"It's the most famous shopping street in the world, in the heart of Britain's capital city." "A mile and a half long with 30 million visitors each year." "With some of the world's most famous shops, biggest stars..." "Kate Moss!" "...and busiest stations." "Sorry, guys." "Stand back for me." "What does it take to keep it running 24 hours a day..." "It's the busy street in the world, so it needs constant attention." "...seven days a week?" "Oi!" "Clear off!" "Welcome to Oxford Street." "Welcome to the pickpocketing." "Are you ready, London?" "A street that never sleeps." "This sort of thing wouldn't happen anywhere else." "Oxford Street." "Coming up, police deal with teenage shoplifters." "How old are you girls?" "15?" "There is a new store opening on Oxford Street, but will star cricketer Freddie Flintoff turn up to open it?" "Is Freddie here yet?" "I'm going to try one more phone call." "Can you stand to the side, please?" "And Tube staff hunt an intruder on the train tracks." "There was a report of a trespasser earlier." "Have you seen anything coming in?" "As one of the most prestigious destinations in London, a great deal of time, money and effort is invested in making sure Oxford Street is a safe place to shop." "Overseeing its safety is a dedicated Metropolitan Police team called ORB." "PC Karen Spencer is part of its uniform team." "She combines a high-pressure policing career with another full-time job - being a mum." "I have a four year old who's at nursery and a six year old who's just gone into year two, a boy and a girl." "They love that Mum goes out and arrests people." "They think it's all very exciting." "I don't think I'll tell them the reality of the situation." "SHE LAUGHS." "Today, Karen is patrolling her main beat along Oxford Street." "There's a few recurring problems, such as pedicabs causing obstruction." "All move off, please." "Off you go." "Thank you." "Then there's the beggars, which don't give a great impression of the West End." "No begging, no playing that." "It's not allowed." "Stand up properly, please." "Right, off you go." "He 100% is faking it." "It's the audacity that someone has to put on such a show." "Look how much better his walking is." "He's still putting a little bit of a limp on." "But he is a showman." "But along with all the problems, there are definite upsides - enthusiastic visitors." "Can you just take it with this?" " Thank you very much." " You're welcome." "And even religious salvation." "I invite you to become Muslim and become a person who will be eligible for paradise." " Thank you very much for the invite." "Take care." " Take care." "But things come crashing down to earth again as Karen receives a call about one of the most common crimes on Oxford Street - shoplifting." "Two young females have been detained by the security manager of a large store." "He explains to Karen what happened." "How old are you girls?" "15?" "Right, OK." "Despite their young age, the girls have admitted to being involved in the crime." "You do not have to say anything, but it may harm your defence if you do not mention when questioned something you later rely on in court." "Anything you do say may be given in evidence." "Even teenagers can face serious consequences for shoplifting, such as a referral order or even a criminal record." "So, ladies, you've admitted the offence." "You are both under arrest for that offence." "Do you have contact details for parents that can come down and represent you in custody?" "Karen is now ready to take the girls from the store to Charing Cross police station." "As long as you promise not to run away," "I will not be handcuffing you." "Teenage shoplifting is a familiar problem on Oxford Street and although Karen takes it seriously, she has to handle sensitively." "Don't run off or do anything, OK?" "I'm not going to embarrass you by grabbing hold of you, OK?" "We're just going to take a nice walk out of the store, up into the van." "One on one side, there's a little seat there and a seat on the other side." "OK?" "We're on our way to Charing Cross police station, where a couple of cells have been reserved for us." "They'll get booked in through the custody sergeant." "We will contact their parents, get them processed, interview them and then a decision will be made on what happens to them after that." "Later, two 15-year-old girls are given their first taste of the justice system." "Can you tell me why you stole the items?" "Getting a flagship store on Oxford Street is the Holy Grail for any retail brand." "Of the street's 200 stores, 70 are flagships." "For many up-and-coming chains, it is a sign they've made it, and that is certainly the thinking of plus-size clothing chain." "Jacamo and Simply Be, who today are opening their first store in southern England on Oxford Street." "But it's a competitive business." "Stores that can't pay their way can go as quickly as they arrive." "Making a good impression