"(Announcer) Tonight on Kitchen Nightmares..." "What in the fuck are we doing?" "Gordon heads to the town of Beaver, Pennsylvania and finds a brother and sister at war." " What's the problem with the restaurant?" " He is." "(Announcer) And while they play the blame game..." "He points the finger at me." "It's always my fault." "...they are quickly destroying their father's restaurant." " I'm here every day." " You're not here every day." "To make matters worse, the dad is completely unaware of how bad the problems really are." "Those two need to know how bad they've become." "The dining room is filthy." "(Gordon) Disgusting." " The food is repulsive..." "(Woman)" " Looks like curdled milk." "And the kitchen is a health hazard." "(Gordon) See the mold around the side?" "You're serving rotten food!" "(Announcer) It's clear that this brother and sister are more focused on their anger and resentment toward each other..." "Does your dad know that you're this bad?" "Than running their father's restaurant." "You should be ashamed!" "(Announcer)" " Tonight..." " Oh, my God." "You disgusting pigs." "(Announcer) Get ready for the one Kitchen Nightmares..." "I am not gonna continue that." "...where it could all come crashing down..." "I'm stopping you looking more stupid." "...before it even starts." "Shut this down." "[Aggressive surf music]" "(Gordon) What is that?" "You're serving rotten food!" "We could possibly kill them." " Then wake up!" " You wake up!" "[Coughs] Shut the place down!" "Get out of here!" "That is amazing!" "I can't take anymore." "Thank you, Chef." "(Announcer) Beaver, Pennsylvania, an upper middle class suburban community located 28 miles outside Pittsburgh and home to Levanti's Italian Restaurant, opened in 1998 by Dino Fratangeli." " Hello." " Hi." "After graduating college," "Dino wanted to open a restaurant..." " How is the veal?" " It's good." "And with his father Tony investing his life's savings," "Dino's dream came true." "You starting to get orders?" "When we opened, there wasn't much down here, and the town had a need for a restaurant." "Cajun chicken and broccoli?" "And I was a little overwhelmed with how much business we had." "The fun hasn't begun yet." "So I asked my sister to come in and help me out." "Okay." "There's eight of you?" " Seven." " Seven?" "At the time, I had a flower shop." "I was a florist." "But I felt like I needed to help Dino, so I sold my flower shop and came to work here at Levanti's." "Enjoy." "We'll be right with you." "Everything was going fine, and then, unfortunately, we got competition." "That changed everything." "(Dino) How many tables do you each have?" " Two." " Two." " That's it?" " Mm-hmm." "People just aren't coming to Levanti's anymore." "The real reason the restaurant is failing" " is because of Tina and Dino." " Janay." "What's our special tonight?" "Pasta spinaci." "That's our special all the time." "Dino has absolutely no clue what he's doing in the kitchen." " I'm gonna put it on top." " Are you kidding?" "I'm gonna let you do this." "The quality of the food is gross." "It's definitely chewy." "They're like rubber." "When are we opening, guys?" "Tina" " I would replace her with a manager who knew what she was doing." "[Beeping]" "Are you kidding me?" "She's a disaster." "I can't, um, figure it out." "One of the most frustrating things is just the fact that" "Tina and Dino cannot function together." "It's just so simple." "It's simple." "A big sister doesn't like to listen to her little brother very often." "Our communication's a one-way street." "You've done nothing that I've asked you to do." " As a general manager" " No, that's not true." "He points the finger at me for everything." "It's always my fault." "Dino?" "Dino." "(Dino) All right." "All right." "Dino and my relationship got worse, and Dino walked away for about a year and a half and left the whole business on my shoulders..." "This is too hard in the middle." "And then tried to come back." "It just kept declining." "Our situation's pretty desperate." "Right now, we owe 1,200." "Do they have a ten-day grace period?" "No." "They're not even being patient anymore." "I put so much money inside this restaurant, if this restaurant closes," "I'll be out $250,000." "Just don't know what happened." "I feel really bad for Tony because I don't think that he really even knows like how bad it is." "Tina and Dino are basically throwing his money away." "This place is a disaster." "Honestly, if Chef Ramsay was not coming," "I would give it six months to live or just board it up." "(Gordon) Nice area." "(Announcer) As Chef Ramsay makes the short drive in from the Pittsburgh airport, he takes one more look at the video message that convinced him to come to Levanti's." "I'm calling out for help." "My brother and I have owned for 14 years." "We have a lot of bitter arguments over this, and hopefully you can