYSELF" "BECAUSE I DON'T HAVE THE MONEY" "TO INVEST." "Kane:" "WE CAN'T FIX IT." "FINANCIALLY, WE CAN'T FIX IT." "I'VE TAKEN ALL THE MONEY I CAN." "Lemonis:" "WE'RE MOVING FORWARD." "WE ARE GONNA COME UP" "WITH A NEW NAME," "BUT, MORE IMPORTANTLY," "WE'RE CHANGING THE CONCEPT." "IF YOU FOLLOW THE PROCESS," "I'M GONNA PUT AS MUCH MONEY" "AS I HAVE TO" "TO MAKE SURE YOU'RE SUCCESSFUL." "LOOK, CHANGE IS DIFFICULT," "RIGHT?" "IT'S VERY HARD." "BUT WE'RE GONNA MAKE" "A LOT OF MONEY TOGETHER." "Sasha:" "I'M READY." "I'M READY FOR THAT." "IN MT." "LEBANON, I'M GONNA MAKE" "THAT PLACE LOOK AWESOME." "LOOK, CHANGE IS DIFFICULT." "IT'S NOT GONNA HAPPEN TOMORROW." "IT'S GONNA HAPPEN RIGHT NOW." "WE'RE GONNA START" "THE PROCESS NOW." "Sasha:" "ALL RIGHT." "THANK YOU." "[ APPLAUSE ]" "Lemonis:" "YOU KNOW," "I CAN'T BE HERE EVERY DAY." "Mike:" "I KNOW." "Lemonis:" "AND THESE PEOPLE WANT A LEADER." "AND I DON'T KNOW" "IF YOU HAVE WHAT IT TAKES." "Mike:" "OH, I'M READY." "AND I'M MORE THAN CAPABLE" "OF CARRYING THE LOAD." "Lemonis:" "I WANT TO TELL YOU" "THAT I'M CONVINCED, BUT I'M NOT." "I HATE PUTTING MY NAME ON THINGS" "THAT PEOPLE AREN'T PROUD OF." "I HATE IT." "I HATE IT." "IT'S A BIG DEAL FOR ME." "Mike:" "I'M MORE PROUD OF THIS" "THAN I'VE EVER BEEN PROUD" "OF ANYTHING." "Lemonis:" "YOU SHOULDN'T BE PROUD" "OF THIS RIGHT NOW." "IT'S A DISASTER." "THE ONLY WAY" "THIS IS GONNA WORK " "YOU'RE GONNA HAVE TO TAKE" "VERY SPECIFIC DIRECTION FROM ME" "BECAUSE IF WE TELL THEM" "ONE THING" "AND WE DO SOMETHING ELSE," "I'LL HAVE TO FIRE YOU." "I THINK YOU SOLD THEM" "A BILL OF GOODS," "AND YOU DIDN'T FOLLOW THROUGH." "I NEED TO GET CONVINCED THAT" "YOU'RE THE RIGHT GUY TO LEAD." "Kathleen:" "I'M JUST SO GLAD" "THIS ALL CAME TO A HEAD" "BECAUSE IT NEEDED TO HAPPEN." "WE NEED TO MAKE THINGS BETTER." "Mike:" "I JUST FEEL HORRIBLE" "THAT YOU FIND OUT" "THAT PEOPLE LOSE RESPECT" "FOR YOU." "WHEN RICH SAID THAT," "THAT'S JUST " "IT'S LIKE A PUNCH TO THE GUT." "IT'S THE WORST." "Kathleen:" "YOU GOT TO BUILD" "THAT RESPECT BACK UP" "BECAUSE IT'S THE LAST THING" "YOU NEED." "Mike:" "IT'S NOT GONNA HAPPEN OVERNIGHT." "LITTLE BY LITTLE, DAY BY DAY." "Kathleen:" "I KNOW." "Mike:" "I'M READY." "TIME TO STEP IT UP" "AND MAKE IT RIGHT." "Lemonis:" "I BROUGHT THE TEAM" "TO A NEW SUSHI CONCEPT" "IN DOWNTOWN PITTSBURGH" "THAT