"Originally hardsubbed by Hamao Daisuke Vietnam Fanpage Translator:" "Kasuga Nozomi" "Here." "Here." "Please enjoy." "When I was a child, I used to play around at my grandpa's workplace" "Here I don't have to go to school, every day is full of joy." "Have you been waiting long?" "Here, drink it." "When he was done with work, he always made tea for me." "It's the special cup of tea he made with love from family." "Every time I drank his tea, I felt so relieved and warm inside." "Ayumu, is it delicious?" "Ayumu is my dearest grandson." "So when greeting the staff, you have to think about our customer's feelings." "Customer's... feelings?" "That's right." "Like the soft feelings you have when you're with your family." "Ayumu can't understand that yet..." "Okay, let's play with plane!" "Is that okay?" "It's alright to play here!" "Woo hoo!" "Catch this, grandpa!" "Oh, that's mine." "Daddy, Mommy, hurry up!" "Hurry up!" "It has been 15 years..." "Grandpa is not in this hotel anymore." "Welcome, Sir." "I've got a reservation." "Name is Sawashiro." "Yes, Sir." "Please wait a minute." "Mr. Sawashiro, we had the confirmation." "Please fill in this form." "Mister..." "Please fill in this form..." "After you're done with that, we will give you your key and lead you to your room, please wait a second!" "Please let me help you with your luggage." "Yes." "Mr. Yamada, how do you do?" "Yes." "At the last, Sir?" "I've got it, we will do as you wish, please do not worry!" "Yes, excuse me." "Bring the double cushion to room 05." "It's urgent." "Yes." "Please help me bring the double cushion to room 05." "Okay." "Here is your room, Sir." "Please come in." "Please let me place your luggage here." "I leave the key here." "Please enjoy your stay, Sir!" "Oh, Ayumu!" "Are you done?" "You've worked hard." "Um, you too..." "Hey, wait!" "Don't you have any sense of humor?" "Thinking of stopping by somewhere on your way home?" "Okay..." "What's okay?" "I said it's okay." "I always want to treat you to a meal, but seems like you love eating convenience food..." "I'm leaving." "Gosh, what to do?" "What?" "I'll take my leave." "Please come here for a sec." "Yes." "Next is the list of customers." "Yes." "We didn't expect you to be the new manager." "Had you said that earlier..." "That wasn't necessary." "Oh yes, it wasn't..." "Don't arrange the rooms for customers who reserved today yet, we still have to arrange the mineral water jugs." "And..." "Arrange the smaller room for Mr. Tanaka." "Leave the big one for Mr. Yamada to decorate." "Tomorrow is his daughter's birthday." "Also, from now on, we stop using this type of tea." "And use mineral water instead." "Have the tea  coffee service from 7 a.m. to 10 p.m." "so customers can enjoy them anytime." "Of course we have to prepare teapots too." "Manager Sawashiro..." "What?" "Oh it's... changing tea to mineral water and what?" "I only say it once to save time." "If you can't remember it then note it." "That's basic working behavior of a staff." "Yes." "I'm sorry." "You must have met this situation before." "Yes." "There are customers who check in our hotel again." "I saw that while checking the list of customers." "When that happens, just notice and remember well all the changes in their demands." "Do you like toy planes?" "Wait." "Isn't this customer's stuff?" "No." "It's trash." "It's likely to mistake customer's stuff with trash when putting them in one bag." "Usually at a hotel, we keep suspicious things in one week after done checking the trash bags." "Not to mention this is not a place for playing with toy planes." "How can you work here without knowing any of that?" "You came out of nowhere then work here..." "What did you say?" "Excuse me." "Have you been waiting long?" "I have brought you the wine menu." "You only have these?" "Yes, they're all there." "Is that so?" "Okay." "Please excuse me." "What was that?" "Is something the matter?" "Customer just asked if we had other types of wine." "Yes, and I told them we only had those." "Hotel staff are not allowed to say "No" to customers." "But we really don't have..." "There are other types, they are just not in the menu." "And..." "Customer at table 3 from the next dish, change his knife and fork." "Change..." "Look at his hand." "He is left-handed." "I will take care of the other guest." "Get used to it soon." "Manager said the