"(Male announcer) Tonight on Kitchen Nightmares..." "[Horn honking] Chef Ramsay, Chef Ramsay!" "(Announcer) Chef Ramsay makes his inaugural trip to Pittsburgh." "Oh, my God." "(Announcer) Where he tries to turn around a failing soul food restaurant." "Soul food?" "I wouldn't serve that on fucking death row." "(Announcer) The owner, Ms. Jean, is also known as "Ms. Mean."" "Look at this [Bleep]!" "How can somebody mishandle bread?" "Ooh!" "(Announcer) She yells at her staff." "Everybody always late." "Uh-uh!" "(Announcer) And the staff yells back." "You told me not to leave my post!" " Bye." " That is bullshit!" "(Announcer) Ms. Jean's philosophy is the customer isn't always right." "There's a problem with the mac and cheese." "No." "That lady lying'." "(Announcer) As for her menu... (Gordon) Oh, my God." "(Announcer) It's a disaster." "It's drier than the Sahara desert." "(Announcer) And the only steady customers at Ms. Jean's seems to be the flies." "Fuck off, fly." "(Announcer) Chef Ramsay faces a massive challenge..." "Has there been a robbery here?" "(Announcer) As he goes looking for the soul in this soulless restaurant." "The restaurant looks like a prison cafeteria." "(Announcer) Can Chef Ramsay save Ms. Jean's Southern Cuisine?" "You've all fallen out of love." "(Announcer) Or has the restaurant gone too far south?" " Stop!" "Everybody stop." " I'm done." "[Crying] I don't want to do this anymore." "(Announcer) That's tonight..." "This is a disaster." "(Announcer) On Kitchen Nightmares." "It's killing me!" "I can't continue to do it no more!" "[Aggressive surf music]" "What is that?" "He's serving rotten food." " You could possibly kill them." " Then wake up!" "You wake up!" "[Coughs]" " Shut the place down." " Get out of here!" "(Gordon) That is amazing." "I can't take any more." "Thank you, Chef." "(Announcer) Wilkinsburg, Pennsylvania, located right outside Pittsburgh, is home to Ms. Jean's Southern Cuisine, open by Jean Gould, a retired special education teacher." "I love to cook." "And then when I started doing it at my church, everybody wanted me to make food." ""Ms. Jean, you have to cook this, you have to cook that."" "Cheese sauce is ready!" "They're the ones that really encouraged me to open up a restaurant." "You'll love her food." "Trust me." "That mac should be ready to come out." "Very good." "She's the type of person that will always help you if you're in a bind or if you need help." "You sure you feel better?" "'Cause we don't want you working sick." "But, oh, wow." "How can I explain this?" "She has an attitude problem." "If I catch you on your phone, it's considered your 15-minute break." "No exceptions." "Unless you fell on the floor, and there's nobody in here, and you can't get up!" "Ooh." "Ms. Jean's like Dr. Jekyll and Mr. Hyde." "Who kept the steam tables on?" "Y'all gotta pay attention!" "Somebody write these orders like kindergarten students." "I'm mean because a lot of my staff is lazy." "I don't think it, I know it." "Uh-uh." "Uh-uh, sister." "Where you come from?" "You can't be standing back here in the kitchen on your phone." "Let me call you back before I have to kill Ms. Jean." "That's not right." "You just can't do that." "I have to go and tell them four or five times," ""you need to do this." "You need to check this." " You need to check that."" " All right." "There's a problem with the mac and cheese." "They said it's overcooked, and they want some more." "I don't want to hear it." "When she's dealing with a customer complaint, she could be known to get a little bit nasty." "She said this is like eating a potato chip." "That lady lying'." "Sometime, I find myself in the kitchen cooking, and I have to stop." "And I go to the door just to make sure no one is out there." "Wow." "I don't know what happened, but customers are gone." "Oh, man." "There was several times I came in in the morning, and she's crying." "[Crying]" "She's just crying, and then" "I'm getting a frog-- she, um..." "She'd be like, she owes so much, she's scared." "I'm really in need of help, to the point I don't..." "Excuse me." "I don't know what I would do." "I don't even know where else I would go to seek help." "All I know is I put my whole life-- my whole life savings... you know, to see it go right down the drain..." "I don't know what I'll do." "How are you, sir?" "You well?" "Just waiting for my car." "[Horn honks]" "Chef Ramsay, Chef Ramsay!" "Hi!" "I'm Jean!" "You're coming to my restaurant!" "Can I speak to you a minute, please?" "I'm supposed to be coming to see you." " Please!" " Okay." "I brought you a peach cobbler." "I need to see you a few minutes before you get to my restaurant." "Okay." "Let's go through there." " Okay." " Jeez." "All my whole life, all I've ever did was help someone else." "Let's take a seat over here." "And now I'm really, really in need of help." "First of all, how long have you had the restaurant?" "I had the restaurant about 12 years." "And