is crucial." "So today, Jacamo are planning to make a big splash with their celebrity launch." "It's 8.00am and head of PR Carie Barkhuizen is in store making sure the event runs smoothly." "Everything so far is going to plan." "A little bit nervous that everyone arrives on time, of course." "We're doing a lot of running around, making sure everyone knows what they're doing." "We've got photographers outside already." "We've never been in London before, so Oxford Street is obviously." "THE place to be if you're going to open in London." "Simply Be caters to plus-size women, Jacamo to larger men, and Carie has planned a big arrival for the men's branch." "Right." "Let's go." "They've booked cricketing icon Freddie Flintoff for a photoshoot with some Simply Be models." "Are these the shoes?" "London's most read paper, the Evening Standard, is keen to run the story... if they can get a photo of Freddie." "We have pre-sold the story to the Evening Standard, and they've written it up for today's paper, so that is why we're here at the crack of dawn as well so that we can make their first edition." "Publicity like this could be the difference between success and failure for the store." "All I can say is I didn't sleep last night." "It's a lot of people to make sure they're in the right place at the right time, but I think it should be fine." "To pile on the pressure, Chief Executive Angela Spindler is here to keep an eye on her team." " Hi!" " Hi." " You look great!" "But there is no sign of the superstar." " Is Freddie here yet?" " No, it's doesn't look like it." "At 6'4" he ought to be unmissable." "No, not here yet." "Let's go." "Carie gets a call saying Freddie is in a taxi and should be there soon." "I am going to just make sure that he is greeted by somebody when he arrives." "Ten minutes later and there is still no Freddie." "All the models for the photoshoot are ready." "How are we doing?" "All the models are on schedule for ten minutes." "OK, well, Freddie is not here yet, so we might be slightly delayed." "OK." "Um..." "Just going to try one more phone call." "They assured me he'd be at half past, so I reckon he'll be about ten minutes late." "The nerves are understandable." "As well as selling the story to the Standard, other agency photographers are gathering outside, interested in covering it." "No Freddie means no story." "Perfect." "Ready to go." "General Manager Colin Smith known only too well how important this publicity is for an up-and-coming chain keen to make its mark on the UK's premier shopping street." "Oxford Street is our flagship store." "More of a northern base at the moment." "We're the first main store in the south, and we are setting the way then for other stores to follow in our stead." "I think Oxford Street is a tremendous place for us to be, and the store is set to do brilliant things." "For Carie to do brilliant things, she needs her star attraction to turn up." "And it is relief all round as Freddie finally arrives." "Come this way." "We'll be going in about ten minutes, but I'll come back in here and just give you a quick brief, if that's OK." "With her star signing in the building," "Carie can concentrate on the main event - getting her team ready for the Evening Standard's cameras." " Are we ready?" " Ready." " Fantastic!" "Let's get the girls." "Yeah." "Just get your perma-smile ready." " Make a little gap between you guys." " A little gap." " Yeah." "Just get Angela in there." "And then the moment the whole morning has been leading up to, the all-important photoshoot." "If it makes the press, it's priceless publicity for the new store." "It's a big moment for Carie, and the models are sharing in the excitement." "Obviously, Oxford Street has so much to offer." "I think it's an amazing place to be." "Now we've got this store here, and it's a real part of the fashion industry." "Their first Oxford Street store might be ready, but customers need to know about it." "So Carie heads to the back office to get the all-important photos over to the Standard before their press deadline." "Cross everything for this afternoon's Standard." "That's what we're doing now." "Whether the newspaper will actually run the story, we'll find out later." "Oxford Street might be famous for its shopping, but there's a small group of enthusiasts who believe it could become well-known for something else entirely." "Situated on a corner in Oxford Street is the London College of Fashion, part of the University of the Arts London." "And while its day job is training up the next generation of movers and shakers in the fashion world, it also plays host to the only beehive on Oxford Street." "Dr Luke Dixon is an expert in urban beekeeping, and he believes this is the perfect place to make honey." "Urban honey is the best honey you'll find anywhere for a variety of reasons." "It's a longer season and there's a multi-flora menu of things for the bees to eat in London." "So