come help us to get our restaurant back." "I really need your help." "Wow." "Hello." "Hello, how are you?" "I know you." "I recognize you." "How are you?" " Nice to meet you, Chef." " Likewise." " Good to see you." " It's a pleasure." "Thank you for that message." "I didn't realize things were that bad," " Yes. - but personally, how are you doing?" " I'm okay." " Okay." " You sure?" " I'm ready for your help." "Okay." "And where's brother?" " Where is he?" " Probably in the back." "Okay." "Let's sit down and have a chat, shall we?" "Please." "Making that phone call for Chef Ramsay was just my last hope." "[Sniffling] I just really need the help." "Hey, how are you?" " Dino." " Dino, good to see you." "Take a seat." "Uh... right." "Good to see you both." "Good to see you." "Give me a little insight behind the scenes." "When did you open?" " We opened in 1998." " Right." "I'd just graduated college, and I was kinda trying to find my way in life." "And me and my father kinda got together, and he was my financial backer." "So dad bought the restaurant for you." " Yes." " Wow." "So you started business together." "Actually, he wanted to start the business and asked me to come along with him." "At the time, I had a flower shop." "So why would you leave the flower shop?" "I felt I-- [Stammers] I needed to help." "You know, I thought it was the right thing." "So you've given up a lot to keep this business afloat." "Yes." "Now, where does your father sit in this?" "Throughout the years, he's put his money into it." "How much longer can your father support it financially?" " I don't think anymore." " Not much longer at all." " Not much longer?" " No." "What's the problem with the restaurant?" "He is." "That's insane." " That is insane." " No." "That's the truth." "Who's in charge here?" "He says he is." " But I'm here more often than he is." " Oh, really?" "Uh..." "I wouldn't say that she's here more than me." "Chef, I've been here double, probably, what she's been here." "No." "You left me here." "There's a reason why I left." "Oh, you left the restaurant." "I-I took my time away from the restaurant" " for a couple years." " A couple years?" "The situation between me and her just started really dissolving." "And I kinda decided to take a little hiatus." "And why would you take time out?" "I left because I didn't want to lose my sister forever because I was getting to that point that I would hate her." "And, Tina, give me an insight to what happened when Dino left-- what happened to the restaurant?" "I mean, I was here as much as I needed to be here." "How many hours a week?" "Can you answer that?" "When she says she was here all the time," " it was 25 hours a week." " No." "I'm here." "You're not here." "When was the last night you worked?" " It doesn't matter." " In the last two months?" " When was the last evening?" " I'm here 9:00 in the morning till 4:00 in the afternoon." "You're not here till 4:00." "[Arguing]" " I'm here every day." " No, you're not here every day." "Just the last six months you've been here every day." "Last eight, ten months." "And I was here every day-- I lived here for ten years." "You cannot open the restaurant without me." "The truth, right?" "Probably could" " I mean, I did in the beginning." "I just haven't done it for some time." "Chef, I have tried for 14 years" "Chef, he stands back there in that doorway and he does this to me when I've been working and calling me at the same time." " In the same building?" " Right there." " Like walk out and talk to me." " How is that crazy?" "I'm just trying to get a hold of you." "Now, I'm dirty, and I don't like coming out here with dirty clothes on." " I don't like my clothes to be out here." " There's a chef coat upstairs." "Okay, so I'm gonna run upstairs when I could just motion to you to come back." " Yeah." " That's just insanity." " Do you hate me because of that?" " I don't hate you for that." "That drives you crazy?" "If there's a problem with something, maybe someone's table, maybe a question" "Yeah." "I just think it's annoying" "Do you want me to scream it across the room?" ""Dina, can you come over here?"" "No, don't scream" "You're upset at me because of that?" "I can't understand why he won't walk in this dining room." "We don't even argue, 'cause we don't talk long enough to argue." "(Announcer)" " Coming up..." " Strange." "(Announcer) Chef Ramsay comes face-to-face with some of the worst food he's ever seen." " Gross." " And later... (Gordon) What in the hell..." "An unbelievable kitchen investigation..." "You're serving rotten food!" "...threatens the future of Levanti's." "I'm stopping the owners from serving this disgusting mess!" "(Announcer) Within minutes of arriving at Levanti's," "Chef Ramsay has witnessed how destructive this restaurant has been on this brother and sister relationship." "Okay, Chef." "Follow me, sir." "Now it's time