before you ran the business, what were you doing?" "Oh, I taught disabled kids and adults." "And I did that for about 25 years." "Tough job." "It is." "So coming out of that kind of role..." "Mm-hmm." "Talk to me about your restaurant." "The food, how would you rate that on a scale of 1 to 10?" "I'm saying 8." " 8?" "Okay." " Yes." "The biggest problem is my staff." "Because they're trying to cook with one hand, and be on the cell phone with another hand." "What?" "Or taking more breaks and gossiping, talking, and being late or just don't show." "And it's just not helping me keep my restaurant where it needs to be." "I am in big, big debt, because I can't keep enough clientele in the restaurant." "Right." "I mean, I am going through so much right now," "I really don't know if I'm gonna make it out through the month." "I just don't have the money, so every day, I do everything." "I waitress, I'm the manager, I cook." " Which is crazy." " Cause that's how bad it is right now." "I just really need your help." "I'm on the edge." "I really, really need help." "I can't do it." "I can't." "I-I appreciate you coming here to see me." "Thank you for the update." "Don't get upset." "[Crying] I can't help it." "It's been so hard." "I just don't know what to do." "Listen, I'm here to help, Ms. Jean." "Okay?" "[Crying] Okay." "I totally get it." " Okay." "Thank you." " Okay." "Let me jump in my car, get back there." "And I'll have a meeting with the staff." "Come on." " Okay, thank you." " Okay." "[Thunder rumbles]" "Wow." "It may be rainy in Pittsburgh, but if there's one thing that will pick me up, it's some good soul food." "Wow." "Ohh." "Oh, my God." "Oh, my goodness me." "Anyone in?" "Oh, my goodness." "Drop the evidence." "I'm scared to go out there." "I can't handle this." "I'm about to pass out." "Oh, my God." "(Gordon) Hello." " How are you?" " Good." "How are you?" " Good to see you." " You too." " I'm Marissa." " Larissa, good to see you." " Marissa." " Marissa." "My goodness me." "Was there a robbery last night?" "There's nothing in there." "That's our dessert display over there." "Wow." "That is grim." "The restaurant looks like a prison cafeteria." "It's just embarrassing." "I mean, Chef Ramsay's coming in asking," ""when was the robbery?"" "Oh, dear." "Ouch." " Hello." " Nice to see you." " And first name is?" " I'm Joanie." " Joanie." " I'm glad you came." "Good to see you." "I'd like to have a quick get together with the staff." "Okay." "Can you go to the kitchen and call everybody out?" " Yes, I will." " Without Ms. Jean." "Yes, sir." "Everyone to the front." "We have a meeting." "(Gordon) Come over, come over." "Everybody, come through." "Great." "And first name is?" " Chef Mike." " Chef Mike." "How are you, my darling?" " Hello." " And this is?" " Sharneil." " Sharneil." "Come over here, so we all stick together." "Now that Chef Ramsay is here," "I'm ready to talk about everything that's wrong, believe you me." "[Laughs]" "Um, first of all, Ms. Jean came to see me this morning." "The biggest problem, from her point of view, was the staff." "Oh, my." "Why would she blame the staff for the problems in the restaurant?" "To get all the blame off of her." "Yes." "Why would she pass the blame on to you?" "She has sort of an attitude problem." "She's just..." " Mean." " Mean." "Ms. Jean, pillar of the community for the last 20 years, she's mean?" "Yes." "She's mean to the customers, sometimes." "Mean to the customers?" "And employees too." "I don't believe it." "Sometimes I thought she had a split personality." "Wow." "You got the nitpicking Ms. Jean, where you just want to throw your hands up and be like," ""I'm leaving."" "Then you got nice Ms. Jean." "I mean, I'm really confused." "Ms. Jean blamed you guys as the issue, and what you're telling me is completely different." "So let me go and get her." " Ms. Jean?" " Yes?" "You got two seconds?" "Oh, wow." "Um, so I'm" "I'm a little confused." "Ms. Jean, you told me the issue here was the staff." "That's not the case from their point of view." "They're saying that you have a mean streak." "Are you mean?" "I don't think it's a mean streak." "I'm a very serious person." "They're saying that you're heavy-handed with the customers in terms of the way they've been treated." "There's a young man that comes in here, and he's like me and Jean's grandson." " Right." " He's not like my grandson." "Well, I'm just saying, Jean, he's a regular." "And he ordered pepper steak and rice one time, and he just told Ms. Jean it was a little salty" " and she said, "don't eat it."" " Wow." "He's one of the guys that come in here and his pants is hangin' to here." "We try to catch those guys when they come in, and ask them to please pull their pants up." "Especially on a Sunday with all the church folks and the older ladies and stuff." "Okay, I appreciate that, having the pants pulled up on Sundays in front of the church congress, but whether he's got his pants around