"(Announcer) Previously on Kitchen Nightmares..." "Get the [Bleep] out right now!" "(Announcer) Burger Kitchen may have only open for 16 months, but it has already caused a lifetime of pain." "I can't do this." "Not this... you know?" "(Announcer) And humiliation." "I would be better off as a brain surgeon than you running this restaurant." "(Announcer) This small L.A. restaurant was the dream of Alan Saffron." "Some people have called me a meat sculptor." "And he was willing to do anything to keep it open." "Where did the money come from?" "Now, my son, Daniel, he inherited some money too." "(Alan) I was managing his money so I actually took part of that money." "Did your son Daniel know?" "Well, of course he knew eventually." "What?" "I kind of forced him into it by taking his money." "(Announcer) Unfortunately, a father's dream has become a son's nightmare." "My dad still treats me like a child." "It almost makes me want to cry." "Ten menus?" "More." "Over 20." "Over 20 different menu changes." "Wow." "The restaurant is a complete disaster, and son Daniel not only resents his father..." "I just..." "I don't trust him anymore." "But his relationship with his mother Gen has been ruined." "Is he doing a natural for 44?" "Yes, he is doing a natural for 44." "Chef Ramsay quickly discovered that the food was horrible." "One word for this." "Meow." "Cat food." "Disgusting." "That Alan was delusional..." "They're also deleting five-star reviews." "And the family was falling apart." "You didn't even stand up for your wife of 35 years." "There was also a struggle for power between Gen and what was their tenth head chef, David Blaine." "I follow the recipes as I am told by the owners, and if I try to change the recipes," "I am tossed out of here." "Oh, he does have a lot of control in the kitchen." "That's not true, chef." "(Announcer) Then, in a horrific dinner service where costumers were miserable... 14, we need less cooked fries," " Oh, no!" " And this is too rare." "Look at this." "(Announcer) And nobody got along..." "What does it say?" "It says junior burger with fries." "Okay, that's a junior cheeseburger with fries." "Just go with it." "(Announcer) A stressed-out Daniel..." "Table two is not gonna have 42 [Bleep] Guests!" "And a fed up chef David..." "I'm going to jump over the side of this thing and knock your ass out." "Went to war." "Oh, you are?" "You are?" "You are?" "Come here right now, man." "Come here right now." "Yoo-hoo, Danny." " No, get out of here." " You want to threaten me?" "You're done, all right?" "No." "You [Bleep] threaten me?" "Get the [Bleep] out of here." "Get the [Bleep] out of here." "You're done." "Good-bye." "Chef David returned demanding to be paid." "You fired me." "I need $1,000 paycheck right now." "Now, give me my check!" "And to take another shot at Gen." "It's between me and you, and the... your use and need of Prozac." "The evening ended with another fight about money." "Can you put the money in tomorrow for us?" "What, me?" "I don't think so." "(Announcer) This time between Alan and Daniel's girlfriend Wendy." "Danny's not giving you anymore money." "He's already given you too much, and I'm sorry." "That's pissing me off." "It's not your choice." "And after a night of complete chaos..." "Daniel was truly devastated." "This is crazy." "I just can't do it, you know?" "Gonna go outside." "Come on." "Take over, you." "Let's go." "Come here." "Oh, man." "Tonight, it's the unbelievable conclusion of Burger Kitchen." "Will chef Ramsay be able to convince Daniel to stay in the business?" "It's gonna be drastic." "Will the family be able to resolve their differences?" "No!" "No, enough." "You don't want to miss what happens..." "How dare you lie?" "When new shocking issues are revealed." "You're [Bleep] killing me." "It's intense, it's outrageous, and it's the biggest challenge chef Ramsay has faced all year." "Don't cry." "That's tonight on a special edition of Kitchen Nightmares." " Danny..." " No, shut up." "Shut up!" "[Aggressive surf music]" "What is that?" "Disgusting crap." " You're done." " I'm done?" " I'm not in denial." " Yes, you are." "Shut the place down." "Get out of here!" "That is amazing." "I can't take anymore." "I just can't thank you enough." "I can't do this." "I'm sorry." "It's not fair, buddy." "It's not fair." "Yeah." "Are they treating this like a game?" "Is this, like, a game to them?" "It's like, "let's see if we can get him to crack tonight."" "I just want to laugh, and I want to cry." "It's just insane, you know?" "Listen." "I see what you're going through." "I understand fully now." "Okay?" "It's a disaster." "Yeah." "I've never seen such a fragmented business." "My God!" "And the chef's like that?" "Making threats to beat me up?" "Not gonna take that [Bleep], man." "It's ridiculous." "I just..." "I just finally cracked." "I didn't think this would happen." "Wendy's been warning me that it's all just being bottled up, and you're just gonna have a Breakdown." "Here's the sad news." "None of this is your fault, and yet you seem to be the only one taking responsibility." "Your mom and dad are dreaming." "You know that." "I know." "I know." "You're feeding their dreams and getting yourself further and further in the [Bleep]." "And you finally realized what's happening." "So you've now got to take the reins." "You've got no choice now." "You have got to stand up on your own two feet and not tolerate this [Bleep]." "I know, I'm crying, and I'm..." "Come on." "Hey, come on." "Come on." "Come on." "I've got your back." "'Cause I can see what it means to you." "Thank you." "That's all I can say." "Thank you." "You're the only reason I'm staying here." "I'm telling you." "Thank you." "Thank you." "Do you know why?" "'Cause you're sincere." "[Sighs]" "You actually do pretty much have a pretty big heart." "You do." "Thank you." "Thank you for this." "You know, I've never had someone actually, like, help, you know?" "Thank you." "Hang on in there, okay?" "All right." "[Exhales]" "(Announcer) After witnessing one of the most dysfunctional restaurants he has ever seen..." "Good morning." "Come in." "Come in." "Please, take a seat." "(Announcer) Chef Ramsay knows it's time for a not so subtle wake up call." "First of all, I wanted to get you out of the restaurant." "That was important." "Yeah?" "Thank you." "Yay." "And what better way to do that than bring you to an amazing little theater and a little show?" "We all like a show, right?" "Believe me, this is quite a show." "Ladies and gentlemen, may I present..." "The Yelpers." "Good morning." "Wow." "There's a lot of yelpers." "Chef Ramsay had the absolute nerve to reach out to yelpers." "They are deliberately attacking my restaurant." "Wow." "They're the actual yelpers." "(Alan) Every yelper lies." "They hurt and damage restaurants by doing this." "Okay." "Alan, listen carefully." "You were 100% convinced that those negative reviews were part of a conspiracy." "Is there a plot against you from yelp to close this business?" "No question in my mind." "Alan, there's someone I'd like you to meet." "This lady is the community manager for yelp." "Katie Burbank." "Hi." "Alan, I know that you're very frustrated, but they're all real." "We're all real." "All of our reviews mean something." "It's feedback for you to use however you like." "Hi." "Um, I'm a big rooter for you guys." "I am." "And I wanted to love your burgers so bad." "Like, I love burgers." "And I didn't." "Came in expecting to spend $26 on an amazing burger, but it wasn't amazing." "I was expecting an explosion of flavor, but I pretty much didn't taste anything." "What I got in the burger was an extremely unflavorful, huge piece of meat that had the consistency of a nasty loaf of meat loaf." "I absolutely detest what's served at your restaurant." "I'm not, like, an avid yelper." "In fact, I created the account just to comment on your place, because that burger was so disappointing." "In the end, it was a big poo smear of a horrible experience." "I, too, signed up for yelp just to write a review, and it was the one and only yelp review we've ever written." "(Gordon) Interesting that customers are purposely opening accounts to post a comment." "Wrote a review." "I received a response from you that basically told me i didn't know what I was talking about, and it was essentially my fault that I had a bad review." "I wrote my review on yelp only to be met with sort of a barrage of emails from you." "And you told me that you thought we were the competition, and you told me that you thought we were out to get you." "At one point, you threatened to turn as over to the hate crime division of the LAPD." "Instead of saying, "sorry, come back in." "I'll make it better."" "It was kind of an attack, and to me it felt like maybe this place is hopeless, because they're not taking the criticism." "Like, is this place doomed?" "Um, Gen, I keeping you up, darling?" "Would you like a blanket?" "I was angry at my mom for falling asleep." "I don't know what she she was trying to pull there." "(Gordon) We've been here ten minutes, and I'd like you to look good." "But to watch you sit there and snore," "I think it's the height of bad manners." "I was incredibly frustrated." "I thought, "this is not gonna work."" "Unbelievable." "I mean, unbelievable." "They're costumers." "No, no, no, no." "You're missing my point completely." "This is what's driving me nuts." "Every single one of these people here, everyone, you, you, you..." "Everyone." "Enough." "Enough of this." "This is ridiculous." "You have to stop caring about yelp." "He's trying to get you off of this [Bleep], man." "You're missing my point." "No, I'm not missing the point." "You are so obsessed with this becoming five stars, four stars." "No." "It's an arbitrary number, man." "You're concerned about this so much, and these people are actually honest, and they told you that they had a terrible [Bleep] time." "I don't appreciate this yelling." "This is ridiculous." "You make excuses." "Danny..." "I don't care about yelp." "Danny..." "I only care about food." "No!" "No, enough." "(Announcer) Chef Ramsay gathered the yelpers to prove to the family and to the staff the real damage they have caused to the reputation." "You were 100% convinced that those reviews were part of a conspiracy." "And to show Alan that this is not a conspiracy." "No, no, no, no, no." "You're missing my point." "Enough." "Enough." "Enough of..." "This is ridiculous." "These people are actually