"(Male announcer) Tonight, it's the most intense" "Kitchen Nightmares of the year." "Get the [Bleep] out right now!" "(Announcer) Chef Ramsay heads to an L.A. burger joint." "Is he doing a natural for 44?" "Yes, he is doing a natural for 44." "(Announcer) And finds a family at war." "There are severe father/son issues." " Danny, calm down." " No!" "(Announcer) A marriage is being tested." "Stand up for your wife of 35 years!" "(Announcer) And a son and a mother can no longer communicate." "Please, for the love of God go back to the bar." "(Announcer) As for the food, it's beyond atrocious." "One word for this:" "Meow." "Cat food." "(Announcer) The chef has completely given up and is out of control." "Now give me my check!" "(Announcer) And the only thing that's consistent here..." "It's not your choice!" "(Announcer) Is the constant fighting." "I'm about done with this childish [Bleep], man." "(Announcer) You won't believe how a small burger joint could cause so much conflict." "I'm gonna jump over the side of this thing and knock your ass out." "Oh, you are?" "You are?" "You are?" "Come here right now, man." "(Announcer) Anger." "I want you to get out of the way right now." "(Announcer) And pain." "This is really hard, you know?" "(Announcer) Chef Ramsay does his best to right the ship." "Got the world on your shoulders for God's sake." "(Announcer) But there are so many leaks..." "Get the [Bleep] out of here!" "(Announcer) Burger Kitchen may be impossible to stay afloat." "This is crazy." "I just can't do it, you know?" "[Aggressive surf music]" "What is that?" "Disgusting crap." " You're done!" " I'm done?" " I'm not in denial!" " Yes, you are." "[Coughs] Shut the place down!" "Get outta here!" "That is amazing!" "I can't take any more!" "I just can't thank you enough." "(Announcer) Third street in Los Angeles, a young, hip neighborhood known for trendy shops and restaurants." "In 2010, Alan and Gen Saffron opened a restaurant called the Burger Kitchen." "Good evening." "Welcome to Burger Kitchen." "My name's Alan." "Thank you for coming." "Alan's always had the dream to run a restaurant, because he's always enjoyed meat." "You do the cheese in the middle." "You seal the beef." "And then you do the cheese on the top." "That's what the ultimate cheeseburger is." "I've really eaten meat all my life." "I've eaten in hundreds of different steak restaurants." "And then I figured" "I'll try and get into a hamburger restaurant." "But we didn't have the money to open up the best burger in L.A." "And I took the money from my son, Daniel." "I was kind of dragged into this." "I got a sizeable inheritance from my grandfather." "There was money in a trust account." "And my dad took 250,000 of my money, put it into this restaurant." "Hey, guys, how you doing?" "Because of that, I had to make the place work." "But my dad is not running Burger Kitchen well." "All of our burgers are prime wagyu." "That's the best meat you can buy in the country." "I've now changed our standard burgers all to Australian wagyu." "It's all frozen." "We take it out of the freezer." "The meat sucks though, dude." "I know." " Throw that out." " My God, man." "You buy your patties premade, and they're dry, and we know it's not good." "But you continually say it is because you don't have any taste buds." "Burger Kitchen is managed by a dysfunctional family." "You've got three chiefs and about four Indians today." "There's a lot ofenension within all the family members, which filters down to us of course." "I have an order of sweet potato fries, and I have two chickens." "Okay, just let 'em sit until we figure it out." "David, David..." " Yes, ma'am?" " David, you need to listen to me." "It's hard to be belittled every day." "And so for me to come to work now is, like, almost unbearable." "David, I'll handle this." "And then you can come back and expedite, okay?" " You can expedite, not me." " Thank you." "It is such a chaotic work environment with Alan, Gen, Daniel." "Is he doing a natural for 44?" "Yes, he is doing a natural for 44!" "It is just a train wreck and a half." "I can organize the tickets." "I don't know why they can't get it through their [Bleep] skulls." "It's okay." "All right, relax." "I did not picture myself doing this." "But these are the cards I've been dealt, and I want to make it a success." "Table 11 still does not have their sides." "It's coming." "It's all coming." "I've told Ricardo to make it on the fly." "I know, I know, I know, I know, I know." "But my father, he does not treat me as an equal partner." "He still treats me like a child." "It's very infuriating." "Please, help me." "Please!" "I am absolutely at the end of my rope." "I don't have anyone to lean on." "I really don't." "Chef Ramsay is our last hope." "What an amazing place to have a restaurant, smack-bang in the middle of Los Angeles." "The Burger Kitchen, wow." "Hello." " Morning." " How are you?" " Alan Saffron." " How are you?" "Alan, good to see you." "And this is?" "This is my wife, Gen." " Gen." " Gen, good to see you." "When chef Ramsay arrived, it just blew my mind." "Let's sit down and have a chat, shall we, yes?" "I mean, we've got chef Ramsay in here to improve us." "Otherwise what the hell is he here for?" "Nice to meet you both." "Nice to meet you." "Good to see you." "How long have you been open?" "16 