his ankles, he has a right, yeah, to complain about salty food." " Let's get that clear." " Yeah?" "Who's right?" "Who's wrong?" "They're wrong, because they think I'm mean when I don't allow them to do something that they shouldn't do." "Yes, I do yell sometimes because after I ask you to do something five or six times, and it's not getting done," "I think I'm too soft." "I need to put my foot down if you do something, and you should be terminated." "Wow." "But, no, soft-hearted me," "I give everybody another chance." "There's always something." "When I go back there, they're on their phone." "I mean, all gathered." "I've been back there when there was five people on their phones at one time." "Especially you." "No, it's not right." "Okay, you saying that never happens?" "No!" "Every time your phone vibrates, you go to the bathroom 15 times a day." "And I really go to the bathroom!" "I follow her to the bathroom." "And you heard me talking one time." " One time." " Several times." "You never know when I'm following you." "I drink like over 2 gallons of water a day." "The only way you drink 2 gallons of water-- unless you had hot pipes." "Uh-uh!" "[Laughing] It's from the hot kitchen!" "Well, you're out drinking or whatever, that gives you hot pipes." "No!" "Uh-uh." "I can't deal with everybody's personal problems, and it's like I'm Dr. Phil." "Now I feel like I'm Jerry Springer." "[Laughter]" "This is serious." "It is not funny to me." "They don't understand I am one person." "I have to deal with all of you." "I'm like really getting fed up behind it." "This is crazy." "And everybody always late." "Everybody, especially Mike." "Every, single day." "I'm very disappointed, because I don't feel like they respect me enough, and all these years I've put into what I'm doing, this is, like, frustrating to me." "If I don't get Chef Ramsay's help," "I am gonna lose what I have within a month's time." "I really need his help." "(Announcer) Having already witnessed the major rift between Ms. Jean and her staff," "Chef Ramsay is ready to try some good, old-fashioned soul food." "Okay." "Hello." "Here you go." "Thank you." " Okay." " Right." "I'd like to order a few of the key elements of any good soul food restaurant." " Okay." " First off..." "I'll go for the Chitlin Dinner." "Um, we don't have that available right now." "No?" "No." "No Chitlins, what a shame." "Uh, some fried corn, please." "We don't have that." "Okay." "I'll have the red beans." " We don't have the red beans." " The black-eyed peas." "We don't have that either." " Whiting?" " No." " The veggie platter." " No." " Sweet potato pie." " No." " Mashed potato?" " Not right now, no." "I don't even think we have gravy." "Seriously?" "Why have a menu if 2/3rds of it's off?" "[Sighs]" "Oh, dear, uh..." " You got pork chops?" " Yes." "Bingo." " And let's go for the ribs." " Okay." " And the mac and cheese." " Okay." "Let's start off with that." "As the food's ready, just bring it." " Thank you, darling." " Okay." "Pffft." "Okay, the ribs." "Mac and cheese." "[Laughter]" "Michael, please." "What?" "No playing around!" "Uck." "Wow, I mean, that is just like sugar syrup." "Darling, can I change that, please?" "It's so sweet." "How much sugar goes in that?" "I'm not sure." "It's probably just poured in there until it's sweet enough." "Yeah, that's sweet enough, all right." "I'll just go straight to water, please." " Water?" "Sure." " Thank you." "He said the sweet tea is too sweet." "That's like Southern tea, and they call it sweet tea." "It's supposed to be sweet." "That's why they call it sweet tea." "So depressing." "What's up there?" "Two seconds?" "What is that bike?" "What's the bike there for?" "That's Ms. Jean's exercise bike." "There's a gym here?" "Just-- no, just her bike." "But what's it for?" "For her, when she does her exercising." "I've never seen anything like that." "Wow." "How's that, darling?" "Like shit." "Did somebody sit on that?" "[Laughing]" " Uh, n" " What happened?" " Came out like that." " It came out like that?" " Yeah." " Yeah, it came out like that." "Did-- did somebody sit on that?" "No, sir." "Can the lady not have a decent bun?" "Yes, she can." "She can." "Crazy." "Wow." "[Sighs] Ms. Jean!" "What is this?" "Please tell me that the bun didn't go out looking like that." "I just-- honest to goodness," " I really didn't look" " I cannot believe that!" "Look at that shit!" "And then y'all be talking about it's me." "Wow." "[Yelling in background]" "Who would send something out there looking like this?" "Look at that." "I mean, come on!" "I mean, how did it get smashed up the first time?" "I don't know." "How can somebody mishandle bread?" "What's going on in that kitchen?" "They don't give a fuck!" "They just smash shit up, put it on the shelf." "This is what I'm dealing with, but it's not a staff problem." "They don't care how it looks!" "I don't understand why nobody don't get it." "I mean, come on!" "Wow." "Sharneil, now, shit." "I