I FEEL HAS" "A REALLY CUTTING-EDGE IDEA." "WHAT I LOVE ABOUT THIS PLACE" "IS HOW SIMPLE AND CLEAN IT IS." "THIS IS THE BASE." "ADD WHAT YOU WANT." "HERE ARE OUR SIDES." "AND HERE'S WHAT'S FEATURED." "THE MENU'S SIMPLE," "AND IT'S EASY TO ORDER." "NOT ONLY DOES IT MAKE" "THE CUSTOMER EXPERIENCE BETTER," "BUT IT MAKES IT A HECK" "OF A LOT EASIER FOR THE STAFF." "Kathleen:" "BEAUTIFUL PRESENTATION." "VERY NICE." "Lemonis:" "AND THERE'S LESS WASTE." "AND LESS WASTE MEANS MORE MONEY." "DO YOU THINK YOU COULD" "EXECUTE THIS" "AT YOUR PLACE?" "Andreas:" "FOR SURE." "Lemonis:" "IF YOU'RE GIVING THEM" "DIFFERENT WAYS" "TO USE THE ASSETS THAT YOU HAVE," "THEN I CAN ONE DAY COME" "AND HAVE A PITA SANDWICH," "ANOTHER DAY COME" "AND HAVE A RICE BOWL," "ANOTHER DAY" "COME AND HAVE A SALAD." "AND SO THE GOAL WOULD BE TO" "INCREASE THE FREQUENCY OF VISIT." "Andreas:" "FOR SURE." "Lemonis:" "DO YOU GUYS " "STARTING TO GET THE IDEA" "OF WHAT I'M LOOKING FOR?" "Kathleen:" "ABSOLUTELY." "Michael:" "ABSOLUTELY." "IT'S A SIMPLE PROCESS WHERE" "YOU GO INTO AN ORDERING SYSTEM" "AND YOU GO STATION BY STATION," "BUILDING YOUR OWN INGREDIENTS." "THIS IS KNOWN AS FAST CASUAL." "WHILE THERE'S PLENTY" "OF DIFFERENT VARIETIES" "FOR CONCEPTS LIKE THIS," "NO ONE IS DOING IT" "IN THE GREEK FOOD BUSINESS." "WITH THE NEW CONCEPT IN PLACE," "I WANT TO MAKE ONE FRANCHISE" "A PROTOTYPE," "SO I'M STARTING WITH MT." "LEBANON" "BECAUSE IT'S IN THE WORST SHAPE." "THIS WON'T BE A BAR ANYMORE." "THIS IS PRETTY MUCH" "PRESENTATION." "Jace:" "THIS IS IT, YEAH." "Lemonis:" "AND SO THE CUSTOMER" "WILL COME DOWN," "AND THIS IS ACTUALLY" "WHERE THEY'RE GONNA PAY." "AND SO WE'LL PROBABLY" "ADJUST THIS A LITTLE BIT." "WE'LL CUT IT DOWN" "SO THAT IT'S A.D.A. COMPLIANT," "BUT WE'LL ALSO PUT" "A BLOCKER HERE." "WITH MORE SIMPLE ELEMENTS" "AND CLEANER LINES," "IT'S EASIER TO DUPLICATE." "WHETHER IT'S THIS BOX" "OR 100 OTHER BOXES," "WE COULD SCALE THIS" "ACROSS THE COUNTRY." "DO YOU WANT THEM TO PAY FIRST" "OR PAY LAST?" "Jace:" "DEFINITELY LAST 'CAUSE YOU" "CAN UP-SELL THINGS" "AT THE END." "Lemonis:" "PERFECT." "WE'RE GONNA PROBABLY HAVE" "TO CLOSE FOR A COUPLE WEEKS." "GET THIS STUFF DONE, ALL RIGHT?" "OUR NEXT STEP IS TO MAKE" "OUR OWN FOOD FIT THIS MODEL." "SO YOU'RE GONNA GET THESE" "GREEN BEANS CUT AND SEASONED." "WE'RE