"Master of Horror Season 2 Episode 4" "Good Morning.Malius software.I'm cara." "How can I assist you today?" "I just bought your spreadsheet application." " And every time I try to open it,my computer cra..." " Hello.Malius software." "How can I help you today?" "Hi.Is this the,uh,tech support line?" "Yes,it is." " I'm having a problem uploading my" " Load version 7.1" "That'll fix it?" "Absolutely--Let's do this." "Just go ahead and turn off your computer." "Shut it down" " And that's when you can release the keys." "Uh,let's start by clicking on the menu bar, and scrolling down to the information icon." "...Power to reboot." "Just shut down your computer, and..." "You've been very helpful." " Thanks so much." " My pleasure." "If you have any other problems, call back and ask for lee." "I'd be happy to help you again" "It's worked out in the newer version, so what you'll need to do is go to appli" " Yes." "A bug in your streaming proxy." "Oh,no... is that bad?" " Well,not..." " Don't load mpegs off the internet" " I don't see it" " On your desktop?" "It's-- it's the blue icon" " What's an icon?" "Ma'am,it's the only thingon your desktop." "Desktop." "You mean my screen?" "Okay" "On your screen,do you see the wordsmalius software?" "I see something that looks like,uh... is it a trashcan?" "How 'bout the word"installer"?" "Um-- do... you put the disc in,didn't you?" "I think I did." "I-- you didn't putthe disc in?" "Mm-- where does the disc go?" "How can you be such a fucking--?" "Hello?" "I'd like to see you in my office,please." "Do you understandwhy I killed the call?" "No,mr.Pierce.I don'T." "I" " I heard it inyour voice." "A tighteningof the vocal cords." "Thins out the upperregisters." "You were seconds away from screaming obscenitiesat the caller." "What?" "No,no,no" " I cut you off beforethat happened." "She'll think it wasphone error." "Call back.Get another tech, who can offer herproper help." "I was offering-- without snapping." " I wasn't gonna snap!" " I need team players" " i am a team player!" " You were about toscream at her." "I was not!" "My ears don't lie." "You know,why don't you gofuck yourself, larry!" "Huh?" "Fuck you!" "Fuck your callboard!" "Fuck your phone!" "Fuck your ears!" "And fuck yourself,you fuckin' prick!" "Come on!" "Let's go!" "Hide it behind the garbage!" "Yep--And I think celia's gonna get fired,I really do." "***********************" "She keeps challenging brit." "I mean,brit'sthe team leader, and she just doesn'thave any good ideas." "Her proposal for the eye campaignwas so boring." "I think she's history." "I mean,she wasn't innext week's preview." "What the hell is that?" "Oh,the smoke detector.Needs new batteries." "Remind me to get sometomorrow." "Speaking of tomorrow... it's that timeagain,larry." "Maybe we should go... someplace for dinner,first." "Where would youlike to go?" "Someplace quiet." "Oh,I had thatdream again!" "Only this time... we weren't on an island." "We were in the forest,and it was so,so cold." "You were making a fireto keep us warm, and I was out lookingfor firewood,and I saw her, playing there,on a snosnow bankbank." "There she was,larry." "Face it.You got caught." "He saw you." "There's no way he couldhave seen me,okay?" "From his little perch,he can't see into my cubicle." "No way.I'm telling you." "What are you tellingus,exactly?" "Hidden cameras.Right?" "In the ceilings." "I wouldn't put it pastthose tools in management." "Listen to what I'm saying." "That's not it." "He heard me." "He heard you?" "How,exactly,do you hearsomeone instant messaging?" "Yeah!" "No shit!" "My fingers tappingthe keys on my cell?" "I know it's not possible." "I'm telling you,he heard me." "You're just pissed offyou got caught loafing off again,you moron." "The guy'sa goddam freak." "No!" "Give him a break!" "After whathe's been through?" "Give hima break?" "Do you remember how soon he came back to work,after it happened?" "Yeah.It was like the next day." "Yeah.A normal guy would have taken a leaveof absence." "Something." "Shows you how heartlessthe guy is." "That's how hedealt with it." "And everyone has a different wayof dealing with loss." "Statistically,these kinds of abnormalities are very rare." "But in most cases,they are operable." "In michael's case,the cardiac tissue is deteriorating so quickly that the normal procedurewe would do is just not an option." "If we'd caught ita year,or two