to find out if the food is suffering as well." " How are you?" " I'm well." "How are you?" "Good." "I'm Sam." "Nice to meet you." "It's good to see a happy, smiley face for once." "[Giggles]" "I met the owners earlier, and they were down and in the dumps." " Are they always like that?" " Yes." "Always." "Okay, darling." " Let's order." " Okay." "Gotta go for the stuffed banana peppers." "I've gotta try that Italian stuffed filet." "Oh, good." "How do you like it done?" " Medium-rare, please." " Okay." " And Carletta." " That's our signature sauce." "Who came up with that idea?" " Dino." " Dino." "Mm-hmm." "It came to him in a dream." " Really." " Mm-hmm." "[Giggles]" "Um..." "Our claim to fame came in a dream from someone who knows nothing about food or how to prepare it." "Flippin' A. Okay." "I'm gonna go for the chicken Carletta 'cause that's the sauce that was dreamt of one night in his dream." " Absolutely." " Thank you very much." "Absolutely." "And it begins." "(Dino) Don't sweat the chef." "Do what you guys normally do." "[Plate shatters]" "What is that, olive oil?" "Do you mind if have a little taste?" "It's very watery." "Tastes like frying oil." "Excuse me, sir, is Tina nearby?" " Absolutely." " Please." "Thank you." "Wow." "That's dreadful." "Tina." "Chef Ramsay's asking for you at 43." "Oh, no." "Tina's been such a hands-off manager for so many years now that she has become so blase." " Yes, sir?" " What is that olive oil?" "Is that canola oil?" " No, it's" " It's olive oil?" " It's pomace olive oil." " Pomace oil." "Is that what you're serving there?" "It's that mix." "Look at that." "Fuck." "Smells off." " Smell that?" "What's in there?" " I don't know." "When's the last time they were cleaned?" "I don't know." "You're the front of house." "What a mess." "Is the bathroom nearby?" "Yes, sir." "To the right." "I'm just gonna wash my hands." "Please?" "Fuck!" "What happened there?" " What's that?" " Tiramisu." "Oh, my God." "Are they done every day?" "Probably a couple weeks ago." " Is that fake tiramisu, like you" " No." " That's a real tiramisu." " Tiramisu." " Oh, come on." " No, that's" "So that just sat there from fresh... and you said two weeks?" "No." "Probably three weeks ago." "That is longer than three weeks." "[Tapping]" " It stinks." " I'm sorry." "My God." "Sam?" "Yes." "How long have these desserts been sat here?" "A couple months." " A couple of" " A couple months?" "A couple of months?" "You just told me three weeks." "No, I would say under a month." "It was a couple of months." " Do they stay out all night?" " Yeah." "That is a fucking health hazard." "Oh, my God." "Fuck my booze." "I can't-- I can't do this." "Here's our stuffed filet." " This is the stuffed filet?" " Yes." " Thank you, darling." " You're welcome." "Wow." "What a mess." "I asked for mid-rare, but... it's raw." "It's almost like you gotta stick your knife in it to kill it." "I mean, the thing still is fucking moving." "Um..." "Sam." "I'm trying to cut into that." "I asked for mid-rare, but it's like raw." "It's a little raw." " Is that steak frozen?" " Probably." "Could you just check with the chef?" "Yes." "Was that steak frozen, he wants to know." "I don't-- was this frozen?" " Yeah." " Yeah." "Okay, well, he said it's raw." "I don't know if I should laugh or cry... which one." "All those crumbs under there." "Why is everything so dirty here?" "There's crap everywhere." "I mean, just crumbs and hairs and disgusting." "Tina." "How often is the restaurant cleaned?" "I know you got your days wrong with the dehydrated desserts." "We do our own cleaning." "You do your own cleaning?" "I appreciate that." "That's not what I asked." "How often is the restaurant cleaned?" "How often?" "Um..." "I can't answer." "You can't answer, okay." "Who knows the answer to how often the restaurant is cleaned if it's not you?" " I should know that." " You should know that." "Very well." "You know, Dino always comes off smelling like a rose." "[Cash register clicking and humming]" "What's that noise, like somebody's drilling?" " It's the register." " Fuck." " Is it always like that?" " Yeah." " That noisy?" " Yeah." "The phone's worse." "Jeez." "Ah." " Banana peppers." " Thank you." "Absolutely." "What's that?" "Fucking way too much cheese." "Congealed snot." "Sam, is this what they'd normally be like?" " Yes, yes." " Yeah." "Wow." "Strange." "Very, very strange." "What do you think?" "Right now, I'm confused." "I mean, I've never seen anything like it." "Never seen, you know, peppers stuffed like that." "Well, they're frozen." "They're frozen." "So when you put them in the microwave, and then all that stuff comes out." " All that water comes out." " Yeah." "I feel like I'm eating donkey's cock." "Thank you, Sam." "Wow." "Now we've gone from bad to bizarre." " Dino." " What?" "You want to know what he said about these ones?" " What did he say?" " Feels