just put the three together that he should get, and you went and grabbed something else." "First of all, you told me to get this stuff ready." "No, you got it looking like a flop plate." "You seen me wiping it off, Ms. Jean." "Don't get frustrated and take it out on me." "But you have to learn that you don't place food up and hand it to somebody any kind of way." "Shoot." "Oh, my gosh." "I am so underpaid." "Is that for me?" " You." " Wow." "All right, we have the ribs, and the rest is coming out." " Okay, great." " Mm-hmm." "How is it?" "They have a weird saltiness to them, almost like they've been in the brine." "Would you find out and just ask them?" "Sure." "When you think of ribs and the excitement... the stickiness, the deliciousness of it." "But they're very salty." "He said they're salty." "It was almost like they were in a brine, and nothing was that impressive to him." "They taste salty to you?" "No." "This is soul food, and I really don't think" "Chef Ramsay know how to cook soul food." "Just like I wouldn't know how to make food that British eat." "Here is the mac." "(Ms. Jean) It's nice and hot?" "Sizzlin'." "Okay." "So, Sharneil, are you gonna start the pork chops?" " Just one pork chop?" " Yeah, one pork chop." "I'm scared to cook it." "Here's the mac and cheese." "Where has that been?" "It's bubbling away." " Can you hear that?" " I..." "Has that been in the microwave?" "Yes." "What, for three days?" "Can you hear it crackling?" "[Sizzling]" "Yes, I do." "It sounded like the little rice krispie treats with the little elves and didn't look that good." " Thank you." " Okay." "Depressing." "One thing that should always stand out is a bloody good mac and cheese, and that's just bland, overcooked, and just dreadful." "Really bad." "Don't cook it too, too fast." "When you cook pork chops, you gotta stand right there and keep turning and keep turning it." "Ms. Jean nitpicks." "You just want to tell her," ""get the hell out of the kitchen."" "(Ms. Jean ) Why is there so much smoke?" "I don't know." "Might be from the grease." "Damn." "Something flew in my eye." "Darling, I'm finished with that." "Thank you." "How is it?" "Mac and cheese, well, ooh, ouch." "It's bland, there's no seasoning." "And it's just cooked to hell." "Okay." "He said the macaroni and cheese, it's bland." "It's what?" "It's bland." "That's good." "Taste it." "It's real good." "I'm not gonna say the macaroni is not good when it is good." "Is that my pork chop?" "You need another set of silverware?" "No, that's fine." "Thank you, sweetie." "How sad does that look?" "Honestly, come on." "How fucking depressing is that?" "Are you serious?" "Could y'all please come look at the pork chops, please?" "[Laughing] He got it sitting up." "[Laughter]" "It's like the map of America." "[Patriotic music] Start on the east coast." "There's California, where that little dark spot is." "Come to central, midwest." "Then we have Seattle." "We're here." "Pittsburgh." "God bless America." "[Fly buzzing]" "Fuck off, fly." "[Chuckling]" "Sharneil, did you taste it?" "If he got it standing up, that mean it's too hard." "I'm not the cook." "Okay." "So I see you had a chance to taste the pork chop." "Uh-huh." "And what did you think?" "Yeah, dry." "Like a-- a mouthful of sand." "It's drier than the Sahara desert." "All right." "Even the fly is no longer interested." "Okay." "Is there anything else you wanted me to get for you, or-- a wheel for that bike out there." "That way I can get the fuck out of there." "[Laughs]" "He said that this was dry, like a mouthful of sand." "He said even the flies no longer take interest in it." "Is it dry?" "Mm-mmm." "I still stand by my food, because I put all I have into it." "And I work hard." "Oh, dear." "Dear, oh, dear, oh, dear." "My lunch was a joke." "And anything connected to soul, passion, heart... you've all fallen out of love." "I mean, how can a soul food restaurant miss the staples?" "No red beans, no black-eyed peas, no mashed potatoes." "The ribs, salty." "I mean, a real weird saltiness because it's like" "We season them up." "You season them up?" "So they're salty, and then they're sweet as anything with that barbeque sauce on there." "And then pork chop." "I mean, I was holding out for the pork chop, and it was dry." "The mac and cheese, I mean, it was just disappointing." "I think it was good." "I think the mac and cheese is fucking disgusting." "Well, I don't, chef." "Come on!" "You know, the macaroni and cheese, we haven't had any complaints about it yet." "No, 'cause you have no customers, my darling-  that's why." " We don't have any customers." "That's why." "And you want my help?" "Get a grip." "I'm not gonna take too much criticism about my food." " All right." " Go on now." "I told Chef Ramsay I do wear a lot of hats." "And I feel like if he don't like my fried chicken and he don't like my macaroni and cheese, then you know what Chef Ramsay can do?" "He can wear