GONNA SEASON OUR CHICKEN" "WITH A LITTLE BIT MORE LEMON," "A LITTLE BIT MORE" "SALT AND PEPPER." "SO I WANT TO GET THE GREEK" "FLAVORS UP IN ALL THE FOOD." "INSTEAD OF USING WATER" "AND GREEK RICE," "I USE CHICKEN BROTH." "WATCH THIS." "SEE, IT'S GOT A LITTLE BIT" "OF CHAR ON IT." "Mike:" "MORE DILL, LESS CUCUMBER?" "Lemonis:" "I THINK IT'S PERFECT." "Jace:" "OPA!" "Kathleen:" "THAT'S IT!" "YOU GOT THAT." "I LIKE THAT THE BEST." "Lemonis:" "NOW THAT WE'VE MADE" "A SIMPLE AND AUTHENTIC MENU," "I WANT TO SHOW THE TEAM" "HOW WE'RE GONNA SERVICE" "OUR CUSTOMERS." "OKAY, COME ON UP." "Kane:" "HELLO." "Jace:" "WOULD YOU LIKE TO" "START OFF WITH A BOWL OR PITA?" "Kane:" "A BOWL, PLEASE." "Jace:" "BOWL?" "Lemonis:" "HOW'S THAT BOWL?" "Kane:" "GREAT." "Jace:" "WHAT'S UP?" "Kathleen:" "HEY, GUYS," "WHAT'S GOING ON HERE?" "WHERE'S THE CONSTRUCTION PEOPLE?" "Rick:" "DON'T KNOW THE ANSWER TO THAT." "Jace:" "YEAH, I COULDN'T TELL YOU." "Mike:" "WHEN DID THEY START?" "Jace:" "ON WEDNESDAY." "Mike:" "HOW LONG DID THEY SAY" "IT WAS GONNA TAKE?" "Jace:" "THEY SAID LIKE 10 DAYS." "Mike:" "THIS IS DAY NUMBER THREE." "THESE FLOORS" "DON'T LAY THEMSELVES." "Kathleen:" "THIS IS NEVER" "GONNA BE DONE IN 10 DAYS." "DID THEY SAY" "WHEN THEY WOULD BE BACK?" "Jace:" "I THOUGHT THEY WERE GONNA" "BE HERE AT 8:00 THIS MORNING." "Kathleen:" "WHAT TIME IS IT?" "Mike: 9:20, ALMOST." "Jace:" "YEAH." "Kathleen:" "WOW." "Mike:" "WHY DON'T YOU CALL HIM" "AND SEE WHERE HE'S AT?" "SAY WE'RE A LITTLE ANXIOUS" "TO GET THIS BALL ROLLING." "Kathleen:" "TELL HIM," ""THIS IS MY LIVELIHOOD."" "DEREK:" "Yeah, what's up, buddy?" "Mike:" "HEY, DEREK." "DEREK:" "Yeah." "How are you?" "Mike:" "I'M " " I'D PROBABLY BE" "A LOT BETTER" "IF THERE WERE GUYS HERE WORKING." "WHAT TIME" "ARE THEY SUPPOSED TO BE HERE?" "DEREK:" "I don't know what the schedule is 'cause " "Kathleen:" "WHAT?" "Mike:" "IS THERE A DIFFERENT" "CONTACT NUMBER" "THAT WE SHOULD HAVE" "OTHER THAN YOURS" "SO WE CAN KIND OF COORDINATE THE" "SCHEDULES A LITTLE BIT BETTER?" "DEREK:" "No, I'll get it figured out." "Mike:" "I THINK" "WE WERE UNDER THE IMPRESSION" "THAT THIS BUILD-OUT WOULD TAKE" "ABOUT 10 DAYS." "DEREK:" "Absolutely." "Mike:" "I'M SURE YOU GUYS" "ARE MIRACLE WORKERS," "BUT, YEAH, RIGHT NOW," "WHEN YOU'RE LOOKING AT IT," "IT'S KIND OF HARD TO SEE THE" "LIGHT