months." "So 16 months ago?" " So you just opened." " Yes." "Is the business making money?" "No, we're losing 5,000 to 6,000 a month every month." "Wow." "Wow, wow, wow." "How can it go so wrong?" "I think it was a combination of a lot of things that I think we did wrong." "I think we changed the menu too many times." "How many times have you changed the menu?" " Probably ten." " Ten times?" "Yes." "That's nearly once a month." "What about the chef?" "I mean, normally a menu changes when the chef changes." "How many chefs have you had?" "We've had about ten." "Ten as well?" "Yeah." "Front of house been as bad?" "Yeah, we've been through about 20 servers." "10 menus, 10 chefs, 20 servers, what's going wrong?" "Yelp has killed us." "Yelp has trashed us terribly." "They're also deleting five-star reviews." " Oh, come on." " I can prove it." "I could show you right on the yelp." "Is there a plot against you from yelp to close this business?" "No question in my mind." "Oh, Alan, come on, you've been watching too many [Bleep] bond movies." "So opening restaurants in L.A. is pretty expensive." "Where did the money come from?" "Alan had about 250,000 that he inherited from his dad's estate." "Okay, nice." "So he put all that money into it." "And then we started running out of money." "And in order to open, my husband went to my son." "Mm-hmm." "And now my son, Daniel, is in for another, I think, over 250,000 as well because he inherited some money too." "I was managing his money, so I actually took part of that money." "And as the manager of his funds, you then invested it in the business." "Yes." "Did your son Daniel know?" "Well, of course he knew eventually." "When you say "eventually"?" "I told him after the fact." "What?" "I kind of forced him into it by taking his money." "Seriously?" "Is Daniel here?" "He's in the business?" "He does the nighttime shift." "Okay, you work in the daytime." "And you don't work together?" "Uh, not really that much." "Our heads log together." "Right." "My son has a great deal of resentment towards me, and I don't know why." "What about the food?" "I think it's pretty damn good now, yes." "I'd say it's four to five stars." "Four to five stars, so you're one star out." "Okay, I can't wait to taste it." "I've got the background." "Thank you." "I appreciate it." "Okay, thank you." "Chef Ramsay will love my burgers without a shadow of a doubt." "I'm Marilyn." "Marilyn, nice to see you." "Yeah, nice to meet you." "First off, what's wrong with the restaurant?" "There's lack of management." "And the burgers, they're never cooked right." " They're always sent back." " Wow." "Yeah." "I tell people that I'm sorry probably 15 times a night." "There's no consistency whatsoever." "And that's wearing on me, like, as a person." "I go home and I'm like, oh, I feel so guilty for serving bad food." "Okay, let's start off." "I'm in California, so let's go for California burger, please." "California, sure, and how would you like it cooked?" "Medium-rare, please." "Thank you." "Okay." " And definitely a cowboy burger." " Okay." "Gotta see the Australian meat pie." "Yeah." "Obviously I'll have to go for the award-winning burger." " Okay." " Yeah?" "I think we're done." " Thank you, my darling." " Thank you." " Good to see you." " You too." "Dirty plates, guys." "Come on." "Okay, this is a lot of food." "At first I loved working at Burger Kitchen, but all I'm doing now is fighting with the management." "David, I'll handle this." "Gen, I want you to get out of the way right now." "It's a runaway restaurant, and I have no control." "13 said their burgers were..." " Hey, Lena." " Yes?" "Anything you have to say, go through me." "To get out of the way, okay?" "Chef David does not like me." "He doesn't want me in the kitchen." "Oh, my God, that woman..." "And he tends to gossip and blame me for a lot that's going on." "We've made some errors here in staffing." "This is like a three-ring circus." "Chef Ramsay, I noticed you ordered the cowboy." "That'll take a little longer." "Don't you worry." "It's a one-pound burger." "Lovely." "Executive chef," " David Blaine?" " Yes." "What, the magician?" "No, no, no, he's not the magician." "He's just coincidentally the same name." "He was the head pastry chef at the peninsula hotel." "Now he's the executive chef of the burger restaurant?" "Yes." "David Copperfield your dessert chef?" "No." "David, he was like, "chef David Blaine." "Like the magician?"" "[Laughs]" "Too bad I can't disappear from here." "When I came in here," "I wasn't allowed to do any of my recipes." "I had to do exactly what Alan told me to do." "[Bell dings]" "That's the California." "Even if I knew it was wrong," "I still had to do it." "This is the California burger." "Wow." "Thank you, darling." "Yeah." "Okay, California burger." " I better let you eat." " Yes, please." " I'll leave you to it." " Thank you." "[Sniffs]" "Oh, jeez." "I asked for medium-rare and it's raw." "Bread's just sweet." "Sweet and doughy." "Bland, tasteless, raw meat." "No flavor." "Wow." "That's nasty." "How are you doing?" "Yeah, that's rough." "Does anybody season anything, yeah?" "And does the kitchen cook with seasoning?" "I know they throw a little bit of salt in." "Well, they're obviously blind 'cause they're missing it." "I mean, that is ghastly." "What's wrong with this