honest, and they told you that they had a terrible [Bleep] time." "I don't appreciate this yelling." "It's ridiculous." "You make excuses." "Danny..." "I don't care about yelp." "I only care about food." "Danny... no!" "No, enough." "[Bleep]." "Afraid to talk now." "Especially the way my son blasted me." "Alan, he didn't blast you." "He just told you that you're worrying about the wrong things." "Okay, there's someone I'd like you to meet." "The owner and the executive chef for the foundry on Melrose." "Eric, good morning, sir." "Eric's gonna give you a little insight to how he deals with yelp." "You know, one of the things that I think you always have to be very careful of when it comes to yelp is..." "You can't look at these and take them as personal attacks, and then..." "And try to adjust." "But at the end of the day, it's not personal." "If it was personal, they'd come up and tell it to your face." "You know, i get one-star reviews." "I get five-star reviews." "I get the whole board." "You know, even my grilled cheese sandwich that everybody says is the best sandwich around," "I have yelp reviews that say it's the worst sandwich they've ever had." "And what do I do?" "Do I change the grilled cheese?" "No." "But if 18 people tell me my burger is under-seasoned, 18 of 'em are telling me that, there's got to be a problem." "And it's worth looking at." "And, like you said, if there's 18 complaints about one particular item, trust me, we've got it wrong." "So we move and we change course." "We take yelp as an advantage to reposition ourselves." "And we listen to a consensus." "That's what we do." "The only thing I ever get wrong on is I don't like unfairness." "I was focused on that wrongly, and I apologize." "Look, any review that you get from somebody is feedback." "And if you're too obsessed about why they're saying it and not what they're saying, you're gonna find yourself in trouble." "Thank you." "Chef Ramsay, maybe I'm obsessed and I'm wrong." "I agree with you." "I'll never ever speak about this again, and I appreciate it enormously, because I hope we can learn from this and improve." "(Danny) Hopefully something got through to my dad." "But he's stubborn." "The guy has a gift of blissful ignorance." "A gift." "We have to get back to the restaurant, and, uh, we got a lot to do." "I trust you're gonna give us one more go at Burger Kitchen." "Thank you for your patience this morning, giving up your day to be here." "Thank you so much." "Thank you very much." "Thank you." "(Gordon) Okay, let's go." "(Announcer) Now that chef Ramsay's gotten through to Alan about his so-called yelp conspiracy..." "Forget it." "Okay." "Gone... gone from my mind." "Good." "We're over yelp." "Yay!" "[Cheers and applause]" "(Announcer) He now moves on to a much bigger problem of the restaurant." "There's something else that I need to talk to you all about." "There is so much tension in this restaurant from this family." "It is extraordinary." "And the only way this business can move forward is if we clear the air." "First of all, who runs the restaurant?" "Who's in charge of the restaurant, really?" "By default, it seems that I am." "I don't want to be." "Come on." "Seriously." "He wanted full control." "He wanted full control?" "Absolutely. 'Cause for..." "Exactly he can do what he wants." "That's exactly what I'm saying." "Wendy's a [Bleep] liar." "Let me ask you this, then." "Do you not trust Daniel?" "I trust him 100%." "Of course Wendy believes I don't." "Why don't you trust your father?" "What is the one big reason that you don't trust him?" "I don't trust you because of how you opened this restaurant." "I put in $250,000." "You put in $250,000." "That's a total of $500,000." "Dad, I never put $250,000 into this." "[Dramatic thud]" "So you didn't give permission for your father to sort of look after...?" "No, no, no, no, no." "Never." "I want to be on the paperwork." "I want evidence of how much I actually own." "That's why I put it with the accountant." "But it's just always the same excuse, you know?" "Maybe we need a new accountant." "(Wendy) Danny is getting taken advantage of, and he's being worked his ass off, and he's not even given the chance to even, like, feel bad." "Excuse me, Wendy." "You don't have a right to be cruel." "I'm tired of this [Bleep]." "You get paid, he doesn't." "Wendy..." "There's no cash in the cash register." "What?" "[Bleep] Do I get paid?" "Name it." "Gen gets paid." "Prove it." "Prove it?" "Go look in the books." "Go look at the checkbook." "Go and get this checkbook right now." "I had not been paid." "I repaid a loan, because I have no money for my rent, and you've got 160,000 in the [Bleep] bank." "Whoa." "How dare you lie?" "I haven't..." "I've got..." "been off the salary already." "Get the salary book." "Here you go." "Oh, Danny, he's only gonna put when she takes her money." "Loans or not." "In cash, they take from the cash register, and then they say they repay themselves." "This is a constant thing." " You're a liar!" " I'm not a liar." "Wendy, why are you so nasty?" "I have to." "I have to be." "Have you ever thought about giving him anything for the money..." "I haven't got any [Bleep] money, you idiot." "Don't you dare lie to