like he's eating a donkey's pee-pee." "[Laughter]" "Because since he knows you froze them, all the crap comes out because there's all that water in there." "This is starting to get absurd." "Sam, be respectful." "Be respectful." "Dino, here's the chef's chicken Carletta." "All right, I'm taking the carletta now." "Looking good, looking good." "Chicken Carletta Capellini." " This is the-- okay, great." " That's the dream sauce." " This is the dream sauce?" " Yes." "How do you think?" "What a mess." "How much garlic does he put in there?" "I have no idea." "And the chicken-- why is the chicken so hard?" "It's like bullets." "Wow." "God help me." "Thank you, darling." "You're welcome." "Brought together in a dream." "Unfortunately he didn't realize at the time he was having a fucking nightmare." "Oh, my gosh." " Dino." " What?" "He said how much garlic do you really put in this?" "And I said who knows." "And then he said could you get the chicken any drier?" "The chicken ain't dry." "I disagree with what he had to say about my Chicken Carletta." "I prayed for months for guidance, and my Carletta sauce is inspired by God." "All right, come over, guys." " And this is" " Mike Marker." " Mike." " Yes, sir." " Nate." " Nate." "Uh, I don't know where to start." "I'm lost for words." "But what I will say is I think this is the worst Italian food I've ever eaten." "Where shall I start?" "The stuffed banana peppers, it was full of water." "Frozen, microwaved, and then some bizarre, weird canned sauce." "The Chicken Carletta-- the chicken was rubbery, shredded, chewed." "You didn't like the sauce?" "Oh, it was gross." "It was garlicky." "It was just like something that shouldn't have been put together in the first place." "Help me to understand the madness." "I got inspired by..." "a higher power." "A higher power?" " God." " God?" " I mean that." " God made the sauce?" "I mean, you can't all be there." "Can you guys go back in the kitchen so I can have a word with the owners?" "Dino, Tina." "Both of you come over." "When you can't even keep the place clean, that sends the alarm bells ringing." "I think deep down inside, you don't care, and you've stopped caring." "That's not true." "Really?" "I do care." "Dino, talk to me." "I'm completely overwhelmed." "Dino, who are you talking to?" "Any chance of looking at me in the eyes?" "Do you have a pair of bollocks?" "I'm over here." "I mean, I'll go stand there, but just talk to me." "What is the proper way to keep the front of the house in a restaurant?" "Oh, come on." "Fuck me." "Aren't you embarrassed?" "Does your dad know that you're this bad?" "Take your father out of the equation, and you're fucked." "We can't go on like this." "We need help." "I don't think he is." "[Crying]" "(Announcer) After a very frightening first few hours," "Chef Ramsay tracks down the man responsible for funding Levanti's..." "Tony." "How are you?" "Good, Chef." "(Announcer) Dino and Tina's father, Tony." "I'm lost for words." "I walked in there, and the first thing that hit me was the animosity." "And I'm nervous, because I don't know if I can help because those two don't care." "Okay." "But if it wasn't for your continued financial support, this business wouldn't survive." "We were doing real good up to about four or five years ago." "I kind of blame the economy more than anything, you know." "But it's not the economy that's affecting your restaurant now." "That's not the economy." "Well, that's what they tell me, anyway." " Yeah." "Maybe they're telling you that so you can keep funding it?" "Yeah, right." "Right." "How much in the business are you?" "Over 200,000." "200,000." "I'm just down to nothing almost, you know?" "Must be heartbreaking." "Yeah." "I fight with my wife, too." "She starts crying, you know, stuff like that." "She's been upset about it." "She's like "just close it up." She's telling me, "close up." "I don't want to hear this no more," you know." "I'm really sorry." "I'm here for you." "I'm going to get changed, then I'll be in there tonight." " Thank you very much, Chef." " A deal." "Thank you, Tony." "All right, guys." "You ready?" "Let's get this crap on the road." "(Announcer) As Chef Ramsay's first observation of the dinner service begins" "Zucchini parm and a baked rigatoni." "(Announcer) He has made sure that he is not the only one watching Dino and Tina's performance." "Tony, how are you?" "(Announcer) Their father Tony is in the kitchen for the first time in several months." "So, this is the line, right?" " Yes." " Yes, sir." "How old's that stove?" "Oh!" "Like 50 years old, I'm assuming." "The burners I have lit are the only burners that work." "These don't work at all." " The ovens don't work?" " No." " Are you kidding me?" " No." "Starting with that, what chance have you got?" "Dino, this slip is sold." "Who's that, D?" "Dino, what about my appetizers?" " Got 'em right