the complexity of the flavour is much better than it is for country honey." "And if you think city pollution is a problem, think again." "It's not full of diesel, fumes, anything like that." "The bees filter all of that out." "Making urban honey is a growing industry." "With the London College of Fashion hive, Luke aims to produce some genuine Oxford Street honey to sell in the college." "Today, he's come to check on the hive to see if the bees have made enough for him to harvest." "There's something wonderful about being up here, looking out and seeing all this stuff going on around you." "It's endless fun just being in some secret, unexplored rooftops of London." "Unlike most other bee species, honeybees are able to live through the winter." "Making lots of honey to eat is key to their survival, but the London College of Fashion bees are facing a threat." "The wasps and all the other bumblebees have got nothing else to do." "For them, the year is finished, so they're just hanging around, trying to find some food." "And if they can get into the hive, they can eat the bees, they can eat the wax, they can eat the honey." "One bee has decided to face the menace head-on." "There is a bee and a wasp fighting down there." "A rather fat and well fed wasp." "The wasp attacks mean that Luke and the team are concerned about how much Oxford Street honey the bees have made this year." "There is only one way to find out - opening up the hive." "We'll just need to turn this around." "One of the students uses a smoker to subdue the bees." "So, what are doing now is just checking." "Fingers crossed." "The hive contains two boxes, and Luke examines the top one first." "This is absolutely perfect with honey." "This box is ready to go." "It is full." "Luke checks on the other box, but here it is a very different story." "There is significantly less honey in the frames." "You can see there is beautifully capped honey here in the corners and in the middle, they're still turning the nectar into honey and still capping it for the winter." "I think we'll leave all of this for them." "Enough honey is left for the bees so that they can survive the coming winter." "But that still means Luke and the team are left with a full box for themselves." "And this box, we shall steal and take away and put in jars." "The bees aren't happy with the disturbance, and the team works quickly to reassemble the hive." "If somebody came and took the roof off your house and stole all your food, you'd be agitated." "The next stage is to process the honey." "Luke takes the box to honey makers the Bee Collective, run by Caroline Birchall." "This is the famous London College of Fashion honey." "Caroline gets her team of volunteers to start the extraction process." " They uncap the cells." " You just tease the cappings off." "Then extract the honey from the frames, filter it and then, hey presto, Oxford Street honey is ready for jarring." "We'll probably get 60 to 70 of this size jars." "And that is how we do it." "And then it is the moment everyone has been waiting for - time for a taste of honey." "The team have got together at the London College of Fashion to see whether their months of hard work have been worth it." "My God, that is good." "That is such a sophisticated taste." "It is, it's just so complex, the taste, isn't it?" "I'm so chuffed with it." "Luke is so pleased with the honey that, like all good retailers, he's keen to expand his Oxford Street operations." "This hive has done very, very well." "I'm sure come the spring, if all goes well over the winter, we'll be able to split it in half and get a second hive going on Oxford Street." "Earlier today, PC Karen Spencer apprehended two suspected shoplifters on Oxford Street." "She needs to question them." "Come on, out you get, quick." "Chop, chop." "The only problem is that they are 15-year-old girls." "She can't interview them without an appropriate adult, normally a parent, being present." "Right, come in, girls." " She's taken them to Charing Cross police station." " Have a seat." "It now falls to Karen to make the phone call every parent dreads - letting them know their child has committed a crime." "It's a difficult call for Karen too." "I am with your daughter and her friend at the moment." "Unfortunately, they are in police custody." "They've been arrested for shoplifting." "Teenage shoplifting has long been a problem on the street," " and the stores take it seriously." " Come on." "While she waits for the adults to arrive," "Karen gets both girls booked into custody." "Both parents were told what had happened, and they didn't seem too happy." "How old are you?" "I certainly wouldn't want to be in their shoes at all." "Who knows what their parents are going to say to them when they get in." "When your mum arrives, we'll take your fingerprints, photograph and DNA, and they'll be subject to a search on the computers to see if you are known, you have