AT THE END OF THE TUNNEL." "DEREK:" "Right." "Kathleen:" "THIS IS RIDICULOUS." "Lemonis:" "IF YOUR BUSINESS IS IN TROUBLE" "Mike:" "WHAT TIME" "ARE THEY SUPPOSED TO BE HERE?" "DEREK:" "I just don't know, but I'll find out right now." "Mike:" "ALL RIGHT, SO, HOPEFULLY," "WE'LL SEE YOU GUYS SHORTLY," "THEN." "DEREK:" "Yes." "Thanks." "Mike:" "ALL RIGHT, YOU'RE WELCOME." "BYE." "[ DOOR OPENS ]" "HEY, SPEAK OF THE DEVILS." "WHAT'S UP, GUYS?" "WELL, DON'T LET US HOLD YOU UP." "Lemonis:" "MIKE HAS SEVEN DAYS" "TO HELP ME IMPLEMENT" "THE RENOVATION" "OF THE MT." "LEBANON LOCATION." "I WANT TO BRIGHTEN UP THE PLACE" "BY PUTTING IN SUBWAY-TILE WALLS" "AND NEW LIGHT FIXTURES." "A NEW COUNTER AND SERVING AREA" "WILL BE BUILT" "TO IMPROVE AND STREAMLINE" "THE ORDERING PROCESS." "NEW TABLES, NEW EQUIPMENT," "AND NEW FLOORS." "IN ALL, I'M SPENDING $85,000" "OF THE $350,000 I INVESTED." "IT'S A BIG RENOVATION" "FOR A PRETTY SMALL SPACE." "HEY, GUYS." "Mike:" "HEY, HOW ARE YOU?" "Kathleen:" "HI!" "Lemonis:" "I'M REALLY EXCITED" "TO GATHER UP THE FRANCHISEES" "AT MARKET SQUARE." "I WANT TO SHOW THEM THE NEW LOOK" "AND THE NEW NAME " "THE SIMPLE GREEK." "Lemonis:" "SO, THIS NAME CAME" "FROM A BRANDING EXPERT." "Kathleen:" "UM, "SIMPLE GREEK"?" "I'M OFFENDED." "Mike:" "THE FEELING THAT I GET" "IS THAT WHEN YOU SAY," ""THE SIMPLE GREEK," IT'S ALMOST," "LIKE, CONDESCENDING." "LIKE YOU'RE CALLING THEM" "SOMEBODY NOT TOO SMART," "LIKE A VERY SIMPLE PERSON," "LIKE A SIMPLE ARSE." "IT'S A MATTER OF SEMANTICS," "IF YOU WILL." "Lemonis:" "NOW, WITH ALL" "DUE RESPECT, YOU'RE NOT GREEK." "I'M GREEK." "I'M NOT OFFENDED BY IT." "I DON'T FEEL LIKE" "YOU'RE CALLING ME STUPID." "Kathleen:" "I'M OFFENDED." "Lemonis:" "SO THAT'S ONE TO ONE SO" "FAR IN TERMS OF BEING OFFENDED." "Kathleen:" "ARE YOU OFFENDED?" "Andreas:" "INITIALLY, I DIDN'T" "REALLY LIKE "THE SIMPLE GREEK,"" "BUT WHEN I SEE IT ON PAPER," "IT DOESN'T REALLY BOTHER ME." "Lemonis:" "ARE YOU OFFENDED" "BY "THE SIMPLE GREEK"?" "Michael:" "I COULD BE." "Lemonis:" "YOU COULD BE." "Michael:" "YEAH." "Kathleen:" "I HATE THIS NAME." "Lemonis:" "BUT YOU'RE NOT" "A BRANDING EXPERT, AND I AM." "HERE'S THE OPTION." "BECAUSE I WANT TO RESPECT" "YOUR DECISION," "YOU CAN CALL IT" "WHATEVER YOU WANT," "BUT IF YOU TAKE MY MONEY," "THEN IT'S GOING TO BE CALLED" "SOMETHING