one?" "Stop, stop, stop, stop." "What's wrong with that one?" "No seasoning." "He doesn't like it." "It's one of the best burgers I've ever tasted in my life." "So it's very disappointing." "Here's the natural." "Natural with white cheddar?" "Yes." "How was it cooked?" "What did he ask for?" "No, that's good, medium-rare." " Oh, we're good on it?" " Yeah, yeah." "This one is?" "Natural with white cheddar." "Oh, this is the award-winning." "Yeah." "Great." "Thank you, darling." "Mmm." "Wow." "It's raw." "Wow." "That's the award-winning burger." "Shocking." "Marilyn, sorry." "No, it's okay." "I know I asked for it med-rare, but that's a first for me..." "They serve a burger with a tartare in the middle." "That's actually raw." "All the meat's raw." "It is raw." "(Alan) I can't believe that my burger was that bad." "That is just shocking." "I don't know what to think anymore." "This natural, it's raw in the middle." "(David) Come on, guys." "What the [Bleep] is that?" "I was shocked that it was undercooked because I OK'd the burger." "But, you know, we were under a lot of stress." "David, this is really bad." "But instead of looking at their own deficiencies, they wanted to put it on me." "I'm about done with this childish [Bleep] here, man." "100% I'm their scapegoat." "I'm about to blow up." "(Announcer) Coming up, the madness continues at Burger Kitchen." "Oh, you are?" "You are?" "You are?" "Come here right now." "Get the [Bleep] out right now." "It's not your choice!" "Give me my check!" "(Announcer) And later, when the survival of the restaurant is on the line..." "This is crazy." "I just can't do it, you know?" "(Announcer) Not everybody believes in saving it." "Close the doors." "I can't do this." "(Announcer) Chef Ramsay had a horrendous start to his lunch." "All the meat's raw." "(Announcer) And after sending another raw burger back to the kitchen... (Alan) David, this is really bad." "I'm about done with this chdidish [Bleep] here, man." "Wow." "(Announcer) Chef David Blaine wants to disappear." "I'm about to blow up, man." "These people are crazy." "I left out of frustration." "But when I came on, I made a deal with my staff to stay." "And I keep my word, and that's what I'm doing." "Let's do this." "Okay." "We've got the big cowboy burger, medium-rare." "Hey, we don't have any of those extra big buns." "Oh, this is gonna be interesting." "We got the cowboy done." "I'm terrified to bring out this burger." "I don't even think he could swallow the thing if he tried." "Here is the cowboy burger." "Oh, boy." "Cowboy." "With a very small hat on top." "Look at the bun." "Where do you start?" "[Gordon laughs]" "Honestly, look at that." "[Laughs]" "Come on, seriously?" "$39." "You'd expect a decent bun." "It's just so bland." "Greasy, cooked to hell." "Damn.." "Thanks, Marin." " Dreadful!" " So sorry." "It's not your fault." "Wow." "I was shocked, disappointed, embarrassed, hurt." "But the one thing I have it as little different is an Australian meat pie." "The Australian meat pie is the number one enstaple in Australia." "I have brought them to America, and chef Ramsay will absolutely love it." "That's Ramsay's by the way." " He's not gonna like it." " What?" "He's not gonna like it." "[Laughs]" "So this is the..." "The Australian meat pie with beef." "Time to go down under." "What is that thing?" "What a mess." "I mean, that is disgusting." "That Australian pie can [Bleep] back to Australia with pleasure." "I've got raw, doughy pastry on top and soggy, gooey stuff on the bottom." "One word for this:" "Meow." "Cat food." "Disgusting." "Didn't like nothing at all." "Nothing." "I believe chef David can't handle the menu." "He's not an executive chef as he claimed." "He's a pastry chef." "Wow." "Well, that was an eye-opener." "Let's meet the team." "This is chef David." "This is the executive chef David." " Hello, chef." " How are you?" "David Blaine, right?" "The magician." "Wow, sure didn't work your magic today." "This is?" "Jalapeno." "Jalapeno?" "Okay, great." "David, that was [Bleep] hideous." "Everything I've tasted has been nasty, awful, bland." "And you watched all that coming out or did you cook any of it?" "I helped cook everything." "And you can't work your magic on a burger?" "Seriously, you get paid as an executive chef?" "Wow." "What's funny now?" "Is this an ego massage for you?" "I follow the recipes as I am told by the owners." "And if I try to change the recipes," "I am tossed out of here." "What?" "That's not quite true." "It's not true?" "(Gordon) Come on, guys, man up." "Been drinking again." "Drinking again?" "My husband doesn't drink." "I don't know, I don't know." "I can't get the truth out of anybody here." "Explain this to me, Gen." "He does have a lot of control in the kitchen." "That's not true, chef." "What about the mushrooms?" "You changed the whole recipe and you added wine." "You didn't want salt on the mushrooms." "Let's tell the truth." "Did you add wine to the mushroom recipe?" "That's how you make sauteed mushrooms." "I just asked a question." "Did you add wine?" "Yes, ma'am." "You didn't tell anyone that you added wine to the mushrooms." "Honey, you're missing the point." "You're focusing on a mushroom." "Mushrooms are important to me." "I'm from Poland." "I think a lot of the problem is, instead of putting sugar in that