one of my hats." "And that's one of 'em!" "That's how I feel." "(Announcer) It didn't take long for Chef Ramsay to see that Ms. Jean is in denial about her food." "I'm telling y'all that I'm not gonna sit here and be embarrassed tonight." "Ooh." "Y'all might as well get it right." "(Announcer) Now it's time to see how this restaurant functions in a dinner service." " Welcome to Jean's Southern Cuisine." " Oh!" "Hello." " Chef Ramsay, how are you?" " I'm well, and who are you?" "This is-- I'm Amelia." " I'm the hostess." "You'll see me today." " Amelia." "Excellent, um... and that looks like the waiting room of a doctor's clinic." " Okay, Chef Ramsay." " No?" "[Laughter]" "Don't you think?" "Does it look inviting?" "[Laughter] No, it doesn't." "I feel like I'm about to get my tooth pulled." "Oh, customers, quick." "Jeez." "I'm sorry, excuse me." "How are you both?" "Now, are we looking at a root canal issue?" "[Laughter]" "Okay, Amelia, come on." "They're-- they're waiting." "Okay." "Will you come with me, please?" " Yes." "Thank you." " Good luck." "Oh, my God, he is a mess." "[Laughter] The doctor will see you now." "[Laughing] Holy fuck." "[Laughing]" "Oh, man." "He's funny." " All right, and how are you folks doing today?" " Good." "I'm Marissa." "I'll be your server." "I'll do the ribs." "Can I have the fried pork chops?" "Okay." "Right, Mike, how are you?" "Okay, chef." "So orders come in." "Where do the orders go?" "The slips, when the orders come, they put 'em on the magnet." "On there?" "(Mike) All up on the refrigerator, chef." "So you just stick them on there, that's it?" "(Ms. Jean) Yes, chef." "Wow." "This is just insane." "All right, 'cause, Sharneil, this is what we're gonna do." "We're gonna get these orders out of here, okay?" "Follow my lead, okay?" "No, we're all doing our own ticket... 'cause we get confused when we share the same ticket." "I'll do a ticket, you do a ticket." "I'll do a ticket, you do-- we can't do the same ticket." "The orders gotta get out." "We gotta get the orders out." "No "calm down."" "Orders need to go out." "(Marissa) I've worked in quite a few restaurants." "I've never seen a restaurant run like this in my entire life." "The kitchen staff doesn't know how to run a kitchen." "And I don't think that Ms. Jean fully knows how to run a restaurant." "So the end result is just complete and utter chaos." " Catfish is up." " Ooh, lord!" "(Announcer) Somehow, this disorganized kitchen has managed to get the food out." "Thank you." "Unfortunately... the customers are finding little to cheer about." "Is everything okay?" "The pork chops feel like they've been cooked for, like, five hours." " Okay." " Thanks." "What's wrong?" "He said the pork chops were overdone." "(Gordon) I mean, that is just, uh... man." "Soul food?" "I wouldn't serve that on fucking death row." "The food is not coming out right." "We need the food to get out here-- let's go!" "No more bullshit." "Let's go." "[Fly buzzing]" "Wow." "Why is this so depressing?" "Damn." " So you're on your cell phone when you're working?" " Gotta go." " Yeah, but I'm..." " Is that..." " No?" " Yes, sir, I am." " You're on the phone?" " I'm on the phone." " That's exactly that." " Um... you're right." "Any reason why?" "Not interested?" "Uh..." "Well, because there was no customers out here." "Yeah?" "Just asking." "You know, she's right." "The staff don't give a fuck, and they're always on the phone." "I walk out, and you're on your phone." "Oh, she's talking about the people in the kitchen." "Oh." "No, I'm talking about you on the phone." "Yes, I'm guilty." "Yeah, there you go." "I want to get straight to the point." " Okay." " So why do you think it's necessary to be on your phone in the middle of service?" "I'm working." "I can see out the window." "If somebody comes, I can see them." " Right, Amelia?" " Oh, God." "When we see somebody, you go over there and get 'em." " Wow." " I can see out the window, chef." "They can see out the window." "[Both laughing]" "Yes, chef." "Did you hear the chef come out here and fuss at me?" " Did you hear it?" " Yeah." "He came out and he said," ""oh, you're on your cell phone."" "He said, "you just don't give a fuck."" "I said, "yes, I do."" "I said, "there's nobody"-- uh-oh." "Second time on your phone." " Chef!" " No, no, no, no, no." "Right now this lady has got the world on shoulders, and the first thing she told me this morning was the fact that her staff are on the phone whilst the dining room is full." "And you've been on there twice now." "It's so unfair for you to go back on your phone." "I'm a volunteer." "Let's make that very clear." "Even if you volunteer, you have to follow the rules." "I mean, I can't be up here to see what you guys are doing," "What are we-- to hope that you're doing" " I told you..." " I'm running back and forth." "If you needed help in the dining room," " I'd be happy to do that." " You could come back." "There's two people up here." "You