here." " Is that for me?" "Uh... no, it's not." "Oh, my gosh." "Dino, are you actually expediting?" " I'm expediting." " All you're doing is just lifting food from that side of the kitchen and putting it on that side of the kitchen." "I thought you were expediting." "I gotta kind of ask Mike." " He's got enough to do." " Any of my food up?" "That's-- hold on, hon." "Hold on one second." "Wow." "That's yours, but I think these three are mine." "(Announcer) Despite the chaos in the kitchen, the servers somehow manage to sort it out." "Pizza here?" "(Announcer) And food is making its way out to the diners." "Gnocci?" "Unfortunately, the speed of service doesn't make up for the disappointing flavor." "It's very chewy and gummy." "It doesn't really look like meat." " This is Alfredo sauce..." " Yes." "And it's kind of chunky, and it looks like-  if I could get something else" " I'll give you menu." " Thank you very much." " How's that, okay?" "Dino, they think the Alfredo is lumpy." "What's wrong with it, Dino?" "I don't think he drained all of the" "What is that, Alfredo?" " It's Alfredo." " Wow." "That's a disgrace." "Okay." "Your chicken tastes like it's frozen and unfrozen." " Oh, no." " Can you please make me another one?" "Guys, can you please look at my fettucini sauce?" " Look at that." "(Sam)" " Are you serious?" " It looks like curdled milk." "(Gordon)" " Are you kidding me?" "No care, nothing guys." "I mean, I just-- no wonder the food's coming back." "What in the hell?" " Is this the chicken?" " Yeah." "Stop." "Stop." "Dino, urgently." "That's the chicken we've been serving all night here?" "Why is it sat in all that?" "Look how slimy it is." "Oh, my God." " How old is that?" " Oh, my God." "Stop." "Stop, stop, stop, stop." "Tony, two seconds." "Tina, you're part of this." "What in the fuck are we doing?" "How old is that?" "I don't know." "Look at the color of the chicken-- green and stinking." "Hold that." "What's this?" "(Tina) Cod." "In what?" "We're serving that!" "Excuse me." "Look at the way we work." "What is this?" " What is this?" "Anybody?" " I have no idea." "You've got no idea." "And this?" "How old's this?" "Oh, my God." "You disgusting pigs." "Look at that." "Yeah." "It's fermented." "Just-- just smell that." "Just smell that." "Come on, please." "You own it." "Ladies, we've been serving that." "See the mold around the sides?" "(Man)" " Oh, my God." "(Woman)" " Oh, my God." "I thought that was basil." "Oh, my gosh." "No, that's not basil-- I wish it was fucking basil." "How long does a sauce sit in the fridge to get moldy around the top?" "Quite a long time." "I didn't expect to see all this." "They're not doing the job they're supposed to be doing." "And these guys, they gonna have a rough time now." "Does the town of Beaver deserve this?" "(Dino) Absolutely not." "(Gordon) You should be ashamed." "Ashamed." "Now walk out there and apologize to your guests and try and do something you've never done in 14 years-- fucking work together." "(Tina) I'm not going out there." "Excuse me." "Um... we appreciate you guys coming out here and trying out our restaurant tonight, but we won't be having any more service." "Chef Ramsay has shut us down for the evening." "Fucking hell." "Oh, guys." "Guys." "Thank you." "Dino, you're telling them that I'm shutting it down." " I was just" " I heard you." "I was standing behind the door." "Chef Ramsay did not shut this down." "I stopped the owners from serving shyte food." "But and I am not going to continue that, because you don't realize right now, young man, how bad you've become." "So I'm not shutting it down." "I'm just stopping you looking more stupid." "Did you honestly want to continue serving?" "So you want to continue?" "You want to continue serving?" "Ladies and gentlemen, could I just have your attention for 30 seconds?" "(Woman) Oh, gosh." "He has it in his hand." "Oh, my God." "(Announcer) After Chef Ramsay discovered rotten chicken..." "Look how slimy it is." "(Announcer) And moldy sauce... (Gordon) You disgusting pigs." "(Announcer) Dino and Tina blame the shutdown of the restaurant on..." "Chef Ramsay has shut us down." "Dino, you're telling them that I'm shutting it down." "(Announcer) And now Chef Ramsay is determined to get a more accurate explanation." "Ladies and gentlemen, can I just have your attention for 30 seconds?" "First of all, my apologies, but I'm not going to BS anybody." "I am not shutting this restaurant down." "I am stopping the owners from serving this disgusting mess from chicken that's already slimed, off, gone to disgusting basil that was never fresh to a tomato sauce that's actually caked in mold." "I am not gonna sit here and play party to that." "And whilst I am totally appreciative of you leaving your homes to come here tonight for dinner," "I've got too much respect for you and too much respect for the industry." "I am not