right things." "Eh, that happens?" "Yeah." "So annoying, getting complaints from people who think they're always right." "The chef told me to get used to it soon!" "Even the chef..." "I thought he was on our side..." "The new manager may have a cut-down in personnel..." "And I thought I found a new job, but then..." "This..." "Not again." "Uncle, don't look so down like that, it bothers us!" "Excuse me..." "Uncle, you don't need to rush." "It's not like he has anything to do." "Really?" "He just doesn't want to stay with us." "He's always like that." "Such a person got to work here?" "Anna introduced him." "Anna..." "The one who delivers decorating flowers to our hotel." "Oh I see." "I heard that he was very introverted and isolated so Anna who likes taking care of people has done a lot for him." "How did he manage the job interview here..." "You again?" "Working time is over." "What is it now?" "Nothing..." "Why did you make tea?" "I didn't mean anything..." "People don't do meaningless things." "There is always a reason behind it." "Excuse me." "Hey!" "Yes!" "Excuse me." "Manager, you called for me?" "Sorry to disturb your work." "I just finished showering, what's the matter?" "I'm very sorry, I have something to tell you." "Please sit down." "Here, this." "This event is for Mr. Hakamada's daughter." "After getting married, she has a son and a daughter." "Please note all the guests." "True..." "What kind of flowers does she want?" "Such as flowers presenting memories, favorite flowers, favorite flower colors..." "I will ask her about that." "Mr. Hakamada, huh?" "He has always been making it hard for people." "It's his daughter this time... gonna be tiresome." "I really trust your skills, Mr. Miyagawa." "Me?" "What do I do?" "I know your talent even though I haven't been able to witness it." "Many of our customers enjoy your food, Mr. Miyagawa." "But of course, we would like to help you if possible." "Alright, I'll try my best." "It's all up to you." "Haven't seen the chef happy like that in a long time." "Really?" "It's nice, seeing a smile on his always frowning face..." "Yes." "Oh, Ayumu!" "Ayumu?" "Taking a break?" "Hey." "Hey." "Wait a sec!" "Manager, this boy may not be perfect but he's very nice and full of potential." "Please take care of him!" "What the heck?" "You can't even greet properly?" "Manager, if Ayumu slacks off please inform me right away!" "I will teach him a lesson." "Ayumu." "This boy..." "I'm so sorry..." "He's always cold like a machine." "A machine?" "That boy... after his grandfather passed away, he became very introverted and isolated." "Must be somewhere on your road..." "There's no time!" "What's wrong?" "I lost an earring!" "Manager." "Madam, what's the matter?" "It seems like Madam here lost her earring..." "That's right!" "Please do something!" "I have to wear it at my 3-o'clock-date." "I can't go without it." "I understand." "I will mobilize all the staff to find it for you, please do not worry!" "Madam, it's better if you rest over there." "This way, please." "Let's go find it." "Yes." "It's really not in the room." "Is that so?" "How about looking at the end of the corridor?" "Okay." "Everyone already went but can't seem to find it." "Is that so?" "Manager!" "Did you find it?" "Can't find anything." "Really?" "Maybe customer left it somewhere let's try again at every place she went to." "Yes." "Hey, Aizawa, go find it too!" "Find the earring for customer!" "Earring?" "Oh this..." "A..." "That's it!" "Thank you." "Thanks for helping me just then." "No need." "What?" "You told me to check the trash bags and keep suspicious things in one week." "So that's why." "Oh Ayumu, need a lift?" "No." ""You don't have to take me home", right?" "You've worked hard!" "Ah manager, must be hard working overtime." "You're the one who worked hard." "I'm so sorry I had to ask for your help." "It's nothing." "Even just as a deliverer, I'm still a staff here." "Actually, I'm here today all thanks to this hotel." "That Aizawa boy you introduced..." "He does not want to work with others at all." "Maybe because his grandfather used to work here." "Back then, Ayumu was such an active and cheerful boy." "But when his grandfather was gone, he changed." "Changed?" "Ayumu was in 9th grade..." "Owner of the hotel where Ayumu's grandfather used to work asked for his help." "He went all the way