social identification, and also to see if you've committed any crimes anywhere" "and left your fingerprints." "And then, for the first time in their lives, the two 15-year-old girls are locked up in the cells." "This way." "The girls' names and addresses have been run through the police computer." "Nothing has come back, so it seems that it is the first time they've been involved with the police." "I'm going to pop back into custody and see whether the appropriate adults have been and spoken to the girls and they've had their rights read, etc." "And hopefully try and take them into interview as soon as possible." "A short time later, and the girls' appropriate adults have arrived." "With them present, Karen is ready to start the first interview." "We've disguised their voices." "This interview is being tape-recorded." "Can you tell me why you stole the items?" "And how do you feel now about taking the things?" "Unexpectedly, the girl's relative sees a positive side to the situation." "With the interview concluded, Karen moves on to the second girl, again accompanied by an appropriate adult." "Can you tell me what your intention was when you came to Oxford Street today?" "At what point did it change from looking around to taking things without paying?" "And with children of her own, Karen can't help viewing the situation from a personal perspective." "They're 15, they've never done anything like this." "It was really out of their comfort zone." "They're not in trouble with the police all the time." "So I look at treating them as I would wish my children were treated." "Would you like to say anything?" "OK." "Thank you." "The interview is over." "The girls are free to go." "You came in the back door." "Now you can leave through the front door, OK?" "But that's not the end of the matter." "I have bailed the girls out for about four weeks to give the youth offending team a chance to get in contact with them and discuss ways forward." "Keep those appointments and there should be no further issues, all right?" "It's not going to fall on them getting a criminal record or whatever for a relatively minor offence." "Bye." "Bye, girls." "That's it for the girls as far as today is concerned, but they'll have to attend their local police station to meet with the youth offending team in due course." "Karen is also in no doubt they'll be facing further consequences from their families." "They were so ashamed of them and they're like, "They're both grounded," ""they're never going out again," and things like that." "I kind of really respect people who take that hardline on their children." "It's definitely a good thing." "But I think they've learned their lesson today." "Carie Barkhuizen has been overseeing the launch of Oxford Street's newest arrival, plus-size clothing chains Jacamo and Simply Be." "She's hired cricketing legend Freddie Flintoff to promote the brand." "She's got the photos and the chance of priceless publicity in the Evening Standard..." "Patience, patience." "...If she can get enough internet connection to e-mail them over." "Just say, "Carie's sending some photos out," ""but we're having a problem with the internet connection."" " Yeah." ""If she sends them to you, can you send them to all the picture desks?"" " Yeah, OK." " Thank you." "Hi, Paula." "Can you call Carie's phone as soon as you get this message?" "We might need your help to get some pictures out to the picture desks." "OK, thank you, bye." "If the newspaper can't get or doesn't like the photos," "Carie will have hired Freddie Flintoff and the models for nothing." "We need to get the photos to the newsdesk in the next 15 minutes." "Cross everything for this afternoon's Standard." "That's what we're doing now." "While Carie struggles with technology," "Colin prepares to through the doors open to their first customers." " Is everybody ready?" " Yes." " Is everybody ready?" "!" " Yes!" "Let's get the doors open." "Do that one for me." "Thank you." "The first customers begin to come in." "It's still early, so it's more of a trickle than a stream, but a certain sizeable fast bowler is generating some interest from his legion of fans." "Nice to meet you too." "And they're not his only admirers." "He is really attractive!" "I was like, "Hi, Freddie."" "That's good." "But Carie is not interested in cricket balls." "She's finally managed to get sufficient Wi-Fi to e-mail the photos." "Now we've got the pictures out, I'm happier." "The pictures might have gone, but will they actually make the paper?" "At three o'clock, the first edition arrives." " SHE GASPS." " Page three!" " That's amazing!" "The story has made it to page three, but not the photo." "However, Carie's work hasn't been in vain." "We have made success, got the Evening Standard." "It's online today with our pictures." "Big tick there." "And then hopefully we'll get lots of customers in the door as a result." "It might look like only a small success, but