gonna be part of this any longer." "My sincere apologies." "[Thud]" "Okay, well, that was embarrassing." "Well, what do we do?" "Comp everything." "I can't believe this." "I'm very, very pissed off right now." "It's embarrassing." "It's embarrassing." "No wonder they complain out there." "Now I know exactly why this place wasn't making any money." "Oh, shit." "Hi." " I'm embarrassed." " I'm sorry." "I'm so embarrassed." "Listen, I am so fricking sorry, let me tell you." "But those two need to know how bad they've become." "I'm not going to continue serving food like that." "I don't blame you." "I don't want people to eat it." " I didn't come here for that." " No." "I wouldn't want to eat that shit either, you know?" "I see what's going on, and I'm sick of it." "These kids have a lot of work to do." "They've given up." "I worked my ass off all my life." "Two jobs." "Hey, listen, I'm here for you." "I'm gonna do everything I can to get this business turned around." " But I need you, okay?" " You got me." "I'm gonna get involved." "I'm not going to make it easy for nobody." "Okay." "(Announcer) While Chef Ramsay is disappointed with Dino and Tina, he remains in the town of Beaver to support Tony..." "Hi, Tony." "(Announcer) ...who has been blindsided by his children's lack of commitment." "Okay." "This is going to be the most important meeting with your son and daughter since you've opened that business." "They need to fight for their jobs." "They need to understand you are the boss, yeah?" "Okay." "You ready?" "Tough love." "My kids better change." "I will close the restaurant, and they're both gonna be out." "Truthfully," "I don't think both of you know how easy you've had it." "You're fighting against each other as opposed to fighting for the future of the business." "I gave you a chance, both of youse." "But you guys never did what you're supposed to, you know?" "Both of youse have to stop arguing." "Otherwise you're not gonna get nothing out of that business." "I'll sell the building, I'll close it up, and you are not gonna get nothing out of it." "I gotta be dead for you to get anything." "Well, dad." "I'm sorry for letting you down." "And I promise, and I will make you proud." "You guys work harder." "I will work and do whatever necessary to get our restaurant going again." "First, let me just apologize, dad, for everything that we've been through for the last couple of years." "I thought I knew what problems we had, and I had no idea that I didn't know." "And if you give me another opportunity," "I promise you from the bottom of my heart that I'm 100% committed." "Well, you show me then." "I'm giving you guys a chance." "You guys better work together." "You now roll up your sleeves more than ever before, because tomorrow we are relaunching your father's restaurant." "And I want to see both of you ready to work." "My team, alongside the research that I've been doing, we've been looking at what's not available in Beaver County." "And based on that research, let me tell you Levanti's needs a dramatic change." "Levanti's is going to become an American bistro." "I'll see you bright and early in the morning." " Thank you, Chef." " See you in the morning." " Thank you so much." " See you in the morning." " Get ready for change." " Thank you, Chef." "I agree with Chef Ramsay." "Things needed to change, and I think all of us are extremely excited about the new Levanti's Bistro." "(Announcer) Coming up..." "You guys are starting to make me look like an idiot." "(Announcer) It's a relaunch night" " filled with drama..." " You're falling behind." "...and emotion." "You screw up, this is going to be the end." "(Announcer) It's not only Dino and Tina's last chance..." "I'm confused." "(Announcer) ...it's the restaurant's as well." "Oh, come on, guys." "Wake up a little bit." "(Announcer) Faced with a restaurant that hasn't been touched in 15 years," "Chef Ramsay and his team have their hands full as they transform Levanti's from an Italian restaurant into a modern American bistro." " Right." "Good morning." " Good morning, Chef." " How are we?" " Good." " Wonderful." " Good." "Are you ready to see a stunning new restaurant?" " Yes." " Yes, Chef." "Okay." "Take off your blindfolds." " Oh, my" " Oh, my God!" "Oh!" "(Gordon) Welcome to the new Levanti's, your American Bistro." " Oh, my gosh." " Awesome!" "Oh, wow." "(Gordon) Gone are those dark and dreary walls." "Take a look how new and modern, how appealing it is." "We got rid of those horrendous, filthy booths, replaced them with new chairs, new table tops, and a brand-new central seating area." "Beautiful." "Thank you so much." "I haven't smiled in here for a long time, and I can't seem to stop." "I'm so happy." "Thank you so much, Chef." "(Gordon) Now, one more thing." "During my first meal," "I couldn't even concentrate on my food." "It sounded like a construction site with