to England for the meeting." "Ayumu stayed in Japan to prepare for the entrance exam." "Ayumu wanted to make it into high school so bad," "He worked really hard to pass the exam." "Maybe because he wanted to be like his grandfather." "The day when Ayumu knew he passed the exam he also knew his only family passed away at a country far far away." "So all the plans vanished." "Ayumu didn't even know what to do." "Since then he became emotionless, he has no spirit to do anything." "Are you okay?" "Ah yes." "You haven't changed huh, that sneaky way of yours." "So, spaghetti?" "Just when I'm working overtime, there are ingredients also." "I will help you." "Still working after working time." "Time sure flies when you concentrate." "Manager made it very clear." "He's such a fussy person." "Ah right," "Look at this." "It's the menu for a golden wedding anniversary next weekend." "I give it some thought" "and finally come up with this menu." "The manager says he really counts on my expertise." "My stomach hasn't felt well for ages." "It really hurts, especially at night-time." "Are you alright?" "Just an unwanted consequence caused by overwork." "I've suffered it for a long time, since your grandfather passed away." "He's a very special guest of Kenzaburou, isn't he?" "If so, we have to give him a warm welcome." "Eat it!" "Good morning." "Good morning." "You come early..." "Are you always this early?" "Not really..." "You like airplanes a lot, don't you?" "No..." "You know, as a kid, I was mischievous." "I used to run far away from home, climb up and down the roof..." "Now you guys should come to the station then come back here." "What?" "To the station?" "What kind of guest are we receiving?" "Don't ask." "Just come to the station then come back here." "That's it." "How about our duty here?" "That's strange." "Why do we have to come to the station?" "Manager, we want you to give us the reason." "This is my order, just do it." "I can't imagine why he asks us to go to the station..." "Maybe to check on someone..." "If we don't do it, we may get fired..." "If so, I..." "Uncle, please." "Now is not the time to talk nonsense." "Shun, it seems that you have nothing to worry about." "You're always so lucky." "That's not the point." "There's no point in talking about that." "I envy anyone who can continue working." "I envy them a lot." "You don't have to be that pessimistic." "It's only a tiny speck in the flow of the future ahead." "I still envy them anyway." "Wa, so cold!" "This is the answer." "The answer?" "That is... customer's feelings." "Aizawa, you're right." "Customer's feelings?" "I see." "So do I." "It means that the manager wants us to understand- customers' reaction after setting foot into this hotel." "Yeah." "You're the best, Aizawa." "You know the answer right away." "Good job." "We have so much to learn from you." "You're a true Aizawa." "No..." "Actually I used to have similar experience." "Really?" "A person told me, who had just returned in the rain something like this:" ""If a member of your family also comes home in the rain just like you"" ""What shall you give them?"" "Family?" "Deep inside our heart, if we want to turn this place into a home, we have to understand what the customers really need." "That's what I want to convey to all of you." "Since we're all working together in this hotel," "We're like a big family." "I feel very comfortable working here." "I can never forget that period of time in my life." "At the age of 50, I was deserted by my family and society." "I became so alone that I only wanted to disappear." "Afterwards, I turned myself into a useless man." "What a shameful moment!" "But ever since working in this hotel," "I've finally had a place to call home." "I honestly feel glad to work with Mr. Aizawa." "Can't blame." "It happens all the time." "Mr. Aizawa..." "He always supported me." "Which made me very happy." "Oh, Ayumu." "Are you taking a break?" "Can you come with me for a second?" "So it's true that you usually come here, Ayumu." "To play paper airplane with your grandfather?" "When I was still a newcomer," "I used to be very clumsy." "And always reprimanded by the seniors." "Which made me extremely embarrassed and discouraged." "However, whenever I wanted to quit," "Your grandfather brought me here." "As I saw you running around, hands holding a paper airplane with