years earlier, we'd have hada better chance" "As it is--All that I can offeryour son at this point is a way to minimizehis pain." "I'm sorry." "I'm so sorry." "Now click on network." "Uh...okay." "Now choose ctp/ip." " Ip?" " Yup!" "All right.But what if it's gone for good?" "What if I can't get it back?" "Hey,hey.It's OK" "Your data isn't gone." "It's just lost." "All we have to dois find where it got to.Okay?" "I'm gonna help you." "Thank you." "Okay?" "Larry." "Guess what ifound out today." "Jim's wife,sarah?" "She's expecting." "Can you believe it?" "I didn't even knowthey were trying." "Especially since she's the only one workingat the moment, what with jim beingunemployed and all?" "Did she tell youshe was expecting?" "No." "So jim told you?" "Who told you then,brenda?" "No one told me,larry." " I watched her gettingher mail,this morning- - oh.You watched her,getting her mail and I could just tell.She had-- an auraabout her." " An aura." " She glowed,witha radiance,like" "You wouldn't know anythingabout it,would you,larry?" "Would you?" "I'm nothungry,daddy." "Look,pumpkin.I want you to eatsomething,okay?" "You want to grow up to be a big girllike mommy,don't you?" "That's my girl." "Love you,sweetheart." "Anyhow... so how was working today?" "Larry!" "I was asking how work was today." "I didn't see any auras,I'll tell ya that." "Come on,larry." "This is supposed to beour special night." "Don't spoil it." "We only get one chancea month,larry." "I terminated a woman." "What?" "She was describing,to a tech, a problem with ourgraphics application." "A common bug.We hear it a lot." "It's usually a 3-minute call." "About 90 seconds in,I killed it." "Just like that." "Don't know why I did it." "The call was going well." "But I did." "No one said anything." "Huh... guess you got awaywith it." "Love you,larry.Love you" "Hey,neighbor." "Little one-on-onebefore work?" "What's up,lar?" "Guess I,uh-- owe youa congratulations?" "Aren't you--?" "I" " My mistake." "Goodbye." "Oh!" "Oh,right!" "That!" "How did you--how did you know?" "We-- we haven't toldanybody about that yet." "I guess my wife must havespoken with yours." "Ah.She never told me." "Well,thanks,lar!" "Still hasn't sunk in,I guess." "8 months is a long waysoff." "But,you know,I-- there's so much to look forward to,you know?" "I'm really,uh-  well,you know whatI mean." " Yeah." "How-- how are you and brenda doing?" "Doin' all right?" "Just fine." "Well... 3:15 3:45...6:32,5:42" "8 minutes" "Call duration averagesare up across the board,larry." "Play ratios at 19 percent?" "That's more than the past6 months combined." "I rely on you to runoperations smoothly,here." "I know,sir." "Look." "We've all tried to be there for you and brenda, during this tough time." "And we offered you a paid leave of absence." "You declined." "Frankly,I'm still kickin'myself for-- not forcing you to take it." "But I can't afford to make that same mistake twice." "Now" " I'd like you to talkto someone." "He's very good." "Helped a bunch of us in managementquit smoking, just like that." "And he's discreet." "I don't need a shrink.Really." "Motivational therapist,larry." "And,to be honest with you, it's not a suggestion." "You've made some pretty baddecisions in the last quarter." "I need to getyour numbers up." "More importantly, I need to have you backto your old self." "I'll have debbie make the first appointment, if that helps." "Deal?" "Sometimes,it gets lonely." "It just gets so lonely." "We all get lonely,ma'am." "It's nothin' to be ashamed of." "But I have no one to talk to any more, now that he's gone." "But he's not gone.Ma'am?" "Wha-- what do you mean?" "Well,his body may be gone." "But not his spirit." "I'd say it's a person's spirit that's the whole reason we love them in the first place." "Your husband had a big spirit,didn't he?" "Oh,yes.He certainly did." "Look.Nothing can replace him." "You can't bring him back." "But you have his spirit with you always." "Never let go of that, and you'll never be lonely again." "Your job is to offer solutions to customers'software problems.Period." "I know that." "Uh-- she was having problemswith her dsl connection-- she was having problemswith her life." "And it took another-- what-- minute and a half, to talkthrough them with her?" "You know?" "To be more thanjust some robotic voice on the other end of the line?" "Look,I know the rules,mr.Pierce." "But I