THAT WORKS." "DON'T TRUST THE PROCESS?" "DON'T TAKE MY MONEY." "IN ANY SUCCESSFUL BUSINESS," "SOMEBODY HAS TO BE THE LEADER." "THAT'S JUST WHAT HAPPENS." "IF WE'RE GONNA GO TO BATTLE," "IT CAN'T BE LIKE," ""ALL RIGHT, WHICH WAY" "ARE WE GOING?" "EVERYBODY VOTE."" "IT JUST DOESN'T WORK THAT WAY." "YOU GOT TO PICK A PATH," "AND YOU GOT TO GO." "I THINK THAT BRANDS AND NAMES" "SHOULD BE CONVERSATIONAL." "THEY SHOULD BE ENTERTAINING." "I LIKE THE FACT THAT THE NAME" ""THE SIMPLE GREEK"" "IS A BIT FUNNY" "AND IT'S A BIT IRONIC" "AND IT'S OKAY ONCE IN A WHILE" "TO MAKE FUN OF YOURSELF." "IT'S THE GREATEST WAY TO GET" "PEOPLE TO DO BUSINESS WITH YOU." "Mike:" "THEY'RE ALSO GONNA" "REMEMBER "THE SIMPLE GREEK,"" "AND THERE IS AN IRONY TO IT." "AND I THINK" "THAT WHEN YOU WALK IN" "AND YOU SAY," ""WHAT MAKES IT SO SIMPLE?"" "IT'S NOT AS THOUGH" "THE EMPLOYEES ARE DUMB." "IT'S JUST THE PROCESS" "IS THAT EASY." "Lemonis:" "RIGHT." "Sasha:" "WE ARE BEING SIMPLE." "THE PROCESS IS SIMPLE," "SO IT DOES MAKE SENSE." "Kathleen:" "ALL RIGHT." "THAT'S FINE." "I WILL GO WITH IT." "Mike:" "GOOD." "Lemonis:" "OKAY." "THIS IS WHAT I DO FOR A LIVING." "YOU GOT TO TRUST THE PROCESS." "WHEN I WALK IN THE DOOR," "IT FEELS LIKE A DIFFERENT PLACE." "Jace:" "IT REALLY DOES." "Kathleen:" "ABSOLUTELY." "Lemonis:" "I AM BLOWN AWAY" "WITH HOW THE PLACE LOOKS." "IT USED TO LOOK DARK AND DINGY," "AND NOW IT'S BRIGHTER, CLEANER," "AND MORE SIMPLE." "WE REPLACED THE OLD LIGHTING" "WITH NEW FIXTURES," "AND WE PUT IN RECESSED LIGHTING" "THAT REALLY LIGHTS UP THE PLACE." "BEFORE, IT WAS A CLUTTERED," "DISORGANIZED WORK SPACE." "AND NOW THE NEW KITCHEN" "IS WAY MORE ORGANIZED" "AND SUPPORTS" "OUR ORDERING PROCESS." "SO YOU TOOK THE LEAD," "AND YOU DID IT." "GOOD JOB." "WHILE I FEEL LIKE" "WE'RE ON THE RIGHT TRACK," "I'M VERY CONCERNED ABOUT" "US MAKING TONIGHT'S OPENING." "THERE'S NO TABLES AND CHAIRS." "THERE'S NO SIGNAGE ON THE WALLS." "THERE'S NO FOOD PREPARED." "I DON'T KNOW" "HOW WE'RE GONNA MAKE THIS." "WHAT WE HAVE TO DO" "IS WE HAVE TO WORK TOGETHER." "WE'RE GONNA GET THE FURNITURE" "UP HERE AND READY TO GO." "I WANT THIS THING TO BE OPEN" "BY TONIGHT." "FOR BUSINESS ADVICE" "AND EXTRA SCENES FROM THE SHOW," "Lemonis:" "WHAT WE HAVE TO DO" "IS WE HAVE TO WORK TOGETHER." "I WANT THIS THING TO BE OPEN" "BY