coffee, put a little Prozac in it." "David, I just want the truth." "(David) This is the truth." "I would be better off as a brain surgeon than you running this restaurant." "(Announcer) After chef Ramsay was served raw and tasteless burgers..." "That is ghastly." "They serve a burger with a tartare middle." "(Announcer) Gen and chef David can't seem to agree on who has control of the kitchen." "I follow the recipes as I am told." "(Gen) What about the mushrooms?" "You changed the whole recipe and you added wine." "You didn't want salt on the mushrooms." "(Announcer) And it's starting to get personal." "Gen, let's get down to where it's supposed to be." "The way you treat us, the way you're manipulating, and the way I had to buy groceries this morning." "Where's my money for my groceries that you owe me?" "Now first of all, my son was..." "You haven't paid me." "My son was wired this morning." "I'd say he was wired." "Excuse me, we don't do that, David." "I come in here and I work," "I open the place," "I do what I'm supposed to, and I don't get paid." "Where's my paycheck?" "Why hasn't he been paid?" "I have checks written out to your wife." "That's not right." "He has been working on the spirit of getting paid." "The spirit?" " The spirit?" " And I will pay him." "(Gordon) That just sounds crazy." "Where's Gen going?" "She's running to get checks all of a sudden." "Honey, you're missing the point." "Don't concentrate on the check." "I said I'm gonna pay him." "That's all that's important." "I feel I'm a little bit sort of in a land of loopy-loops." "You see how much [Bleep] is flying around here." "Your chef says that he's forced to follow your recipes." "Okay." "Let's see what he can come up with." "Do me a favor." "Yes, chef." "Get out there now, go and get some beef Patty, and cook me a burger, a burger." "Yes, chef." "Both of you get out there." "Bye, guys." "This is my career." "This is what I love to do." "I'm smart enough to know that he's gonna like my burger." "That Gen is a liar, dude." "She can't tell the truth." "Crazy." "The whole place is on LSD, man." "Okay." "I need to taste what this guy can cook." "Yes?" "Gen and David do not get along that well." "He's very opinionated, and that's difficult for my wife." "You heard how he attacked me." "And then you didn't even stand up for your wife of 35 years." "I am standing up for you, but I'm realizing how difficult our situation is." "(Announcer) While chef David shops for ingredients for his burger, chef Ramsay decides to visit Daniel to get his perspective on the issues at Burger Kitchen." "Daniel." "Hi." " How are you?" " Good." " Well, hanging in there." " Good to see you." " Hanging in there." " Yeah." "This is a nice, little, cozy place." "How long have you been here?" " Five years." " Five years?" "Yeah, five years." "I've lived with Wendy for three." "She is my girlfriend." " Okay, Wendy." " Hi, nice to meet you." "Likewise, good to see you too." "What does Wendy do?" "I go in when he's there." "Only at night." "When they're not there, she comes in." "Well, sit down." "Let's have a chat." "There was a falling out between Wendy and my family." "My dad doesn't respect her, and I don't know why." "Take me back to the beginning, when you invested in this restaurant unknown to you..." " Mmm, thank you." " Yeah?" " How frustrating was that?" "Very." "I mean, your dad was handling your money." " It was in a trust account." " Right." "That he had access to." "How did we get in this situation?" "My dad, in all his wisdom, the way he can just manipulate, said," ""why don't we open a restaurant?"" "And I said, "well, that's a little ridiculous."" "You know, "we know nothing about it." "Let's not do that."" "Unbelievable." "How much did he take?" "250,000." "Wow." "I was infuriated." "Why did you do this, you know, without even my approval?" "And he's like, "I thought you'd like it."" "Are you kidding me?" "That's ridiculous." "It's your money." "Yeah, I know." "What's the relationship with your father like now?" "How do you get on?" "It's not good." "No, I mean, I can feel that." "When was the last time you actually made a decision together?" "[Sighs]" "Never?" "(Daniel) My dad still treats me like a child." "It almost makes me want to cry." "He changes the menu way too often, and he doesn't tell anyone." "Ten menus." "More." "Over 20." "Over 20 different menu changes." "Wow." "I can't get even on the books." "I'm not even on the records." "You know, I've asked him numerous times." "I've asked the accountant." "It's crazy." "This is the only [Bleep] proof I have, which is a joke." "This was to placate me when the restaurant first opened." "That's a joke." "That's not true." "This is printed out on a computer." "This means nothing." "This is nothing." "This is not..." "This is toilet paper." "I thought it was gonna be bad, but I didn't think it was gonna be quite that bad." "I just..." "I don't trust them anymore." "It's taken a while for me to kinda like come to that realization, you know?" "But, um..." "Sorry." "(Wendy) It's hard, you know?" "It's hard to watch this happen." "It's hard to watch somebody get beaten down so much that, like, the fight is no longer there." "Okay." "Well, that's given me an even deeper insight." "Run it as normal tonight." "Just pretend I'm not there, but I'll be in and out watching