also know my heart." "How old are you?" "What's that have to dowith anything?" "I should report thisto management." "Fine." "At least I'll walk out of herewith a clear conscience." "Larry!" "You scared me!" "What were you doing in there?" "Nothing." " What are you hiding,brenda?" " Nothing...!" "Larry...we need to startthinking about the future-- don't you evergo in there again." "You understand?" "Larry...you understand?" "You aren't allowedin his room!" "You talk about himlike he's still alive!" "Shut up!" "For once!" "Shut up." "Do you know how manyconversations I monitor on average,every day?" "5 hundred and 31." "That's 2,655 times a day, I'm listening to other peoplecomplain about their problems." "Yes,but I'm hereto listen to you talk aboutyour problem,larry." "I don't have a problem." "Ah.I don't havea problem.Yeah?" "I used to say thatto myself every morning, as I reached for my fix." "3 packs a day,larry." "Never gave ita second thought." "My dad died of lung cancer." "I don't have a problem." "A year later,my mother passed away." "Still,I don't have a problem." "But,hey.Do you wannaknow the secret?" "Of how I learned to tell myselfthat i did have a problem?" "Next session,friend." "No,but that-- hey." "That curiosity you just showed was a good first step." "Something iseating you up inside." "What is it?" "Is it anger?" "Bitterness?" "Is it guilt?" "'Cause all of these are completely normalfeelings to have, when you've gone througha loss like you have." "And living on an islandof denial,like you are,it's very dangerous." "You do have a problem,larry." "And acknowledging that is the first steptoward fixing it." "It works!" "I haven't had a smokein 6 years." "I don't know--hey,hey.It's okay." "Think of this first sessionas our meet 'n' greet.All right?" "Your foot's in the door." "But next session,we get downto business,my friend.Okay?" "How's next tuesdayfor you?" " Should be good." " Okay." "Hi,kim." "Uh-- how is,uh,tuesdayfor mr.Pierce?" "Right." "Sounds good." "Thank you." "Okay." "How is 5:30?" "That won't work." "Okay.How 'bout,uh,6:30?" "Where's your secret stash?" "I'm sorry?" "You're jonesing for oneright now,aren'tcha?" "Don't have a problem,my ass." "I haven't had a smokein 6 years,my friend." "I'm not your friend." "You're a goddam fraud." "I can hear it." "Whoa.Hey!" "Whoa,whoa,wait.Hold on." "What do you mean,you--you can hear it?" "Hear what?" "Your addiction." "Oh!" " Hello." " Hey." "I decided notto report you." "It was a first offense,so I'm letting it slide." "But I can't say I'll beso forgiving the next time." "Thanks." " You headed to lunch?" " Yeah." "You wanna join me?" "Outside?" "Grab a couplesandwiches?" "Get some fresh air?" "Uh-- it's on me." "All right." "I come herefor the quiet." "Yeah?" "Yeah.It's pretty quiet." "You like workingthe phones?" "Eh.You know.It's a job." "You're a good listener." "I can hear it.In your voice." "Yeah.Most peopleare afraid to listen." "They think if they do, they might hear what'sbehind all the noise." "Silence.Silence scares them." "Like is noiseis the sound of life, then somehow,silence must be the sound of" "so what do they do?" "They surround themselveswith more noise." "Put noises on top of noises." "Tvs.Cell phones." "Their own voices,gabbing away endlessly." "They think that the morenoise they make, the more alive they are." "But they're the ones who areliving on an island of denial." "Because they refuse to listen." "To really listen." "You understand?" "Good." "'Cause if you listen,I mean,reallyreally listen, then you know what happens?" "Something amazing." "You understand that silence is the only thingthat connects us all." "Me and you." "You and mom." "It connects us all,forever and ever and ever." "I never want youto forget that,'kay?" "Good boy." "Now let's just sit herea bit longer." "Deal?" "Um,I" " I oughttaget back" "have a boat.A day sailor." "Did mostof the work on her myself.Nothing fancy." "She's funto take out for a spin." "Wanna come out with me?" "This weekend?" "Thanks,but-- um,I have plans." "Oh,well.Maybe another time." "It's great when youget way,way out." "There's almostno noise at all." " Larry." " Mm-hm." "I have some news." "Oh.I met a tech today." "At work.Young guy." "Real nice." " I'd like to ask himover for dinner..." " larry..." " ...one of these nights.I was thinking maybe tuesday..." " larry!" "You aren't listening." "What is