TONIGHT." "Mike:" "SEE HOW THAT MAKES IT" "A LITTLE BIT BIGGER?" "GET ONE OF THOSE CLIPS AND MAKE" "SURE THEY FIT ON ALL OF THEM." "YEAH, THAT HEIGHT'S GOOD" "RIGHT THERE." "YEAH, THIS HAS TO COME DOWN," "LIKE, A LITTLE BIT." "THIS ONE HERE " "I WOULD SCREW THIS IN FIRST." "Kane:" "SO, IT'LL GO BASE," "PROTEIN, SIDES," "SAUCE AND EXTRAS," "AND SWEETS AND DRINKS." "Mike:" "CORRECT." "[ INDISTINCT CONVERSATIONS ]" "[ HORN HONKS ]" "Lemonis:" "I LOVE THE FACT" "THAT EVERYBODY SHOWED UP," "AND THEY'RE WORKING TOGETHER." "IT'S LIKE ONE BIG TEAM." "I THINK THE BIGGEST THING" "THAT I'VE SEEN" "IN THIS ENTIRE PROCESS" "IS THAT MIKE HAS BUILT A RAPPORT" "WITH THE FRANCHISEES." "THEY HAVE RALLIED AROUND HIM," "ALL HANDS ON DECK," "ALL PULLING FOR THE SAME CAUSE." "AND IN THE END, THAT'S THE SIGN" "OF A GOOD LEADER " "A PERSON THAT CAN RALLY PEOPLE" "AROUND THEM" "TO COME THROUGH" "IN A TIME OF NEED." "MA'AM, ARE YOU EATING" "THE PROFITS?" "THIS FOOD LOOKS AMAZING " "FRESH, CLEAN, HOMEMADE," "AUTHENTIC, SIMPLE, AND GREEK." "THIS IS THE KIND OF FOOD" "I'M PROUD TO PUT MY NAME ON." "WE KNEW" "THAT THE FRANCHISE SYSTEM" "WAS REALLY STRUGGLING" "ON THE COMMUNICATION SIDE." "IN ANY BUSINESS," "I ALWAYS TELL PEOPLE" "IT'S IMPORTANT TO KNOW" "THEIR NUMBERS." "AND IN ORDER TO KNOW" "THEIR NUMBERS," "YOU HAVE TO HAVE" "THE RIGHT SYSTEMS IN PLACE." "I HAD ATT COME IN," "AND THEY SET EVERYTHING UP," "SO ALL OF THE STORES" "WILL HAVE WI-FI." "THEY'LL ALL HAVE" "A NEW P.O.S. SYSTEM," "AND IT INCLUDES MOBILE PAY." "SO IF YOU DO" "ANY STREET FESTIVALS" "OR GREEK FESTIVALS," "IT'S HOOKED RIGHT UP" "TO YOUR SYSTEM." "YOU CAN SWIPE AND PAY." "THE THING FOR ME" "THAT'S MOST IMPORTANT IS" "IT'S GOT AN INVENTORY SYSTEM." "IT'S REALLY ABOUT COMMUNICATING," "WHICH WE WEREN'T DOING BEFORE." "WHILE THEY'RE FINISHING," "I WANT TO SHOW YOU THIS." "NOW THAT WE'VE COMPLETED" "THE RENOVATION" "OF THE MT." "LEBANON LOCATION," "I'M CONFIDENT" "THAT IT'S TIME TO MOVE FORWARD" "ON THE OTHER LOCATIONS." "OVER THE NEXT" "SIX TO EIGHT MONTHS," "WE'LL HAVE COMPLETED" "ALL OF THEM," "WITH THE FIRST ONE BEING" "MARKET SQUARE IN MID-JANUARY." "THIS IS IT." "SALT-AND-PEPPER-SHAKER CONTAINER" "LOOKS WEIRD THERE." "LET ME GET RID OF THESE LADDERS." "WE'RE MOMENTS AWAY" "FROM THE OPENING," "AND IT'S IMPORTANT" "FOR EVERY PERSON IN THIS GROUP" "TO