everything, okay?" "Okay." " Good to meet you both." "Thank you." "Can I just say thank you again so much?" "Thank you." " See you later tonight." "Bye." "(Announcer) Back at the restaurant," "David is preparing chef Ramsay's burger." "Let's call this one the redemption burger." "(Announcer) And for the first time since he started working at the restaurant, he's using his own recipe." "But this time I want it seasoned our way." "This is very important to me, that when I make this burger it's a good burger." "But at least it's gonna be my burger, and it's not gonna be Gen and Alan's burger." "Let's start getting this thing ready." "You making him a burger too?" "Yeah." "With the wagyu." "Uh, what?" "With the wagyu." "I'm smart enough to listen to what chef Ramsay wanted." "He wants a nice, juicy burger." "He wants something with flavor, not frozen meat." "Medium-rare, brother." "Okay, get it off, we're ready." "Let's give Ramsay a hamburger, man." "Here we go." "I noticed you're eating lunch." "Don't worry." "No, I just made a burger." "My own ingredients." " Your own ingredients?" " Yes." "Wow." "So it's not on the menu?" "No." "Do you wanna try it?" "Some people have called me a meat sculptor or a meat creator." "A lot of different celebrities have eaten my food, and they said it was fantastic." "Yes." "What's in there?" "You'll see." "Try it." "Yeah, I can see the blood, but what's in there?" "It's the wagyu mix, but what I've done is I've added certain spices and I made a cheeseburger." "I don't like a bun." "Alan, you're not a meat expert." "You don't know a thing about meat." "The only thing you know how to do is sit on the computer in there and change menus." "That's what you do." "Mmm." "And you made this?" "Yes." "(Gen) It's amazing." "That is hideous." "At least it's seasoned." "This is the burger I'm dying for." "David, please." "Presentation, it looks great." "Thank you, chef." "Explain, please." "I used a smoked gruyere with grilled tomato, spring mix with a mustard aioli and a jumbo pickle, homemade." "What I had earlier, this looks night and day." "Wow, okay." "Look at that." "Bloody hell." "I mean, that's what I call a burger." "[Bleep]." "And how's it taste?" "It's delicious." "Thank you, chef." "The temperature's perfect." "And the roll, it's crispy." "Yes, chef." "Would you like to have a little taste?" "I'd love to." "[Coughs]" "What is that strong taste that I'm tasting?" "Gruyere cheese." "And it's smoked, right?" "Yes, sir." "Yeah, I love it." "Does that go through the meat?" "I taste something stronger in there, like a dry aged or something beef." "But I do like my meat red in it." "I am a medium-rare girl." "(Alan) Problem is that's not medium-rare, as it should be." "It may be medium." "But I can tell you what, it's bloody juicy." "That is delicious." "Thank you, chef." "I'd give that nine out of ten." "Love that title there by the way, redemption burger." "And you certainly did that." "Suck on this burger, Gen." "And you too, Alan." "Why aren't we serving burgers like that?" "Because I thought the wagyu meat was better." "You've got your priorities wrong." "'Cause the word wagyu sounds glamorous and expensive, it doesn't mean to say it's gonna deliver you the most tastiest burger." "My question to you is, if you know that your burgers are better than what you're cooking currently, what the [Bleep] are you doing?" "I'm forced into making what they like me to make." "Right." "If I try to do a change," "I'm persecuted for making a change." "He wants to blame me for everything in the kitchen, and I'm not that powerful, chef Ramsay." "I'm a 64-year-old woman." "I can't control all this, what he's saying." "How am I that powerful?" "Do you see a chef hat on me?" "Do you see me swirling the pans or making the patties or chopping the mushrooms or putting the salt on?" "I mean, what really frustrates me is the fact that I get served that mediocre crap and that thing is seasoned beautifully." "The cheese has a little bit of saltiness." "Absolutely delicious." "Thank you, chef." "Gen?" "Whatever." "What's the matter with her?" "Gen?" "Where's she going?" "This is ridiculous." "(Announcer) David has proven to chef Ramsay..." "That thing is seasoned beautifully." "Absolutely delicious." "(Announcer) He can cook a winning burger when he is not confined by Gen and Alan's recipes." "Mmm." "(Announcer) But the chef's success doesn't appear to be appreciated by one of the owners." "Gen, Gen, come on." "Where's Gen?" "Thank you." "Gen got up from the tasting because Gen wanted me to be the reason that their pitiful restaurant hasn't made it." "Gen, what's the matter?" "What's wrong?" "I'm 64 years old." "I've been through many, many different situations." "My situation is to get this restaurant productive and prosperous." "It's not about some bully or some fool." "Is that why you just walked out?" "Because my heart hurt." "What do I do?" "Is that a false thing if I have to sit there and smile and say that everything is fine?" "I can't do that." "No, but you just need to tell me what's going on." "That's all." "I'm facing a bully who has been abusive to me." "We need to address this, but just for you to get up and walk out, it just looks a little bit weird." "I need you, and I think more importantly," "I think Alan does." "Yeah?" "Okay, please." " Come