told me not to leave my post." " That's my job." " Come back and ask." "Only time I asked you not to leave the front is when she wasn't here!" " That is not true." " And that's bulshit." "That is bullshit!" " You going home?" " Yes." " Bye." " Bye." "Ms. Jean, somebody need to be rung out." "Yeah, she can do it." "She can do it all." "I'm done." "You pay me with chicken wings?" "Please." "Just a minute, let me get somebody to ring you up." "Bye." "That's what I'm saying, chef." "I can't be everywhere." "They know not to do that, and they do it anyway." "They don't care." "They know better." "They know." "I tell them that all the time." "Can I get you guys some more sweet tea?" " Okay, do you want me to take it back?" " Yeah." "I'll get you guys some new ones, okay?" "Okay, guys." "Oh, no." "What's wrong?" "The chicken was dry." "Oh, my God." "Chef Mike, how old is that?" " Is that left over from lunch?" " Yeah." " That's not from tonight?" " That's old, chef." "How does chicken get that dry?" "I guess from being under the lights, chef." "Have a little taste." " It's dry." " Dry-- it's dry, chef." "It is." "But you're just fucking yourselves." "You don't need me to tell you that you're completely upside down." "You're serving lunchtime's chicken, and it's dry." "Who's paying for this, Mike?" "I am." "And do you have extra money to do this?" " No, I do not." " Not at all, chef." "And, I mean, it has to stop." "It really has to stop." "You all really have to learn to follow instructions." "It's just that simple." "You gotta have that passion for the food." "You cannot continue to send food out like this, 'cause it's my ass on the line!" "My ass on the line!" "Nobody else." "The restaurant is falling apart." "I can't afford it!" "This is my whole life!" "This is all I have, and it's going to hell!" "I mean, it's-- it's pain!" "It's killing me!" "It's tearing me apart to know this is happening!" "I can't continue to do it no more!" "[Crying] It's very embarrassing!" "I can't be everywhere." "I can't be at the front desk, watching people on the telephone." "And I come back here and my food is not going out right." "I can't do it by myself!" "(Announcer) After a dinner service that is fraught with problems with the staff..." " You going home?" " Yes." " Bye." " Bye." "(Announcer) And the kitchen..." "You're serving lunchtime's chicken, and it's dry." "(Announcer) Ms. Jean has reached her breaking point." "I can't continue to do it no more!" "Cry." "Cry." "Come on, cry." "Keep it strong, Lord." "Keep it strong." "Come on now." "You know you got-- you know I got your back." "God loves you, and so do I." "(Indistinct)" "Sit down." "Tough day." "Yes, chef." "Jean, I totally get it." "I feel for you, but the system is horrendous." "It is." "Yet no one seems to care." " Okay." " I do care." "I care." " I do as well." " I swear I do." "But we have to work together." "And I need your help." "And I'm willing to, like I said." "I'm willing to do whatever." "But sometimes it becomes hard when I really say" "I need you to do something, and it doesn't get done." "But the system they're working against is yours, and the system is bad." "Let me tell you, tomorrow," "I want to see a bit of an effort, okay?" "The three of you together." "Okay." "Good night." " All right, chef." " Ms. Jean." " I'll see you tomorrow." " Okay." "(Announcer) In the community of Wilkinsburg," "Ms. Jean's reputation has been tarnished." "Good morning." "Please, take a seat." "And before Chef Ramsay can move forward with any changes to the restaurant, he needs Jean to fully understand this issue." "Okay, Ms. Jean." "There's a lot of love for you in your community." "Yes." "Unfortunately, that positivity is not shared by everybody." "So it is time for the world premiere of The Other Side Of Ms. Jean." "Roll it, guys." "[Whispering] Oh, my gosh." "Shit." "Ms. Jean is really mean." "Her customer service really sucks." "Just rude." "We just had a really bad experience." "She's not really customer oriented." "She doesn't care." "She needs to work on her attitude." "She's mean." "I told her I'll never come in here, and I won't send none of my customers in here to you, ever again." "Because I don't deserve to be treated like that." "Ms. Jean, remember this." "It takes years to get a customer, and it takes a second to lose one." "And you lost one in me." "(Gordon) Wow." "Jean, how do you explain this?" "You have a tendency to talk to your customers the same way you talk to your staff." "And as soon as anyone in the business stops respecting their customers, it's time to close the doors." "And if you don't, they will close your restaurant for you." "There needs to be an attitude adjustment, but not just by Ms. Jean, by everybody." "My big question to you-- are you prepared to change?" "Are you committed?" " Yes." " Yes, chef." "Ms. Jean?" "Yes, chef." "Good." "I am anxious to make some substantial changes." "Okay?" "See you shortly." "Okay, chef." "Are