a bright smile on your face," "I can't help feeling happy." "At that time, I still had a bright and promising future ahead." "Your grandfather wanted me to realize that, so he brought me here." "To be honest," "I almost forget that feeling." "Now," "That manager came," "I finally felt the atmosphere like this." "A warm and gentle feeling," "Just like old time..." "I have to go." "It's alright." "Just go on." "In exchange," "You can make me a cup of tea." "Thanks." "Is this OK?" "I ask you this one more time." "Why are you here making tea?" "I..." "For no reason at all..." "I did tell you that I don't do meaningless things, didn't I?" "Here," "You're still chasing your deceased grandfather's shadow in this place, aren't you?" "What's gone is gone." "Alive people cannot follow the same path as the dead." "If you let the past haunt you, you can never move forward." "What?" "Consequently, you won't be able to keep your thoughts and emotions stable." "Shut up!" "You have to overcome this, or you'll forever stay at the same place." "What the hell do you know?" "You don't know anything." "Have I crossed the line?" "Manager, good morning." "Good morning." "It's only you today?" "Yes." "It's time but I still haven't seen Aizawa." "Is that so?" "Ah, what's wrong, manager?" "Nothing." "It must be hard to work for two people." "Try your best!" "Yeah, thanks for caring." "Excuse me." "Wait a second, please" "Good morning." "Today, Ayumu..." "He hasn't come yet." "Why?" "Anna, you did really well." "Ah, manager, so did you." "These flowers are only temporarily arranged here, I'll go get some more." "Thanks for your flowers last time." "I hope the wedding anniversary today will go successfully." "Yeah, we'll try our best." "I'll be back later." "Ayumu." "Are you in there?" "How long do you plan to hide in there?" "There's a wedding anniversary taking place today but we're understaffed." "Ayumu." "Stop being so silent, say something!" "Are you so sad that you can't even open the door for me?" "Isn't this the hotel that Ayumu used to love very much since your childhood?" "It's also the place with many memories." "Do you intend to neglect it like this?" "Hey, Ayumu." "Should we do that?" "Is it really acceptable?" "Are you running away again?" "Are you giving up like this?" "Are you running away again?" "When will you stop being so stubborn?" "Answer me !" "You keep lying to yourself..." "It's not good, manager." "The chef hasn't come yet." "We haven't been able to contact him." "What?" "The chef?" "OK, I see." "We'll look for him right away." "What's that?" "Something's wrong?" "We fail to contact the chef." "That means today..." "This is not good." "We have to find him first." "Manager, what should we do?" "The chef won't come." "What?" "How about the food..." "I'll do it." "You mean... you?" "We should sympathize with him." "Help me prepare all the ingredients." "OK." "Kishida, Yamazaki." "What should we do?" "The chef is still absent..." "It seems that the manager's gonna prepare the food himself..." "Seriuosly?" "Manager, however hard you try, you can't make it in time." "Maybe we should tell the guests..." "If this was your family, what would you do?" "Without the food, they would be deeply disappointed and might cancel the whole party..." "That..." "First, we must try our best." " Give me the dish." " Here you are." "What's going on here?" "How come everything isn't ready yet?" "The chef's got a stroke and suddenly collapsed." "He's currently in the hospital." "Really?" "Is he OK?" "He's safe now." "How fortunate!" "What about the dishes for the anniversary?" "The manager is doing it all by himself..." "What?" "He's doing it alone without the chef, what if..." "I'm sure he can make it." "I'll do the best in my ability to help." "Can I put it here?" "No, you must put it on the plate." "Yeah, yeah..." "Like this..." "Put it vertically." "Like this, right?" "Yeah, you got it..." "Hello," "Is it Aizawa?" "It's me, Itakura." "The chef suddenly collapsed." "It seems very serious." "The manager has stepped in the chef's position and tried to keep everything under control." "I may not be smart," "But..." "Seeing him trying so hard like that," "I can't stand doing nothing to help." "I beg you." "Aizawa" "Please come back." "I'll wait." "I'll definitely wait for you." "Are you running away again?" "Are you giving up like