on." " Okay." "I feel a good energy from chef Ramsay." "I was here to be in a positive place." "I feel very comfortable in coming back." "Okay, Gen's back." "Found her." "Yeah, she got a little bit upset, and she was..." "I understand because I know that chef can deliver this kind of burger and should have delivered it before." "Why did Gen just walk out the back door?" "That was a different issue." "What is the issue?" "She wants me to fail." "No, because you're a bully." "You say nasty things to me." "Let me explain something to you, Gen." "And I don't care..." "Gen, stop." "Wait, take it easy." "You had 8 to 12 chefs walk out." "Since the day I walked in here, you want me to fail." "I think that woman's a shark." "If you get in the water with 'em, you might get your testicles bit off." "The reason you walked out the back door is 'cause you wanted chef Ramsay to fire me." " You're delusional." " Gen, Gen, Gen." "You're delusional." "Stop there two seconds." "I want to see the place in operation." "You running your job, watching you do your job, and you running the kitchen." "Okay." "Once you've finished service, we'll talk after that." "Okay?" " Delicious." " Thank you, chef." "Let's go." "(Announcer) As the staff prepare for dinner service," "Alan has something he wants to share with chef Ramsay." "I'd like to give you my book." "You've got your own cookbook?" " I wrote a book." " You wrote a book?" "Yeah, I wrote a book." "Gentle Satan." "It was about my father." "That's what my mother called him." "Is that you on the cover there?" "That's my father." " That's your father." " That's me." "Did you have a bad relationship with him?" "Yeah, because 34 years ago he wanted me to stay in Australia and be in his business." "And I said, "dad, I don't wanna be in that business."" ""Plus I've met a wonderful girl in New York." "I want to move there."" "He said, "if you leave Australia, it'll be the end of us, forever."" "You didn't want to be controlled, right?" "I didn't want to be controlled." "Did you love him?" "It's hard to say." "It's a love/hate relationship." "How can you love someone who stabbed you so much in the back?" "And to think that a father would do that to his own son..." "[Bleep]." "Is beyond shocking." "Um, it sounds like a compelling read." "I'll have a read of that tonight." "Thank you." "Bedtime reading." " See you later, bye." " I'll see you later." "Welcome to Burger Kitchen." "My name's Alan." "I'm the owner." "Thank you for coming." "(Announcer) From the moment chef Ramsay arrived, he has been hit with a variety of issues." "It's now time for dinner service." "One, two, three." "Let's go!" "One, two, three, let's go." "Okay, all right?" "Okay, good." "(Announcer) And for the first time in a long time," "Daniel will be working alongside his father and mother." "All right, what can I get you?" "Could I get a Texas chili burger, please?" "Sure." "How do you want it cooked?" "Medium, please." "Okay." "Texas chili, medium." "Bar, do that." "You got your two tickets." "So two Texas chili..." " One Texas chili." " That's it, just one." "Alejandro," "Texas chili burger, medium." "Hey, what are you doing tonight?" "I've been hosting, expediting, serving." " Good." " A lot." "So is your father taking orders as well?" " No, he's just hosting." "No?" "Okay." "Which I don't want him to do." "I've been wanting him to just stay by the register and just run bills." "He doesn't like listening, does he?" "That beer is rated in the top ten in California by the leading beer editor." "Excellent beer." "I didn't want my dad to be host again." "He has a breath problem." "He does have bad breath." "He walks around with bad breath, and I know for a fact, I've seen it, some of the customers, when he starts talking, they lean back." "Come on." "Don't linger on the tables, please." " I'm not." " Okay, then come on." "He doesn't listen." "He doesn't listen." "Hey, Danny, do you mind if I see you in my office?" "I'm not talking to you." "Just for a second." "All I did was greet people." "That's fine." "I didn't do anything else." " I know, okay." " So listen." "And I'm happy to take that role." "I don't need any other role." "Fine, then greet." "Then don't linger on the tables." "I won't linger." "You're mistaken about my..." "Alan and Daniel never work together in the evening normally, no?" "They usually get in there and yell." "Their relationship is that fragmented?" "No, it's just..." "It's just how it is." "Daniel's dad doesn't listen." "No matter how hard you fight, he doesn't understand the word "no."" "He just doesn't." "He doesn't listen to Danny." "All right, so where are we at?" "We're okay." "I can't do these tickets like this." "There's not no room for them." "All right, it's okay, it's okay." "I'll help you, I'll help you, I'll help you." "I'm waiting for a breakfast." "That's with Turkey meat." "Is that breakfast Turkey?" "Yes." "No, that's a godfather." "That's okay, hold on, hold on." "Don't... don't..." "Don't start." "I don't need you second-guessing me." "I'm not, I'm not." "(Announcer) Despite all the confusion in the kitchen..." "Let's go, guys!" "Pick it up!" "(Announcer) Burgers are being sent out quickly." "Got a breakfast burger here." "(Announcer) But that doesn't mean the customers are satisfied with their meal." "Yeah." " It's really