you okay, Ms. Jean?" "I feel hurt." "I had no knowledge that these people felt that I had been mean to them." "I want to make it right, and I will fight to make it right." "[Sniffling]" "(Announcer) With Ms. Jean now realizing the damage she has done," "Chef Ramsay moves on to repairing her reputation." "He has gathered former diners, and now it's up to Ms. Jean to do the rest." "I appreciate all of you being here, and I want to apologize for anyone that has been in my restaurant and haven't been treated nice by me." "'Cause I really appreciate you from my heart." "And I can't do it without you." "I really, really need you." "And I'm gonna guarantee you will not be served without a smile." "You're looking at the new Ms. Jean." "I was given another chance to make it right with my customers." "And I'm just-- I'm just so happy." "I'm so happy." " I love you guys." " Love you too." "Aww." "(Announcer) Coming up..." "Where the hell is Marissa?" "(Announcer) Chef Ramsay relaunches Ms. Jean's." "[Crying] I want to leave." "(Announcer) But will Ms. Jean and her staff be able to handle the numerous changes?" "This is a disaster." "(Announcer) It's a night that is teetering on disaster." "Stop!" "Everybody stop!" "(Announcer) With Ms. Jean's reputation already on the mend in the community," "Chef Ramsay moves forward with one of his biggest makeovers ever." "Good morning." "(All) Good morning, chef!" "Ladies, are you ready to see..." "Oh, my gosh." "The new Ms. Jean's Southern Cuisine?" " Let's go!" " Oh, my gosh." "Come in, please." "Ohh, my gosh!" "[Applause]" "It's a miracle!" "[Gordon, laughing] Ms. Jean." "Come here, baby." "Ohh." "Mwah!" "Come on." "This is the soul right here." "(Gordon) Now, this place is gorgeous!" "It is gorgeous!" "Oh, my gosh!" "(Gordon) Gone are those green, cold walls." "Now you have that nice, attractive, warm gray." "It's bigger and warmer." "It's just beautiful, inviting." "(Gordon) With stunning murals etched onto the walls, it gives the restaurant a warm personality." "Doesn't look like a robbery anymore." "Look at the handcrafted tables, made out of reclaimed wood from a local bar." "And that very picture there, that's the bar." "With these new tables, you've now gone from a 45-seater restaurant to a 75-seater restaurant." "Wow!" "More importantly, this restaurant has... soul!" "(All) Yes!" "It's a miracle." "Hallelujah!" "[Crying] It's so wonderful." "This is like a dream come true." "I mean, it's a real dream come true." "[Laughing] Come here." "Thank you, chef." "Thank you so much!" "How beautiful is this?" "Oh, my gosh." "My goodness, me." "Staff, look what we have!" " Look what we have." " Yay!" "And you also have new Ms. Jean!" "[Cheers and applause] (Gordon) Oh, my God!" "(Announcer) To go along with the dramatic change to the look of the restaurant..." "Take a menu, please." " Okay, chef." " Thank you." "(Announcer) Chef Ramsay has come up with an equally dramatic change to the food." "Take a look at that." "The presentation is beautiful." "You think of soul food, and the message that it sends out-- comfort and a bit of fun." "Yes, it does." "And the good news is, everything on the menu tonight... is available, in stock!" "[Cheers and applause]" "Amazing!" "Let's start off at the top here." "Appetizers." "Catfish Poor Boy." "Oh, my gosh." "Dressed in a French roll." " Mmm." " Next to that you've got the barbequed pulled pork sliders with fresh cole slaw." "Wow." "Following on, the entrees." "Slow-braised oxtail." "Absolutely delicious." "Next to that, it wouldn't be soul food unless we have catfish, blackened or fried." "Yes!" "One more little thing, we have stunning new China, courtesy of Niagara China." "Beautiful!" "Wonderful." "Great!" "Dig in." "Have a little taste." "I don't even know where to start." "Mm, mm, mm." "Mmm." "I didn't feel that Chef Ramsay could cook the soul food, but Chef Ramsay has proved me wrong about cooking." "It just shows I can be wrong sometimes." "I don't know what to eat next." "[Laughter]" "Wow." "I think the new is very good." "[Giggling]" "Want me some more." "These are good." "Mmm." "It's delicious." "Mm, these are good." "Mm-hmm!" "[Mouth full] This is it." "[Laughs]" "Oh, my God, wow." "Lord, have mercy." "Oh, my goodness." "Who would ever have thought to put watermelon with red onions?" "Mmm." "(Announcer) Ms. Jean's now looks and feels like a new restaurant, and there is a buzz in the town." "Everybody wants to check out the relaunch, including the town's mayor." " Okay, this is my table?" " Yes, this is your table." "It's a lot different, isn't it?" "I love the tables." "(Announcer) For tonight's dinner service," "Chef Ramsay has re-organized the kitchen and has put Ms. Jean at the helm as the expeditor." "When I yell out, you yell back, so I know you got it." "Yes, ma'am." "Yes, ma'am." "Let's see what you got, Mighty Mike!" "Okay, first order!" "I need dip, chili, fried green tomatoes, let's go!" "Fried