me." "Wait, wait, wait." "You know what?" "That's because you're taking it all." " Stop attacking him." " You're an outright liar." "Enough." " You get paid, he doesn't." " You're a liar!" "(Announcer) Chef Ramsay has called a family meeting to clear the air." "Have you ever thought about giving him anything for the money..." "I haven't got any [Bleep] money, you idiot." "(Announcer) But it's quickly turned into a battle between Daniel and Wendy..." "You know what?" "That's because you're taking it all." "And Alan and Gen." "You're an outright liar." "Wait, wait, wait." "Listen to yourself." "This is someone I love very much, and the way you treat her is like [Bleep]." "And as long as you and dad dislike her..." "As long... and, Wendy, as long as you dislike them, this will never..." "That's right." "Ever, ever, ever work." "Daniel, what do you want?" "No, seriously, what do you want?" "That's a very good question." "What does Daniel want?" "What do you want?" "No, seriously, what do you want?" "I want you guys to stop, like, making excuses and going back on lies and trying to win." "You don't need to win." "You know, you don't need to be right all the [Bleep] time." "All you have to admit is that, you know, all you have to admit is that what you did was wrong." "What you did was really, really wrong." "No, Danny, Danny, Danny..." "No, shut up!" "Shut up!" "I live in this, like, depressed [Bleep] world, you know?" "And all three of you on the side is just killing me, man." "You're [Bleep] killing me, you know?" "You really are." "You really, really are." "No, that's..." "I..." "No, that's..." "I cannot do anymore." "Are you okay?" "I'm not okay." "I'm not okay." "I just want..." "I'm asking for, like, a week, a day." "I want to know what you want." "What do you want?" "He wants you to get along." "I just want the three of you to get along." "I can't get along with her." "You can't get along with her?" "I can't." "So for the sake of the family and the potential business, can't you just give him that?" "Does he not deserve that now?" "How do I do that?" "When I... and I don't believe in that." "How do I... you're asking me how you get along?" "Be civilized." "Don't fight and just learn to walk away." "We're in a dreadful predicament, and it's festered and got so much worse." "And it's so sad to see a family ripped apart with the viciousness." "It is not necessary." "You have to change your ways." "Both of you." "I got told to get back and read this." "My book." "You wrote a book?" "Yeah." "Gentle Satan." "It was about my father." "That's what my mother called him." "I stayed up 'till 4:00 this morning, because it's almost like i was living it live." "Yet I was seeing a reenact of the same scenario." "I mean, let me read you a few extracts." ""He hated being called out on his behavior, especially by his son."" "Yeah." ""I was caught in a tug of war between my mother and father."" "Does this sound familiar?" "Yes." ""He didn't listen to anyone else's opinion, and he did as he chose in his business ventures."" "I mean, come on." "The way you describe your father, it's exactly the way Daniel would describe you, and I'm sorry to tell you this, but you've got to listen." "It's... it's a sequel." "But it's live, and it's going on in these four walls." "Yes, it is." "Like father like son." "I see exactly what chef Ramsay has brought up." "I mean it." "I was wrong." "It's irrelevant of everything else." "But I apologize to both of you with all of my heart." "I have done the wrong thing." "If we can't get together, we might as well just close the door now." "That's the smartest thing you said since I've been through these doors." "We need to draw a line in the sand, forgive and forget, and move forward, and that's exactly what Daniel has asked you to do." "I will do my best." "Forget the business." "The most important thing in life is family." "Now maybe we can begin, yeah?" "In moving forward." "And focus on the restaurant, okay?" "Thank you." " Thank you." " Thank you." "Thank you." "It's hard for a father to do that, to admit to a son that he made a terrible mistake, and I admitted it." "I want freeze this moment, because it's the first actually, like, time that you..." "Three of you have actually gotten along for more than, like, 15 seconds." "Listen." "Listen to me." "Listen to me." "I swear on my life I meant every last word." "Every last word of what I meant." "There is no question in my mind this day should've happened long ago." "(Announcer) After what appears to be a major breakthrough with the family, chef Ramsay can finally turn his attention to the food." "Can we go through train, okay?" "So we can know how to cook a burger, okay?" "Let's do a new classic burger." "First of all, a nice season, lightly brush oil." "And the nice, exciting thing about these burgers, it's freshly ground meat." "15% fat, so they're full of flavor." "Something your frozen burgers were lacking." "Guys, I want you guys learn everything." "Feel like I'm learning a lot watching chef Ramsay." "Medium rare, medium, and well done." "Gonna take all of that information, and run the restaurant as best as I can." "And top..." "And then back." "Okay." "Let's go." "Okay." "Ladies, take a slice and dig in." "The new blend