this?" "Are you running away again?" "Just an unwanted consequence caused by overwork." "I've suffered it for a long time, since your grandfather passed away." "Is it delicious, Ayumu?" "Ayumu, as my dear grandson," "Whenever greeting employees from the hotel, you have to think about the customer's feelings, remember?" "Feeling... of the customers?" "That's right." "The tender feeling just like thinking about family." "Who's gone is gone." "Alive people cannot follow the same path as the dead." "If you let the past haunt you, you can never move on." "Ayumu." "I'll give him a hand." "From now on, I will make the dish." "Where's the menu?" "Is that so?" "Over there." "Thank you for giving us such a wonderful party." "We're very honored to be able to bring you such enjoyable moment." "Thank you so much for today." "Thank you." "Have a safe trip." "Wow, what a success!" "All of you did a great job, thank you." "It's fortunate that everything went smoothly." "It comes as a surprise to us that a manager like you can cook." "Aizawa is also a surprise..." "I've never thought he can cook..." "I was shocked!" "Where's Ayumu?" "Grandpa, catch this!" "You must be tired." "Have a drink!" "Come on, drink it!" "This is..." "The taste of grandpa..." "How come..." "I used to work at Royal Hotel in England." "Aizawa Kenzaburou..." "It was the hotel where your grandfather was the manager." "I... wasn't aware of the changes in his schedule." "If only I had paid more attention... as he passed out, I should have been by his side..." "Even when he took the last breath..." "Sorry." "I'm really sorry..." "If we let the past haunt us, we cannot move forward." "If we can't overcome it by ourselves, we'll stay at the same place forever." "Manager," "You told me that, didn't you?" "Maybe..." "I haven't fully recovered from my grandfather's death." "But right now," "in this hotel," "I can still feel his presence..." "Anna, it's been a long time." "Thank you so much for taking good care of Ayumu while I'm away." "Yesterday I talked to Ayumu on the phone." "I'm so relieved knowing he's still fine before the exam." "Actually there is a Japanese trainee at my place now." "He's very stubborn but has quite a potential." "I think he has a lot of desires." "I really want you and Ayumu to meet him someday." "London is still very cold but I'm about to open the hotel." "From London, the town is greeting spring," "Aizawa Kenzaburou." "Morning." "Good morning." "I'm so sorry I only gave you that letter now." "It's alright..." "Thank you." "Manager." "Good morning." "Good morning." "Good morning." "Chef..." "I told you... to change..." "This guy, what now?" "Bread and..." "Shut up and eat!" "I'm sorry." "Please take care." "Hello." "Mrs. Yoshimi, welcome to our hotel." "Please let me help you with your luggage." "Mrs. Yoshimi, our hotel now has tea  coffee service." "Would you like to try it out?" "Oh really?" "I'm in the mood right now." "Please come this way." "Please wait for it to cool down to have a better taste." "Please enjoy!" "It has been 15 years since then." "Grandpa is not in this hotel anymore." "But we are." "Our highland hotel" "Originally hardsubbed by Hamao Daisuke Vietnam Fanpage Translator:" "Kasuga Nozomi |" "Softsub timer:" "Tera_Alva" "I always have this forced smile" "But I bury the true one deep inside" "More than anyone, I don't know myself" "Don't know since when I tried to look strong." "Even thought it doesn't help" "It's because I took the loneliness and because things are gonna change" "I believe if I raise my hands I can grab stars on the sky" "I believe the light from that day is still lighting my way today" "I was such a coward running away from sad memories" "Many times I couldn't take it but now it's not the same" "It's because when I love myself more, I will see the bright future ahead" "I believe even with just one breath, I still have to move on" "I believe all the passions I've got will protect the priceless treasures" "Please gently hold close my tired heart" "From tomorrow my tear will melt everything" "I believe, like the sky after rain, tears will turn into rainbow" "I believe no matter how life goes, priceless things never change" "I believe even with just one breath, I still have to move on" "I believe all the passions I've got will protect the priceless treasures..." "I believe... in my heart..."