mushy." " Oh, okay." "(Announcer) And as dinner service continues..." "Yeah?" "(Announcer) So does the pattern of unhappy customers..." "I said medium-well." "Okay, all right, this is not medium-well." "I'm sorry about that." "Oh, [Bleep]." "Medium-well." "That's not a medium-well." "[Bleep]." "Guys, this isn't a medium-well." "(Announcer) And frequent returns to the kitchen." "(Daniel) This was not supposed to be a junior cheeseburger." "I'm not gonna say that the food isn't the problem." "But the entire ticket system is messed up." "It's total chaos." "Let me show you something." "What does it say?" "It says, "junior burger with fries."" "Okay, that's a junior cheeseburger with fries." "Just go with it." "What's really screwed up is the ticket system." "It's like... are you throwing me under the bus?" "Right now?" "I'm talking about your ticket system." "You have the carbons here." "The order comes out, you give the carbon to the waiter." "They take it to the table, that's it." "Final, done, simple, you know?" "It's not simple." "Then let me run it." "I could run it then." "You wanna run it, big boy?" "Yes, and you can go behind there and I'll run it." "Let's see what you can do, big boy." "All right, okay, fine." "David doesn't know what the [Bleep] he's doing." "He looks like a deer in headlights." "A trained monkey could take tickets and get them out on time." "That's nothing." "I've never seen a family that's so worried of being thrown under a bus." "No one's being thrown under a bus here, man." "What in the [Bleep] is all this for," " all these tickets here?" " This is ridiculous." "It's like a game of solitaire." " Is this what it's like normally?" " Yes." "I think this place needs help so bad with the ticketing process." "It's hard for the kitchen to really take time and focus on every burger and make it the best." "Table two, do they have their fries?" "Table two?" "There is no table two!" " Give me it." " Table [Bleep] two." "That's the bar." "[Bleep] Guys, I'm gonna..." "This is 42." "That's 42." "There's two guests." "It says table right there." "It says table two." "Listen, you're [Bleep]." "Does that say table two?" "It says 42." "There are two people." "Table two is not gonna have 42 [Bleep] guests." "Come on, think logically, man." "I'm gonna jump over the side of this thing and knock your ass out if you don't stop it." "Oh, you are?" "You are?" "You are?" "Come here right now, man." "Come here right now." "No, get out of here." "Get out of here." "He wants to [Bleep] fight me." "You wanna threaten me?" "You wanna threaten me?" "Get the [Bleep] out right now." "Yeah, get out of here." "Get out right now!" "Right now!" "Get out right now." "Out, done." " Done, you're done." " I'm done?" "You're done, gone, bye." "Good-bye." " I'm outta here." "Bye." "Good-bye." "Good-bye!" "All right?" "You [Bleep] threaten me?" "Get the [Bleep] outta here!" "(Announcer) It's 90 minutes into a terrible dinner service." "I'm gonna jump over the side of this thing and knock your ass out if you don't stop it." "Oh, you are?" "You are?" "You are?" "Come here right now, man." "Come here right now." "(Announcer) And chef David is targeting another member of this dysfunctional family." "You wanna threaten me?" "You wanna threaten me?" "Get the [Bleep] out right now." "You're done." "Get the [Bleep] outta here!" "Get the [Bleep] outta here!" "You're done, good-bye." "I probably am in the wrong, but I'm not gonna have some crackhead yell at me." "Don't do that right now." "What the [Bleep]?" "Dude, it was a miscommunication on the ticket." "I don't care." "Just chill." "Daniel, Daniel, let Danny handle it." "I've taken so much [Bleep] from so many people, from so many, that I just cracked, I cracked." "What's wrong?" "Oh, he's in there screaming like a maniac." "I told him screaming at me, quit acting like a kid, or I'd jump over there and thump his ass." "I don't need him acting like that in there." "They've got too much confusion going on." "You've got Danny," " you've got his girlfriend." " Mm-hmm." "You've got the mother, and you've got the father." "Yeah." "And none of them go to the top floor." "The elevator don't go there, brother." "I'm sorry, chef." "Did he ask you to leave or..." "Yes, he did." "He told me I'm fired." "[Bleep]." "This is the most [Bleep] place I've ever worked at." "The entire family is insane." "They're all crazy." "I don't know what to say." "David, what happened?" "He threatened me." "Said he was gonna beat me up." "So I fired him." "Is it always this crazy?" "Always?" "All right, 14, we need less-cooked fries, and this is too rare." "Look at this." "What is this?" "What was this?" "[Bleep]." "I'll double-check the ticket, but I think it's a [Indistinct]." "It's supposed to be medium-rare." "Come on, guys." "I'd rather keep them waiting five minutes for something cooked beautifully." "(Announcer) While chaos reigns in the kitchen, not surprisingly the dining room is a disaster as well." "Oh, my goodness." "Burgers and no customers." " Marilyn?" " They left." "[Bleep]." "And they just got up and went?" "They said they don't wanna order anything else." "All they had was root beer float." "So I gave it to them on the house." "I don't know what else to do, but yeah." "Bloody hell." "When a customer gets up the second time around and walks out and leaves their