of the special burger with chef Ramsay's touch..." "That's very nice." "It's a pretty fabulous burger." "This is amazing." "Wow." "So good." "This is amazing." "Fries are good too." "(Daniel) The burger that we had was way better than our old frozen patties." "That's a classic burger." "We'll put it on special in place of the classic tonight." "But that's just the first step." "We have a million more miles to walk." "I know it's just a small change, but it's in the right direction, okay?" "Classic burger." "(Announcer) The mood is already different for tonight's dinner service." "Just stay intense with the specials." "(Announcer) Daniel is clearly inspired..." "Hey, chef." "By chef Ramsay." "There's only one person expediting." "Daniel, okay?" "You give him an answer, "yes, chef." Yes?" "Yes." "(Daniel) It made me feel great when chef Ramsay seemed to have the confidence in me to run things, but I really, really hope that my parents step aside." "Welcome to Burger Kitchen." "Okay, we are running a special tonight." "We're doing a new ground Chuck steak wine burger." "And then it also comes with fries." "I'm gonna try the special." "The special, please." "Two... another classic specials, okay?" "Order up." "Two specials, right now." "And then our regular stuff." "A California and an Eiffel." "Let's get those onion rings out now." "Yes, chef." "Plate all those fries for the special right now." " We got three going out." " Perfect." "We're about to see a [Bleep] miracle." "Took some work." "Come on." "Let's go." "First... first classic's out." "They want it medium rare?" "Yeah." "(Announcer) Thanks to Daniel's leadership in the kitchen, food is making its way out to the dining room." "The special?" "It's tasty." "And while chef Ramsay's special is a hit..." "The natural with white cheddar." "The ground beef is not very good." "Very bland." "(Announcer) Items from the old menu are getting the same old complaints." "Uh, the jalapenos are too spicy." "(Gordon) No one's gonna put that in their mouth." "Huh?" "I know, but we have to embrace change now, man." "We got to change." "Got to change." "Okay." "Jalapeno." "I'm gonna need you to drop sweet potato fries, regular fries." "What... it hasn't been made." "'Cause there's lots of [Bleep] sides." "Oh, my God." "We have no organization, no system." "Everything just became a cluster [Bleep] again." "I need the..." "One." "Did you get those onion rings to table 12 ever?" "Hello?" "I hope so." "I put them out." "You put them out?" "Uh, let me see." "This kitchen is so [Bleep] up, dude." "So two sweet, one fry." "No, one sweet." "Two fry." "One potato skin, one onion ring." "There we go." "Let's get back on track right now." "Okay." "Onion rings." "Good." "I need... oh, perfect." "(Announcer) While Daniel is on his way to reorganizing the kitchen..." "Where's those onion rings?" "Onion rings on the fly, please." "You just repeated exactly what I said." "(Announcer) Alan feels the need to step in and help." "Stay in your position." "I am." "Stay in your position." "My dad keeps going back to that same old thing." "Where is the confidence?" "I want to be confident." "Okay, we're missing onion rings for table 12." "Please, dad." "He's stubborn, and he's unwilling to change." "It's very infuriating." "Need you to take these two burgers." "For?" " 42." " Okay." "Table, um, 42 has been waiting for a very long time." "We just sent their order out." "If he continues to come back here and ask for onion rings or whatnot, I'm done." "He needs feedback, but just rather than going in there," ""they've been waiting." "How long?" "24."" "Just go." "Just you've got to..." "Got to get into that spirit of working for each other..." "Okay." "I understand." "So going in there and dropping negatives after negatives after..." "Man, I'm trying." "I really... after today, I'm trying now." "I know, but I need you to try in a different way." "He's your son." "He's not your chef." "He's your son." "Servers." "[Rings bell]" "Servers." "(Alan) Chef Ramsay is right." "Like father, like son." "Okay, everyone's doing a great job." "We're getting out much faster than we were last night." "And I got to stop it right now, because I don't want my son to be like me, and in turn pass it on to his child." "(Announcer) With Alan taking a backseat..." "That's it." "Specials are all sold." "That's all." "[Bell dings]" "I think we're done." "(Announcer) Daniel pushes the last orders out." "Thank you very much for coming." "Thank you." "Thank... you're welcome." "Let me say one thing." "At least that was better than last night." "Yeah." "Than from last night, yeah." "Was I proud of tonight?" "No." "There's still a lot that we need to improve." "You're right." "Yeah, agreed." "But do you know what?" "That's a great position for you in there, 'cause you're in control, and you sound and look like an owner." "Okay?" "Good job." "Thank you." "Tomorrow we are saying goodbye to the past, and we are re-launching this restaurant." "I got some serious work to do." "Good night." "I'll see you in the morning." "Thank you, chef." "Thank you." "Okay." "(Daniel) Good night, chef." "(Announcer) Coming up," "Alan has an emotional breakdown." "(Gen) Don't cry." "Come on." "Don't cry." "Don't cry." "Find