is?" "Larry?" "M pregnant." "Isn't it wonderful?" "I told you." "My dreamswere speaking to me." "It's like each one was a little offering of hope,you know?" "A little-- sign,likean angel telling me everything will work out." "Just have faith." "At first,I-I didn't want to believe it." "Was afraid we would bedisappointed again?" " But then,this morning..." " brenda..." " something wonderful happened." " It was only two days ago that we made love." "Brenda.It wasonly two days ago." "How could you possibly know?" "I felt it." "I felt it move inside." "Well,what do youwant me to say?" "Say you're happy!" "It's a boy,larry!" "We're having another boy." "Well,whatdo they expect?" " I mean,it's not likemanagement didn't see this one comin'" " So irresponsible." "Why you think they keep him up in that officeso much?" "I heard he madea pass at the guy." "He alwayswas a weirdo." "Larry,a techquit yesterday." "Nothing new in that." "You know the kind of turnover we're up against." "Nature of the job." "But before he quit,he gave this tohuman resources." "It's a complaint form,larry." "It says you harassed him." "Says you made someinappropriate overtures?" "Now I'm inclined to give you the benefit of the doubt,larry." "Especially when he didn'thave the-- guts to confront youpersonally." "But then dr.Hammer calls, and says that your session didn't goso well yesterday." "Now you've been with usfor 6 years,larry." "You're an important part of this team." "But there's a certainprotocol I have to follow in situations like this." "I have to put youon probation." "You can still come to work, but one more misstepand I have to let you go." "No more." "Be still." "Be still." "Be still." "Just tryin' to geta cab.I'll meet ya" "Be still." "Be still." "Be still.Be still.Be still" " Oh." "Hey,larry." "Jim." "I-I thought you'dbe at work." "I-I didn't wake you,did I?" "Not at all." "Uh-- f-found this inmy front lawn." "Oh.Thanks." "No problem." "Oh,hey!" "How's yours and brenda's thursdaynight lookin'?" " Not good." " Oh." "Everything all right?" "Brenda's a bitunder the weather." "Sorry to hear that." "Well,maybe next week,then." "Yeah,there's definitely some kind of bug goin'around." "Sarah's feelin' kinda crappy,too." "'Course,maybe it's themorning sickness,but" "You guys come by,you know?" "I'll fire up the grill,throw on a couple rib-eyes." "We'll pop a few pbrs,and make it a night." "How's that sound?" "Larry." "Larry!" "Sounds...great!" "Not sure what you did,but it runs like new now." "Ah,I'm glad I could help." "Problem solved?" "Yes!" "Problem solved." "Thank you so much." "It's my pleasure." "Muchas gracias." "De nada,señorita." "All right,sir.You won't have to worry about that one any more,huh?" "No.You're a certifiable life-saver." "Thanks.You're welcome,sir." "Hey,mister.Yo." "I said it's 8:59." "Sorry.I didn't hear ya." "I didn't hear you." "Hardware problems are not a software problem." "Click on force quit." "I need to tell you,though, that you will lose any unsaved changed." "Okay." "I'm opening system preferences now." "Now I need you to click on "network"." "Um...okay." "Now choose tcp/ip." " Ip?" " That's right." "Um...okay.Yep." "Now what does it say under dns service?" "There's-- there's nothing there." " Nothing?" " Nuh nuh...no." "All right.That's a little strange." "Are you sure?" "It's totally blank." "Okay.Weird." "Are you gonna be able to fix this?" "Hey,lar!" "The truth is,you've gota real problem on your hands." "Sir,you deleted an application you shouldn't have, and now your whole operating system is corrupted." "All I can say is---Entire system is on the verge of crashing, and nothing will be retrievable if it does." "Do you understand what I'm saying,larry?" " You have made some pretty bad decisions..." " Living on an island of denial" "You talk about him like he's still alive!" "No!" " What have you done,larry?" " No!" "Larry,they told me you terminated all the callsfrom-- larry!" "Hey!" "What the hellis going on?" "Are you evenlistening to me?" "Larry!" "I knew." "I knew you'd understand." "Stop it!" "They'll hear you!" "Be quiet." "Be still." "Be still." "Stop it!" "Make it stop!" "Make it stop!" "Make it stop!" "No more!" "Stop!" "I want you back." "I just want you back." "I hear you." "I can hear you now." "It's okay." "I'm here now." "Appear to havea domestic disturbance at 10791 maple street." "Mr.Pierce!" "Clear" "Oh,jesus christ."