to an Oxford Street newbie like Jacamo, it's gold dust." "On such a competitive shopping street, it could make all the difference." "At the western end of Oxford Street is Marble Arch, home to the quietest of the street's four underground stations." "However, today it is the scene of an emergency call." "'Go ahead.'" "Our ETA is ten minutes." "An elderly lady has fallen off a train and hit her head after shopping on Oxford Street." "The fact that the lady is elderly makes it a bit more of a priority." "Getting immediate medical attention might be paramount to her recovery." "Move, move, move." "Move, move, move!" "Sharon Turner is a British Transport Police medic." "Her Network Incident Response Team are the first people who get called in an emergency that might affect the Tube." "Westbound platform." "Today, she is with fellow medical officer Andy Baker and Rupert Keppel-Palmer from London Underground." "Can you stand to the side, please?" "They head to the station platforms." "And soon locate the injured woman." "Hello." "What is your name, my love?" " My name?" " Yes." " Carla." " Hello, Carla." "The woman, Carla Shah, is 79 years old." "Given her age, Sharon is keen to inspect the injury." "You've had a head injury, so you're going to need to go to hospital." "It's always better to get it checked out at the hospital." "What we don't want is for you to go home, go to sleep and not wake up, OK?" "What we're going to do is pop you upstairs where we're going to sit you in a quieter room and see whether you need a stitch." "Initial indications are that she was possibly trying to board a train and it might be... it may be that the doors closed as she was trying to board the train, and that made her fall backwards." "A member of the management team will check the CCTV and investigate further." "But before anyone can check the footage of the accident..." "So, it's Green Park eastbound trespasser, over?" "'A possible trespass incident.' ...an incident caught on CCTV at another station sends the Network Incident Response Team back on the move." " Can we split, one of us?" " Yep." " OK." "A man has been spotted running onto the tracks at a nearby station just one stop away from Oxford Street patch." "The team is set up to deal with any incident which might cause disruption to the network, and this is one of them." "Andy and Rupert head off to deal with the situation." "I've separated from Sharon." "To keep the system moving, I'm going to get in there quickly." "Trespassing on the tracks is one of the most serious offences you can commit on the Tube because of a serious risk of death or injury from the live rail tracks and the delays it can cause the network - over 400 hours every year." "Rupert and Andy have no idea why the man might have trespassed, whether it is by accident, for a dare, or some other reason." "Whatever it is, they need to find out if he's still down there and fast." "Right, they think he might have come back on the platform." "A train has gone through under caution and checked." "Nothing sighted." "I'll see if this guy saw anything coming in." "The previous train has just reported no sign of the trespasser in the tunnel ahead, but Rupert needs to warn this driver." "Hi, mate." "There was a report of a trespasser earlier." " Have you seen anything coming in?" "Are you in PM?" " Not in here." " All right, you've seen nothing?" " Nothing." "All right, mate." "No problems." "What happened was a train that was coming in, the driver saw something ahead of him, stopped short and they thought they saw someone ahead of them." "What they think's happened is he's possibly run back onto the platform, so just checking that now." "Rupert and Andy can't leave to get back to the passenger at Oxford Street until they have confirmed the trespasser is gone which means waiting for word from London Underground CCTV control room." "Right, update - on CCTV 2040, they've got a guy coming back off the track just as the train's coming in." "The train stopped short, drops the handle, basically, emergency stop." "The guy is literally coming off the platform at that time, so he must have already been on it." "And they've checked and he's seen legging it, basically, up the platform, so it doesn't react close to the track." "So, the trespasser has made his escape." "And back at Marble Arch," "Sharon and patient Carla are both still at the station." "There you go." "But like the trespasser, they are leaving in a hurry too." "We decided we were going to take the lady to hospital ourselves." "However, just as we were making our way to the vehicle," "London Ambulance have turned up, so we're going to go back and find them and hopefully get this lovely lady to hospital, where she needs to be." "Carla might be going to hospital, but the Network Incident Response Team are going back out on patrol on Oxford Street while the night is still young." "Thank you." "We're going to resume, so let's go."