this thing hammering around." "[Clicking, humming sounds]" "(Gordon) Shaking away." "So I'd like to introduce you to a stunning POS system." "Oh, my God." "Yay!" "That's so cool." "(Gordon) From POS-Lavu and Zephyr Hardware." "It is easy to use, is wireless, and it can be operated anywhere in this building." "Get out." "(Gordon) This is the cutting edge of POS systems." "It will truly help in terms of purchasing, your fixed costs, and your profit." " Cool." "That's cool." " Oh, yes." "We gonna have a new beginning, and this is just awesome." "I told you day one that I'm here to support you." "So I have found you two consultants, and they run two very successful restaurants." "One of them is listed in the top 25 restaurants in Pittsburgh" " Avenue B." "I'd like to introduce you to Chef Chris Bonfili and his wife, General Manager, Jenn Bonfili." " Chris, how are you, sir?" " I'm doing well." " Good to see you." "Are you well?" " Yep." "I am." "Jenn, how are you, my darling?" "Welcome." "Good to see you." "Chris is going to orchestrate with the kitchen, and Jenn is going to help set up the dining room." "We're happy to come in and just do what we do and make awesome food." "So that's what we're about." "They are here on a consultant basis." "So you need to listen and take that level of expertise and put it into this restaurant and pass that knowledge down to your team." "Tony, Dino, Tina," "I've got one more little surprise for you guys." "Come with me." "Thank you." "Welcome to your new kitchen." " Wow!" "(Gordon)" " Oh, yes." "(Tina) Look at the space!" "(Gordon) First of all, when I arrived, this kitchen was so dilapidated" "I wouldn't even attempt to cook from there, let me tell you." "So I made some rather urgent calls to my friends at Culiquip, and I asked them to put together a line of brand-new equipment." "Let's start off with an amazing, energy-efficient," "Vulcan six-burner range." "Top of the line." "[Whispers] Wow." "When I say "top of the range,"" "I'm talking top of the range." "It has a griddle top." "Underneath that it has a boiler." "Underneath that, it has two ovens." "Next to that you've got a two-basket fryer from Pitco." "Opposite that, an amazing, brand-new steam table from Eagle Group." "And then this for me is the Rolls-Royce, a state-of-the-art Blodgett brushed stainless steel convection oven." "This Blodgett holds five baking trays." "It's amazing, Chef." "You now have all the tools to run this as a successful restaurant." "Let me tell you, there's no excuse." "(Announcer) Now that Levanti's has been converted into a contemporary American bistro..." "Excellent." "Come through, please." "(Announcer) Chef Ramsay continues his plan by introducing a brand-new menu to match." "(Gordon) We're cooking American classics." "Looks good." "Looks beautiful." "(Gordon) Let's start off with the corn bisque." "Sweet corn, seasoned, and served with little fritters." " Awesome." "(Gordon)" " Next to that we've got mussels done with pancetta shallots, garlic, white wine butter-- classic." "Entrees, starting off with a great lamb shank, braised with vegetables, red wine, and a really nice lamb stock." "And that will just fall off the bone." "It's tremendous." "(Gordon) And then finally, pan-seared salmon with barley, salad, braisefennel and pancetta with fresh herbs." "Nobody has a menu like this locally." "Now you can stand out from the competition." "I think everything looks so good here." "Good." "Anybody hungry?" "Yes." "Get some knives and forks." "Dig in." "(Woman) Oh, my God." "That is good." "It is delicious." "Amazing food, amazing." "I think we can compete now." " Amazing." "(Tony)" " I wanna eat it all." "I just love it." "It's good." "(Announcer) It's relaunch night at Levanti's, but before they open for business," "Tony has a little business of his own." "Tonight you gotta promise me that you guys gonna work hard and make this happen." "I'm tired of giving to you guys, giving you, giving you." "You guys are gonna give back to me." "Believe me, I understand." "You don't have to tell me again, dad." "I'm committed." "I promise." "Then show it to me, because I'll tell you what, if you guys don't, you screw up, this is gonna be the end." "Understand?" "I got it." "We're on it." "So much pressure this evening." "But I meant what I said." "I'm gonna work hard and earn his trust back." "I'm gonna be watching you guys." "(Announcer) With the pressure clearly on," "Levanti's opens its doors to the town of Beaver, Pennsylvania, for the first time as an American bistro." "Good evening folks, welcome." "Follow me, please." "I'll have the New York strip." "Wow, that's really high tech." "Heck, yeah." "We aren't playing around anymore." "(Announcer) With Chris guiding Dino in the kitchen..." "Crab cake, dip." "Crab is in our hands right now." "Selling you two dip." "(Announcer) And Jen working with Tina in the dining