food..." "I know, it's terrible." "Burger Kitchen." "Burger massacre." "(Announcer) With dinner service completely falling apart, chef David Blaine returns." "Hi, chef." "(Announcer) But he hasn't come back to cook." "Hey, Gen, he fired me." "I need a $1,000 paycheck right now." "California law states that you pay me before you fire me." "Just write my check." "All right." "And I don't want this one to bounce, please." "All right, David, we'll..." "I don't feel like playing handball today with my checks." "David is over here and he wants his $1,000 check because Danny's fired him." "Why did Danny fire him?" "He was right to fire him." "He's saying he wants his $1,000 check." "The other ones have bounced." "Do we have $1,000 to pay him?" "You can talk to him, honey." "Okay, okay, okay." "David, as you know, I don't have $1,000 right today, but I can pay you tomorrow." "I demand my check because I won't come back here." "Who knows tomorrow if you're gonna even be here." "I'm obviously gonna be here." "That's obvious, and you know that." "You know what, you're married to her, hopefully you won't be here, man." "I'm telling you that." "Give me my check, and I'll cash it tomorrow." "Post-date it for tomorrow." " Fine." " Want me to do it, honey?" "Okay, write a check for $1,000." "Gen, take 20 bucks out and go buy you a prescription of Prozac." "That's not necessary." "Gen, Gen, Gen, just write the check." "No, excuse me..." "No, I need to say this." "Please, I'm not upset." "What do you need to say?" "Did Danny give you back the money for the produce you bought this morning?" " Yes, he did." " What did he give you back?" "He gave me back $100." "I also give you $15 in change." "Oh, would you like some..." "Well, just take $15 out, minus 20 for your Prozac." "We'll be even." "You don't need to say that." "First of all, Gen had nothing to do with what happened, Danny did." "This isn't between me and Danny at this point." "It's not between me and you." "It's between me and you and your use and need of Prozac!" "Now give me my check!" "(Announcer) While chef Ramsay has observed many difficult situations over the years..." "Give me my check!" "(Announcer) Tonight's dinner service might just be the craziest he has ever seen." "Give me my check right now and post-date it for tomorrow." "I'm not playing." "I want it." "David, I will write you your check." "Please stop saying..." "Gen, go and write the check." "I'm not on anything." "He's the one that needs this so-called Prozac." "I don't even know what it does." "(Daniel) What do we owe you?" "What do we owe you?" "What do we owe you?" " $1,000." " $1,000?" "Let's pay it up." "What is the problem?" "Gen had nothing to do with that." "Oh, come on, she is the problem." "Danny said he fired you." "It doesn't matter if God fired me." "She's the problem here." "The problem in this restaurant, my God, is that lady, Alan." "How can you blame her for something that Danny did?" "I'm not blaming her." "I'm just telling her she needs Prozac." "I'm telling her the truth." "To say that she needs Prozac or anything like that, that's below the belt, and it's disgusting." "And I've lost all respect for him." "I'm not on Prozac." "Who cares if you're on [Bleep] Prozac?" "Don't worry about that." "[Bleep]." "And you can put the money in tomorrow for us?" "What... me..." "How the [Bleep] can he put the money in?" "No, I don't think so!" "Wendy, Wendy, please don't get involved right now." "These people will never respect him." "I'm just over Gen and Alan taking money." "They're just [Bleep] people." "[Overlapping talking]" "You can't do that." "You don't have the money in there, so sorry." "[Bleep] What?" "No, it has to be legitimate." "Danny's not giving you any more money." "He's already given you too much, and I'm sorry, that's pissing me off." "It's not your choice!" "Alan, please don't yell at a girl." "I love it." "Alan, please don't yell at a young lady." " Please go out..." " (Wendy) Not your choice." "It's not Danny's choice either." "You aren't even an owner, Wendy." "(Gen) Wendy, not tonight, not tonight." "And she's a young lady." "Please don't yell at her." "All right, thank you, David." "And, David, for the record, I'm not on Prozac, dear." "For the record, you should be." "[Bleep] Meth-heads." "What a joke, honestly." "Oh, Marilyn, what's wrong with this one?" "It's too well-done." "They ordered medium-rare." "And it's white in the middle." "(Announcer) On a night when 21 dishes are returned..." "We need a remake on the mountain." "(Announcer) And yet another chef is fired..." "Are you okay?" "No." "(Announcer) Daniel is devastated." "This is just..." "This is really hard, you know?" " That was horrendous." " Yeah." "You all right?" "I even got threatened to be beaten up, and all I wanna do is [Bleep]." "I just wanna serve a good burger, you know?" "I mean, you're 29 years of age." "You've got the world on your shoulders." "For God's sake, this is crazy." "I just can't do it, you know?" "It all hit me like a floodgate." "I just started crying." "I couldn't take it." "[Sobbing]" "Come here." "Come outside, come on." "Take over, you." "Wake up and take over." "Let's go." "We're going under." "Maybe I should just close the doors." "I can't do this." "Not this, you know?" "Bloody hell." "God, it's..." "It's just insane." "[Sobbing]"