out what's behind the tear." "And will Daniel lead the new Burger Kitchen successfully?" "Go." "Or will the father-son battle resume?" "Told you not to go near the system." "(Announcer) After a draining few days, chef Ramsay's crew works through the night to transform this nondescript restaurant into a trendy L.A. hangout." "Let's go." "Good morning." "Hi." "Good morning." "Let's be honest." "Yesterday, we clearly took a big turn for the good." "Today is about saying goodbye to the past, and open the door to the new chapter of the Burger Kitchen." "Let's go." "Let's go, let's go, let's go." "Oh, wow." "Whoa." "Whoa." "Oh, my goodness." "Look at that." "(Alan) It's unbelievable." "(Gordon) Welcome to the new Burger Kitchen." "Whoa." "So cool." "Let's start off with those amazing new murals on the wall." "Look at them." "No more ugly green walls." "No more ugly green walls." "The atmosphere beforehand was so depressing." "Unbelievable." "Oh, my God." "Now we have pop art." "They're hip, they're cool, and they're very trendy." "Oh, incredible." "This is unbelievable." "(Daniel) Oh, my God." "No more booths." "Wow." "Yes." "This is incredible, Danny." "Over here is a chalkboard where we can go and have some fun on there." "So cute." ""We are only as good as our last burger."" "It's interactive." "You can leave messages." "You can recommend." "Wow." "Wow, wow, wow." "It's unbelievable." "I'm shocked." "I'm just shocked." "I am." "I am." "I'm very..." "I... it just..." "It looks great." "I honestly feel that this place has urban street appeal." "I sound like a tool saying that, but that's the industry." "You have to look hip and you have to look cool." "Do you feel like you can bring your girlfriends now?" "Yes!" "Finally, yes." "Finally." "Feel, like, happy to work here." "It no longer looks like tacky, cheese ball, '80s disgustingness." "It looks like trendy, cool restaurant." "So, in keeping with the trendy dining room," "I want to introduce you to a very cool, state of the art, unique point of sale system." "This thing is extraordinary." "Oh, my God." "It's provided by Zephyr hardware, and it is poslavu." "It is incredible." "Ladies, you're at the table with your wireless touch-screen device." "Oh, my God." "Wow." "Oh, that's how you place the order?" "You just press and it, and comes up in front of them." "And then the kitchen gets the information." "No more running around with tickets, stressing out to hell." "What in the [Bleep] are all these tickets here?" "I don't... this is ridiculous." "It's like a game of solitaire." "I..." "I'm, like, speechless." "You can swipe credit cards." "Inventory can be checked out against your purchasing." "You bring in the biz, it gets entered in, and you get a daily stock take." "Unbelievable." "You can monitor it from your wireless computer anywhere in the world." "No one in your area has this." "Wow!" "Wow." "Wow." "I can't thank you enough." "I really can't." "I can't thank you enough, man." "This is..." "Don't cry." "Come on." "Don't cry." "Don't cry." "Don't..." "You all right?" "Alan, you okay?" "Yeah." "Yeah, you sure?" "It's so fantastic, I..." "Well, I just want to liven the place up a little bit, and bring some excitement in here." "Cover that depressing green wall." "Come on." "Oh, it's incredible." "It was nice to see my dad show some emotion." "It was." "He genuinely seemed happy." "He really actually seemed happy." "This is incredible." "This is a hundred thousand times better." "I just can't wait for people to walk in the door." "(Announcer) Now the burger kitchen has a cool new look, chef Ramsay has come up with a menu to match." "Take your menu and pass 'em along, please." "Have a look a menu number 23, everybody." "Oh, and it's so nice." "It's a keeper." "And it looks great." "It's small, it's dynamic, and, more importantly, it is delicious." "Wow." "Right." "Here we go." "Nibbles, okay, we have sweet potato fries, all natural fries, parmesan fries, and they are hand cut." "[Gasps] Delicious." "Next to that, we have our vodka-battered onion rings." "Delicious for the table." "Vodka-battered." "Wow." "That's a... that's a damn good idea." "Wait till you taste them." "Burgers, start off with the classic America." "We got that amazing Patty." "15% fat, short rib, Chuck, and a 10% dry age." "Just to keep you quiet." "That's good." "I like it." "Do not touch that recipe." "Let me tell you." "No, a..." "It's a great recipe." "Oh, my God, if he touches it." "Keep you paws off it." "Put your right hand up." "I, Alan, will not change the Patty." "I, Alan, swear to God I will change nothing." "Lovely." "Excellent." "Yes." "Yes." "Finally." "Okay, we've got the most amazing lamb burger." "Delicious." "Low in fat, and this one's done with a really classic tzatziki sauce." "Next to that, a Western beef Patty, sharp cheddar, delicious fried onion rings, and that's served with a very rich, homemade barbecue sauce." "I love this." "I love this." "Asian persuasion, yes?" "Asian-style beef Patty, teriyaki glaze, with a delicious Asian slaw." "Can we eat?" "I want to eat." "I want to try this food." "Get your knife and forks, dive in, and enjoy." "Oh, the flavors are so good." "Those are freaking bomb." "Those are bomb." "It's, like, out