tomato." " Perfect." " Dip up." "All right, how long on the fried green tomatoes?" "Fried tomatoes be up in about two minutes." "Table two, I need two sliders, fried tomatoes, dip, puppies." "(Announcer) This kitchen, that never had a system before, is adapting well." "Looking good." "Looking good." "Sliders up." "(Announcer) And appetizers are making their way quickly out to the dining room." "Dip." "That's a nice presentation." "Oh, my God." "[Laughter]" "That smells good." " Really good?" " Mmm." "Meatloaf, one Jambalaya." "Oh, my gosh." "I need these orders out." "Marissa!" "Table 12's ready!" "Marissa, table 3!" "Come on, guys!" "Food's getting cold." "(Announcer) While the kitchen seems to be pushing out food, there's a lack of coordination between Ms. Jean and the front of house." "Marissa, table two!" "Marissa!" "This is frustrating!" "All your orders is ready right there." "It's just hard to breathe whenever you just hear your name being called." "Like, I'm getting ready to leave." "I can't take this." "We were the first to sit down." "I'm ready to go." "The mayor's getting impatient, guys, yes?" "Let's not screw up now." "Marissa!" "I can't take this!" " Order up!" " I really just can't!" "[Crying] I'm so stressed out, and I keep getting yelled at." "I'm so busy." "I want to leave." "I don't want to do this anymore." "Marissa!" "Marissa!" "(Gordon) This is a disaster." "Don't even put that camera in my face." "I want to leave." "Stop!" "Everybody stop." "Everybody." "I'm so stressed out, and I keep getting yelled at!" "(Announcer) It's relaunch night." "I don't want to do this anymore!" "Marissa!" "(Announcer) And server Marissa is having a difficult time." "This is a disaster." "(Announcer) And her tables are beginning to suffer." "Don't even put that camera in my face." "Stop!" "Everybody stop." "Everybody." "Marissa." "Calm down a minute." "It's new to all of us." "We have to work together." "And this is the way that we have to communicate in order to get everything out." "You're gonna be fine, okay?" "You know, imagine if chef wasn't here helping us do this." "I know, I know." "Just-- you-- you're gonna be okay." "My name was getting called, and, like" "It's okay." "It's a good thing." "We just gotta work together." "(Gordon)" " It's called busy." " You'll be fine." "Let's go, come on." "Big, deep breath." "Let's go." "You'll be fine." "(Marissa) For the first time tonight," "I saw Ms. Jean as a leader." "She's doing her job to help her employees get through it the best that she can." " Fried chicken?" " Yes." " That's him." " And the oxtail." "I'll be right back with-- oh." "[Laughter] Duh!" "I'll be right back with your sides." "Yay!" "Jambalaya?" "Yes, ma'am." " This is just superb." " It's very good." "Welcome to the new Ms. Jean's." "Enjoy everything, because, you know what?" "I'm loving it." "[Laughs]" "I am feeling terrific." "I am feeling so wonderful." "I'm loving it!" "I'm loving it!" "I'm loving it!" "Come on, guys." "We're almost there." "We on!" "We rollin'." "We rollin'." "(Sharneil) I'm real proud of Ms. Jean." "I'm surprised at Ms. Jean." "She used to make you not want to do it, but tonight she's pumped." "She's got a smile on her face." "[Laughter]" "Whoo!" "That's not the Ms. Jean I know." "Let me tell you something." "Tonight, we've made a major transformation of this restaurant." "And you, Ms. Jean, you handled the pressure and turned it into something positive." "Thank you, chef." ""Ms. Mean" has left the building." "Yes, chef." "[Laughter]" "Thank you, Lord." "Yes!" "Thank you, Lord." " Hallelujah!" "Thank you." " Thank you, chef!" "The wonderful things that Chef Ramsay said" "I can't even explain the feeling that I have right now." "Come here, you." "Let's say good-bye." "He made me just feel like just going on, and I can just conquer anything now." "I am gonna miss you." "I wouldn't give this up for nothing in the world." "You are an amazing lady." "You're a very special person." "I'm rooting for you." " Thank you, chef." " I am so-- thank you, chef." "I'm just like-- I'm overwhelmed." "Thank you so much." "I'm not gonna let you down." " Look after yourself." " I'm not gonna let you down." " Thank you, chef." " Okay?" "Now take care." "Thank you." "Oh, the greatest." "[Sighs]" "Let me tell you." "Rarely in my life have I met any individual with as big a heart as Ms. Jean." "Yes, she lost her way, but I strongly believe right now, she's on the right track." "My only wish is that her staff are there to support her." "Wow, Ms. Jean." "No more mean." "(Announcer) In the days that followed, the mayor of Wilkinsburg honored Ms. Jean for her years of service to the community." "It is my honor to proclaim this Ms. Jean's Day," "June 3rd, and for this day forward." "I am very grateful, and I thank all of you from the bottom of my heart!" "I thank you!" "The soul is back into Ms. Jean's new restaurant, and, Chef Ramsay," "I thank you from the bottom of my heart."