room..." "You could always cap the end of that four check." "(Announcer) The relaunch is off to a smooth start." "Wow." "I can't believe this is the same place." "What's this?" "I'm confused." "I don't have the slip." "Check's on the printer, Chef." "Check on the printer." "Got a stack of checks up there." "I know, I have a stack right here" "I should call right now." "Calling two lamb, salmon." "Table number, please." "Sorry." "Table number 51." "Thank you." "Dino is pretty rough at running the back." "He's pretty timid." "I think he's not so sure of himself." "He's having a hard time kind of grabbing the reins and getting out there." "(Gordon) Come on, Dino, get on top of it." "You gotta work three or four tables at once." "You're getting confused with the tickets." " Look at me." " Yeah?" "You're falling behind." "Get on top of it, please." "We're in the shit now." "Let's go." "Can I get a time on table one, please?" "71, appetizer." "How much longer for table 3?" "They've been waiting a really long time." "Did I already give that to you?" "Are you kidding me?" "Dino needs to get his stuff together, or else we're going to be an embarrassment once again to the entire community." "We're in the shit now." "Let's go." "This table 43 has been waiting here over an hour for food." "43?" "Hey, Dino, 43." "What's going on?" " They been there for an hour." " Table 43." "I feel like we-- we sold that." "I really hope that Dino catches on quick, because if you screw up the first time," "I'll give you the second chance." "You screw up the second chance, you're done with me." "Okay, look." "Stop, Dino." "Stop." "43 has not gone out." "Oh, guys." "(Announcer) It's an hour into the relaunch of Levanti's, and Dino has lost control of the kitchen." "Table 43, I feel like we sold that." "Stop, Dino." "Stop." "43 has not gone out." "Dino, drum the tickets, okay?" "Drum the tickets?" "(Gordon) We're gonna handle that one first." "Chris, can you stop what you're doing?" "For five minutes?" "Join him by the sides-- Dino, wake up a little bit." "You need to own it." "Let's go." "I'm waiting on a burger medium to sell." "Then my next order, I'm looking for salmon mid-well, burger mid-well." "I realized tonight how much I do need Chris's help." "I have a mountain of learning ahead of me." "It's just gonna take a little bit of time for me." "Table three, yes, burger." "Hallelujah." "Check sold." "Burger." "You're welcome." "I'll come back and check on you." "Enjoy." "Firing, table 4, mussels, butcher's board." "Dino has a ton to learn at this point, but he has an awesome opportunity here, and he's the one that has to make it happen." " Hey!" " Oh, that's it." "This is all sold." "We'll be back." "We'll be here." "(Gordon) Well done." "And Levanti's is back on the map." "Big-time, yes?" "This gorgeous town loved the American bistro." "Did you hear the feedback from the food?" "I didn't have a single complaint tonight." "Tina, did a great job." "Thank you, Chef." "Dino, tonight you had a first grasp of what it's really like running the fort." "Yeah, I did." "And tonight Chris and Jen ran your restaurant." "You've got to stick with it." "You've got to listen to them." "A big thank you to them both." "I thought you did an amazing job." "Thank you very much." "[Applause] Well done." "Good night, guys." "Good job." "(Gordon) Tony, two minutes." "Listen, that was a tough day." "I had such a good time." " You did?" " Yes." "Everybody loved it." "It's good to see you smiling." "[Both laughing]" "You have a town now that is in love with your restaurant again." "You can walk out those doors and hold your head up high." "I can't thank you enough." "You are a special father, let me tell you." "There's not many about." "Take care, captain." " Thank you." " Yeah, give us here." "Love to the family." " Okay." " I'm going to listen to you." " Good night." "Take care." " Good night." "When I came to Beaver, Pennsylvania," "I had no idea that this would be one of the biggest Kitchen Nightmare transformations ever." "But there are still two very big question marks remaining." "One's Dino, and the second one is Tina." "Will they finally step up and satisfy not just their father but their customers too?" "This is a very close-knit town, and..." "I guess we'll just have to leave it... to Beaver." "Wow." "[Light music]" "(Announcer) In the weeks that followed..." "And table one, Janay." "Good evening." "How you doing?" "(Announcer) Chris and Jen continued their training of Dino and Tina." "They need to see you hustling too." "They're going to hustle as much as you hustle." "(Announcer) And with brother and sister working well together..." "How's everything going?" "It's going okay." "I was coming to check on you." "(Announcer) Tony can rest a bit easier knowing that his children are in control and that the future of Levanti's looks bright." "All right, looks good."