of control good." "Wow." "You'd be stupid to think it's not good." "It's fabulous." "[Laughs]" "Oh, God, just come running here immediately." "It was one of the best burgers I've ever tasted in my life." "It's sensational." "I will never need to change the menu again." "Yeah." "(Announcer) Clearly, Burger Kitchen now has something it never had..." "A sense of hope." "Okay, ready?" "But chef Ramsay has some important news to share with the staff." "Tough week." "And, as you all know, we've been through some major changes, and we have made a significant..." "A significant step in the right direction." "You know that in a year and a half this restaurant managed to sort of self inflict it's dwindling reputation." "But tonight you have a big second chance." "It's not only re-launch night, but I have filled this restaurant with..." "(Announcer) It's re-launch night at the Burger Kitchen." "Tonight, you have a second chance." "And the pressure is already on, but chef Ramsay has some important information to share." "It's not only re-launch night, but I have filled this restaurant..." "With serious bloggers." "Coming to dine tonight..." "Yelp, tasting table, Chow, urban spoon, serious eats L.A." "And blackboard eats." "This is the night." "It can transform this business." "It's all or nothing." "There's no rehearsal, so you get real, and get a grip." "We are now getting together an enormous amount of critics all in one night." "We deliver, we're set for life." "We cannot screw up at all." "Daniel?" "Yes." "Anything you want to say to the team?" "Here's how it's gonna to work tonight." "Dad, you're gonna be behind the bar." "Don't host tonight." "I'll be expediting." "Mom, you can host tonight." "Okay, boss." "Good luck, everybody." "Let's go." "You guys ready?" "Make me proud." "Hi, how are you?" "Welcome to Burger Kitchen." "(Daniel) Thank you for coming." "Brand new, redesigned new menus." "I'm sure you'll have a great time." "Californication." "All righty." "How would you like it cooked?" "Bloody." "I think I'm gonna do the classic American." "The classic?" "Good choice." "I can't even believe this is the same restaurant." "2011." "Aren't you happy?" "I know, right?" "Finally." "The new pos is fantastic." "Makes me happy." "It's gonna make me more positive when I see tables." "Can you please stop texting?" "[Laughs] Does it really bother you?" "Uh, first order's in and you're expediting." "Yeah, I am." "Good." "Excellent." "We have got to step up tonight." "We got a juicy Lucy well." "We need to just focus on what I told everyone to do." "First order ready." "And if they do that, I think we'll be doing great." "Divine swine up." "Mushroom truffle..." "Start taking them." "Come back." "Just come back one by one." "(Announcer) The kitchen is off to a fast start." "That's for you." "And the divine swine?" "And burgers are making their way out to the diners." "Wow, this is so good." "These things are phenomenal." "I could eat those till I'm fatter." "(Announcer) And the early reviews are promising." "That's really good." "It's really good." "Yeah." "There's your classic." "There's your Western." "Come back for your sauces, and come back for your pork." "(Announcer) And even though Daniel has the kitchen running smoothly..." "Excuse me, Danny?" "What?" "We are missing onion rings and house pickles at the bar." "Okay." "You heard that?" "Onion rings and house pickles for the bar." "Alan has left his post at the bar, and is back where he is not wanted." "31..." "Ask how their onion rings are going, Danny." "Please go away dad, please." "Please move." "Daniel wanted me just behind the bar." "But the bottom line is they can't stop me going to mingle with the customers." "How's everything out here?" "Okay, okay?" "Very good." "Thank you." "Thank you." "Thank you very much." "Thank you." "I'm an owner." "I'm not a vegetable." "I was going to get you another helping." "Someone said you were still hungry." "[Laughs] I got dessert coming." "Don't worry about it." "[Laughter]" "Dad." "I can arrange for a double burger..." "Dad, dad, dad, dad." "Behind the bar." "Please." "Thank you." "All right?" "Alan was bothering tables, and he gets in the way, and it's... it's too much." "How is the order coming for the bar?" "No, you, behind the bar." "Behind the bar." "For this place to succeed, Alan needs to go." "You're sure 31?" "31, yeah." "There's no one at 31." "Bring it back." "Bring it back with me." "Ice cream cookie?" "You got it." "Danny, this was... was for 31." "There's no one at 31." "There's a 31." "That's 31 there with four gentlemen." "Please stay at the bar." "Do you see how you mess...?" "Totally mess things up." ""There's no 31." That's 31." "Told you not to go near..." "Thank you." "I didn't." "The system." "Not to go near it." "Okay, fine." "Fine." "Just stay at the bar." "Julio didn't understand." "Stay at the bar." "We're not gonna worry about it." "Stay at the bar." "Stay at the bar." "(Announcer) Daniel is now focused on his father instead of the kitchen." "Two California medium-rares." "Where's Dan?" "12's order, is that coming up?" "12?" "We don't even have a 12." "(Announcer) And unsupervised burgers are making their way out to influential bloggers." "Where's, uh, where's