SEE HOW FAR WE'VE COME" "IN A VERY SHORT PERIOD OF TIME." "WHAT I WANTED TO DO" "BEFORE WE WENT INSIDE" "IS HAVE YOU GUYS" "LOOK THROUGH THE GLASS" "AND REALLY SEE YOUR FUTURE." "Lemonis:" "JACE." "YOU DID AN AWESOME JOB." "Jace:" "THANK YOU." "Lemonis:" "MIKE, YOU PULLED IT OUT, BUDDY." "Mike:" "THANK YOU." "Lemonis:" "YOU DID EVERYTHING" "YOU NEEDED TO DO." "I THINK THIS IS A GOOD EXAMPLE" "OF A TEAM WORKING TOGETHER." "HOW DO YOU GUYS LIKE" "THE WAY THE LOGO LOOKS?" "Karla:" "I LOVE IT." "Kane:" "I LIKE IT." "Sasha:" "I LOVE IT." "Kathleen:" "IT LOOKS NICE," "BUT I DON'T LIKE WHAT IT SAYS." "Lemonis:" "OKAY." "Kathleen:" "YOU SAID" "I DIDN'T HAVE TO LIKE IT." "Lemonis:" "YOU'RE GONNA LIKE" "THE CHECKS THAT IT PRINTS." "Kathleen:" "OKAY, YEAH." "Kane:" "THAT'S THE BOTTOM LINE." "Lemonis:" "SO, WHY DON'T WE" "GO INSIDE?" "LADIES FIRST." "WHEN I FIRST CAME HERE," "MY BIG FAT GREEK GYRO" "WAS A PRETTY BROKEN BUSINESS." "IN FACT," "IT WAS MORE OF A STARTUP." "BUT AS WE OPEN" "THESE DOORS TONIGHT," "WE'RE LOOKING FORWARD" "TO THE FUTURE." "COME ON IN OUT OF THE COLD." "Kathleen:" "YOUR FIRST CUSTOMERS." "DID YOU FIND THE ORDERING" "PROCESS TO BE KIND OF EASY?" "Woman:" "VERY NICE." "Lemonis:" "SIMPLY JUST PICK AND GO THROUGH." "THIS IS INCREDIBLE," "AND THE PLACE IS HOPPING." "WHAT'S REALLY EXCITING FOR ME" "IS TO WATCH THE FRANCHISOR AND" "THE FRANCHISEES WORK TOGETHER." "THEY'RE TRULY ACTING" "LIKE A TEAM NOW." "Mike:" "I JUST WANT TO TAKE A MOMENT" "AND THANK EVERYBODY" "FOR COMING TONIGHT " "THE LAUNCH OF THE SIMPLE GREEK." "I WANT TO THANK EACH AND EVERY" "FRANCHISEE INDIVIDUALLY" "FROM THE BOTTOM OF MY HEART" "FOR PARTICIPATING IN THIS." "I KNOW THAT CHANGE" "IS VERY DIFFICULT," "BUT I THINK THAT THIS CHANGE" "IS GONNA BE WELL, WELL WORTH IT." "HERE'S TO MR. LEMONIS," "AND HERE'S TO THE SIMPLE GREEK." "[ CHEERS AND APPLAUSE ]" "Andreas:" "OPA!" "Lemonis:" "WITH THE SIMPLE GREEK" "MT." "LEBANON LOCATION COMPLETED," "I'M EXCITED TO MOVE FORWARD" "ON TO THE OTHER LOCATIONS" "AND CONTINUE THIS" "ACROSS THE COUNTRY." "WHAT I FEEL BEST ABOUT IS" "I NOW BELIEVE IN THE PRODUCT" "AND THE PROCESS." "BUT I ESPECIALLY BELIEVE" "IN THE PEOPLE." "THE FUTURE OF THE SIMPLE GREEK" "NOT ONLY LOOKS BRIGHT," "BUT IT LOOKS VERY PROFITABLE." "All:" "OPA!" "[ CHEERS AND APPLAUSE ]" "Kathleen:" "OPA!"