Daniel?" "Don't come over here." "I'm not." "I'm..." "I have to come over here to get beer." "This is a huge night for us, and my dad is driving me crazy right now." "If he continues to get us all off of our game then it's really, really bad." "This is too rare." " This is too rare?" " Mushy." " Yeah." " Okay." "Let me have them fix this one, then." "So sorry." "Yeah?" "What do we got?" "She's saying that this is too rare." "She wanted medium rare." "Oh, look at this." "Come on, guys." "Look what you're doing to us." "It's raw!" "[Bleep]!" "Slow down and focus!" "(Announcer) It's re-launch night at the Burger Kitchen, and while Daniel's attention is diverted to his father..." "Stick to the plan." "Where's Dan?" "Food is still managing to go out." "This is too rare." "Let me have them fix this one, then." "(Announcer) But unfortunately, without Daniel's quality control, a burger is coming back." "This is too rare." "She wanted medium rare." "Oh, look at this." "Come on, guys." "Look what you're doing to us." "It's raw!" "Slow down and focus!" "See why it's important to keep him behind the [Bleep] bar?" "Yeah." "Please, go away dad." "Please." "Okay, fine." "Fine." "Your dad's so dead set in his ways." "He's not doing any benefit but causing mayhem." "Yep." "Just... and it's irrelevant." "When you're expediting, you're at the helm." "What we did to dad is exactly what you got to do more of." "That kind of triggered something in me." "I said, "you know what?"" ""Chef Ramsay is very, very talented,"" "and he believes in me." "Yeah, refry that classic American medium rare 43." "I really have to take the reins." "It's the only way the place is gonna work." "I need that pork and Asian as fast as possible." "Refire." "Go." "(Announcer) With Daniel back in control of the kitchen..." "Jalapeno for 43." "I need my fries, my chips, and my fried pickles." "And his father entrenched at the bar, orders are correctly making their way to the hungry critics." "Here we go." "So sorry about that." "That should be how you like it now." "Good." "(Announcer) And the dining room is full of rave reviews." "There you go, boss." "All right, good." "That's it for tickets, then." "Bye." "Bye." "Tonight, we took a major step forward." "Let me tell you that." "And the Burger Kitchen is on its way." "This restaurant can work, but..." "We cannot afford to go back to our old ways." "And the minute we do..." "We're screwed." "Gen and Alan, Daniel has proven to me he has the capabilities of running this place." "He's amazing." "Thank you, chef." "Let him do it." "With all due respect, this is Daniel's restaurant to run." "And there can only be one leader." "You cannot interfere and intervene." "I will not." "Promise?" "I promise." "My son always made a good impression with people, but chef Ramsay saw more than that, and more than even I saw, that my son could lead and run a restaurant." "And I'm sorry, but this is the best advice..." "Okay." "I can give you." "All I want to say is this." "I am thankful to you." "Well, I'm grateful." "And everything that's happened, because now I feel like we've got a..." "Makings of a success." "Yeah." "And I give it to my son with the greatest joy." "Wow." "Thank you." "And I know your heart's in the right place." "Wow." "(Alan) Chef Ramsay is right." "I know that my son can handle it after watching him in the re-launch of our new restaurant." "That was a job well done." "Would you mind to have a two-minute conversation with Daniel, please?" "Yes, of course." "Thank you very much." "Look after yourself, yeah?" "Thank you, chef." "Okay." "A few words of advice." "Yeah, my father died at 53." "Didn't get the chance to say what I needed to say and make up with him before he passed away." "You may never forget what he did to you, but you have to forgive him, and you have to move on." "Okay." "Okay?" "Don't forget." "I won't." "I won't." "But forgive, okay?" "Yes?" "Yes." "Make sense?" "Absolutely." "Absolutely." "I'll do that." "I believe in you." "Wow." "I..." "I know..." "That's... that's..." "I know..." "Wow." "You can make this a success." "Good luck." "It felt really good." "It's every single emotion you could feel when someone of that caliber, you know, puts that on you and says, you know, "you can do it."" "Thank you." "Thank you." "Thank you." "Thank you." "Take care." "[Sighs] Wow." "This is definitely the most exhausting Kitchen Nightmares" "I've ever done." "Daniel may have been dragged into the business, but right now he's the only one who can save it." "He has all the tools to make it work." "He just needs to be left alone to do it." "22 menus." "Wow." "What a week." "(Announcer) After chef Ramsay left," "There you go, guys." "Enjoy." "Alan and Gen kept their promise and left the business in Daniel's hands." "Danny is in charge." "I am passing the reign, 100% to him." "Under Daniel's leadership..." "Marilyn, run this to 21." "Jalapeno Turkey, divine swine." "The Burger Kitchen is generating a ton of positive buzz in the neighborhood as the go-to place for an awesome burger." "This is tasty." "I like the swine." "Everything all made in-house." "Chef Ramsay did more than anyone could ask for." "He saved this restaurant, and he saved the relationship I have with my family."